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Sears Furnaces - Page 2

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1.0 out of 5, based on 1 ratings and
11 reviews & complaints.
Dear Valued Customers: My name is Brian and I work for the Sears Cares Executive Escalations team. We want you know we are here for assistance. If you have any questions, concerns, or current problems you are experiencing with Sears please contact my office. We can be reached via email at smadvisor@searshc.com. In your email please include your name, phone number and an outline of your current issue and we will contact you directly. We appreciate your business and we look forward to hearing from you soon.

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Terrible Customer Service
Posted by on
PENNSYLVANIA -- I recently purchased a new Sears oil-fired furnace with a five year warranty. When it came time for the annual cleaning, I called for an appointmnet. Sears did not show up for the appointment. I called and rescheduled. Sears did not show for the next four appointments. Each time they were "really sorry" but all I could do was reschedule. I wasted five full days of my life waiting for repairmen who never came since of course the time frame they give you is "some time between 8 AM and 5 PM". I finally called one last time and cancelled my service contract. I now deal with a local company for all my cleanings and service. I warn everyone to be very careful when buying service contracts. Do some Internet research to make certain that the company actually honors the contracts. From what I can read from others, Sears ain't what it used to be. What a shame.
     
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User Replies:

Pomona Guy on 2007-05-24:
Here in California it never gets cold, but when it gets cool we all freak out and turn on our natural gas heaters (mine is 20 years old). I have never had mine serviced except when the thermostat broke. Should I be getting it serviced and what would they do anyway? I do change filters occasionally.
Anonymous on 2007-05-24:
Pomona, oil-fired heating systems require a bit more maintenance by the nature of how they work.
Dr. Dee on 2007-05-25:
Re: Pomona Guy - I am not an expert, but I do know that any fuel-fired apparatus can develop carbon deposits than can affect efficiency ratings. Older furnaces, when properly maintained and cleaned, can be almost as efficient as new furnaces. Often it is not worth the "land fill" to discard an old furnace just because it is "old". You should also have your furnace checked because, remember, any fossil fuel-fired furnace can give off carbon monoxide fumes which are oderless and invisible. You do have carbon monoxide detectors with new batteries, don't you? If not, run, do not walk to your nearest store and get a few. Your life may depend on it. Even the best maintained furnace can fail and give off CO fumes.
SearsHater12 on 2007-06-20:
that is Sears for you - we will be there, 8-5....then you call the morons on customer service at 4 and they say - "doesn't look like today is your day"

Sears is awful
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