Sanyo Manufacturing Corp

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Buyer Beware - DO NOT BUY ANY SANYO TVs
Posted by on
Rating: 1/51
ARKANSAS -- I purchased this Sanyo TV from Walmart..Less than 6 months outside of Sanyo's 1 yr warranty the right side of the screen is darker than the left. Sanyo just says it is out of warranty and will not help. Repairs shops will charge $75 - $99 to look at it. Possible issues: Bad board in the back - $100, bad fan $200-$250 or a bad panel $500 if they are even available.

So buyer beware, if you are crazy enough to still buy one - better buy the extended warranty. My advise due to my experience...buy another brand. I have 4 other TVs in my house and others over the years and have NEVER experienced this before.
     
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Starlord on 2012-09-08:
Sanyo is one of the TVs that are actually built by a company in China. If you own a Sanyo, NEC or a couple of other brads, you have a HiSense TV in another company's case. HiSense is a good set. you have trouble with one set, and you are claiming all Sanyo sets are bad. For every bad set that fails after warranty, I might add, there are thousands that perform excellently. I don't put much faith in reviews that state all examples of a product are bad due to one defective unit. If the sets were that bad, they would not be one of the most respected television receivers going.
DebtorBasher on 2012-09-08:
My Slightly Older Sister just bought a Sanyo LED TV for our Dad and I just got it hooked up for him today. It seems really nice, and I hope it stays that way. I've kept the box and everything along with the Gift receipt...I know better than to throw any of that stuff away.


Thanks for the warning...
Sasha on 2013-11-17:
My Sanyo lasted about 3-4 yrs 52 inch just died on me today. But throughout its life span it has had audio issues power issues and what not. I just did some research and seen consumer affairs reports on loads of unhappu purchasers who fir the most part have the same issues... my friend warned me before I got mine that hers died suddenly so its not like the original poster was lying. I think the first guy in this comments sectionshas a hidden agenda possibly could work for Sanyo himself. Regardless save your money this tv is so not worth it I mean we spent 5 dollars and some change. It could have at least tried to make it to 5 yrs it be like we had the tv for $100 dollars a year. Anyway I'm so over Sanyo!! Samsung and or Panasonic or Zenith(do they still exist?) Here I come!!
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Tech dect 6.0
Posted by on
I bought this phone 4 months ago. One day it just died. We aways let the battery get very low before charging it. One day the battery had died so we put it back on the base unit. Nothing happened. We adjusted the battery, the power cord, the base unit... EVERYTHING. So I tried to return it but it had been too long so I called the company. I got a message that the number was no longer in service so I found another number at which I was told by a recording to leave a message.

The phone was a terrible product to begin with but we always said, at least it works... NOT ANYMORE! Would not have been such a terrible experience if the customer service had been better. But no such luck.
     
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Owners manuals
Posted by on
SAN DIEGO, CALIFORNIA -- My 89 year old Dad purchased a VCR. When it arrived the owner' manual was missing. I went on to Sanyo's website but could not locate a manual. I then called and was given a number to call. I called that number and they in turn gave me yet another number. That number was disconnected. I called Sanyo back to let them know the number was not in service to which they stated they would find the correct number to call for a manual and call me back. That was Thursday the 24 of Feb. We shall see.
I find it hard to believe that a company cannot provide consumers with replacement manuals. I would be willing to pay if I could find one.
     
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Anonymous on 2011-02-25:
That stinks. I would call them again.

I found one for free (online), in Spanish only. There are a few sites online that you can pay to download the manual, but I've never used one of those sites. Maybe someone here can recommend one to you, or have another suggestion.
leet60 on 2011-02-26:
I think it will be difficult to find a manual for this model. It is no longer manufactured. I did a fairly exhaustive search online for the manual and had the same results as Andrea13, only a Spanish version.
Skye on 2011-02-26:
You can try this link. It allows you to enter the manual number, model number, etc., and have other members help in the search:

http://www.manualsonline.com/search.html?q=Owners+manuals+-+VWM+710+VCR+&submit.x=38&submit.y=13

Good luck. Hopefully, someone may have the manual you are looking for.
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Defective Model, Yet No Recall!
Posted by on
HALIFAX, MASSACHUSETTS -- I bought a 42" Sanyo television model DP42746 on April 14, 2007 at Walmart. I spent $1000.00. In July of this year the screen went black, but the sound was fine. I called the company and was told they could not help me because the warranty had expired. They then HUNG UP!! I emailed them, and was told the same thing, except that I should "carry" it to a local repair shop (at my own expense I am assuming!). I have done some research on line and have found an awful lot of people who are experiencing the same problem with this model. Some have spent up to $900.00 trying to repair it only to find out that it is not repairable. I have spent hard earned money on a product that I thought to be reputable only to find that it was lacking in quality and dependability and that complaints are bountiful about this particular product and yet no recall has been done and I have to question if it was only sold at Wal-mart, were they aware of the poor quality that they were selling, or was it two companies working together to make a buck regardless of who got hurt in the end?

