I called Saveology to sign up for Dish Network based on a promotion that was advertised in a mailer. Upon calling, several things are clarified that are extremely misleading ("No setup fees and no installation fees! Oh, but there's a $50 processing fee! But we forgot to put that on the ad!") They force you to sign up for a "free trial" of some service called "Support Squad" - supposedly a tech support service. I aggressively tried to decline the "free trial", but was told that I needed to cancel it after it was processed instead. Whatever.
The call goes on and more shady practices are uncovered and I tell the guy on the phone I changed my mind; I don't want to sign any kind of contract with a company that's this crooked. He convinces me to let the tech come by the next day and I can read the contract, if I still don't want to sign it, all charges will be reversed and I won't be penalised at all... fine. I finish the call and hang up. An hour later, I'm still thinking about it, and still mad, so I call Saveology back and cancel. I check the next day, and the $57 or whatever has been credited back to my account.
Fast forward three months - I notice a charge on my credit card that I don't recognise - "Support Squad - $9.99 - 888-225-8568". I search my email for "support squad" and see the initial email from Saveology. So, I call the phone number and explain that the service was cancelled, I never wanted it in the first place, I don't have Dish Network, and I never got any bills, receipts, confirmations or even account info from "Support Squad" to even be able to use their services.
They say that they can only reverse 1 month's worth of charges. They say that they can't reverse anything more than that because I purchased the service through a 3rd party reseller (Saveology), but the CSR also says that Saveology couldn't reverse the charges either. After arguing with them for about 20 minutes, she offers to pull the recording of the initial call - if I didn't authorise the charges, then she could reverse them.
Well, the problem is, even IF I authorised the charges, I called back an hour later and cancelled! "Well, sir, they wouldn't be able to cancel the charges then because they're only a 3rd party reseller." "Whatever, pull the call." While I'm waiting the 3 weeks it takes to do that, I'll call them, and maybe I'll call my credit card company and report the charges as fraudulent." I hang up. Next, I call Saveology and start at the beginning of the story. They say they can't reverse the changes because they're only a 3rd party reseller.
Me: "Whatever. You guys are the ones that sold me the service. You guys are the ones that cancelled the Dish Network service. You guys are the ones that should have told me how to cancel the Support Squad service. Now, let me talk to your manager and voice my complaint before I call my credit card company and dispute the charge with them."
So, that CSR tells me that I should have called and cancelled the first time I was charged the $10 (a month after this was supposed to be CANCELLED), after all, "that's why they provide their phone number on the credit card charge."
So, apparently, that's it, when you sign up for this "totally legitimate tech support company", they don't send you any emails, no snail mail, no account information, no introduction, no list of services, no welcome letter... nothing. They just bill you, and if you have any questions, you're expected to get the phone number from that line of your credit card statement. That's not shady at all! Soooo... the CSR gets her manager and they decide to "make an exception and refund all the charges".
I said, "Wait. I thought Saveology was just a 3rd party reseller and they couldn't refund the charges?!" The manager responds with "Sir, I said that we are a reseller for Dish Network, and I couldn't refund any charges from them." I said, "Who said anything about charges from Dish Network? I didn't ask you ANYTHING about Dish Network! This is the first time anybody mentioned Dish Network during this call! So, you are affiliated with Support Squad then?"
The manager said, "Yes, sir, that's what I said."
I ended up saying "Whatever. You should hurry up and process my refund before I lose it." The manager says "You should see the refund on you credit card statement within 14 business days." What a friggin' scam! Beware of Saveology and Support Squad! If these people get a hold of your credit card number, make sure you check your statements! And keep checking your statements!
FORT LAUDERDALE, UTAH -- Comcast Promotion Redemption form completed for Triple Play Preferred rebate of $225. All documents sent via mail per the instructions. Rebate is done by Saveology.com. Waited the 18 weeks, rebate never received. Called Saveology, stated they never got my paperwork. Told to fax it in. Did so. Again they stated they did not receive the fax although I had confirmation that is went through. Faxed again, they received it.
Had to wait another 18 weeks for it to be processed. That time passed and again, no rebate. They keep you on-hold, Supervisor is never available to get on the phone. Service representative brought issue to Supervisor's attention and promised Supervisor would call back. Never happened. Next call, they state they need verification that I got the Preferred Bundle package at Comcast. Despite the fact that the Comcast bill verifying this was sent to them with the original rebate form, they wanted it faxed to them again. Promised I would receive a check in 3-4 weeks once they had this document. I am not holding my breath. This seems like another delay tactic.
Ordered cable in Astoria, offered inexpensive router and modem through Saveology. They sent it to the wrong address, then canceled that order. Promised overnight shipping, however per UPS that was not possible for that date as they aren't even open that day. They wouldn't cancel the order, so I had to call UPS to stop shipment (they told me the company knows they have to do that). So 5 phone calls later (each employee assuring the other "bad employee will get a note in their file") I now am playing the waiting game for my money back. They talk a good game but that's all it is... a game. Don't work with this company if you can avoid it!!!
FT. LAUDERDALE, FLORIDA -- ]]}}}}}}} This message is a very important consumer alert warning to all hardworking Americans who wish for corporate America to pay for their transgresions against
the American public. LET US BEGIN BY EXPOSING ONE OF THE MANY.... A company of many names:ELEPHANTGROUP, WWW. SAVEOLOGY. COM, WWW. HOMES. ORG
AND OR SATELITESALES. COM. This company's secret is their TRANSPARENCY. Whenever there is an issue or problem with the company they play "shell games"
with consumers and people placing complaints or possibly sueing. The grim reality of this company is actually where they make their real money...PAY CLOSE
ATTENTION FOR I TOO WAS A FORMER EMPLOYEE (SLAVE).
What this company does is GENERATE LEADS (HOT LEADS). When you call one of the many 1-800 or 1-866 numbers (Fish hooks) associated with one of their
websites or fliers that they mail out, THE FIRST THING they have the employee/slave do is Greet the customer with "Thank you for calling My name is may
please have your name and phone number in case the call disconnects( Note that they do not identify themselves as SAVEOLOGY. COM UNLESS YOU ASK!).... Then if
you comply...(which everyone does inadvertently) they proceed to EXTRACT your address from you so that they can "make sure services are available".......
TADAAAA!!!! Within those first 10 secs they have just generated a LEAD which other companies and third parties(Alphabet agencies) PAY BUKUUU BUCKS FOR!!!
INFORMATION ON YOU the consumers!!!!! INFORMATION COSTS MONEY PEOPLE!!!(IMPORTANT NOTE: THE SOFTWARE THAT IS USED TO CAPTURE YOUR
INFORMATION IS CALLED INFORMAVORES/FIREFLYREID SHAPIRORUSSELL GINEGERSUSAN QUINTELA
"I AM A COLLECTION OF VOICES OF GOOD PEOPLE WANTING TO BE HEARD"
ATTENTION TO THE BETTER BUSINESS BUREAU, OSHA, LOCAL NEWS REPORTERS AND THOSE CHARGED WITH THE RESPONSABILITIES OF POLICING THESE