SBC Communications Inc - Page 2

13 reviews & complaints.
Company Profile
SBC Communications Inc
175 E. Houston
San Antonio, TX 78205
210-821-4105 (ph)
(210) 351-2071 (fax)
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Did You Know That SBC Does Not Hire Managers?
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Did you know that SBC does not hire managers? Have you ever tried to escalate a communication or billing issue with one of SBC's customer representatives? Customer service at SBC is a joke. It is non-existent. When I asked to speak with a manager, they told me there was no managers. What a joke! When I began to scream expletives due to my frustration after repeated phone conversations to resolve a transfer of service issue, I was told to stop being rude! Can you imagine? First there is no customer service, no manager and then what, no recourse? MCI here I come!

DSL Employee Discount
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MICHIGAN -- SBC DSL: customer price - $14.95. Employee price with employee discount: $26.95.

Termination Fee
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RICHARDSON, TEXAS -- I signed up with SBC DSL when I moved into an apartment - this was the only choice the apartment offered. When I moved out, I was billed $200 by SBC for termination fees. My new neighborhood does not carry SBC so I had no choice but to terminate. This is highway robbery since I had no control over terminating. SBC should accommodate customers who terminate on account of moving and cannot keep their service. I am going to file a complaint with the Public Utilities Commission.

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