Sears Dryers - Page 3

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1.2 out of 5, based on 17 ratings and
84 reviews & complaints.
Dear Valued Customers: My name is Brian and I work for the Sears Cares Executive Escalations team. We want you know we are here for assistance. If you have any questions, concerns, or current problems you are experiencing with Sears please contact my office. We can be reached via email at smadvisor@searshc.com. In your email please include your name, phone number and an outline of your current issue and we will contact you directly. We appreciate your business and we look forward to hearing from you soon.

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Cannot Get Sears Service to Come and Fix Machines.
Posted by on
Rating: 1/51
MILWAUKEE, WISCONSIN -- I bought two new machines at the Sears outlet. Neither machine worked upon delivery. I called Sears to schedule the service on the washing machine. It was a Kenmore Elite with a computer panel screen. It would freeze up at random places in the cycle and I would have to unplug it to restart it. Before they came, I found out the dryer did not work either. The service tech told me he could not look at the dryer in the same appointment because it had not been called in. I tried to call it in but was put on hold for over half an hour (I hang up then). I have had over four appointments (4 hour windows) in two weeks when the service did not show up. I had two weeks to return the machine to the Outlet center so I returned it yesterday unfixed. The repair tech called today to say the machine was not fixable. I am still waiting to get the dryer fixed. I am operating with a taped on button to engage the switch. The part was ordered and the window was set up for today. The window passed and the tech told us the part was
Company Response :
Herringjoef,
We truly apologize for the disappointing experience you have encountered with your washer and dryer. My name is Liz and I am a member of the Sears Social Media Support team. I saw your comment and wanted to offer our assistance. We can truly understand how important it is to have your washer and dryer working properly. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the washer/dryer was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (herringjoef) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
     
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No More Kenmore Products For Me!!!
Posted by on
Rating: 1/51
HYATTSVILLE, MARYLAND -- We bought both a dryer and hot water heater from Sears in the last six years. We have had the hot water heater repaired four times since then. Now the dryer needs repairing again for the third time, we had it fixed last December. Last week, it started to make funny loud banging noises, so we called Sears Repair. The dryer heats just fine, but it makes these really loud noises. The repairman was in my home for only 5-10 minutes before he announced that the dryer motor was gone, and the repair would cost $486. We politely declined, since that is the cost of a new one. I am going to try another brand this time. I am done with Kenmore.
     
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SearsCare on 2013-07-11:
Dear cwarren123 ,
My name is Dee M. with Sears Cares and we want to offer our assistance regarding the problems you are wrote about regarding your dryer repair. According to your email you may be in the market to make a new purchase and we like to speak with you about this matter. Please send the following information – contact #, screen name (cwarren123), phone # used at time of purchase to smadvisor@searshc.com . We value your Sears loyalty and look forward to speaking with you in the very near future.

Thank you,

Dee M
Social Media Moderator

Karnamay on 2013-07-11:
CWarren, before you make any decisions on your next dryer please read some of the Sears' reviews. Our new home, bought in 2009, came with Kenmore Elite appliances. They have all been changed out for other brands, from other stores, as Sears seriously let us down.
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Poor Delivery Service
Posted by on
Rating: 1/51
FORT WAYNE, INDIANA -- CHECK BEFORE YOU BUY FROM SEARS!:

I agree with some other comments here...Sears Home Delivery is the WORST! I paid a couple thousand dollars for a new washer and dryer. It was delivered on the appropriate day. However, the guys who "put it together" apparently do NOT know how to read instructions. The first time I used it, the 250# washer was rocking all over the place! When I looked it over, I found that half of the screws were missing, the lock nuts were wrong, and half of the attachment pieces were missing!

So, I immediately called them and was told that they would be back out on Monday, July 9. I never received a call last night. So, I called them today only to be told that they will be here on Wednesday! What the HELL????? I am livid!

And I know that Sears may or may not read this. Either way, I know they DO NOT CARE about their customers!!!!! I have been a Sears customer for over 20 years, and their service has gotten worse over time. I will most likely NOT being using Sears again. And, I intend to spread this message wherever I can!
     