The TV model is no longer a model that is sold or even on the Sanyo website visually, which only seems to confirm their knowledge of a problem with the particular model. Their poor consumer relations simply supports their poor ethics in general.
     
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Hugh_Jorgen on 2008-09-03:
You did have it for fifteen months - how long did you expect the warranty to cover it? Have you taken it to a repair center for an estimate of repair costs? It might not be as bad as you think.
BobJohn on 2008-09-03:
Models change constantly in electronics. After a year I would be surprised if any large ticket items would still be there since they have been 'improved' or at least changed. Consumer Reports has model DP42848 (not your specific model) 42 inch rated as lowest in the 40-42" inch range. I do agree, 15 months on an expensvie TV is ridiculous.
MSCANTBEWRONG on 2008-09-03:
Thanks for the review. I do think however getting an estimate for repairs wouldn't hurt.
cflowe2 on 2011-11-06:
I have the exact problem with the exact 42 in Sanyo TV. I'm reporting to BBB.
Lisa in Oklahoma on 2012-07-09:
47" Sanyo LCD DP 47460 turns itself off by itself. Sanyo is terrible and now I see Walmart selling REFURBISHED ones! Lucky for those that returned in before the warranty went out. PLEASE READ THIS AND DON'T BUY SANYO PRODUCTS>
bill on 2012-08-03:
Wow
isn' this something
I have a Sanyo DP42840 that just keeps turning off and on with no picture. It is only 7 months old and of all things I have lost the receipt to it due to natural causes (flood in basement) Sanyo will not assist me and Walmart does not want to assist me either. I almost feel lucky as I only spent 739 on the TV.
I do agree that the manufacturer should have a recall on the tv but instead all they want to do is stall people and give them the run around. Walmart is no better since they won't even consider halping me.
So next time I see the greeter in walmart and they pretend to care. It is just going to reinforce to me that all walmart is, is a big box company that facks that they care about anyone or anything in their store. They will sell crap to anyone stupid enough to buy it and will not have any conscious about it when the crap falls apart.
Yes I am mad at Sanyo and I believe that they need to shape up and become accountable for their products for more than a 1 year warranty on their TVs but I am really upset at walmart for always pretending like they care about the communities they have stores in and the people that make up the communities. If they really cared they would make sure that they either backed their products they sell no matter what within a reasonable time frame or just not sell crap.
That is my thoughts and if anyone has gotten anywhere with complaints about either company please let me know so I can possibly take the same route
thanks
mary on 2012-11-05:
My sanyo was popping and screen going out too,and I took my vcr/dvd player off,and it stopped so maybe that will help in your case
Amy on 2013-07-16:
I have recently bought a sanyo a year ago from Wal-Mart and this morning NO SOUND AT ALL ! I remember speaking with a Wal-Mart associate about ALL the tv's and he told me the one we liked (which is what we bought ) was a good brand as well as tv !!! We spent $900. On this tv and if course our warranty literally just expired! I'm sorry but with all the complaints I have read today online (which I wish I had known prior to purchase and I'm sure you all had too) we need to do something to show sanyo we're not going to let someone knowingly take our HARD EARNED MONEY and sell us a product (which is expensive) they know will default in the very near future !!!!! I an going to speak with an attorney I think someone needs to voice this and sanyo SHOULD REIMBURSE AND CLOSE THEIR DOORS SINCE THEY DON'T KNOW WHAT A REPUTATION IS WORTH NOR COULD THEY CARE !
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1/4 of screen dark
Posted by on
CHESTER, SOUTH CAROLINA -- I purchesd a Sanyo 46 inch TV less than a year ago. Now it has a dark spot on the right hand side. Sanyo is a bad company. Don't buy or you will be sorry.
     
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trmn8r on 2011-12-27:
What happened when you called for warranty coverage?

Man-made things break, and sometimes prematurely. That is why having at least a 1-year warranty is nice - to cover unexpected problems that show up early. Good luck.
Petulance on 2011-12-27:
Could you have had an unshielded speaker near the TV? Maybe a clock/radio or something? Not sure if the new LCD tvs have problems with that but the crt types sure did.
At Your Service on 2011-12-29:
Sanyo is one of the factory seconds television I've spoken about in the past and is very much why warranty coverage is so very important. Many of these forms of television have very limited warranty coverage. If one is going to use any of the warranty provided, retaining both the original box and packaging, they must be willing to pay for the product's shipment back to Forest City, Arkansas.

