MOORESVILLE, NORTH CAROLINA -- I have been to the new Sams club in Mooresville three times already to get a feel to see their attitude, products etc. The samples folks (another company entirely) were awesome. Great personalities, and really created a positive image. The Sams staff were slow, more concerned about talking amongst themselves than customers (Mooresville-itis) and actually had an arrogant attitude. The cashiers held up lines to try and sell upgrades on memberships and their food corner(hot dogs, pizza, etc) lacked any quality and the staff just seemed lethargic. I would have hoped to see new products but their grills, clothes, packaged food items were the same old Sams stuff and at a higher price than other stores in the area. Sorry Sams you get one star for your gas price and thats it.Add reply
Rude Employees/Lying Employees
MOORESVILLE, NORTH CAROLINA -- I was going to check out the new Sam's Club that just opened nearby before I purchased a Club membership. I was told by a Sam's Club representative at Walmart that the gas prices at their petrol station ... read full review4 Replies - Latest reply on 02/28/2014
They are ripping us off more by raising the membership charges to $45.00.
2 Replies - Latest reply on 01/01/2014Add reply
I hate being charged to spend my money in the first place. I will not be renewing my membership next year. I don't save enough to make it worthwhile.
Sams Club Auctions is an online auction site, which I have used a number of times before to Win bids on items, which were then mailed to my home. I recently bid on a 51" TV and won the bid for a reasonable price. Sams sent me a confirmation email saying I had won the bid and they would notify me via email when the TV had been shipped to my home address. After a week of hearing nothing I logged into the Sams Club Auction site and see that my order number for the TV was cancelled. I called the (only) number they provide for the auction site and was told they had run out of inventory on that model TV. Why then are they putting that model up for auction if they don't have any in stock?
After reading other numerous complaints about Sams Club Auctions it appears that they are not a reputable auction site. They are either auctioning items they don't have or if they don't get the price they want so they just say it's out of stock and then auction it off again to a higher bidder. BEWARE of Sams Club Auction site.
TUCSON, ARIZONA -- We have been buying this sausage for years, however this Thanksgiving we were highly disappointed. The sausage was used in our gumbo on Thanksgiving Day, and within 12 minutes after placing the sausage in the gumbo it went flat. It did not, have the very good meaty quality, as many years before. This was more of a grain taste and texture.
The problem was even noted by different guest which was disappointing. The other problem was, we could not find the spicy, sausage which was always a credit to your excellent quality. If the quality of taste and texture are not improved or equal to that of the original, we will no longer purchase this product. We along with our many family and friends will not continue to purchase your lesser product..We had many many friends and family to share in this utterly disappointing sausage.
WHAT ON EARTH HAPPENED?
CORAL SPRINGS, FLORIDA -- 2012 coffee grinder broken. Complained to store management with no results. I contacted Sams club on their website. I had no response. In January of 2013 I wrote corporate hdqt. I never received a reply I again went to the coral spring Sams club, and told them again coffee grinder was not operating and I had written Corp hdqut. I was assured they would get a new machine.from that time until September of 2013 the coffee grinder was still broken. " WHAT CAN I SAY ABOUT THIS" sounds odd, i was surprised by the lack of Corp responsibility.. I have no idea how other Sams clubs operate.Add reply
PLEASE bring back Cavanaugh's Spicy Sausage!!!! We LOVED it!!! I will not buy the regular smoked sausage!! Add reply
I agree, please bring back the spicy sausage, my gumbo misses it. Can't find anything comparable. Add reply
My wife is Asian and experienced the worst possible humiliation by a food server at Sam's club. She went up to see what was being served and was completely ignored. I went up not knowing what had happened and asked what was being served and was immediately offered aa sample of chicken that was being kept in AL foil.
3 Replies - Latest reply on 04/15/2013Add reply
We all should be treated the same, as this act is racist if you ask me!!
KINGSTON, NEW YORK -- Okay I get it: Sams Club cashiers are under constant pressure to 'add on' an endless parade of special (and useless) membership upgrades at check out to drive more profits to Sams Club. It's not the cashiers fault. Unfortunately, I shop less at Sams Club because I am tired of being pressured to constantly upgrade my membership with every visit to the store. What Sams Club management fails to realize, the profits they might get from these upgrades --is probably equal or less to what they are losing with scared off shoppers.
4 Replies - Latest reply on 06/05/2013Add reply
GREAT FALLS, MONTANTA -- Had a Flat. They said it couldn't be repaired. They also said because Goodyear changed tread pattern that I had to buy 2 tires. If I only replaced ruined tire they could not mount it on car because tread ... read full review3 Replies - Latest reply on 08/01/2012
Return Policy and Extended Warranty
MATTHEWS, NORTH CAROLINA -- I purchased a ring from Sam’s jewelry department in the amount of around $3500.00. The ring needed to be sized and the representative informed me it would take 4 to 8 weeks. I informed the Sales Rep ... read full review5 Replies - Latest reply on 08/19/2013
Always Out of Stock
LAUREL, MARYLAND -- This particular store in Laurel Maryland is always a wreck, no employees around to assist me when needed. I have been in this store at least three times and they have been completely out of chicken which ... read full review7 Replies - Latest reply on 06/15/2012
Have complained. Don't care. 1 Replies - Latest reply on 06/05/2012Add reply
Misleading Letters Sent to My Home
GLEN BURNIE, MARYLAND -- I received a letter from Alex Aguila, senior director, credit and financial services (sam's club). The letter stated that if I added an authorized Buyer to my account that I would receive a $10 statement ... read full review6 Replies - Latest reply on 06/03/2012
Graduation Cake Disaster
LITHONIA, GEORGIA -- On 5-19-2012 I had the worst experience with Sam's Club bakery. I placed a order on Tuesday 5-15-2012 for a graduation cake. The cake was suppose to be design 4. This is the cupcake& cake combination. ... read full review1 Replies - Latest reply on 05/22/2012
Rotation of Tires
ONTARIO, CALIFORNIA -- Went to Sam's Club during lunch to have my tires rotated and balanced. I originally purchased my tires in 2008 from Sam's Club. They refused to balance and rotate my tires because because they do not ... read full review3 Replies - Latest reply on 11/02/2011