Samsung Electronics TVs - Page 3

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BUY ANOTHER BRAND - their service department is really a nightmare!!
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Three weeks ago, I purchased a Samsung 50" Plasma. It was bad out of the box. It never worked and still doesn't. I called their customer service and they sent out the service representative from ATT, who handles their warranty repairs. In fact, the tech has been out twice, once to install a new power supply and again to install a new locic module. Neither fixed the problem. It's still DOA. THe AT&T service people twice reported it to Samsung as being unrepairable. Yet Samsung still won't replace it.

Dealing with their so called Exdecutive Customer Service department is an absolute nightmare. Nothing but stalls and runarounds. Total BS! I have spent a couple hours on hold while they "check" with whoever they supposedly check with. Actually, I think that they just park you on hold hoping that if they stall long enough, you'll hang up.

Do Yourself a favor, buy another brand. Their service department really sucks! I will NEVER, EVER buy another Samsung product of any kind.


     
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CSD on 2009-12-15:
Where did you purchase it? Would they not exchange or anything since it was dead right out of the box?
IhateSamsung on 2010-01-07:
Well at least I got to use my t.v. for about 5months before it broke down the 1st time. It's just the 2nd breakdown 4months after 1st repair that's killing me! :-)

I just posted a review of the worse exeperience anyone could have with Samsung & At&t Connectech! Reading these reviews are horrifying all these ppl suffering the same Samsung Repair/Customer Service NIGHTMARE!
MY REVIEW/HORROR STORY
http://www.my3cents.com/showReview.cgi?id=69854
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Samsung is a Lemon TV
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Buyer Beware! We have a 2 year old model of this company's 46" LCD HDTV. It was represented as being one of the best on the market at the time of purchase for $3500.00. This set lost its picture and has been diagnosed with a major $850 component that has gone out. We have been told by our service technician that he is seeing this more often on this product. From what I am gathering, the reputation of Samsung is not as good as we had been led to believe. I would give serious consideration to purchasing anything other than a Samsung product if I were a buyer. I know we will not be purchasing anything else with this name. Bad product, poor public relations!
     
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Samsung 50" TV's
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When purchasing this TV for $2000 we were never advised that we would have to invest $600 each year we want to enjoy it. So every 3-4 months we have to buy another lamp for $200 with shipping or a colorwheel $200 with shipping in order to watch the TV we purchased. Not only do we have to replace these items to use the TV but we also have to wait for all the backorders to be filled before we can have our TV fixed. Last time we had to wait a month before finding out we need to wait another 2 weeks before getting the part. Time runs out on any warranty when you wait for parts and not able to use the product. When going to the official Samsung parts place online the operator will tell you the part is available for me to order but they can not tell me if it is in stock. Going online it is clear this TV is a hassle and almost all consumers who have purchased it has had the same frustrating problems. I have a small TV, it has to be 25 years old still works great, no problems other than its size)It does not have the updated things offered now. but it also doesn't have the problems, disappointments, issues, fees, drama the large ones sell you without notice. Samsung products made today are not meant to last, not meant for return consumers. It is for a one sale customer never to return happy. I will NEVER EVER buy another Samsung product, nor will my children, I would even go so far as leave it in my last words for the entire family line to boycott this company and any kind of products they make. Frustrate the middle class, make them pay because it just doesn't make a difference anyway. Lets face it the company presidents, VP and CEO's are living comfortable, all getting their bonus and pay raises so if they need a large TV to watch they will just get it for free anyway.
     
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DigitalCommando on 2009-10-04:
The color wheel has been a long standing issue with Samsung for at least 3 years that I know of.
If you are going to switch, the highest rated TV now is Panasonic. Whatever you do, do not buy Mitsubishi or Polaroid TV's either, they are on the bottom of the quality list right now.
GenuineNerd on 2009-10-04:
Is this a rear projection set? I never heard of LCD or plasma sets using color wheels. Most TV manufacturers, except for Mitsubishi, no longer make rear projection TV's because they tend to be less reliable.
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Never buy Samasung LCD TV
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I will never buy another Samsung product again. Paid top dollar for 2 Samsung LCD TVs 17 months ago. 3 months after the 12 month warranty expired the TV began having power up issues. The same clicking on and off reported by many Samsung owners. Online support couldn't help. Referred to Samsung repair shop. $475 later the power supply issue appears to be fixed. $245 for labor and $215 for parts. Samsung was totally unsympathetic. Any company who will not stand behind their $2,000 products for more than 12 months doesn't deserve my business. I'll be looking to Panasonic and Sharp in the future. My opinion is don't buy Samsung.
     
