ARKANSAS -- I purchased this Sanyo TV from Walmart. Less than 6 months outside of Sanyo's 1 yr warranty the right side of the screen is darker than the left. Sanyo just says it is out of warranty and will not help. Repairs shops will charge $75 - $99 to look at it. Possible issues: Bad board in the back - $100, bad fan - $200-$250 or a bad panel $500 if they are even available.
So buyer beware, if you are crazy enough to still buy one better buy the extended warranty. My advise due to my experience, buy another brand. I have 4 other TVs in my house and others over the years and have NEVER experienced this before.
I purchased this TV 2 1/2 years ago. From the beginning the TV would turn off at random times. About a year later I had a hard time turning the TV on. The picture would mess up then the TV would shut off. I would have to turn the TV on and off 3 or 4 times until the picture was fine and the TV didn't turn off. I had to do this every time I would turn the TV on. This lasted for months until I turned the TV off and there was no picture only sound.
It has been this way ever since. I can't believe that I spent so much money on a TV that only lasted for this long. My husband called the company about the problem and was told that we would have to get a technician to look at the problem and call them back. If I had someone come and look at the TV then I wouldn't need them.
I bought this phone 4 months ago. One day it just died. We always let the battery get very low before charging it. One day the battery had died so we put it back on the base unit. Nothing happened. We adjusted the battery, the power cord, the base unit, EVERYTHING.
So I tried to return it but it had been too long so I called the company. I got a message that the number was no longer in service so I found another number at which I was told by a recording to leave a message. The phone was a terrible product to begin with but we always said "at least it works", NOT ANYMORE! Would not have been such a terrible experience if the customer service had been better. But no such luck.
SAN DIEGO, CALIFORNIA -- My 89-year-old Dad purchased a VCR. When it arrived the owner' manual was missing. I went on to Sanyo's website but could not locate a manual. I then called and was given a number to call. I called that number and they in turn gave me yet another number. That number was disconnected. I called Sanyo back to let them know the number was not in service to which they stated they would find the correct number to call for a manual and call me back. That was Thursday the 24 of Feb. We shall see. I find it hard to believe that a company cannot provide consumers with replacement manuals. I would be willing to pay if I could find one.
We purchased the Sanyo 46-inch flat screen TV December of 2008 as a Christmas gift. We also purchased a surge protector as recommended to us by the service employee at Walmart, here in Susanville, California. Within the first 12 months we started to experience a black band about 6-8 wide traveling from the upper left corner of the screen to the upper right side of the screen.
Then a few weeks later we started to experience a black box on the left side of the screen about 10 inches below the band and is about 16 inches wide and all the way to the bottom of the TV, this does eventually clear up after about 30-45 minutes of use. I attempted to get the TV replaced, but because I did not have the box nor the receipt, and I did not purchase the 2-year warranty, they refused, and explained that nothing could be done. I was also informed that it is very likely that the electronics will fail within that year and that is why they encourage the 2-year warranty.
I spent over 1200.00 dollars on this Sanyo model DP466848, sn# B9250943849656, and honestly did not foresee any problems with my TV this soon. I tried to speak with representatives in Southern California, they are only concerned with the color of the wires or is the remote working right. I can assure you that one or some electrical component has gone bad. Sanyo Representatives may contact me, but I not purchase another Sanyo product and will encourage other to do the same. Most Companies stand by their products.
FORREST CITY, ARKANSAS -- We brought a 52 inch TV, we only had it one year and 5months. The power supply went out and we call the company and we told them what happen. We didn't buy extended warranty with it, so he told us that it wasn't nothing that they could do. So we call a repair guy out, he said it would cost us 650.00 dollars to get it fix. You pay 1000.00 dollars for the TV then pay someone 650 dollar to fix it, that is simply not fair.
I would never never never ever buy another Sanyo product, and I would tell anyone I see and know that want to buy a TV, I would tell them to stay away from Sanyo. It is bad they won't stand behind their own product, they only want your money, they don't care anything about their customer. So people please beware. Do not, I will say it again, do not buy a Sanyo TV, take it from me and all the other customers.
I bought a Sanyo microwave in November of 2009 at Best Buy. It recently starting shorting out and sparking when it cooked food. I called Sanyo and complained that it was a fire hazard. They had UPS pick it ground. Their customer relations dept is unprofessional. I called to see the status of my microwave which took them 10 days to look at.
The Head of customer relations stated the techs put a cup of water in the microwave and it didn't catch on fire and spark. ????? I said a cup of water? He said his techs have over twenty plus years and they found nothing wrong with it. But because there was finger prints on the outside of the microwave of the stainless product they are calling lack of proper maintenance.
He yes, and the microwave wasn't that clean to be less than three months old. His techs deemed that isn't cost effect to repair it because it looked older than three months. I asked did they check for the shortage he stated no because of lack of maintenance. They won't repair or replace it. I would never ever buy another Sanyo product again. They don't stand behind their product and their technicians won't do their job by accessing the real problem.
HALIFAX, MASSACHUSETTS -- I bought a 42" Sanyo television model DP42746 on April 14, 2007 at Walmart. I spent $1000.00. In July of this year the screen went black, but the sound was fine. I called the company and was told they could not help me because the warranty had expired. They then HUNG UP!!
I emailed them, and was told the same thing, except that I should "carry" it to a local repair shop (at my own expense I am assuming!). I have done some research on line and have found an awful lot of people who are experiencing the same problem with this model. Some have spent up to $900.00 trying to repair it only to find out that it is not repairable.
I have spent hard earned money on a product that I thought to be reputable only to find that it was lacking in quality and dependability and that complaints are bountiful about this particular product and yet no recall has been done and I have to question if it was only sold at Walmart, were they aware of the poor quality that they were selling, or was it two companies working together to make a buck regardless of who got hurt in the end?
The TV model is no longer a model that is sold or even on the Sanyo website visually, which only seems to confirm their knowledge of a problem with the particular model. Their poor consumer relations simply supports their poor ethics in general.