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tnchuck100 on 2012-07-09:
Good ole Sears. Take your money. Then they have no idea you even exist after that.

It would be nice if more people would come here and see the grief Sears imposes on their customers BEFORE purchasing.

Maybe someday.........
SearsCare on 2012-07-11:
Dear runningfanatic:

My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means we handle an issue start to finish with one dedicated case manager. I found your post here and wanted to reach out and offer our sincere apology for the manner in which our delivery team installed your new washer and dryer. I certainly understand your frustration with finding out that the washer and dryer are missing screws and that the lock nuts were wrong. Also, after setting up the appointment for the delivery team to come back and fix the installation issues they didn't come on the day promised. This adds insult to injury and is not the manner in which you deserve to be treated or the manner in which Sears has long been known to conduct our deliveries and installation of the items that we deliver. We would like to look into this issue further and offer our assistance to help resolve your situation.

At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the washer and dryer were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (runningfanatic) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Susan R.
Social Media Moderator
Sears Social Media Support
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Sears Is Worthless
Posted by on
Rating: 1/51
CAPE GIRARDEAU, MISSOURI -- I purchased my Maytag dryer in Sept. 2010 and today's date is 6/11/12 and today my dryer is not drying my clothes. Now my dryer isn't 2 years old and I have to have a technician come from Cape Girardeau, MO at the price of $75.00 and I have to pay for the parts and the labor in order to get it repaired. They can't even come until 6/14/12, and if I didn't take that the next available date was the 19th. Would you do without your dryer that long? Even the 14th is long enough. As much as I paid for that dryer it should have lasted longer than it has. I am not very happy with the service I am receiving from Sears, but nobody cares. You know I believe that K Mart bought out Sears and K Mart was in Sikeston and we did some work for them and they filed bankruptcy leaving Sikeston owing us over $1000.00 and we have never received that money. So guess I could just take the amount that Sears is going to charge me out of what K Mart owes us. Sears used to be a very good store, but it is just like all the others, worthless. When you are buying, they tell you this and that and they will do this and that, that is a bunch of bull. K Mart needs to pay for my dryer to be fixed. But, of course I know that is not going to happen.

Well, I am not alone in not trusting Sears anymore, I hope you never sell anything anymore.
     
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SearsCare on 2012-06-20:
maxwelljerry44,

I'm sorry to hear of the troubles you've had with your dryer. My name is Brian H. with the Sears Cares team and we'd like to make sure this is resolved as soon as possible. We certainly don't intend to cause any frustration for our customers. If you could please email SMAdvisor@searshc.com with the phone number used to, we will have a case manager contact you directly. Also, please be sure to include your screen name (maxwelljerry44) in your email so we can reference your issue. Again, we apologize and we hope to hear from you soon.

Thank you,
Brian H.
Social Media Moderator
Sears Social Media Support
SearsCare on 2012-06-20:
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Will Not Cover on and Off Buttons That Cracked on Washer and Dryer
Posted by on
Rating: 1/51
DARTHMOUTH, RHODE ISLAND -- I called Sears headquarters and pleaded with them to please cover my issue with the on and off buttons that have a plastic covering so that you do not have to put your fingers inside a computer board. I was told I was not covered under my plan due to this being considered cosmetic. I have no other way to turn machine on and off, so they more or less said sorry not covered due to their policy. I feel this was poor design and this issue is only going to get worse now that the protective plastic covering is cracked giving no protection. Thanks Sears never again will I purchase another product made
by you people.
     
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SearsCare on 2012-04-02:
Dear jcbreeze33,

My name is Stephanie L. and I am part of the Sears Social Media Escalations team. We are sorry to hear you are having issues with the control board on your washer, your concerns are understandable, we understand that this is a much needed appliance. It is unfortunate that this is not covered under your protection plan, however we do appreciate your patronage and would like to further speak with you. At your convenience please contact our office via email at smadvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name “jcbreeze33” you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
madconsumer on 2012-04-02:
thank you searscare for assisting with consumer issues on our site!!

