Sears Mattresses - Page 2

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1.4 out of 5, based on 9 ratings and
20 reviews & complaints.
Dear Valued Customers: My name is Brian and I work for the Sears Cares Executive Escalations team. We want you know we are here for assistance. If you have any questions, concerns, or current problems you are experiencing with Sears please contact my office. We can be reached via email at smadvisor@searshc.com. In your email please include your name, phone number and an outline of your current issue and we will contact you directly. We appreciate your business and we look forward to hearing from you soon.

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Mattress
Posted by on
Rating: 1/51
CERRITOS, CALIFORNIA -- Bought a queen size bed from Sears 1 years ago. Since then I have returned two because they sagged in the area in which my wife and I sleep in only a 4 month time. Now Sears is running me around through a third party to see if I can now get my money back.

This mattress I was told carried a 10 year warranty. When calling in this third party inspection, I received two different stories from Sears Customer support personal. One said I could just go in to Sears and pick out a replacement. They would deliver the new selected mattress and pick up the damaged mattress and return it to the manufacture.

The second person said I had to go through this third party which requires me to call it in and wait from what I can tell a this point 3 days for them to set up the appointment to look at the bed. Who knows how long before the decision is made whether I get my refund.
     
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Love Among the Chickens on 2012-11-08:
.
Make sure the mattress is spotlessly clean, they use any size of a speck or spot to void the warranty.
SearsCare on 2012-11-09:
sidewood53,
I am sorry to hear that we have let you down and would like to offer some assistance. I understand how frustrating it can be to purchase a mattress one year ago and the mattress sags with 4 months. Furthermore, I can see how irritating it is to be told you can replace the mattress or have to wait for a third party to schedule an appointment to look at the mattress. We would like the opportunity to have one of our dedicated case managers contact you with possible options to resolve this matter. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number that the mattress was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (sidewood53) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Support Team
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Mattress Delivery SUCKS!
Posted by on
Rating: 1/51
FREEHOLD, NEW JERSEY -- Sears Home Delivery was just at my house to deliver a queen box spring and mattress set. They "attempted" to get the box spring up the stairs and LITERALLY after 5 seconds gave up, and didn't try any more. They said it "wouldn't fit" and I'd need to get a double box spring instead. I live in a townhouse with hundreds of other identical houses around. Everyone around here I've spoken to said their queen box springs fit up their stair case. It just takes a little effort. I'm extremely pissed off that I paid $70 and they didn't even try to get my mattress up the stairs. Now I have a box spring sitting in my living room and a mattress sitting in the way in my bedroom.
     
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SearsCare on 2012-07-17:
To chisca_babe07,

My name is Dianne and I am part of the Social Media Support Escalations team at Sears and I am very concerned about what I have read here. I saw your comment and I wanted to reach out and apologize on behalf of Sears for what happened with the delivery of your mattress and box spring. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smadvisor@searshc.com so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (chisca_babe07) for reference to your issue and we do look forward to talking to you soon.
Thank you,
Dianne D.
Social Media Moderator
Sears Social Media Support
trmn8r on 2012-07-17:
What would be interesting is if you have a neighbor or friend to help, and you can get the boxspring up the stairs. That would prove the delivery folks didn't really know what they were doing.
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Home Delivery Service is A JOKE
Posted by on
CALIFORNIA -- Sears Home Delivery is a joke. They have no respect whatsoever with the customer who pays LOTS of money for the products. Had I known their delivery service did not work I would have bought my mattress somewhere else.

I was told I should be at home in the time frame of 2 hrs between 3:15 and 5:15pm which I did. I did miss about 3 hours of UNPAID work just for that but I figured it was OK IF I got that delivered. No one showed up. I went back to work so I could make up for at least an extra hour and they called me saying they had a "problem with another customer" This is a joke, no one is going to replace my unpaid hours of work, will they? They surely don't give me a discount when I buy the products so I am losing time and money with this.

Now, I am waiting ALL OVER again and they are still not here. I am sure they're having "problems" again and won't show up. DO NOT USE Sears Home Delivery. A lack of respect with the customers, will never buy anything from them again.
     
