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Sands Chevrolet

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Shady at best
Posted by on
GLENDALE -- So I made a visit to Sands Chevrolet in Glendale in early October. To get right to the point negotiations were hostile. Granted my credit is no peach the treatment received made me feel like I was incarcerated or some type criminal just because of the way I was talked down to. Making matters worse after I had decided that the situation was pointless and wanted to leave the finance manager wouldn't give me the keys to my vehicle back (they took them to inspect the trade) until he had his chance to try to knock me down a few notches into settling for the deal they put together.

Now about the deal. First of all I had stopped at another dealership previously to do my due diligence in shopping around and pricing things out. I was offered $4200 for my trade however they didn't have the vehicle I was interested in buying which then brought me to Sands. Sands Chevrolet only offered $1000 which was completely ridiculous. Secondly the down payment they wanted was more than the first dealer had offered on trade. The monthly payment they figured was right at $500 when I kept telling them I wasn't going to spend more than $375 a month. At this point I had been at the dealership for two hours and things were going downhill fast. I told the manager that I just wanted my keys back and I was not going to buy.

Early January rolls around and I get a call from the dealer by a man named Tom Scott. Tom proceeds to tell me that the management of the dealership has changed and he has looked over my paperwork and says he can make the numbers work and he would like me to come back in. I told him that my previous experience was very unpleasant and I was reluctant to come back. He said "if we can't make the numbers work in your favor I will get your car washed and throw in an oil change". I agreed to come back and try again.

Round two begins. When I arrive the sharks were courteous and the faces were new. My first thoughts were that may be things will be different. Tom is not there but they quickly find another sales person to work with me and the sales manager sits in on the deal as well. No later then 20 minutes into negotiations the same numbers I saw in October appear. I tell them the same thing, "No". This time though the sales manager, Ernest Hickman, takes things even further. He was absolutely persistent in pushing the down payment which was a months wages. I told him that I can not only give you $X dollars in 21 days. I would have nothing to pay my bills with. He said "that is not my problem and there is no other way the deal can work". I followed this with "Well I am in no hurry to buy anyway and now must not be a good time just as the first time I was here". He followed with "Why can't you give me $X down" I then reiterated. I am going to end this with Ernest Hickman was very rude and declined to give me the car wash and oil change I was promised for coming back.

Stay away from these people.
     
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Anonymous on 2010-01-06:
These complaints make me laugh. Why is it so hard for people to just LEAVE? If someone won't give you your keys, call 911. And why would you give your keys to a stranger anyway? And WHY would you allow someone to talk to you stupid?

And WHY would you go back?
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Sands Chevrolet Sucks--They Lie!!!
Posted by on
GLENDALE ARIZONA -- I was referred to Sands Chevrolet by Chevy to buy a truck. I built a truck at Chevy.com. I was then contact by a salesman via email. Since this salesman quoted me some CRAZY INFLATED PRICE, I emailed him and told him that wasn't the Edmunds pricing, nor even the Tahoe I wanted. I explained the price, color, model. Soon after another email came with a base Chevy truck quote. Again not the model I wanted. I sent this salesman another email stating "again" the truck I wanted. Since he couldn't get it right the 3rd time I was aggravated and explained to him that this would be my last contact and attempt to buy a truck and help him sell a truck.

He returned an email calling me an "***hole." Great salesman, right? How does a salesman call a potential buyer a name? For what? I was doing his job! A 5 year old can look up inventory, pull the price and email it. I notified the GM, he did nothing. The sales manager called to say he was sorry. I said, where's my truck? They still couldn't get it right! They didn't offer me anything even after I was verbally assaulted, slandered, deformated....

Soon after, 4 different people called to try to sell me a truck EVEN AFTER I TOLD THEM TO NEVER CONTACT ME AGAIN. They still did.
Total HARASSMENT!!!!!!!!

I explained to the GM that I would spread the word about how horrible they are as a dealership and that it would effect them. He just didn't seem to care.

So to all my fellow Americans in Arizona...DO NOT SHOP AT SANDS CHEVROLET!!!! They don't care about me, you or anyone. They will waste your time and also try to shaft you on the pricing and the interest rates.

