Did you know that SBC does not hire managers? Have you ever tried to escalate a communication or billing issue with one of SBC's customer representatives. Customer Service at SBC is a joke. It is non-existent. When I asked to speak with a manager they told me there was no managers. What a joke! When I began to scream expletives due to my frustration after repeated phone conversations to resolve a transfer of service issue I was told to stop being rude! Can you imagine? First there is no customer service, no manager and then what, no recourse? MCI here I come!
Was this review helpful?YesNo
Read 9 RepliesAdd reply
Close commentsAdd reply
Posted by Susan on 2004-09-28
RICHARDSON, TEXAS -- I signed up with SBC DSL when I moved into an apartment - this was the only choice the apartment offered. When I moved out, I was billed $200 by SBC for termination fees. My new neighborhood does not carry SBC so I had no choice but to terminate. This is highway robbery since I had no control over terminating. SBC should accommodate customers who terminate on account of moving and cannot keep their service. I am going to file a complaint with the public utilities commission.