I know consumers appreciate it.
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Delivery and installation warning; don't buy from Sears
Posted by on
SAN DIEGO, CALIFORNIA -- I ordered a washer/dryer with all necessary parts and full installation. On the day of delivery they took my old washer and dryer (which still worked) and left without installing the new washer and dryer because they didn’t have all the parts. The service department was extremely unhelpful when I contacted them about this. Sears should have called me up to delay delivery instead of leaving me stranded without a washer/dryer.

Sears doesn’t have their own delivery people. They contract out to anyone. So the delivery people will just want to get out of their as fast as possible.

I advise people to not purchase appliances from Sears.
     
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Anonymous on 2012-01-17:
This is sad. I remember when Sears was the go to place for appliances. Now, not so much.
Old Timer on 2012-01-17:
"Satisfaction Guaranteed or Your Money Back". Words that Sears used to live by. You bought something from Sears and a big Sears truck showed up to deliver and install it. The guys were always in Sears uniforms. (and spoke English)

Not any more...
SearsCare on 2012-01-17:
JerrySmith,

I apologize for all the trouble surrounding the delivery of your washer and dryer. My name is Zenaida and I am part of the Sears Social Media Escalations team. The Sears Cares/Social Media team is part of the corporate customer relations department. We handle the highest level of escalated customer relations issues.
I would like to get you in contact with one of our corporate case managers. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the washer and dryer were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (JerrySmith) you used to post on this site, for reference to your issue. We truly value your business and look forward to talking to you soon.

Thank you,

Zenaida M.
Social Media Moderator
Sears Social Media Support
madconsumer on 2012-01-17:
thank you SearsCare for taking the time to address consumer issues posted on our site.

your comments are always valuable!
SearsCare on 2012-01-17:
Dear Jerry Smith,
I have just read the ordeal you have been through with your washer and dryer. Please accept our deepest apology. After making such a large purchase and paying for the full installation and not being able to use them right away is certainly reason to be upset and frustrated. We do value you as a Sears customer and do not like to see our customers inconvenienced.
My name is Stephanie and I am with the Sears Social Media Support Escalations team. I would like one of our executive case managers to speak to you and assist in this matter. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the washer and dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Jerry Smith for reference to your issue, and we do look forward to talking to you soon.

Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
At Your Service on 2012-01-18:
Thanks Zenaida and Stephanie. It's good to see you willing to help.

It is very possible that either washer hoses, which are now required to be purchased separately on some Maytag units, or the electrical/gas hookups and vent was not included with the dryer. If this is something you either assumed or was told would come with the units, I'd contact the associate that assisted you at Sears. They may be able to clear up and resolve the entire issue.
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Kudos to Sears Home Repair
Posted by on
COLUMBIA, SOUTH CAROLINA -- Everyone's experience with a home repair is unique and I don't disparage any of the uncomplimentary reviews I've read. However, my experience with Sears with so extraordinary, I wanted to share it. My 7-years old GE Profile washer stopped working - the computerized display window said there was an error in one of the internal parts although it did not indicate which one. I called Sears and had a service tech out to my home within 3 days. He methodically took the washer apart until he found the defective parts. He had to make 3 visits and it took several weeks but he stuck to it until he found the problem; he had to replace several parts but it was all covered under the warranty. One month later the matching 7 year old dryer died, it would not heat up. Once again Sears honored the warranty and took the dryer apart until the defect was corrected. I have purchased Kenmore and other brand appliances from Sears for decades and have always found them to be honorable and back up their product. I will continue to do so in the future.
     
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Molly76 on 2011-12-31:
Isn't that what yearly pre-payments (warranty) are for? You paid for that service. And you are happy it only took "weeks".

I'm mad if it takes days. Overnight the part and get it done! But I use small time places that are happy to have my business.
Venice09 on 2011-12-31:
This is a wonderful review and thank you so much for posting. However, I agree with Molly. Consumers have been conditioned to expect the worst and are thrilled to receive service that should be standard.

