Sears Tires - Page 2

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1.7 out of 5, based on 6 ratings and
24 reviews & complaints.
Dear Valued Customers: My name is Brian and I work for the Sears Cares Executive Escalations team. We want you know we are here for assistance. If you have any questions, concerns, or current problems you are experiencing with Sears please contact my office. We can be reached via email at smadvisor@searshc.com. In your email please include your name, phone number and an outline of your current issue and we will contact you directly. We appreciate your business and we look forward to hearing from you soon.

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Internet Price for 4 Tire Must Be Just to Get You in Because They Tried to Charge Me $300 More Than on the Sears Website.
Posted by on
Rating: 1/51
HAMMOND, LOUISIANA -- Internet price for 4 tire must be just to get you in because they tried to charge me $300 more than on the Sears website. The sales person told me sometimes the Internet price can be a little different, that's a big difference. I felt like the sales person was trying to rip me off.

I went to Sam's and bought the same tires for a little less than the Sears site quoted me, over $300 less than the sales person told me at the Sears in Hammond Louisiana.
     
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tnchuck100 on 2012-07-05:
It's good to hear a story where Sears has failed to screw over somebody. Good going!
CowboyFan on 2012-07-05:
I went to the Sears web site and picked a tire at random for $104.00, which would make one think that 4 tires would be around $420.00. By the time I added on environmental fees, roadside hazard, 90 day balancing, sales tax, and shipping, the total was around $650.00. I could see where one who looked on the Sears site and saw these tires, would feel that $720 would be too much, but then having them actually installed, new valve stems, etc., could certainly raise the price that much.

That's why I always buy tires at Sam's club because they only charge about $9.00 per tire for the mounting, balancing and roadside hazard. I hate the way all tire companies start with a base price on the tires, and add about 60% or more for the other stuff.
trmn8r on 2012-07-05:
My momma told me, you better shop around - uh huh, you better shop around.
KevinTX on 2012-07-05:
Trmn8r is in a mood :) . I know I work for a car dealership (the one that didn't need $ from the feds to get bailed out), a lot of times they will BEAT any tire deal.. even those from SAMs :) hint hint.
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Do not use Sears Automotive Center!
Posted by on
GAUTIER, MISSISSIPPI -- Do not go to Sears Auto Center. Midas and plenty of other Auto Centers are in Gautier for use. Sears Auto Center leaves customers unattended, misinformed, and has a shaky call back protocol for letting you know your ticket is completed. Today I was left in the waiting room after I asked an associate about my ticket. My ticket is extremely simple.. a "loose tire" (Aka, not on the vehicle) has a leak from a nail/screw. All that had to be done was remove the nail/screw and plug the tire. It has now been four hours since dropping the tire off and it was STILL not completed. The associate, after being queried about my ticket, walked into the garage.. talked with some friends.. smoked a cigarette.. and disappeared. Leaving me in the waiting area for a measure of thirty minutes. I became impatient.. easily walked to my tire.. saw the nail.. noticed nothing had been done and left. I will NEVER go back. I hope I reach to enough people to avoid your time/money trap. I hope your business fails.
     
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MRM on 2010-09-07:
How rude and inconsiderate of them!
Venice09 on 2010-09-07:
Was the associate on a break? Were there people ahead of you? Did they tell you how long the wait time was when you dropped off the tire?

Just because you think it was a quick fix doesn't mean it will be done immediately. Sometimes you have to wait your turn.
BleeR on 2010-09-07:
Venice, tickets that were placed AFTER me were completed before mine.
I'm pretty sure my ticket should have been completed BEFORE people after me considering it shouldn't have taken as long as a FOUR TIRE change on a vehicle. I'm a patient person.. but not when someone is wasting my time. Thank you.
Nohandle on 2010-09-07:
You know BleerR, I'm one of those if I pay full price-none of those specials of the day-expect some customer service somewhere along the line. I take my vehicle to a locally owned tire business and they don't put their customers through this sort of thing. A customer is told upfront if there will be a wait and it's his decision to wait or come back at a better time. Thanks for your warning.
Venice09 on 2010-09-07:
That's why I asked if the OP was told how long it would take.

I don't how Sears runs its automotive department, but there could be reasons why tire repair takes longer than change/replacement. You shouldn't have to wait too much longer than the estimated time given to do the job. However, if you're told upfront how long it will take and you agree to wait that amount of time, the order of the tickets doesn't matter.

