Sears Ranges Consumer Reviews - Page 3

OWENSBORO, KENTUCKY -- I purchased a range from Sears 15 months ago and it stopped working. It will cost $436.00 to fix and they are not willing to do anything about it. They basically told me "Too bad it is out of warranty." Sadly, I have spent 3 weeks trying to get someone to assist me but to no avail. Gabriel is the worst to work with. He told me he would help but then said he couldn't do anything about it. I learned my lesson and refuse to shop Sears again and will be sure that I tell everyone I know my experience. Please respond if you know of other sites where I can post about my negative experience.

STONE MOUNTAIN, GEORGIA -- I need a simple part for my KitchenAid Range Hood. It's a piece of plastic that inserts into a cut out of the hood cover to allow the light from the bulb to shine through. I went online, entered my Model #, looked at the various schematics and could not see my part or anything else that fit the description of what I needed. So, next step, request assistance, right? No, not at Sears. I tried but failed to get assistance from the online chat service reps 4 times! - with ** and one other - I think it was **... The chats kept cutting off - 'technical difficulty'.

Until then, the service agents could only do what I did... look at the schematics. I could bumble around the website, I don't need help doing that! They suggested various parts, none of which remotely resemble my part (no, it protects the light bulb, no, it is not the bulb or what you screw the bulb in to..it doesn't touch the bulb). I was unable to get the assistance I needed after 2 hours of trying. I suspect my part is so general that it is identified elsewhere but I needed them to direct me to the right place.

Instead, they suggested a $27 part with no description whatsoever or something pointing to a rectangle that was drawn with a dotted line. Convinced that Sears could not help, I just got mailing tape and taped the broken cap/cover in place. Problem solved. 2 hours on a beautiful Sunday wasted on Sears. Never again. But what if tape couldn't fix it, what then?

FAIRLESS HILL AND CORPORATE, PENNSYLVANIA -- On Sunday, December 1, 2013, I bought a gas stove from my local Sears on Oxford Valley Rd., Fairless Hills, PA. The salesman (**) sold us the stove with conversion and installation services which he said the delivery guys would perform when they arrived. The delivery guys said that a technician installs the stoves and we needed to call the 800 number.

Since that day, I have been on the phone with **, his manager, 1-800-497-4402, and the Installation Solutions team. Each day I was told a different story, was told of another 24 hour delay, promised a different installation date and finally... today... was given an installation date of tomorrow. I spoke with the installer to arrange a time and he informed me that he was not qualified to convert and install a propane stove.

So, it's Friday and I not only have no stove, I have a brand new, unusable one sitting in my kitchen. I called Installation Solutions and was told (again) that this would be escalated to an emergency and an installer would call me. The salesman promised to pay for the installation if I found a local installer to do it.

I finally did find a local installer but ** is now refusing to pay saying that he already paid Sears to install it. However, Sears can't install it and his payment will be refunded to him. ** store manager, **, is not helpful, not apologetic and is frankly snide. Don't waste your time writing to the person who pleas with you to write before you post a complaint ('smadvisor@searshc.com'). They don't even answer you!

LANGHORNE, PENNSYLVANIA -- I purchased a Kenmore range. Upon baking in it for the first time I smelled gas. Had to have our local gas company and they tagged it as dangerous and turned off my gas on the item. They delivered another one same model and the same thing happened. They came again and once again tagged it and turned off my gas. "These are defective" they told me and should be pulled off of the floor at Sears and never sold again.

I went to Sears and picked out a completely different manufacturer and was told it could not be delivered until Nov. 18th. I told them to credit my charge and wanted nothing to do with Sears. I am now in the process of waiting for them to come and get it out of my house. I am having trouble with this also. I have another range coming from another company on Fri. Nov 15th. I will never buy another thing from Sears.

LONG BEACH, CALIFORNIA -- Sears sold my blind 93-year old grandmother a high-end gas range, telling her that manual control ovens are no longer manufactured and that she must buy a digital range. She is unable to see or operate the digital display, and began calling customer service for help within days of purchase. Customer service NEVER returned any of her calls until after the 90 day exchange period had expired. Finally the Sears representative (who would not give her name but stated she was a supervisor) told my grandmother it was too bad and she wouldn't help her.