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Venice09 on 2011-05-14:
Two hours is a pretty small window. I'm not surprised they didn't make it in time. Deliveries are always an inconvenience. They sometimes do not go as planned. You should take that into consideration when setting up a time and date.
Fufu487 on 2011-05-14:
I absolutely agree with Venice on this one. I have previously worked for Sears some years ago, and usually the delivery time frames are a good solid 4-5 hours. I'm very surprised that they gave you a two hours window...... Also, if they were bringing your item into your home and there was an issue with it fitting, would you accept them saying "sorry, we have another cust booked and don't have the time to keep trying'?. It's unrealistic to assume that the issue with the cx ahead of you would not be priority. They're already there.
Venice09 on 2011-05-14:
Fufu, if the OP had to take off from work, they should have requested a weekend delivery in the first place. I think it's an extra ten bucks or so, but well worth it if you don't get paid for time off from work.

I sympathize with people when the delivery guys don't show up at all, but being late should be expected. Like you said, if they were hung up with another customer, they can't just leave. I think the OP should have waited instead of going back to work. Yes, they'd lose pay, but that goes with the territory when you receive deliveries and can't make other arrangements.
Fufu487 on 2011-05-14:
I agree Venice. It's my opinion that individuals make the choice to go with delivery. If you feel you can't afford to take the time off work, then don't. You could have arranged for it to be delivered on a different date, or have arranged to have someone else home at that time. Like a retired friend or family member for example.
trmn8r on 2011-05-14:
If they told you between 3:15 and 5:15, then by golly they should have been there. What were they thinking, obviously not about your needs?

Very helpful review.
Venice09 on 2011-05-14:
By golly, trmn!.. I believe you're right!
trmn8r on 2011-05-14:
See Venice, YOU know what I'm talking about. Companies walk all over us after they get bailouts, even the ones that don't exist anymore. Ridiculous.
SteveWiginowski on 2011-05-16:
I think it is reasonable to expect some type of discount on the delivery charge, since the delivery wasn't being made when it was promised.

I had a Sears Home Delivery made this weekend. My problem with it is that I got a call from a computer every day for 5 days leading up to the delivery date. Not only would they call every day, but I would get the call more than once a day sometimes, and then my wife would get the same call. I would go through the prompts and confirm everything. The night prior, I got 5 phone calls from Sears Home Delivery computer system confirming the delivery. All five calls were made within about two hours.

The next morning, the day of the delivery (Sunday), I got a call again from Sears confirming the delivery for the day. This time it was an actual person, but the call was made to me at around 7:15 AM when the delivery was scheduled to be between 1-3 PM. I thought it was much too early to be calling, just my thought though.

The delivery was made within the time period and everything was set up, so that part was good. Just the constant calls were not needed, I thought.
Venice09 on 2011-05-16:
That almost sounds like a glitch in the system, Steve. I've had many deliveries from Sears, and the only call I ever received was the night before to confirm. I agree that 7:15 a.m. is too early to call a customer.

I see that you had a two-hour window, too. My choices were always morning or afternoon. Dare I say Sears is making some improvements? I haven't seen as many complaints lately.
SearsCare on 2011-05-17:
To Sears Valued Customer,

I'm very sorry that I'm just now seeing your post and that you had such a bad experience with Sears Home Delivery. My name is James and I am part of the Social Media Support Escalations team at Sears and I wanted to reach out to you and offer assistance with this issue. At your convenience, please contact our office at smsupport@searshc.com and provide a contact phone number and the phone number the mattress was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (malibusrf) for reference to your issue and we do look forward to talking to you soon.

Thank you,
James H.
Social Media Moderator
Sears Social Media Support
SearsCare on 2011-05-18:
To SteveWiginowski,
I saw your comment here and I wanted to reach out and apologize on behalf of Sears for the multiple phone calls that you received while waiting on your Sears delivery. It was certainly not our intention to cause such frustration and we would very much like to speak with you regarding this experience so that we might fix the problem.
My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. At your convenience, please contact my office via email at smsupport@searshc.com so that we might discuss what happened with you. In the email, please provide a contact phone number and the phone number the item was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (SteveWiginowski) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
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No Honesty
Posted by on
NEW HAMPSHIRE -- SEARS LIAR!!! LIAR!!!LIAR

I am so disappointed in Sears warranty and customers service. I could not imagine that can happen in a country like CANADA!!! Where are the law makers and police to catch all these LIARS who rob innocent people in a very VERY MODERN WAY...

