Samsung Electronics TVs Consumer Reviews - Page 2

Purchased a new Samsung TV in Jan. The unit kept shutting down and the only way to get it working again was to discount the power. We called Costco concierge who put us in contract with Samsung since the unit was older than 3 months. We were told by the Samsung representative that the model had a defective control unit, a problem with the entire line of the model we bought. A replacement was offered but when I read the serial number it came up as invalid in Samsung's system. We were told to take a picture of the back of the TV and fax it to Samsung before they would work to honor the warranty. Unfortunately we own a expensive 35 mm camera but not a digital.

Luckily after digging through the attic we were able to find the original box with the serial number. After sending Samsung the picture of the serial number, Samsung decided they wanted to fix the TV rather than exchange it. Since it was a new TV and would be weeks before we got it back, I asked them to honor the original promise of replacing the unit. Samsung agreed to ship one to the local UPS store which would exchange broken for new. After several weeks passed I called to see where the new TV was. They informed me that it had been sitting at the UPS store which could not call me because Samsung had forgotten to supply them with our phone number.

So we ran over to the UPS store to exchange the TV and find a refurbished unit rather than a new one and the refurbished unit is missing the remote, power cord, manual and HDMI cable. In other words it was useless. I called Samsung it appears one hand doesn't know what the other is doing. One, they refuse to send a new TV as promised and will only send a refurbished. Two, they have the TV classified as a monitor in their system and therefore can't send out a remote and the other items I would need with the TV. Unbelievable. So I'm back to trying to call another customer representative to see if anything can be done. Meanwhile we have a brand new defective TV.

IMO Samsung is doing everything they can so as not to honor the warranty. They have some good looking products but if you have problem you could end up dealing with very poor customer support. I would look to buy from a different manufacturer.

Let me begin this review by stating that Amazon.com has been VERY good about helping me with my problem. Their return policy and customer service are among the best in the industry. NOW: Samsung is a different story.

I bought their UN55B8000 television based on the specs, the online reviews and Samsung's own website. The screen size and the price point seemed great for us. When it arrived, it was even more beautiful in person. Sadly, the picture quality was awful. I know that electronic devices can be perfect out of the box or DOA out of the box, so I was a bit disappointed when I installed the TV and found out that it wasn't working properly. The backlight was horribly uneven (more than just the typical "edge lit LED screens are uneven" stuff... this was very noticeable on all inputs). Any all-black screen was marred by clouds of white light.

Worse, there were digital artifacts around all edges and contrasty spots. It looked like a B&W checkerboard surrounded everything, and it was also visible on all HDMI inputs (Dish DVR and XBox) AND on our Samsung BluRay player. The sound occasionally dropped out, and there were weird all-magenta screen flashes randomly happening. You get the point. This was a defective TV.

Unaware of Amazon's customer-friendly return policy, I called Samsung to take advantage of their in-home warranty service. I'm not going to spend pages and pages ranting about how awful the experience was. I'll just say it was awful. They came out three times (VERY late, two out of three of them) and could not fix the problems. I thought it would be a no-brainer to have Samsung step up and replace the TV with a working model. NOPE! They've given me the run-around for almost two months. They finally said that the service tech had not specifically written "deemed unrepairable", so they could not replace it unless he did.

Hours of back-and-forth calls later, they finally deemed it unrepairable, and said they'd replace the TV... except that they apparently do not have any of that model available in any of their warehouses. They told me I should just wait for them to contact me. They do not know when that will happen.

I checked Amazon's site, and they said they'd take back the TV right now and replace it with a brand new one. I've owned other Samsung products in the past, so I'm not overly worried about getting another lemon. I'm just very, very disappointed in Samsung's terrible customer service. It's rare to find a company who is adamant about NOT caring a bit about customer (dis)satisfaction. Google "samsung customer service sucks" for many more stories just like mine... And again, I have to say that Amazon is a stellar company. Thanks to them for rescuing me from further dealings with Samsung's corporate flunkies!

When purchasing this TV for $2000 we were never advised that we would have to invest $600 each year we want to enjoy it. So every 3-4 months we have to buy another lamp for $200 with shipping or a colorwheel $200 with shipping in order to watch the TV we purchased. Not only do we have to replace these items to use the TV but we also have to wait for all the backorders to be filled before we can have our TV fixed. Last time we had to wait a month before finding out we need to wait another 2 weeks before getting the part. Time runs out on any warranty when you wait for parts and not able to use the product.

When going to the official Samsung parts place online the operator will tell you the part is available for me to order but they cannot tell me if it is in stock. Going online it is clear this TV is a hassle and almost all consumers who have purchased it has had the same frustrating problems. I have a small TV, it has to be 25 years old still works great (no problems other than its size). It does not have the updated things offered now, but it also doesn't have the problems, disappointments, issues, fees, drama the large ones sell you without notice. Samsung products made today are not meant to last, not meant for return consumers. It is for a one sale customer never to return happy.