There are other dealerships to go to---JUST STAY AWAY FROM SANDS CHEVROLET
     
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MRM on 2009-08-11:
Did you hear that Wally and Yaya, DO NOT SHOP AT SANDS CHEVROLET!
KCRovert on 2009-08-11:
Verbal Assault: Threatening act, physical and/or verbal, which causes a person to reasonably fear for life or safety.

Slander: To engage in defamation orally; spoken words that tend to damage another's reputation.

deformated: This isn't a word, so I don't know what the definition would be. Unless you meant Defamation: issuance of false statements about a person that injure his reputation or that deter others from associating with him.

I don't see any of the above in your complaint. Why throw a bunch of semi-legal phases in your complaint if you (apparently) don't know their definitions.
Anonymous on 2009-08-11:
Nice google KC. Perhaps next you could google poetic license. The OP wasn't accusing the dealership of a crime they were merely expressing their outrage at being called an A-Hole.
Anonymous on 2009-08-11:
and for deformating him!
Anonymous on 2009-08-11:
Verbally assaulted, slandered and DEFORMATED via e-mail. That's a new one.
It takes two to Tango so unless I see the whole verbal exchange personally, I will withhold judgment.
Stewart, unless you have something construstive to add to this matter I compell you to keep your thought policing and mindreading skills (not) to yourself, kind sir!
I deem this review as to be not helpful until further proof of the name calling is brought forward.

BOOM!! Next case......
BokiBean on 2009-08-11:
As far as being deformated..I've never really been that hairy but now my legs are smooth as glass.
BokiBean on 2009-08-11:
I'll say this though..I don't care what the OP said to him, the salesman is showing a complete lack of professionalism in his response.

I know its old school..but no matter what a customer says, you don't respond in kind.
jktshff1 on 2009-08-11:
"So to all my fellow Americans in Arizona"...you don't want us telling the illegals? LOL!
old fart on 2009-08-11:
I hate it when someone deformates me...!
KCRovert on 2009-08-11:
Oh, I agree Boki...sounds like the "salesman" was a real mope, and I would avoid the dealership as well!

Sorry Stew, I don't see it as "poetic license", I see it as overreacting, and borderline libel. Or is it also "poetic license" to accuse someone of slander, when no such thing happened?? Having the salesman respond to an e-mail by calling the OP and a-hole is rude and uncalled for, but it's not slander...or even libel.
Anonymous on 2009-08-11:
No, it's not "Old School" Boki, it is called COMMON COURTESY which should have been used on both ends of this e-mail exchange. Neither of us were there and the customer has no right taunting an employee because things don't go their way. Again, the customer IS NOT always right.
If the salesman did say that then why didn't the OP get his foul mouthed @ss fired or at least disciplined? I didn't see any mention of that.

"....but no matter what a customer says, you don't respond in kind...."
Tell you what, lets see you have to deal with some customer that is being a total jerk and lets see how long that cutesy grin stays on your face before you start spitting out fire. If you don't even in one instant, then you are much better than most of us here (with an original thought at least). (BA)
Anonymous on 2009-08-11:
ZZ, Sam Walton said, "the customer is always right". Sam's enormous success says he knows what he's talking about. Until such time that somebody more successful in retail says otherwise I'm going to stick with Sam on this one.
Slimjim on 2009-08-11:
For a salesperson to actually call someone an a-hole in writing tells me one of two things. Either the sales associate is a complete dingbat and should have been fired on the spot(which may be he should no matter what) or, the posters email was baiting and disrespectful, which I'm guessing it was. Without the poster quoting exactly what he mailed to the dealer before the response in question came back, it's hard to determine how out of line it was.
And no, it is not a slam dunk if the salesperson was being abused and disrespected. It's an improper way to have handled it for sure, but again, how pushed was he?
Anonymous on 2009-08-11:
Stew, I can't find any reference to Sam Walton ever saying that, can you tell me where you see it?
Anonymous on 2009-08-11:
Wait a minute there's no call to ever call a customer an A-Hole especially in an EMAIL response. Ya know an A-Hole's money spends the same as a Stew'ish type person's.