I voted this review helpful because it shows how things are supposed to work instead of having to fight for it.
At Your Service on 2011-12-31:
Your posting is absolutely wonderful to read and could not have come at a more opportune time. It shows both the value of an extended warranty purchase and the advantage a positive attitude in resolving the problem and bringing it to a great conclusion. Again, thanks so much for posting.
trmn8r on 2011-12-31:
I'm glad to hear that someone with 7-yr-old appliances is getting good warranty service under an extended warranty. Great review.
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Will Never Buy Kenmore Products Again
Posted by on
I bought both a Kenmore Elite Series front-load washer and steam dryer and am extremely unhappy with both of them. The washer developed mold on the front rubber seal and I have been unable to remove it. Mold has also infested the rest of the washer and I cannot remove it because it is in places that I cannot reach or clean. As far as I am concerned, this is an environmental health hazard and totally unacceptable.

The dryer has ripped and torn my clothes, sheets, towels, etc. and numerous complaints have been met with apathy. I have replaced the lint filter three times because it does not fit flush and grabs the clothes while they are drying. It then proceeds to twist and tear them, leaving permanent creases in the material.

In the past, I was always happy with my Kenmore appliances and recommended them to others. However, I have bought my last one. Whenever I see the Kenmore name on anything now, I walk away. Is Sears really happy with all of the bad reviews that the Kenmore name is getting? I predict that they will be the next big company to go out of business unless they change their practices.
     
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At Your Service on 2011-10-03:
The problem you are having is caused by not keeping the front boot dry by both wiping it clean after use and allowing it to air out. The owners manuals detail doing such, but many people fail to read this important detail. Whereas you're already experiencing the problem, use a product called Affresh. You can usually find this near the laundry detergent at your local grocery store.

I haven't heard of Kenmore having the problem with tearing laundry. If still within the first year or under extended warranty coverage, I would have a service technician make a service call on it. Detail exact information as to the issue including when and how the issue shows itself. Being able to replicate the issue will be a big help but not absolutely necessary.

Let us know what the service tech comes up with.
SearsCare on 2011-10-04:
Dear kgualtieri92:

My name is Susan and I am part of the Sears Social Media Escalations team. I am very concerned about what I have read here. I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the service you have received from our team attempting to repair your washer and dryer and we apologize for the frustration this has caused you and your family. Sears Social Media Escalations Team is a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager.

At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this (so we can help). In the email, please provide a contact phone number and the phone number the washer and dryer were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (kgualtieri92) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,


Susan R.
Social Media Moderator
Sears Social Media Support


your dryer can't be fixed on 2012-04-13:
the filter top is grabing the clothes and twisting them to no end and tearing the shirts and sheets I have and there is no way to fix this!!! I have no tank tops now due to this! I've had plenty of people try to fix it and theres no way to fix it unless u r going to give someone a new dryer!!
Man872 on 2012-11-08:
kgualtieri92, I have the same issue and have also replaced the lint filter with no results - we have lost over $1000 in my 6 children's clothes - was Sears ever able to resolve or correct the problem or am I left to be frustrated and very disappointed in my purchase? The issue first started within the first year, but we have owned it over the year now - I will most likely never shop with Sears if they can not resolve.

