Samsonite Consumer Reviews

PASADENA, MARYLAND -- Purchased two 28 inch spinners that retailed for $299.95 each. Wanted to get quality luggage that would last. Used 4 times and a wheel collapsed on one of the pieces. When we used the other piece for the 5th time, one of its wheels collapsed. Since the same thing happened to both bags, it is clear that the plastic used in manufacturing was not strong enough to support the normal luggage weight. The bags were never overfilled.

Took them to a dealer who shipped them off the The Fixery (the company that does repairs for Samsonite). The Fixery sent them back with a note saying it was not a warranty issue. I called Samsonite to see who I could speak to about this since I believe it should be covered, and I was told The Fixery had the final say and there was no one I could speak with. Bottom line, the 10-year warranty is a joke.

I purchased a new Samsonite suitcase in September 2014 with 10-Year Warranty. I took it on one trip in December. Upon my return the zipper had broken and the cloth was shredding around the packets and at the seams. I sent it to a Samsonite repair center and they fixed the zipper but said the shredding was wear and tear and not covered by their warranty.

I can see if there were rips or other damage possibly done by the airline, but shredding around the seams and packets is obviously defective workmanship and materials and had nothing to do with wear and tear after only one trip. Obviously Samsonite 10 Year Warranty is only a marketing gimmick, also obviously I will never buy another Samsonite product and will make sure to tell anyone I can about their fake warranty.

MONROE, NEW YORK -- I have a bag used less than a dozen times within the ten year warranty. Zipper broke on vacation, bag is in pristine condition, had all tags with warranty, it happened on the way to the airport, we had to stop and get a new bag. I emailed as soon as I got home, they responded ten days later for repairs. WHY would I pay airport fees of $50 to bring a BROKEN bag home? We left it for the trash! They would not look at paperwork or pictures of pristine bag. Didn't look at the receipt either as I purchased another Samsonite thinking they would stand behind warranty. THEY DO NOT. It is luggage, they cannot expect someone to carry a large broken empty bag all the way home. GO FOR THE CHEAPER BRAND with good customer service. SAMSONITE IS A JOKE.

My 21 inch Samsonite spinner had a wheel that was manufacturer's default per the repair center. The repair center called me and told me they could not repair the wheel so therefore they would send me a Comparable suitcase. The replacement suitcase that was sent to me was not near the quality of my original. So I called the Samsonite warranty center and told her what had happened. She told me since I didn't reject the package and opened it I would be responsible to mail it back to Jacksonville Florida where it came from.

I told her I did not think this was fair since I was told the suitcase I was receiving was to be comparable quality. She again told me since I opened it and didn't reject it I need to pay for the shipping back and then she would send me something that was quality comparable to my original. I asked her how I was supposed to know the quality wasn't the same without opening it and looking at what was in the box. She again said, "Too bad you opened it." I ended up mailing it back at the cheapest rate I could find which was $32. So essentially I had to pay $32 to mail back a suitcase that should've never been mailed to me in the first place. I feel Samsonite should've paid for this!

MONROE, OHIO -- On April 21, 2010, I purchased a blue 8-pocket duffle, item 65806 at the Samsonite Factory Store in Monroe, Ohio. This bag was for my son, who was traveling to Germany for an 11-day study abroad. While he was in Germany, one of the zipper pulls broke off from the main compartment and the other zipper pull from the main compartment broke a couple of days later. This was a major problem for him, in that he had to move from hotel to hotel as they toured Germany and fly back home with all of his belongings in a bag that would not zip shut. In no way did he misuse or mistreat the bag, the bag was not over loaded, as I packed it myself.

This was an obvious defect. He brought home the parts of the zipper pull that broke and the two sides just snapped in two at the point where they were welded together. I have my receipt from the purchase of the bag and I called the store on May 22, 2010. I would have just taken the bag back to the store, however this store is about a two hour drive from my home.

