Sears Ranges Consumer Reviews - Page 4

Sears just announced a 40% off Kenmore slide-in range sale, 10/25/09. I decided to order the best and I wanted to have it installed. I clicked the box for professional installation and was pleasantly surprised that installation was free. It was too good to believe. I was however charged online for NY sales tax. I checked with my local Sears store and was told that installation cost $209.99 but they didn't charge sales tax because in NY it is considered a non taxable capital improvement. The difference in price between online and in-store was about $17.

I made numerous calls and was told that the internet message of free installation was inaccurate. I decided to purchase through the store. I emailed customer service to obtain in writing their policies of free installation and NY sales tax and am waiting for a reply. The salesperson at the store was great but I didn't enjoy the internet attempted purchase and several calls I made to determine whether I would receive free installation and why they charged sales tax on a non-taxable installation.

So, I remodeled my kitchen and updated my appliances, d/washer, gas range and microwave. I purchased these from Sears because they had a solid reputation. Salesman was great, until delivery scheduling came. Mind you, this is my second time updating a kitchen and I had bought appliances from them before and was very pleased.

Anyway, the nightmare of delivery began with calling the 1 800 732 7747 number to arrange for a delivery date. They are somewhat inflexible but gave me a 4 hour window of delivery. Anyway, my delivery was staggered, the items came in on different days. The range, was damaged on day of delivery, rescheduled for next day, then it was not shipped. We were not notified and waited a whole day, cancelled kids' activities waiting for the range. No call, no show. The truck guys actually called and asked if I was aware all they were delivering was a gas range tube, not the stove.

I called Sears, asked to speak with a supervisor. After 15 minutes on hold, he never came to the phone, so I hang up. I had to go back to the store I had purchased the items from, demand some action, and there, they rescheduled delivery of my gas range for the next day 1 pm to 2 pm. As I write this, 2:45 pm I still have not received my range. My hope is it will be here by the end of the day. It will be 1 week without a stove, buying 3 meals a day, 7 days for a family of four with one toddler. Can you imagine! And these items are paid for!! I agree, don't buy from Sears... Lowe's or Home Depot... The customer service just sucks.

RALEIGH NC CRABTREE MALL -- Smooth Kenmore range ($845) top glass shattered twice for no apparent reason in 1 & 1/2 years. First time they ordered the wrong part four times and charged $220 when it came in. The second time it is $442. The answer from customer relations is "if you did not buy a extended warranty we can't replace anything." Why would you buy a 70 dollar warranty for the first two years, wouldn't you expect something to last that long at least?

The Customer relations people had me shift 13 times, 15 different voices, 4 hours and 6 minutes of time over three days then I ended up with the person in the Lemon Department and said they did not consider it a lemon, and that I was stuck with it.

The Sears repairman came into my house unannounced and uninvited, made a mess and was mean, grouchy, short, uninformative. I am 51 and this was the worst transaction of my life dealing with Sears. The epitome of a corrupt culture. I would not spend a penny in a Sears. I don't recommend you even by a hand towel because will support the most corrupt set up scam in the retail industry.

07747, NEW JERSEY -- I purchased a new Sears dishwasher and got a lemon. I complained about 6-8 times, every time they sent someone over but not until I purchased a contract. It was a lemon, they refused to acknowledge it. And I had to pay additional for parts on a new washer which I had to fight tooth and nail to get back. I bought a microwave and the front glass slips down and looks like a window is cracked open to get air. It's only 2 years old.

The last item I bought was a gas stove for about $499.00. The igniter switch cost 100.00 And labor cost 175.00. I was told that a service call of 75.00 Would be added on top of that. So to repair the ignition switch almost cost me the cost of a new stove after 2-1/2 years. I will never buy another product from Sears. They used to be reliable years ago, now it seems like that are just selling defective products, overcharging you for service and screwing you.