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A three year old CRT TV should NOT go out!
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Three years ago I bought this 32 inch tube TV. At the time LCDs were new and Plasmas were the rage, but the reliability on these was unknown. Good old fashion tube TVs were listed as the best reliability by Consumer Reports. So, I paid a lot of money for the fancy Samsung wide screen, narrow body (for a tube) TV, rather than spend a bit more for a flat screen. Big mistake.

It's a nice TV with a good picture. Until a month or so ago it had a pink screen when turned on. It would clear up at first, but not pink/purple wavy lines are all over the picture. Larry the cable guy came out and confirmed it was not a cable or signal problem.

So, I call customer service (on a Saturday). They were very nice but said the TV was off warranty by 2 years and they can't help. When I said I expect a brand name TV to last more than 3 years and that if nothing was done, I could never recommend another Samsung. She said I had a good complaint and I should call during the week and ask for Executive Customer Service.

Long story short, Executive Customer Service was also very nice and apologetic, but said after 2 years out of warranty they could do nothing.

Here is the thing. I had a truck that was out of warranty and got a new paint job because they backed up their product. I had a car WAY off warranty and they replaced some faulty electrical parts for the same reason. I want to deal with a company that believes in and backs their products. I have a very cheap Konka TV, made in Korea or China or Atlantis or somewhere that is 7 years old and still going strong. Why not a Samsung.

Bottom line. Samsung apparently equals unreliable. Don't buy one.
     
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Sparticus on 2009-06-29:
We had our Samsung for about 8 years. It went out around 4 years and we had to pay $200 to get it fixed by Best Buy's Tv repair group. Then just a few weeks ago during a lightning storm it saw its last day...

We are now looking at getting an LG... though we have not written off Samsung... they seem to have one of the more crisp pictures...
mjjracer on 2009-06-29:
Thanks. I guess I will get an estimate. Hard to justify paying too much when you can get a new 32 in LCD for not much over $400 these days.
Skye on 2009-06-29:
Now is the time to buy an LCD TV.
Anonymous on 2009-06-29:
I've had a 32" Samsung CRT for many years without a problem. Whatever TV you buy make sure you have it connected to a decent surge/spike protector. It doesn't take much to destroy electronics.
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Samsung Quality Products
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Rating: 2/51
FLORIDA -- Bought 2 50" LED Smart TV's, one wouldn't program, it was replaced. Bought 2 Blu-Ray 3D players at the same time. 1st wouldn't work had to be replaced, 2nd didn't work had to be replaced. It took 4 Blu-Ray 3D players to get 2 to work. The Blu-Ray players worked but the 3D did not!
All was replaced but the hassle of going back to the store several times makes me think the quality is not what ity should be...
     
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At Your Service on 2012-12-04:
The problems you're describing may not be Samsung at all, but the way the merchandise is being handled by the retailer.

You would be astonished how easy it is to damage some of these electronics in transit.
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Big Screen Tv Only 5 Years Old and Already Fixed Twice, Plus Now for 4 Pixels Out
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Rating: 1/51
GLENDALE, CALIFORNIA -- I was given this brand new Samsung big screen TV in 2007 in 2011 I fixed it once for $400 and in 2012 spent another $300 to fix. And now 4 pixels out. I think I got a lemon.
     
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FoDaddy19 on 2012-09-23:
It's not unusual to have a 4 or more pixels out on a new TV, It used to be to needed to have 10 or more dead pixels in order for the set to be deemed defective as far as the manufacters were concerned. $700 in repiar costs over 5 years is excessive though.
Jeff on 2012-09-23:
Funny, I still have a 80s color TV that still works perfectly...goes to show you the quality of products these days is total crap.
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Equipment reliability
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Rating: 1/51
TEXAS -- TV is less than 3yrs. old and has already gone out. You can almost buy a new one for the what they say it would cost to fix this one. If there product will not last any longer than that, then the public needs to know what kind of malfunctioning product they are selling.
     