Thanks!
Elizabeth Bennett on 2013-07-12:
Same problem with clothes getting caught on the lint filter. I replaced the filter once, but it still happens. It is a design flaw with the lint filter. They need to redesign the filter so that the edges face down.
Sally R. on 2013-08-06:
ME TOO! Thought it was me, and my problem the first two times it happened. Maybe I got a strap caught in the door...etc. Now I'm really unhappy. The lint trap will take out most anything now...a sheet, tank top, night gown, shirt, and it strikes back even though I push it down well, close door tight, push clothing back, clean out trap and well the trap fits into. I got on Sears.com and chatted with Kont L. He said to call service and that they could tell me if it was recalled. 1-800-424-2047
SearsCare on 2013-08-06:
Sally R.,
My name is Liz and I am with the Sears Social Media Support Team. I found your comment here and want to offer some assistance. We sincerely apologize for the disappointing experience you have encountered with your dryer. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have failed met that goal. We would like to speak with you about your recent experience to see how we can make this right. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that you have been assigned to reference your post (Sally R.), to smadvisor@searshc.com. We look forward to speaking with you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Deidra on 2013-09-10:
It's disheartening, but in a sad way encouraging to know this is not just me. I have had the last straw with this dryer. Sitting here looking at 3 loads of clothes and scared to even use my very own purchase. Just opened the dryer and discovered that I've lost yet another tank top. I've lost several of those, bras, anything with draw strings, clothes come out twisted and stretched out of shape. I've tried stopping and rearranging the clothes, pushing clothes towards the back - nothing. Why hasn't the company recalled this thing?? I read through all the the comments HOPING that there would be some sort or recall option or even a "simple solution" that they have developed that we could buy.....

Well, let me figure out what to do with these clothes....maybe invest in a clothes line...who knows. But I know I can't continue to have clothes ripped...
Michele on 2013-10-30:
I have the same problem with my Kenmore front loader dryer. I have lost several tank tops and I now air dry anything with a strap. Has there been a recall for this dryer? Mine is also getting caught on the lint holder.
Ashley C. on 2014-01-09:
I also have both the Kenmore Elite front load washer and the dryer. Same issues the washer grows mold like crazy and the dryer has ruined my clothes. The problem with the dryer first started about a year after I bought it. I replaced the filter and it was fine for about another year or so. It just started happening again and ruined three shirts I just purchased. I was very upset with this as I never buy myself anything as our family is on a tight budget like most people are these days. I just received my replacement filter and to my dismay it doesn't fit flush. So now I have a basket full of the rest of my new clothes that I am afraid to wash and dry. Sears said to call for a service appointment but by the time someone gets out here it's going to cost me $70 for the service appointment alone on top of the parts and on top of the filter I have already purchased for $38 after shipping. I'm upset to see that so many people have posted that they have spent money on repairs only for it to break again. I'm also very dissatisfied with Sears as I have always bought big appliances from them and this makes me think twice about ever going back again. If this many people are having problems with this dryer you would think that a recall is in order.
Alice R. on 2014-01-27:
I too have a front load washer and dryer and I feel like crying. My favorite night gown and bra are ruined. I opened the door to the dryer and noticed the straps twisted and broken along the lint filter. I would love to send Sears pictures of the twisted and out shape tank tops and bra straps. I still have two more loads to dry and I'm concerned about even placing them in the dryer.
Cindy on 2014-01-27:
I am so irritated... My daughter came home from college used the Kenmore Elite Frontload Steam washer and dryer had 8 brand new tank tops and a scarf ruined! That would have been enough to ruin the weekend except the outfit she was planning to wear for her engagement photos was destroyed too!! This has been going on for so long that I hang to dry ALL thin fabrics and anything with a strap or drawstring. WHY do I have to accommodate the dryer???? Sears... Let's get this fixed. I do not have spare 1500.00 lying around to buy another one.
Lori on 2014-02-25:
I have both the front loading Kenmore Elite washer and dryer and HATE them! I was so excited to purchase them and they are probably only a year old--they both twist items of clothing so badly that its nearly impossible to iron out the wrinkles! I have tried everything--cannot wait to get these machines out of my house!! Now I am hearing about the mold--Really --where is the responsibility here! We cannot take these machines home to test before we buy--Needs to be a LEMON LAW on these expensive appliances!!!
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My gas dryer dried but clothes had bad smell-like gasoline or some chemical.
Posted by on
I called Sears and the repairman came and said I needed a new burner assembly. I started calling around and checking whether I should buy new one or repair it. LUCKILY one reputable serviceman asked me on the phone if there had been any painting going on. I had, in fact, polyurethaned the two wooden arms of a beach chair and an outdoor planter. It turned out that I needed nothing, ONLY NOT TO PAINT WHEN THE DRYER WAS GOING. I have now been on the phone for over an hour to complain to Sears, as I have not intention of paying for poor service.
Company Response 8/24/2011:
To charlesriver567,

I'm sorry that you are unhappy with your recent repair visit from Sears. We'd be happy to discuss this issue with you. My name is James and I am part of the Social Media Support Escalations team at Sears and we value you as a Sears customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the repair appointment was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (charlesriver567) for reference to your issue and we do look forward to talking to you soon.