I will NEVER EVER buy another Samsung product, nor will my children. I would even go so far as leave it in my last words for the entire family line to boycott this company and any kind of products they make. Frustrate the middle class, make them pay because it just doesn't make a difference anyway. Let's face it, the company presidents, VP and CEO's are living comfortable, all getting their bonus and pay raises so if they need a large TV to watch they will just get it for free anyway.

Three years ago I bought this 32 inch tube TV. At the time LCDs were new and Plasmas were the rage, but the reliability on these was unknown. Good old fashion tube TVs were listed as the best reliability by Consumer Reports. So, I paid a lot of money for the fancy Samsung wide screen, narrow body (for a tube) TV, rather than spend a bit more for a flat screen. Big mistake.

It's a nice TV with a good picture. Until a month or so ago it had a pink screen when turned on. It would clear up at first, but not pink/purple wavy lines are all over the picture. ** the cable guy came out and confirmed it was not a cable or signal problem. So, I call customer service (on a Saturday). They were very nice but said the TV was off warranty by 2 years and they can't help. When I said I expect a brand name TV to last more than 3 years and that if nothing was done, I could never recommend another Samsung. She said I had a good complaint and I should call during the week and ask for Executive Customer Service.

Long story short, Executive Customer Service was also very nice and apologetic, but said after 2 years out of warranty they could do nothing. Here is the thing, I had a truck that was out of warranty and got a new paint job because they backed up their product. I had a car WAY off warranty and they replaced some faulty electrical parts for the same reason. I want to deal with a company that believes in and backs their products. I have a very cheap Konka TV, made in Korea or China or Atlantis or somewhere that is 7 years old and still going strong. Why not a Samsung. Bottom line: Samsung apparently equals unreliable. Don't buy one.

Three weeks ago, I purchased a Samsung 50" Plasma. It was bad out of the box. It never worked and still doesn't. I called their customer service and they sent out the service representative from ATT, who handles their warranty repairs. In fact, the tech has been out twice, once to install a new power supply and again to install a new logic module. Neither fixed the problem. It's still DOA. The AT&T service people twice reported it to Samsung as being unrepairable. Yet Samsung still won't replace it.

Dealing with their so called Executive Customer Service department is an absolute nightmare. Nothing but stalls and runarounds. Total BS! I have spent a couple hours on hold while they "check" with whoever they supposedly check with. Actually, I think that they just park you on hold hoping that if they stall long enough, you'll hang up. Do yourself a favor, buy another brand. Their service department really sucks! I will NEVER, EVER buy another Samsung product of any kind.

Buyer Beware! We have a 2 year old model of this company's 46" LCD HDTV. It was represented as being one of the best on the market at the time of purchase for $3500.00. This set lost its picture and has been diagnosed with a major $850 component that has gone out. We have been told by our service technician that he is seeing this more often on this product. From what I am gathering, the reputation of Samsung is not as good as we had been led to believe. I would give serious consideration to purchasing anything other than a Samsung product if I were a buyer. I know we will not be purchasing anything else with this name. Bad product, poor public relations!

I will never buy another Samsung product again. Paid top dollar for 2 Samsung LCD TVs 17 months ago. 3 months after the 12 month warranty expired, the TV began having power up issues. The same clicking on and off reported by many Samsung owners. Online support couldn't help. Referred to Samsung repair shop. $475 later the power supply issue appears to be fixed. $245 for labor and $215 for parts. Samsung was totally unsympathetic. Any company who will not stand behind their $2,000 products for more than 12 months doesn't deserve my business. I'll be looking to Panasonic and Sharp in the future. My opinion is don't buy Samsung.

ROCHESTER, NEW YORK -- My Samsung rear-projection 50"-inch TV began turning itself off just twelve and a half months after I bought it. I had not purchased the extended warranty as it was a third of the price. Best Buy, of course, would not make the repair, which was thought to be a bad part on a board at a cost of $1,000 (two-thirds the cost of the set). Samsung is not interested in speaking with me or responding to my letters, so I am stuck with a large set that only works. Sporadically and still has a couple of payments left on it. I am finished with both Samsung and Best Buy - an electronics item that costs in excess of $1,500 should last more than a year.

MEMPHIS, TENNESSEE -- My 55" LED TV 1 year out of warranty has died. The TV will not power up even though the power indicator light is on there is only a slight clicking sound heard coming from the TV. Contacted customer support only to get the general cookie cutter response of should have purchased the extended warranty. They offered to provide a repair service phone number for me to pay to have repaired unfortunately even they were unable to find a qualified Samsung repair man in my area.

No one wanted to discuss the fact that this exact same defect resulted in a class action suit 2 years back and that my issue was probably unrelated. I was able to find more recent complaints of the same nature. This appears to be an ongoing problem with their merchandise.

I bought a Samsung HDTV in June 2010. Started having problems in Feb 2012. I paid about $1000 for this TV and now it is totally unusable. I have seen many other posts with the same complaints as I have in similar time frames. I have paid $200 for a cheap TV for my son's room and it has lasted 10 years and is still working. I just want to warn others to not buy any of these TVs as they break just out of warranty and the company doesn't care. I have contacted them many times and the reps just say that they can't help and can't comment about my problem. I wish I was a lawyer!