My story is very simple and straight I bought a high end Mattress just thinking that sleep is the most important thing in our lives to get yourself ready for the next day and I paid through my mouth and nose to buy that Mattress and salesman (LAIR A BIG LAIR) told me that this mattress has 10 or 20 years warranty if it sags or bulge or anything goes wrong with the mattress. After buying that mattress--- in 4 months it has started Bugling and sagging from the sides. I GOT BACKACHE FIRST TIME IN MY LIFE...I called Sears customers service (MOST I'LL MANNERED SERVICE REPS...THEY JUST DON'T ABUSE YOU OTHERWISE SAY EVERYTHING JUST TO FORCE YOU TO END UP THE CALL)...anyway according to their report mattress doesn’t have 2 inch depression so they can’t do anything--------CAN YOU BEAT THAT...I M HAVING BACK PAIN BECOZ OF THE MATTRESS and any blind person can tell you that mattress is sagging and bulging and has dents on both sides of the mattress...I mean that’s a limit...then they simply refuse to change or repair the mattress NO MATTER HOW BAD BACKACHE I HAVE!!!

My wife has stopped sleeping on that bed and sleeps on 2 inch mattress on floor bcoz of the pain...that’s sooo outrageous...I belong to India (A third world developing country) but sorry to say EVEN THAT DOESN'T HAPPEN THERE...THERE IS NO HONESTY IN SEARS PEOPLE THEY ARE SIMPLY LIARS ...NEVER PURSHASE ANYTHING FROM THEM...SO DISAPPOINTED.
Company Response 4/1/2011:
Dear 143619:

My name is Susan and I'm part of the Sears Cares Team. I found your post here and wanted to reach out to you and offer assistance. I am very sorry about the problems you were having with the sagging of your mattress. I can definitely understand the frustration you must be feeling over this situation. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please send us an email to our office at smsupport@searshc.com. In the email, please provide a contact phone number and we will call you directly. Also, in your email please provide the screen name (146319) for reference to your issue and we do look forward to talking to you soon.

Thank you,

Susan R.
Sears Cares Team
     
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tnchuck100 on 2011-03-04:
If there is one thing I cannot stand it's a bugling mattress.
momsey on 2011-03-04:
It does make it hard to sleep.
Anonymous on 2011-03-04:
I am sitting here typing on a $2300 Tempurpedic Cloud Supreme. Sleeping on it (and I do not sleep much) is like being ensconced in a full body plastic diaper in 100 degree heat. You cannot escape the diaper, the memory foam just sucks you back in. I also have a warranty. They won't take this crap back either. I think it is a mattress thing. Once you lay on it, they can't do anything with it and they won't take it back no matter what. There's always some excuse. I definitely feel your pain.
momsey on 2011-03-04:
Wow, that's awful, blue!
Anonymous on 2011-03-04:
It IS awful. I even bought the $100 pillows like a danged fool. :(
ok4now on 2011-03-04:
bluediamond98: I can understand your frustration. Having recently shopped for a new mattress I looked into the Tempurpedic Cloud Supreme. On the showroom floor they had one to try out. As soon as I laid down I hated it!! It felt very unnatural, like a big sponge you sink into then it molds around you preventing any natural movement. I can only imagine how hot it must feel on a summer night. Tested quite a few mattresses after that before I found THE best one.

The Serta Perfect Sleeper "Cool Breeze Pillow Top." OMG this is total comfort. On sale for $1900 (mattress only) and worth every penny. Firm enough but not like a rock. No sagging, my wife can lay next to me with no sinking movement. The pillow top feels sooo plush and comfortable. This mattress is thick requiring King Sheets with 18 inch corners to fit. Well worth it.
JBard on 2011-03-05:
The best mattress I ever slept on was in a Hotel in Victoria, BC I checked the maker, and I think it was specially made for the hotel business. Wish I could have purchased that mattress.
Venice09 on 2011-03-05:
Blue, doesn't Tempurpedic have some kind of in-home trial period? I don't sleep a lot either, and I could never sleep like that. I'm surprised they wouldn't take it back. This may be the best advice I ever get from M3C. That's an expensive mistake.

