No hangers for a garment bag??
My wife bought this garment bag for me and initially I was very pleased - thought I couldn't go wrong with a Samsonite bag. However, when I started looking around to find a swivel-top hanger that works ... read full review3 Replies - Latest reply on 09/24/2009
Samsonite Warranty is USELESS
SUNRISE, FLORIDA -- I purchased a 2 piece luggage set at the Samsonite Factory Outlet store in Sawgrass Mills Mall in Sunrise, FL and on my first trip, 6 months later, the handle on the smaller of the set would not extend ... read full review9 Replies - Latest reply on 10/17/2011
Defective Samsonite Luggage
MONROE, OHIO -- On April 21, 2010, I purchased a blue 8-pocket duffle, item 65806 at
the Samsonite Factory Store in Monroe, Ohio. This bag was for my
son, who was traveling to Germany for an 11 day study abroad. ... read full review1 Replies - Latest reply on 06/02/2010
ATLANTA, GEORGIA -- I purchased a Samsonite Garment bag at $150.00 value, or at least I thought until I sent it back for repair within a year and they told me that it was smashed and not repairable, blaming it on the airlines. I do understand that the airlines abuse bags but Samsonite guaranteed the bag and would honor their agreement. I had to send it back to them 3 months after I bought it because of a zipper issue, and then had to send it back after they “so called repaired it”.
Their products are very cheaply built and I would not spend over $50.00 for their products, at least at that price you know what you are going to get.
I bought this Samsonite suitcase at Macy's, in Chicago, a year ago, after my other suitcase had been damaged and could not be repaired because it was not a well-known trademark. I bought a Samsonite because it said it had a "ten year global warranty". On the way back from my last trip, one side seam was ripped, even though my suitcase was not overloaded. I brought it back to a Samsonite luggage dealer, here in France, who sent it back to Samsonite. The Samsonite Europe Service center replies that it is the airline's fault.
I would think a suitcase seam would be built to withstand handling by an airline staff.
Poor Quality, Poor Service
While returning home from Heathrow, the handle on my suitcase would not retract. It was the second time I've used the bag. I took it apart when I got home to find an internal molded part was broken. ... read full review
MANSFIELD, MARYLAND -- The $800 Samsonite Black Label brief case I received as a Christmas present two years ago has begun to corrode (the metal hardware). Despite the 'life time warranty' Samsonite customer service has refused ... read full review3 Replies - Latest reply on 05/08/2011
Samsonite - Handle With Care - Part 2
DELHI -- NEW DELHI, FEB. 9. This was a suitcase that was certainly not meant to `travel' as a Delhiite learned the hard way. Having bought the suitcase from Samsonite, the last thing that Madhu Talwar expected ... read full review
Fragile Handle With Care
Last year we got a Samsonite hard olive colored 28" suitcase. My mother was using it. She made two trips with it and it was damaged.
The wheel came off during transit in airport luggage. If you look ... read full review1 Replies - Latest reply on 04/26/2009
ON-LINE DIRECT WITH SAMSONITE -- I purchased 5 suit cases in September for gifts at Christmas. My granddaughter used it only 4 times and the seam came apart. She went back to school across country. I called customer service, which informed me of several repair shops from my zip code to determine if it is eligible for free repair or new one. All four repair shops were in NY and I live in CT which is 2 hrs away and the suit case is in AZ. She will not be back until Christmas and cannot use it on return. She is also on campus with no vehicle. Due to these issues there was no one to speak to to help with my issues or concerns. It is like I have to eat the cost of an item that is a defect. The seam came apart. It should have held up with only 4 uses. Very frustrated and feel the company does not want to stand by their product.1 Replies - Latest reply on 08/22/2013Add reply
ALLENTOWN, PENNSYLVANIA -- I travel for a living and in September purchase a new Samsonite suitcase at the outlet in Reading PA. The rubber on the lifting handle starting coming off in November and finally in December as I reached to lift the bag, my hand was sliced. I was in Denver heading to the airport and had to stop and get stitched. Travelled home the next day with duct tape covering the handle.
3 Replies - Latest reply on 01/16/2013Add reply
I called customer service and have been getting the run around. Am now told that I need to purchase a new suitcase and it is normal wear and tear. Really? the suitcase was used 5 times. You mean to tell me that the handle should disintergrate after 5 uses.
Expect a wait time of at least 30 minutes for a call. Terrible customer service. When I finally connected, they did not recognize my product. Everything from them is made in China, so there help centers are oblivious.
Damaris is a terrible customer service representative. Every time I write an email, I get the same generic response without her reading it.
The product is garbage and overpriced. The wheel fell off after the first use.
Purchased Samsonite at Dillards 7-20-08. Plastic latch failed on first use. Neither Samsonite nor Dillard's will honor the warranty. I suspect both are in dire financial condition and will do nothing beyond taking a customer's money. 1 Replies - Latest reply on 12/29/2008Add reply