PORT ORCHARD, WASHINGTON -- I have a plasma TV from Samsung and it broke. We call customer care and told them we were very happy with what they said. They were to have a repair guy come out but we would have to pay for him to come out and if they couldn't fix it they would let us put the money towards a new TV for what our TV was worth or send us a refurbished one. Well the repair guy finally came out and charged us 200.00, and then told us the panels were broke. So we called Samsung back and they said, "So sorry, your loss. Your TV is no longer under warranty and we no longer make that part for your TV." We told them they were a rip off. The guy said said "every business is."
We have a autistic son that we support and we could have used that money for something for him or towards a new TV instead of some guy coming out telling us what we already knew. And we did not have the TV for that long and the only reason why we got it is so my son couldn't put his face up to the TV. So we got one that hung on the wall but the sad thing is we had a Walmart TV for 13 years and had no problems, and we buy a Samsung plasma big screen and have nothing but issues.
ELLICOTT CITY, MARYLAND -- Like the many other Samsung TV owners my three year old Samsung TV began having delays turning on and then eventually failed to turn on all together. I was shocked and dismayed to find the high number of Samsung consumers with the same issues on the internet and frustrated as like myself most were way beyond the one year warranty. There are even several YouTube videos demonstrating how to replace the faulty capacitors causing the problem.
I was ready to be done with Samsung but to my pleasant surprised after several phone calls to 1-800-Samsung they offered to make a onetime repair at no charge. Samsung made the repair in less than 30 minutes with no questions asked. Samsung stood by the product and so will I.
I purchased a Samsung DLP a few years ago and started seeing white dots show up on the screen so when I Googled my problem I found tons of people with the same issue say that Samsung knew of the issue and was fixing the problem under warranty. I called Samsung and they told me they knew of the issue but my model was not covered. Very disappointed that Samsung won't stand behind their product. I was going to use Samsung for my new appliance but now that I see they don't stand behind their products I will not be using them.
We bought a 52" LED HDTV and have had a number of problems. First, we have been unable to get the picture to register on the screen correctly. The result is that we cannot read any text that appears at the top or the bottom of the screen. We've called Samsung and had technical agents try to talk us through a correction without any improvement. We've had our cable company send a technician who was also not able to get the problem corrected.
But even worse, more recently the TV stopped turning on. This is a known problem and Samsung said they'd provide the capacitors and a technician to correct the problem. This is to say that they acknowledge responsibility for a poorly performing piece of equipment. Nevertheless, they required that we have the heavy wall-mounted TV uninstalled before their representative would install the parts. Following that, of course, we had to have the TV reinstalled. The total expense they saddled us with was over $600 for them to put $50 worth of parts in that never should have failed. We are disgusted with Samsung and will choose other companies for future purchases.
I am having difficulties to understand how company the size of Samsung hires only adults that have brain of 7 years child old only. This is not a joke, for past few months I am calling company since I am having some issues with malfunctioned recently purchased TVs. Forget about technical support. It does not exist at all since spoiled children's (I can't call them adults, because it insulting to mature person) keep telling something that does not come at least to my mind and then lie, lie and lie. It's not even funny when reps from the company insisted that instead of replacement of my TV remote control they shipped me refrigerator.
I also been told that the company out shipping labels, my request in the wrong queue, that UPS packages untraceable, that they out the replacement parts, that the company telephone system is down for 3 days, the tech support is available only on the 2 days after holidays etc etc. That make me believe that either somebody purposely sabotaging the huge business or professionals extinct in the company.
I purchased a Samsung TV in Dec of 2009. In January of 2010 the picture began to be dark for a few minutes when first turned on but this did not concern me. By March it was lasting much longer and was intermittent. I called Samsung and was simply told that it was out of warranty, but they would make a record of it. I was also given the Name of a repair facility nearby. I found that the LCD screen was shot and needed to be replaced to the tune of $700. It is quite apparent that I bought a lemon but have no recourse. My expectations were not met at all. The product and the service were very poor.
To all who don't want to be taken advantage of by Samsung: Our 3 year old 42" Samsung LCD TV is now worth nothing due to a malfunction that does not allow the TV to turn on. The TV will continuously play the "friendly, uplifting" Samsung chime and then begins its never ending automatic shutdown and turn on that can only be stopped by unplugging the TV. After contacting Samsung about the issue, which is well documented through other on-line postings, I was told that Samsung was sorry for the inconvenience. I am not bothered to take my TV to get fixed or to have a repair person come and diagnose the problem.
The "inconvenience" that I am immensely frustrated with is that I have been robbed for almost $2,000 for a TV that did not last for three years. I asked Samsung if they would bear the cost of the repairs, but interestingly enough, my TV was not in the "production range" that would allow for the cost to be covered. So, essentially I am left with a $2,000 42" panel of plastic that will occasionally play the "friendly, uplifting" Samsung chime and clicking noises as it continuously reminds me that Samsung has produced the Ford Pinto of LCD TVs. Thank you Samsung.
May the rest of the world realize that as you are jacking up prices for the latest and greatest technology you have no intention to stand behind your products or your brand name. Lastly, in case your Company is unable to comprehend with the above review, I will not be buying another Samsung product and will do everything I can to keep people I know from being scammed by purchasing faulty products from your company.
I was experiencing the same problem that many have mentioned that the TV turns itself off. When I called Samsung they offered to send a tech. I removed the panel in the back and used the can-of-air to blow away dust and particles. I did this once about 2 months ago and the TV stopped clicking on and off. It turned itself off the other night so I opened the panel and blew it out. Again, it worked like a charm. The TV has stopped turning itself on and off. Hopefully this will save people a lot of $$ instead of paying Samsung $400+ to do the same thing.
Bought my brand new shiny ultra-thin 55" LED television on September 3rd, unit started randomly powering off and on after only a couple weeks. Called Samsung, and filled out their online service request form. The first 2 companies declined service call at the last minute, and Samsung never contacted me so I sat home like a dope waiting. Finally another company came out and replaced main power control board. Worked great for a couple weeks, then it started randomly switching inputs and volume settings. Same deal, called and filled out online form, the same thing happened again, never a call.
This set has been a nightmare from day one, and Samsung tells me under no circumstances will they replace the set?? Must have a minimum of at least 3 major repairs before they will consider it, then their ECR Executive Customer Rep tells me these thin sets are very fragile. Whoa, what a mistake. And I had an older perfectly fine Panasonic Plasma, 8 yrs old and never a hiccup. Samsung is a terrible company and I should have learned my lesson after the Blue Ray fiasco I went through with them. I must be an idiot for trying them again.
OHIO -- Ditto all of the other Samsung reviews I've heard about service and the products themselves. We bought a 50" HDTV about 4 years ago. At first, it was a great TV and we enjoyed it but then it went nothing but downhill. We were already on our third tube when, last week, the fourth one crashed and burned. How convenient, we were out of warranty. When we finally got a hold of someone at Samsung, we got the runaround big time. It took us more than an hour to even get the name of a dealer in our area to call for service. It was as if they didn't even know how to call up these dealers on their computer.
Then, the dealer called us. We didn't call them. Apparently, Samsung called them and wrote up a service ticket for us without our permission. They told them it would be "the customer's cost". When we called the service dealer, they said it would be at least an $800 bill. After explaining what the TV was doing, the tech said that not only did we have another bad tube but the color wheel was bad, too.
So sorry, Samsung, this TV will never be fixed. For $800, we're going to buy another TV and hang it on the wall. Did I mention it won't be a Samsung? The only thing I feel sorry about is that the service dealer in our area was great. They were light years better at service over the phone than Samsung.