I have a memory foam pillow that I like, but in the summer when it's warm, it does become too soft. I can't imagine an entire mattress encasing my body. That sounds horrible.

Companies are reluctant to take back mattresses because they are either prohibited by law from reselling them, or they have to be properly sanitized, which is time consuming and costly. They probably end up just discarding these used mattresses, which I'm sure they try to avoid at all costs.
Anonymous on 2011-03-05:
They do have an in-home trial period Venice. Problem is, I was moving. I did not sleep on it until maybe the third week because I was still spending the night at the old house. When I called to inquire they convinced me that it takes some getting used to and to give it some time. As soon as the old house sells, it HAS to sell soon (Right?), I am going to put this thing in the guest room and get a Posturepedic Pillow Top like I had to begin with. The only reason I didn't bring that one was I wanted to downsize from a King to a Queen. I'll try out the one ok4now recommends too. No rash decisions. I am going to put some time into this decision.
Venice09 on 2011-03-05:
Blue, I wonder if that's their way around the trial period. It seems a little sneaky to me. If you put yourself on record that you were unhappy with the bed during the trial period, I think they should have taken it back after you took their advice to give it some extra time. I'm sorry you're stuck with it, but I learned a valuable lesson from this.

My daughter has a pillow top (not sure what brand) and she loves it. A pillow top does sound inviting.
ok4now on 2011-03-05:
Blue: When I was mattress shopping I found it almost impossible to compare them. It seems that each store has their own name or model number. I think that they do this intentionally so the consumer can't make an educated informed decision. So if you find one you like at one store another store will not have that exact name to compare it with.

A good rule of thumb is to look at the number of coils and how it is constructed. Also the mattress materials are important. On a pillow top you want to make sure that the material allows air flow so you're not sweating on it. The really good ones don't require you to flip it. Paramount is comfort. Lay down and checking for comfort start with the less expensive one and work your way until it feels just right. Stop there, you found it and don't need to pay more.
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Sears Sells Mattress With Bed Bugs In Them
Posted by on
NEW YORK -- I purchased a mattress from Sears on October 23, 2007 for a total of $858.00. Naturally they did not have the item in stock so I waited for it to be delivered. It is now August 2008, and little bugs have begun to crawl out of the mattress to bite my children.

I called Sears to ask for an exchange or a voucher! They denied me both while insinuating that I ran a dirty home! According the witch on the phone bed bugs are not a good enough reason for an exchange. She said Sears has no way of knowing if they are at fault or I am at fault. I explain to her that there are other beds in my home from different retailer and none of them have bed bugs in it.She repeat to me that Sears will not replace the mattress. I ask her what about my warranty, she ignores my question and repeats the policy of Sears.

I try to keep my cool and say since you aren't sure who is at blame why am I the one to take the loss? Will Sears give me a voucher or something to aid me in buying and new mattress. She quickly respond with a NO. My home is clean, my sheets are washed every weekend, none of my other beds give me a problem. These people at Sears are crooks.They have no idea how hard we have to work for the money they steal from us. I have a bed that's full of bugs and a warranty that's just there. Neither is of any used to me!!!
     
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Mrs. V on 2008-08-07:
I'm very sorry, but if you bought the mattress in October 23, 2007 and are just now seeing 'bed bugs' (9.5 months later), then Sears has nothing to do with it.

If the mattress had 'bed bugs' when it was bought, you would have known about it in the 1st week, not 9.5 months later.

Your house doesn't need to be 'dirty' to have 'bed bugs'. You could have stayed someplace that had them (hotel, cruise ship, sleep over) and brought them back home with you.

Contact a extermenater to have them get rid of the insects.