The Salesman is supposed to be about business and making money and as such should be mature and adult enough not to let his personal feelings or ego get in the way. I don't care what the OP might have sent in an EMAIL the salesman was completely wrong to call the OP an A-hole. It's just not good business.
Anonymous on 2009-08-11:
Ken -- http://www.anbhf.org/laureates/swalton.html

"The greatest danger in emphasizing cost control is that of forgetting about the customer. Walton is well aware of this and has prevented it from occurring by making good customer relations the number one company priority. Wal-Mart Rule No. 1: The customer is always right. Wal-Mart Rule No. 2: If the customer happens to be wrong, refer back to Rule No. 1! "
Anonymous on 2009-08-11:
As I stated earlier, IF the salesman called him an OKLAHOMAN or whatever he was called, there is a paper trail of this DEFORMATING, so he should be at this guy's boss' doorstep as we speak demanding immediate action but it would prabably show that the OP used a few choice words as well.
Stewart, it is a good thing that you aren't in business for yourself. You wouldn't last long enough to have a chance to "count payroll!"
JMO
Anonymous on 2009-08-11:
Actually Zz, I am in business for myself. My brother and I are slumlords. We're doing alright providing affordable housing to those who don't speak the Queen's English. If you ever decide to step up in class by moving to Oklahoma let me know and I'll cut you a break on a jazzy pad.
jktshff1 on 2009-08-11:
lmao stew, but there are only 3 or 4 states that I would consider OK a step up and Colorado ain't one of them.
BokiBean on 2009-08-11:
Hehe@zz..very true, but that's why I never was in customer service.. I'd be tempted to just THRASH some customers. Not that I could, but I would want to...
Anonymous on 2009-08-11:
Well jkt then obviously you just don't know much about Oklahoma. We got the world's shortest mountain or tallest mesa depending upon who's doing the measuring. The economy is booming. We got a handle on our teen pregnancy rates we're no longer number one. We got a pro basketball team. We got more casino's than any other state except Nevada. Our property values are holding their own and let us not forget Oklahoma is the birth place and home of Stew. So eh excuse me if I chuckle at your Okie condemnation.
Anonymous on 2009-08-11:
Boki, I have been on both sides of the counter (so to speak). It happens so fast that you don't have time to think what is said in some extreme cases.
In my younger days like some people still do that are even older than I am now would go to FF joints with a chip on my/their shoulder trying to start mess. Let's just say that an ex-Marine curtailed that type of behavior at the drive through once and for all!

Whatever you say Stewart, you couldn't pay me to live in your "bedbug bungalows".
"Step up?" Puh-leeeze!
Anonymous on 2009-08-11:
ZZ, you got it backwards. People pay me to live in the 'bedbug bungalows'. And you have the audacity to question my business sense?
Anonymous on 2009-08-11:
Okay Mr. Trump, is the "TENANT always right?"
Anonymous on 2009-08-11:
WELL?
Anonymous on 2009-08-11:
A salesperson or company representative should always keep their cool. That's customer service 101. Name calling is never acceptable on either persons part. If the business feels the customer has crossed the line is done trying to help and willing to have them gone forever, they should end the communication and quit responding.
BokiBean on 2009-08-11:
Exactly, John. But I'm starting to wonder if the times..they are a'changin.