A smart consumer realizes all of this prior to making such a purchase and determines whether or not taking such a risk is worth the price at which the product is being offered. Doing so isn't necessarily wrong. We've got one gal on this site that absolutely insists that warranty coverage is meaningless. Generally paying a little more will get the consumer a better built O.E.M. brand and even good, additional warranty coverage.
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Black Band
Posted by on
We purchased the Sanyo 46 inch flat screen TV December of 2008 as a Christmas gift. We also purchased a surge protector as recommended to us by the service employee at Wal - Mart, here in Susanville, California. Within the first 12 months we started to experience a black band about 6-8 wide traveling from the upper left corner of the screen to the upper right side of the screen. Then a few weeks later we started to experience a black box on the left side of the screen about 10 inches below the band and is about 16 inches wide and all the way to the bottom of the TV, this does eventually clear up after about 30-45 minutes of use. I attempted to get the TV replaced, but because I did not have the box nor the receipt, and I did not purchase the 2 year warranty, they refused, and explained that nothing could be done. I was also informed that it is very likely that the electronics will fail within that year and that is why they encourage the 2 year warranty. I spent over 1200.00 dollars on this Sanyo model DP466848, sn# B9250943849656, and honestly did not forsee any problems with my TV this soon. I tried to speak with representatives in Southern California, They are only concerned with the colot of the wires or is the remote working right. I can assure you that one or some electrical componet has gone bad. Sanyo Representatives may contact me, but I not purchase another Sanyo product and will encourge other to do the same. Most Companies stand by their products.


Sincerely
Anthony Lares
PO box 232
Janesville, Calif 96114
     
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madconsumer on 2010-12-27:
have you tried to see if an indipendant service agent can see what is the issue?

this really sucks since you spent so much money on it.
trmn8r on 2010-12-27:
Do you mean model DP46848? I can't find a DP466848.

This model does seem to have a lot of problems. I'm sorry you got stuck.
Zeigs on 2010-12-27:
I hate the whole having to purchase a warranty for such high cost items. If a product is worth its salt then it shouldn't need a warranty and if a company backs it's products it should have a free warranty (and I'm not talking just a few month guarantee). Items that cost hundreds of dollars should be made to work for 2 years or longer- you shouldn't have to buy a warranty to insure they do.
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A broken TV
Posted by on
FORREST CITY, ARKANSAS --
We brought a 52 inch TV, we only had it one year and 5months, the power supply went out and we call the company and we told them what happen, we didn't buy extended warranty with it, so he told us that it wasn't nothing that they could do, so we call a repair guy out, he said it would cost us 650.00 dollars to get it fix, you pay 1000.00 dollars for the TV then pay someone 650 dollar to fix it, that is simply not fair. I would never never never ever buy another sanyo product, and I would tell any one I see and know that want to buy a TV, I would tell them to stay away from sanyo. It is bad they want stand behind their own product, they only want your money, they don't care anthing about there customer. SO PEOPLE PLEASE BEWARE DO NOT I WILL SAY IT AGAIN DO NOT BUY A SANYO TV, TAKE IT FROM ME AND ALL THE OTHER CUSTOMERS.
     
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tnchuck100 on 2010-10-23:
The warranty is expired. Put that issue to rest.

The cost to replace the power supply is atrocious. Who gave you that price to repair it? Maybe that where this complaint should be directed.
redmx3racer on 2010-10-23:
Extended warranties are always a gamble, but less of a gamble with brands like Sanyo, Polaroid, Westinghouse, Emerson, Vizio etc etc. A Sanyo TV with an extended warranty is probably still cheaper than a Sony, Pioneer, Samsung TV. Instead of not recommending Sanyo, I'd maybe think about recommending buying the extended warranty when buying a cheaper brand.
werelucky on 2010-10-23:
Extended warrantys are usually not worth the money. Sometimes the fickle finger of fate deals you a bad item. That's life.
Alonzo on 2013-07-01:
I had a 52" Sanyo and had it for 2 years with no problems until my son shot the screen with a airsoft b.b. gun....in my opinion Sanyo is one of the best products on the market, as for the cost it is high on all brands, that's just the way of it......
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Don't buy this product
Posted by on
I purchased this TV 2 1/2 years ago. From the beginning the TV would turn off at random times. About a year later I had a hard time turning the TV on. The picture would mess up then the TV would shut off. I would have to turn the TV on and off 3 or 4 times until the picture was fine and the TV didn't turn off. I had to do this every time I would turn the TV on. This lasted for months until I turned the TV off and there was no picture only sound. It has been this way ever since. I can't believe that I spent so much money on a TV that only lasted for this long. My husband called the company about the problem and was told that we would have to get a technician to look at the problem and call them back. If I had someone come and look at the TV then I wouldn't need them.
     