Good luck!
dan gordon on 2008-08-07:
your really unbelievable!!!!!you have a mattress for almost one yr but you believe the retailer is responsible for the bed bugs??get real. If you were the retailer what would be your response to the same question?
Ponie on 2008-08-07:
I was just as disgusted last time I bought a vacuum cleaner. When the bag got full, I wanted a 'vocher,' too. Dang it! They said NO. Maybe the bed bugs are very discerning and your other beds are too dirty for them to want to live there? :)
Mrs. Fantastic on 2008-08-07:
Have you not read all of the articles on the serious bed bug problem the state of NY especially is having? You picked them up somewhere. They don't lay dormant for this long and just NOW show up. You need to purchase a good mattress pad as well, and make sure you're using a bedframe elevating your bed off of the floor. All of these things help eliminate bugs.
gooch on 2008-10-11:
Exterminator just left my home after quoting me a price of $4300 to get rid of bed bugs. Yes $4300. He said many people get bed bugs delivered in new mattresses, because many of them pick up old mattresses and have them in the same truck. We only have the bed bugs in one room, but the exterminaor said the only way to get rid of them was to do the whole house, and that's after having to wash, bag or clean every item in the house.
old fart on 2008-10-11:
It is Highly unlikely that you got the mattress with the bugs as a bonus, however now that you have them. a $4300 price tag is a rip off... I have been in the pest control business 30 years before I retired and I guarantee that 4300 bucks is a rip off...
Bedbuds can be successfully treated by any "good" P/C company using materials labelled for the job, I.e., Delta dust,Drione dust in cracks and crevices of bedframes, furniture, window frames and door frames or other cracks and crevices where the insects hide during the day..
Liquid insecticides like Suspend SC or Tempo 2 can also be used..
These type of materials are legal to use by a licensed, certified professional and are safe when used as directed..

DO NOT let ANYONE "fan spray" your mattresses or furniture under any conditions...
That is illegal and probably harmful to you..

Make sure the company you pick is licensed and insured and
compare prices...!
You will be able to get the job done at a reasonable price..just don't panic!
old fart on 2008-10-11:
Hey Gooch.. I don't know where you live but a 4300 buck pest control job is probably the price for a tent fumigation of the house.. Don't fall for that Bull$hip!
old fart on 2008-10-11:
Come to think of it Gooch.. use the Instant message feature and contact me.. I can probably give you some help finding a good company depending on where you live...
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Screw Up By Mattress Salesperson
Posted by on
Rating: 1/51
TULSA, OKLAHOMA -- Went in to purchase a mattress and asked the associate upfront if there would be a problem with getting it delivered within the next 6 days. She said that would not be a problem so I chose one and went through the payment process and she said it would be delivered 4 days later. I receive an email the next day that my scheduled delivery is in 2 weeks.

I call the store to inquire and she blames it on me, takes no responsibility whatsoever. This is the last time I purchase from Sears.
     
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SearsCare on 2013-10-22:
Hi Juliebugc63,

Thank you for taking time out to post about what you’ve experienced with your new mattress delivery, considering the follow-through I can see how this would be confusing and irritating. We have a standing, and proven reputation of providing superior customer service and it appears we missed the mark with your delivery appointment. My name is Brian and I am a member of the Sears Cares Social Media Support team. Having read your post, I would like to reach out and offer our assistance to you. We would be happy to put you in contact with a dedicated case manager to explore what options are available to help resolve this situation. Please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name to reference your post (juliebugc63), to smadvisor@searshc.com. Again, we’re sorry for the challenges thus far and we look forward to speaking with you soon.

Thank you,
Brian L.
Social Media Moderator
Sears Social Media Support
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StarStarStarStarStar
Great Delivery Service!
Posted by on
Rating: 5/51
GREEN BAY, WISCONSIN -- Within the last three months I have had delivered from Sears, a dishwasher, Kitchen range, micro-hood and, today, a mattress and box spring. In each case the delivery was within the time frame stated. The delivery personnel were all courteous and efficient. The phone people who I called about the time for delivery were a little difficult to understand but repeated themselves when I asked without hesitation and in a polite way. All in all, the experiences have all been positive.
     
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KevinTX on 2012-06-04:
Nice to hear! Sears may be turning things around!
Cookie crumbles. on 2012-06-04:
Was it from a Sears Hometown Store? If it was, the store is independently owned. Stock their own merchandise and contract their own delivery service.
SearsCare on 2012-06-04:
Dear Csmith2,

Thank you for coming onto this site and letting us know that you’ve had a positive experience with Sears. We don't hear enough from customer's that are happy and satisfied with our service. My name is Stephanie L. with Sears Social Media Support team. Thank you again for the kind post.

Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
Mike T on 2012-08-11:
Just hope your applicances do not need repair. I'm going through a 4 month ordeal with a mower, but my case may be extreme. Yeah, Sears has had my mower since May, and it's August.
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Missed Mattress Delivery 2 Times
Posted by on
Ordered mattress and foundation over the phone, 2 weeks ago. On the day of delivery (30th May) I get a call at around 7am from Sears warehouse, saying that only 1 foundation piece was ordered. I told them that was not I ordered - I guess the CS does not know what they are ordering for their customers!! - so I had to order another matching foundation piece and the delivery date was pushed back to today(7th June 5pm). Since I'm moving to a new apartment next week I needed the mattress today. But when I called the Sears delivery dept. today morning, they told me that there has been "MANUFACTURER'S DELAY" on the foundation and they were out of stock. That was total BS. she told me that I will be getting just the mattress. OK, fine. so I waited, and called again after sometime to make sure. This time the customer service told me that they are now going to deliver the mattress and one foundation piece and rest will be available on Thursday (11th). OK so I finished other stuff for the day and waited to hear from them at 5:30pm. I received No call from them till 6:30pm so I called them. This time the CS told me that they are not delivering anything today and everything will be delivered on Thursday.

I was totally frustrated and asked her guarantee that they deliver on Thursday - but the CS showed attitude and continued to say '...thank you for using Sears blah blah..' I interrupted her and told her that that was not the expected answer - she said "OK bye" and hung up.

I have decided and so should you, once and for all, that I WILL NOT BUY ANYTHING FROM SEARS, EVER!
     
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SearsCare on 2009-06-17:
Dear Yankee123,

It is disappointing to read about the trouble you have been experiencing with Sears delivery. My name is David and I work for the Sears Cares Team. I would like to speak to your regarding this issue. You can contact me at searscares@searshc.com so we can further discuss your concerns. Please include your screen name (Yankee123) so I can reference your issue.

Thank you,

David V.
Senior Case Manager
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Delivery
Posted by on
OTTAWA, ONTARIO -- My delivery of a King mattress will be scheduled for Sat 31 Jan 09. To ensure that my floors and carpet are not damaged or soiled, I called Sears Delivery, Canada to question if some material will be used to protect the floor. I am very disappointed as the answer was they cannot take off their shoes (that's fine) and indicated that it is the responsibility of the home owner to protect their own floor (that's not fine). The gentleman that I was speaking with explained that having material on the floor may cause injury to the delivery personnel. I questioned the liability of injury with the home owner providing the protective material. This was not answered. I asked for the gentleman's name (did not get his name) and I was transferred to customer service and the same answer was given to me. I was told I am responsible to report, to the delivery personnel on the spot, if I notice damages/dirt on my floor and carpet.
My disappointment is why can't the delivery personnel wear some kind of felt shoes over their boots or find some method to avoid potential damage to the floor? We paid for the delivery of our mattress, where is the quality of the delivery service?
     
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Anonymous on 2009-01-29:
They don't have to wear "felt" on their shoes! They can deliver it to your door and you can do the rest! If your floors are so delicate, perhaps you can take it the rest of the way.
hello dolly on 2009-01-29:
Sears does have their drivers carry booties in their trucks in the event that a customer has concerns about dirt or stains on their floors. The drivers are individually held accountable for any damage they cause so if you do not notate such at the time of delivery you will not be compensated. So check your home before you sign or the paper you sign will state you agree no damage done.
BokiBean on 2009-01-30:
dolly, great answer. Seems like Sears Delivery, CA needs to get clued in too.

Disposable shoe covers (like they use in hospitals) may also be at a local medical supply store if MKya wanted to make sure some were on hand.
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On-line ordering
Posted by on
I ordered on-line. Cancelled the order. after almost 3 weeks I have not received my money back. After talking to reps I am told they are behind and will take another ????
     
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Fufu487 on 2010-01-27:
take another...what??
SearsCare on 2010-01-29:
Dear Bed,

We are sorry to hear about the problems that you are currently experiencing with receiving your credit. My name is David and I work for the Sears Cares Executive Team and we want you to know that we are here for assistance. At your convenience please contact my office via email at searscares@searshc.com so we can assist with resolving this issue. Please provide us a contact number and the phone number the order was placed under and we will call you at your convenience. In addition, include your screen name (Bed) in the email so we can reference to your case.

Thank you,

David V.
Senior Case Manager
Sears Cares
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