1.0 out of
5, based on 1 ratings and 11 reviews & complaints.
Dear Valued Customers: My name is Brian and I work for the Sears Cares Executive Escalations team. We want you know we are here for assistance. If you have any questions, concerns, or current problems you are experiencing with Sears please contact my office. We can be reached via email at firstname.lastname@example.org. In your email please include your name, phone number and an outline of your current issue and we will contact you directly. We appreciate your business and we look forward to hearing from you soon.
PENNSYLVANIA -- I recently purchased a new Sears oil-fired furnace with a five year warranty. When it came time for the annual cleaning, I called for an appointmnet. Sears did not show up for the appointment. I called and rescheduled. Sears did not show for the next four appointments. Each time they were "really sorry" but all I could do was reschedule. I wasted five full days of my life waiting for repairmen who never came since of course the time frame they give you is "some time between 8 AM and 5 PM". I finally called one last time and cancelled my service contract. I now deal with a local company for all my cleanings and service. I warn everyone to be very careful when buying service contracts. Do some Internet research to make certain that the company actually honors the contracts. From what I can read from others, Sears ain't what it used to be. What a shame.