I don't mind getting older so much but things change quickly when you glance away.
Anonymous on 2009-08-11:
Okay, to whom it may concern. Live in your perfect little business world(s) that never have any conflict in them.
Can't wait to read the book.
BokiBean on 2009-08-11:
zz..my book would be boooooring and that's just the way I like it, let someone else deal with drama.
Anonymous on 2009-08-11:
No it wouldn't.
Now that my work day is almost over I can relax when I say that in theory the basics that are mentioned by John, are correct but in everyday life sometimes you may have to make a split second decision whether to stoop to the other person's level or take the high road. Every instance is unique in one way or another.
BokiBean on 2009-08-11:
True, and I've had moments of sheer adrenaline and panic. It does happen.
Starlord on 2009-08-11:
To the OP, a point of Arizona law. Under the law in Arizona, there is no such crime as verbal assault. Assault is defined as the touching of a person, regardless how light, if intended to harass, intimidate, injure. I think that is an adequate quoting of the ARS 13 code definition of Assault. As has already been stated, if you are going to throw legal terms around, be sure you know what they mean, otherwise you just look silly. This former Arizona deputy sheriff laughed himself silly. I would not buy a vehicle from Sands anyway, but I live in Washington state now, anyway, plus I am a Chrysler fan.
jktshff1 on 2009-08-11:
Stew, it's called a hill, spent a 4th of July at some Corp of Engineers lake in OK in '69 don't remember much, but me and the better half were on a hog trip. Did have a good time and got nuthin' against OK.
No offense to anyone, but them Indians love to set up casinos.
Anonymous on 2009-08-11:
zz, I totally get what you are saying split second decisions are sometimes required but for someone that is in a service oriented career that behavior is not acceptable. It was not always easy for me to watch my mouth with smart mouthed customers but if I made the choice to behave that way on the job my boss would have had no trouble or issue with terminating me on the spot. As an employee we have to modify our behavior to conform with the job and know when to walk away from a heated situation, or find a new job. That's why I left the job I had after 12 years of service. I had enough and moved on.
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Ripped off my senior parents- DO NOT BUY FROM THEM
Posted by on
GLENDALE ARIZONA -- My senior citizen parents went to get recall work done on their vehicle and my father who is 80 and had dementia was talked into buying a new vehicle instead. They had a 2009 Chevy Colorado with 8500 miles on it in great condition. They owed 17,700 on it still. The salesman told them they would pay it off and in the end they gave them only 12,000. They did not give them the breakdown paperwork after a week. I called the corporate office and they said they would look into it and even called the sales manager Paul. Paul said they wanted my parent to be happy but refused to take the vehicle back and said they gave them fair market value. I went to their website and fair market value was 16,330-20,420 then add 1850 for low mileage I told him this and he said it did not matter. They also had listed on the site a 2008 Colorado selling for 18,988 I told this to him also and he said he was not going to do a thing for them now they are out at least 5K. They ripped them off and it is a disgrace. They took advantage of them being senior citizens and be warned they will do it to you also.
     
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getoverit on 2010-12-07:
This is heartbreaking to me. It's unfathomable that an elderly couple would take on an increased financial obligation when they have a perfectly good, low-mileage, late-model vehicle.

I hope this guy Paul sleeps well at night because someday he will rot in Hell.

trmn8r on 2010-12-07:
This is a really frightening story.
saj80 on 2010-12-08:
While this borders on elderly abuse, I am going to play devil's advocate: where was your mother while this was going on, and why didn't she stop it? Their trade-in may well be worth what you say, but they're not going to give that as a trade allowance, as the dealer wants to make a profit and doesn't know how long the vehicle will sit before being sold. If your father has dementia, you need a doctor's order declaring him legally incompetent, in the event this happens again, as the documentation would provide you with an option to cancel transactions.
a better way on 2010-12-12:
There are better options at Sands Chevrolet! Ask for Dawn. I was very sorry to read about this situation. I agree with the person who mentioned that someone should be with your dad if he has dementia and also, there should be some diagnostic information. I understand that you might not have supported it had you been there and maybe that can be something to avoid in the future. I would also recommend to anyone out there when you go to buy a car, use the fleet/internet department. You can gain access to them online or just walk into the office (make sure you are in the right department or have a name to ask for). I would personally recommend Dawn at Sands Chevrolet, Glendale in the internet department. She is not like the other sales people. She is friendly, personable and sincerely cares about her customers. Not everyone there is as bad as the people who complained about on this site. That is just my 3 cents!
Ytropious on 2010-12-12:
Are you kidding me? My husband bought his 2007 Colorado for 17k, there's no way someone is getting that for a used one. 12k is more than fair. With that aside yes, he was probably taken advantage of.
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