FOLSOM, CALIFORNIA -- My brand-new, expensive range made a terrible racket the first time I turned on the convection feature, so I called Sears to fix it. They said someone would be out between 8-12. When 12 passed and no one had showed, I called them, and was told by a very smug, dismissive rep that the 4-hour window is only an estimate, but that he would call us within 2-3 hours to let us know when he'd be arriving. 3 1/2 hours later, he called to say he'd be there in 30 minutes. We're still waiting. I join the ranks of those who will never buy from Sears again. No surprise at all that they are having so much trouble.

ROCHESTER AREA, NEW YORK -- We have this stove and the surfaces on the top and outside of the appliance become so hot as to cause burns! This is definitely not a product for a home with children. Of course a stove will become warm when you use the burners or oven, but one should be able to touch or brush up against the edge without getting injured.

We have complained to Sears for months; they came out to test the temperature and found that the cooktop was 160 degrees with the burners on, and 138 degrees with the burners off for five minutes. This is ridiculous and unsafe and Sears has done nothing to remedy the situation or satisfy us in any way. Do not buy this product or any Kenmore product. This company does not care about unsatisfied customers.

When shopping for a new stove last year I went with customer reviews, Consumer Reports, and which was top rated at the time. I purchased the sleek stainless steel Kenmore 30" electric range from Sears. Model 7909641340... It has functioned great so far, however, the construction of the door is less than desirable. The glass is double plated, one piece on the inside of the door, the other on the outside with a space between. The space is vented through slits along the top of the door so that the glass "does not shatter."

Understandable, yet while you cook or clean you have to be extremely careful to never allow anything to drip through door slots because you can never get to it to clean. Let's be honest, we purchase these stainless steel appliances for their look as much their function, when you have grease, grime, and dirt you can't clean from the door that is always visible, the aesthetics go right out the window. If you wish to dismantle the door you can have Sears repair service do this for anywhere between $70-100 and then additional for labor... talking 200.00 bucks. So, before running out and buying, consider the inconvenient construction of this unit.

ANN ARBOR, MICHIGAN -- I purchased a stove from Sears Ann Arbor, MI store on 11-1-06. I asked all the right questions. I was switching from a gas stove to electric. I was told that Sears would cap the gas line and install the stove. I told the salesperson that I was having plumber out on 11-2-06. I was again told Sears would install the stove.

We did not get a call when the delivery would come. I was only told 11-3-06. The men came to deliver the stove while I was at work. My husband was home. They said they would not cap the gas line and I needed to call a plumber. In the mean time they would not leave the stove but took it back with them!!! They were very rude.

I went to the Briarwood store to get my refund and was told it will take 14 business days for the refund and they would not even give me confirmation on paper that it would be applied to my MasterCard. I spoke to the store manager along with several calls to the delivery service area. No one would help me. I even called and logged a complaint with Sears who said I can call back in 14 business days if I don't get my money then they would look into it. They only log complaints.

I will never step foot in a Sears store again. They took my $800.00 in seconds but will not return your money in the same fashion. Now I have no stove to use and have to wait 3 weeks for my money back so I can purchase one somewhere else. Never Again!!

I purchased my band saw from Sears in Nov. '05. It came without a rip fence which is important to the use of the machine. I informed the store and they gave me the Sears 1-800 number. I called and was routed to several different call centers or departments. I was sent a replacement fence which was for the wrong machine. After a lot of persistence I was able to order each part separately.

Over the next 3 months the packages came. I can't believe a company can stay in business by sending 15 different UPS packages @ $4.00 each, with one bolt and washer in each. It took about 5 months but I have now assembled all the parts and my saw is complete. Sears seemed to be backwards at times, but I will say they were always polite and validated my need. STICK WITH IT... is the RULE!

PUYALLUP, WASHINGTON -- We received our range defective and should have insisted on replacement. After 60 days you have to pay a 15% restocking fee which would be over $400. We worked with Sears & A&E to try to have it replaced. After sitting on hold with Sears for over 2 hours on two separate occasions I finally called A&E and they took care of me and waived all fees. They showed customer service when Sears did not.