Service Turned Off with no Notice
CARROLLTON, GEORGIA -- My roommate is responsible for paying the natural gas bill with SCANA, and let me just say upfront that, yes, he did not pay it. As such, I completely understand the fact that they turned the service off, and there was a fee to reconnect it, but I think the entire way the situation was handled was the worst customer service I've ever seen, and I work for an airline.
The bill comes due on the 10th of each month. We live in an upstairs, south facing apartment in Georgia, and the only thing that uses natural gas is our heat. Our bill for February was $22, which he didn't pay. The bill for March was $26, and when it wasn't paid on the 12th, they shut our service off, and the reconnection fee was $80, almost twice the past due amount.
Now granted, the statements which are emailed (paperless billing), which he didn't open clearly stated the account was past due, though it didn't indicate our service was about to disconnected. My question is this: shouldn't a natural gas company be required by law, or common decency since its a necessity, to notify someone before they disconnect service? There was never an email sent along with his statement, or in his statement. They never called him to notify him. Since we live in apartment, the man had to walk up the stairs to leave the notice on our door and didn't even knock, because we were both home. We could have answered and paid the bill at the last minute. Since its an apartment complex, we have no choice of providers, so it's like they know they can do whatever they want.
I completely think it's my roommate fault; I just can't believe they disconnected our service with no notification, in winter (granted a winter in Georgia), for $40. Anyone see my point?