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MDSasquatch on 2010-06-06:
you waited 2 1/2 years to address a problem with the TV?
Anonymous on 2010-06-06:
Good question.
PepperElf on 2010-06-06:
indeed.
jency70 on 2010-06-06:
I thought it was electrical when the tv would turn off on its own(it wasn't the problem). But when it got worse, I thought that may be it needed to be moved to a warmer part of the room(an inside wall). That didn't work. So I didn't wait 2 1/2 years and then decide that I was going to complain. I couldn't believe that a tv that I paid $1200 for was the problem.
PepperElf on 2010-06-06:
Electronics rarely have to be "warmer" to work better, unless you're keeping them at freezing temperatures.
jency70 on 2010-06-09:
The tv was by two windows that are not insulated at all. So it can get cold in that area. I think that it was wishful thinking that my tv wasn't the problem. I guess that I was wrong.
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Microwave
Posted by on
I bought a sanyo microwave in November of 2009 at Best Buy. It recently starting shorting out and sparking when it cooked food. I called sanyo and complained that it was a fire hazard. They had UPS pick it ground. Their customer relations dept is unprofessional. I called to see the status of my microwave which took them 10 days to look at, the Head of customer relations stated the techs put a cup of water in the microwave and it didn't catch on fire and spark. ?????? I said a cup of water? He said his techs have over twenty plus years and they found nothing wrong with it. But because there was finger prints on the outside of the microwave of the stainless product they are calling lack of proper maintenance. He yes.. and the microwave wasn't that clean to be less than three months old. His techs deemed that isn't cost effect to repair it because it looked older than three months. I asked did they check for the shortage he stated no because of lack of maintence. They won't repair or replace it. I would never ever buy another Sanyo product again. They don't stand behind there product and their technitans won't do their job by accessing the real problem.
     
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madconsumer on 2010-03-25:
when it sparks, what type of dishware are you using?
Anonymous on 2010-03-25:
Or foods. I can't remember how it got in there but I remember a jalapeno stem sparking up in a microwave.
The OP is probably using uncoated dishware with metal trimming.
GenuineNerd on 2010-03-25:
Hopefully you didn't put anything metallic in the microwave. That alone would cause sparking. Also, if foods are overcooked or burned sparking may occur, especially with popcorn.
old fart on 2010-03-25:
What the heck kind of maintenance can you possibly do on a mickey-wave except to wipe it down with a damp cloth.... it isn't like it needs a 3000 mile or 30 day oil change!
I call BS on this review!
jktshff1 on 2010-03-25:
Possibly using dishes that are not microwave approved?
old fart on 2010-03-25:
The first time we used one we forgot about the gold trim on the edge of the dish... what a light show!
Anonymous on 2010-03-25:
GN, I had a microwave salesman tell me that popcorn was the biggest reason microwaves burn out faster than usual.

I do know you have to keep the microwaves clean in order for them to cook efficiently, but as far as keeping them running, I don't know about that. The one we had at work was a mess from people heating up stuff without covers. I refused to ever use it. But, it was still chugging away for quite some time and never broke that I knew of.

Whatever the reason, a microwave shouldn't be sparking and having a meltdown after such a short time, unless you are using metallics, as others mentioned. That would probably do it in in short order. If not, then you had a "lemon" and they should have replaced it.
jktshff1 on 2010-03-25:
good stuff Mary, vh
Ytropious on 2010-03-25:
Another reason why I hate microwave popcorn, and dryer sheets for that matter. Both end up ruining the item they are supposed to be used in.
burnedoutnow on 2010-03-26:
I used plastic microwavable containers. So that wasn't the issue. The food was in the microwave less than a minute before it sparked. Yes if you read the review.. To test the microwave for problems the Tech put a cup of water in the microwave. When does water spark?
Anonymous on 2010-03-26:
So the food was sparking?
There must be a hole in the shield in front of the heating element or it is not properly installed.
burnedoutnow on 2010-03-26:
My microwave was clean inside before I had to box it up and ship it to Sanyo. Then it had my fingerprints all over it. I clean my microwave after every use. I ask the customer relations manager what is lack of maintaince if the microwave is clean on inside. He that's just what his techs told him. Their assestment of the problem was by putting a cup of water in the microwave and looking at the outside no other testing was done. Sanyo had a microwave recalled in Japan for this very same issue. No metal ... I repeat no metal was used at all.
Anonymous on 2010-03-27:
That's awful. I've tried to melt chocolate chips (twice), and that caused sparking in my microwave.
GenuineNerd on 2010-03-27:
I don't think fingerprints on the stainless steel interior would be an issue. I am still using a 25-year-old Amana Radarange with a stainless steel interior (as well as years of fingerprints, splashes, and spills), and it's still working well.
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Where can I get a new charger for my camera?
Posted by on
I have been looking everywhere but I haven't found one yet.
     
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DebtorBasher on 2010-04-11:
You can find a lot of Sanyo chargers here:
http://www.bizrate.com/sanyo-vpc-charger/

Or Try:
http://www.partstore.com/
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