Thank you,
James H.
Social Media Moderator
Sears Social Media Support
     
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Alain on 2011-07-31:
Was the Sears repair person aware that you'd been painting? If it wasn't mentioned, then they may not have made the connection.
SearsCare on 2011-08-03:
To charlesriver567,

I'm sorry that you are unhappy with your recent repair visit from Sears. We'd be happy to discuss this issue with you. My name is James and I am part of the Social Media Support Escalations team at Sears and we value you as a Sears customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the repair appointment was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (charlesriver567) for reference to your issue and we do look forward to talking to you soon.

Thank you,
James H.
Social Media Moderator
Sears Social Media Support
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Sears fails to help a Senior!
Posted by on
MEDFORD, OREGON -- I will NEVER call Sears for repair service again.

The Sears Tech tore apart my washer to determine its condition and to see what was to be repaired. He understood the age of the machine and did a complete examination of the parts required. I was under the impression that Sears would "Fix it right the first time" and would "Guarantee their work". NOT SO! As per their websites claim. It does not mention any restrictions on the age of the machine, its model nor any manufactures defects.

After the Tech fixed my washing machine, I proceeded to do a full load. I called Sears right away when the water level went bad. I managed to catch it before anything happened. The Tech came over right away, but HE determined it was just the knob. He never did check any further although I asked him to and pointed out what I thought was wrong. Had the Tech really took the time and checked it out properly he would have discovered the pressure switch failed. I wound up with a FLOOD in my home. I am not asking for much. All I wanted was some kind of compensation for my loss. I had to spend 5 days cleaning up the mess on my hands and knees and I am 79 years old... Now I worry about mold and other FLOOD related issues. I feel as if SEARS let me down because I am too old to worry about.
Company Response 8/24/2011:
To Nanies,

I'm sorry to hear that our technician could not fix your washer on the first visit but especially for the fact that your home was flooded after a misdiagnosis. We do value your business with Sears and would like to help resolve this issue. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the repair appointment was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Nanies) for reference to your issue and we do look forward to talking to you soon.

Thank you,
James H.
Social Media Moderator
Sears Social Media Support

     
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jktshff1 on 2011-07-29:
As a senior myself, what does that have to do with the problem? Just curious. Thanks
Venice09 on 2011-07-29:
I'm sorry this happened to you. It's been my experience that Sears techs do not listen to the customer and just look for a quick and easy fix.

You should click on the Sears customer service link at the top of the page, to the right of your review. It will connect you to an email address where you can contact a Sears rep directly.

If you have a dehumidifier, keep it running in the flooded area until you feel it is completely dry. That might help prevent the formation of mold.
SearsCare on 2011-08-03:
To Nanies,

I'm sorry to hear that our technician could not fix your washer on the first visit but especially for the fact that your home was flooded after a misdiagnosis. We do value your business with Sears and would like to help resolve this issue. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the repair appointment was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Nanies) for reference to your issue and we do look forward to talking to you soon.

Thank you,
James H.
Social Media Moderator
Sears Social Media Support
SearsCare on 2011-08-24:
To Nanies,

I'm sorry to hear that our technician could not fix your washer on the first visit but especially for the fact that your home was flooded after a misdiagnosis. We do value your business with Sears and would like to help resolve this issue. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the repair appointment was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Nanies) for reference to your issue and we do look forward to talking to you soon.

Thank you,
James H.
Social Media Moderator
Sears Social Media Support

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