I spoke with someone who identified herself as the "operations manager" of the store. She was most unhelpful. She told me that I would have to pay to have this almost brand new bag shipped back to the manufacturer (is that not Samsonite?) and "they" would decide if the problem with the bag was due to manufacturer's defect or misuse. If they decided it was due to manufacturer's defect, the bag would be repaired. If not, it would be discarded. She delivered this message in a tone that made it obvious she was not at all interested in providing any positive customer service.

When I purchased this bag from the Samsonite Company Store, I was under the impression that it was of good quality. I could have purchased a similar bag from another company for less than half of what I paid. However, I wanted to make sure that my son would have a reliable, quality bag to use while he was overseas. This was not the case. I paid over $100 for a bag that failed to stand up for a trip of less than two weeks and caused him considerable problems in transporting his belongings. And after this catastrophe, Samsonite will not even stand behind its product by replacing the bag in the store or refunding my money for this poorly made item.

I must say that I am astounded and shocked by the poor quality of this bag and the poor customer service at the Samsonite Company Store. After my bad experience with the employee at the Samsonite Company Store, I used the Samsonite website to file a complaint concerning the quality of the luggage and the poor customer relations at The Company Store. I sent the message on May 22, 2010 and received an automated response on May 24, stating that I would receive a response within 7 days. Nine days later, I have not heard back from them.

I spent $200 on a spinner suitcase and within a year the handle broke. The customer service dept acted like they were doing me a big favor by sending me a new one after 30 minutes on the phone. One year later and the same plastic handle broke again. Any suggestions on a brand I can count on?

Hi, my suitcase handle maked same problem 3 times in 4 months.Each time service can't fix it .Than I want to change it with new suitcase in warranty with right the rule regulation.Unfortunately your distrubutor DESA in Turkey did not without any acceptable reason.
I have bill and waarant paper.
Last 2 monts nothing change, suitcase still in service.
İnformation of Suitcase:
24.05.2012 Bill Date
Aeris Spin 68 Black
D18909168 00 0U 21232548
23404 1041 1BEU AERİS SPIN

UNDER BARCODE NUMBER: 5 411501 253249

E mail : pilotkoray@Hotmail.com
Thank you

Samsonite wind tight umbrella which has vents to allow the wind to pass through and not turn umbrella inside out. The locking mechanism is broken. The umbrella no longer stays open.

I have a Samsonite wind tight umbrella which has vents to allow the wind to pass through and not turn umbrella inside out. It works wonderfully but after 6 months the locking mechanism broke so the umbrella no longer stays open or closed. It's useless. The warranty repair dept acknowledges that it sounds like a defect, but there is no warranty on umbrellas so we are out of luck.

NEW YORK -- I purchased the Samsonite Luggage in Riverhead, NY. It cost me about $120. I am a business traveller and used the luggage to travel domestically over the course of a year. I would estimate that I travelled about 5 times, roundtrip. Prior to the one year warranty expiration, I noticed that the "Piping" near the bottom of the suitcase was wearing away. This Piping covered a metal wire that goes around the entire piece of luggage. When I returned the item for warranty repair, the repair shop told me the item was not covered under warranty.

I would like to comment that the luggage looks lightly used. It was NOT abused in any way. The handle and cloth is fine. There are no stains or other obvious sign of abuse. Normal wear and tear due to use of poor quality materials. I was quoted about $100 to fix it. Why would I pay $100 to fix an item that cost me $120? I should just put duct tape over the worn piping and say "Like my tape? This tape covers the poor quality material used by Samsonite in the manufacture of this suitcase. What Samsonite Warranty?" Then I should continue to travel throughout the United States. My own form of free speech.....and I stand by my opinion.

I am very disappointed in the quality of Samsonite luggage. I have used their luggage for years. What did I do? I went out and bought a brand NEW Tumi suitcase. And I will never buy Samsonite again. And I will use my Samsonite luggage with the duct tape and my personal message on it. Maybe others will see my humor. Maybe Samsonite will begin to use better quality materials and not blame a customer for their use of "cheap and defective materials." Hey...the lesson is that you get what you pay for. Spending $120 on a Samsonite suitcase was a waste. I have learned my lesson. See you on the road.