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trmn8r on 2012-07-02:
This is why I have been reluctant to "invest" in one of these flat panel tvs. The way prices have continued to drop, it results in this situation where you can almost buy a new one instead of repairing this one. I agree your unit did not last as one would expect - more data would be needed to know if this was a widespread or an isolated incident.
biomajor on 2012-07-02:
Call Samsung. If it is a power/capacitor problem, even though it is out of warranty, they are still fixing them under their warranty.
ok4now on 2012-07-03:
Go back 15 years ago and Samsung/Hyundai were the joke of the industry. Pure junk, nobody was buying their products. Fast forward, they are now state of the art surpassing Sony, Honda and others. Their name brand now stands for quality.

I have four Samsung computer monitors that have worked with no problems. Five years ago I purchased two HD TV's (40 in and 46 in) that have worked flawlessly. Just recently purchased a 55 in HD 3D Smart TV from Costco. They double the manufacture's warranty. Then for under $100 you can buy an extended 5 year warranty, in home with zero deductible. The picture quality is amazing. This is from Verizon FIOS at only 720P. Hook up blue ray at 1080P and you will be blown away.
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Lemon TV
Posted by on
Rating: 1/51
PEMBROKE PINES, FLORIDA -- I bought a Samsung 55" LED 7100 series TV for $2,300 dollars and it only lasted me 2 years and 4 months!!!!! The technichian that came to my house said that basically it was a manufacturer defect because the whole panel(the actual screen itself) went bad and sanmsung does not want to recognize it. The cost to fix it would be $1,425.00!!!! basically I can get a new TV for that. They are making disposable TV's and charging crazy amount of money. Aren't TV's supposed to last at least 5 years if not more???
     
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trmn8r on 2012-03-14:
That is pretty rough, and related to why I'm holding off buying a flat screen. Maybe I'll be blind by that time and will never buy one.
Starlord on 2012-03-15:
YOu have to remember that appliances are built by humans. Humans are not perfect, so you expect them to make something perfect? Occasionally, a certain percentage of any product are going to be bad. Our 42" HDTV bit the big one after almost four years of almost 24/7 operation. We got a new HiSense for less than half what we had paid for the old one, and got a better set. Shucks, I saw a lemon Rolls Royce once. If you want a good TV, got to WalMart and look at the HiSense TVs. They actually make a major percentage of the TVs on the market, and only cost about half of the other sets haing HiSense inners.
Francis R. Jouglard on 2012-12-07:
I bougth a samsung 59 inch Plasma TV in July 2011 December 1 of 2012 it went out. The power supply panel board had to be replaced at a cost of $393.76 and the company offered no help because it was out of warranty. I think I got a lemon.
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Bad Parts
Posted by on
Sumsung used cheap capacitors in its TV = saving their pennies at our cost. When the capacitors blew, they followed a "one capacitor" replacement policy. This policy ignored other capacitors that leak and will blow.
     
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At Your Service on 2011-12-08:
Why would they replace components which you only suspect may have a problem?
trmn8r on 2011-12-08:
I believe that the "Samsung capacitor problem" you broadly refer to is the widespread problem of defective capacitors being installed in the power supplies of numerous models of flat panel tv.

The capacitors are a low-cost item, perhaps $3-5 each. AFFAIR, there are 2-3 per set that are known to fail prematurely and require replacement. For a shop to do it, they may charge an outrageous fee of $300 +/-. It should take all of an hour and $15 in parts.

I infer from your complaint that you had one failure which was repaired under warranty, and now you have had another different original capacitor fail that resulted in a similar symptom (no power).

This is the first time I have heard this complaint. Many people have had the first failure after the warranty expired. Since they are paying, most get good advice from the repair shop to replace all of them. The principal Samsung is going by concerning the other parts is "if it isn't broke don't fix it". Normally this is wise, but not in the case of having multiple parts that are known to fail prematurely in the same set. Great complaint (though I doubt Samsung will lift a finger to change the policy).
gtlarabee48 on 2011-12-08:
I had a problem with Samsung's big screen projection TV some years back, and they were not very responsive to doing what's right. It had been learned that they had built TV's with defective projection lamps that prematurly leaked a "jelly like substance" onto the printed circuit board, shorting out the TV and making it unusable. Having full knowledge of this fact, they did not recall the TV's, nor would they honor the "cause and effect" of the resulting damages from the defective part. My advice is don't deal with them. They are not an honorable or trustworthy manufacturer. Also be aware, that they will not provide service parts for their product after a period of five years. So don't expect much of a lifetime out of their products. I learned all of this the hardway, Buyer Beware.
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