My grandmother now has the unused Sears range sitting in her garage and is using another range with manual controls which she purchased from another retailer for far less money. Sears took advantage and should be ashamed of themselves.

I will never purchase another Sears/Kenmore product again. I used the self-cleaning feature on my stove for the first time and it scorched/discolored/yellowed the front door panel. What is even worse than that is that you cannot get a human being to speak to other than the ones that parrot back what you are saying and apologize but don't give you a shred of advice on how to fix the problem.

Sears/Kenmore should be ashamed of themselves for not putting a disclaimer in the booklet that comes with the product that the self-cleaning feature may ruin the outside of the stove. Poor, poor service. Do not buy Sears/Kenmore products.

HACKENSACK, NEW JERSEY -- Be very careful when you purchase an appliance and they tell you that you qualify for a deferred interest payment. I was told I did not have to pay anything for up to 6 months. No minimum payment of any kind, or so said the salesman. The receipt was not 100% clear the way it was worded and the salesman assured me that I did not have to pay anything for 6 months. This did not surprise me since other big retail stores were doing the same thing. Well, guess again.

I received a call that my account was past due and was being charged a $39.00 late fee. Well, I told them I would pay in full and a customer representative said they would wipe off the $39.00. Customer representative said this is not the first time this has happened. Also, when I was asked to do a survey online, it said that I qualified for a rebate. I have had more excuses as to why I do not qualify for this rebate. Each reply to my emails had a different reason.

Sears you are losing it. What happened to customer satisfaction and guarantees. In this day with all that is going on, people will go where they get better service and better offers. Let's think twice before we make a decision where to shop.

BANGOR, MAINE -- RE: glass top elec. range #790 - purchased from Sears, Bangor, ME. Arrived in pieces, glass all broken, family members cut on glass trying to open box. Replaced, but top panel finish "paint" kept bubbling up and rubbing off to show underside metal. Replaced once, told by service person that "this was a problem" but now fixed. No way, large portion of top panel has no paint left. Every time I use the oven the vents emit moisture and more paint comes off the top panel. Very expensive range and now looks old and ratty.

Wouldn't take another one of these as a gift. Also, glass top does not clean easily - it is a bear, and needs constant heavy duty cleaning, even water stains this horrid top. I HATE this product and will never go back to Sears for another product! Walmart is likely better!!

SACRAMENTO, CALIFORNIA -- We purchased a gas stove from Sears. All they did was deliver it to our home and leave it in the middle of our kitchen. NO HOOK UP. Fine. We are on propane so we knew it would be necessary to have our new stove converted over by our propane company before it could be hooked up and installed for use.

Sears has fraudulently charged us for supposedly installing our stove six days after they delivered it to our home. Have called the store numerous times, their billing department, the phone number listed next to the fraudulent charge on our credit card bill, letters and made more phone calls. They refuse to remove the charge and will not admit they have made fraudulent charge to our card. They have been rude and stubborn.

The paper work that we received today in the mail shows a bill with an out of service phone number and two different dates on it. There are no signatures anywhere on it nor is there a company name shown anywhere. This has been an unbelievably bad experience all the way around. We are still trying to straighten this mess out.

WE WILL NEVER SHOP AT SEARS AGAIN! Our neighbors next door have also had recent dealings with Sears that left them unhappy and now tell me that they also refuse to shop there ever again. What is up with Sears???? Shame on them and their current business practices. Treating your customers badly does not help to build a loyal clientele, nor does it do anything for their reputation. Guess they don't care.

We bought a new set of kitchen appliances from Sears on June 7, 2009. The oven worked for 2 weeks and then went dead. Three visits by Sears repairmen have served no useful purpose; each one ordered a part that does not solve the problem. Each time they forgot us, and it was necessary to waste hours on the phone being transfer from a useless “customer representative” to another to get another repairman to show up and repeat the going through the motions pantomime. We have been without an oven for almost half a year now.

Sears servicemen also damaged our kitchen counter during the installation, and promised someone would come to repair it. Five months and many, many calls later, no one has come. We have written to the CEO to let him know what kind of company he is running, to no avail. Customers are Sears' laughingstocks. The CEO and his henchmen must be having a blast someone still buys from them.