This is why we use a local tire business, too.
JBard on 2010-09-07:
Personally, I always use Les Schwab for tires.
Anonymous on 2010-09-07:
I like Les Schwab too. Unfortunately, those living in areas other than the west, don't have the opportunity to see how great they are. They have helped me out plenty of times. Sears could use a bit of training from them when it comes to customer service.
SearsCare on 2010-09-08:
Dear BleeR,

I'm Scott with Sears Cares Escalations. I came across your post here and was concerned with what I read. I'm so sorry your experience with Sears Auto was such an unpleasant one. I know how valuable time is, and after enduring this, I understand how frustrated you must be. We'd like to try to help. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and we will call you at your convenience. In addition, include your screen name (BleeR) in the email so we can reference to your case.

Thank you,

Scott J.
Senior Case Manager
Sears Cares
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No Service at Sears Tire & Auto Center
Posted by on
LANCASTER, PENNSYLVANIA -- About 6 months ago or so I was battery comparison shopping. I stopped in one morning at the Sears Auto Center at Park City Center in Lancaster, PA. I was the only customer in the store. I looked at the battery display and had a question. There was a Sears employee at the service desk looking over some paperwork. I stood there in front of him for a full five minutes. He saw me and completely ignored me. I guess his paperwork was more important than a potential customer. Needless to say, I left the store. After that experience I sent a complaint letter to the Manager of this Sears Auto Center. No reply. I then went to Sears website and complained there. I received a robo-reply but never received any response from Sears. Sears has lost a customer. I will never go there again. Their customer service stinks!
     
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SearsCare on 2010-06-24:
Dear Maximillion,

My sincerest apologies for the lack of service you received while you visited your local Sears auto center. This is not the type of service we want provided to any of our customers. We would like the opportunity to speak with you further in regards to this matter. If you could, please contact our office via email at searscares@searshc.com and provide your contact information. Once we receive this information we will contact you directly to speak with you. Also, please provide your screen name (Maximillion) so we are able to reference your email to this posting. We look forward to hearing from you soon.

Thank you,

Amanda H.
Senior Case Manager
Sears Cares
jktshff1 on 2010-06-24:
SearsCare, seems as if you are a day late and a dollar short. Never should have got to this point.
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Entire Day Wasted
Posted by on
It is borderline offensive to not provide a more accurate time for a home appointment and beyond offensive that a customer who spent nearly $1800 for a riding mower in need of repair is not even provided with the most basic information of which number they are on the repair person's route. Taking advantage of a customer repair need is something that even the cable companies have stopped doing. Clearly Sears is not interested in making any service or policy adjustments whatsoever to remain competitive in today’s shrinking consumer marketplace AND has absolutely no regard for the time that is wasted waiting around for them to grace you with their presence. It is unlikely that I will ever again purchase a high dollar item from a company that is unconcerned with the level of customer inconvenience that is created by its service offerings. Perhaps the worst part is that no one I spoke to seems to gives a damn. They see nothing wrong with their wasting your entire day. I wonder how they would react to this being done to them??

It is now almost 3PM and my repair tech, which was scheduled from between 8AM and Noon, has still not arrived. How can this company stay in business???????
     
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Not True
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TRAVERSE CITY, MICHIGAN -- I ordered tires by phone while checking the information on line. Sears guaranteed delivery within 4 to 7 days. It took almost 2 months to get the tires. I called and I called. It seams to me that the guarantee meant nothing to Sears. Excuses after excuse, I heard them all. I was promised but they didn't Care. So what was their attitude. We will make it up to you. Bull!
Sears, because I believe you Lied to me. You lost my business, Forever. You lost my families business and that of my close friends. I do not even want to see your store in my neighborhood and will be glad when it closes. We have two good stores within 2 blocks.
Good Reddens, Vanna
     
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SearsCare on 2010-02-19:
To Vanna 18,
My name is Brian and I’m part of the Sears Cares Escalations team. I am very sorry to hear that it took so long to get your tires. It could only have been because the vendor/manufacturer of the tires did not have stock to provide to us so that we could fill your order. I would hope that we did offer a different model of tire that may have had stock availability. I am concerned about the communication you had with our customer service teams. They should have been doing all they could to get this issue resolved for you. We would certainly like the opportunity to talk with you about this situation to see if we can in fact make it right for you. At your convenience, please contact my office via email at searscares@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the tires were directly. Also, in your email, please provide the screen name (Vanna 18) used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
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Very Upset
Posted by on
SPARTANBURG, SOUTH CAROLINA -- My husband & I have always purchased tires for both vehicles, but NOT ANYMORE. We recently ordered tires online and the price that was quoted by the Rep. was asked more than once if she was sure that was the correct price she double checked & said yes, our card was charged order was shipped to our local store. The Manager called and said they could not give us the tires for that price. This is false advertisement, if you go to a store & something is priced wrong they honor that price. It was not our fault the Rep gave the wrong price. I feel that they should have honored our receipt & made the Rep pay the difference.
I WILL NEVER PURCHASE A SINGLE ITEM FROM SEARS OR SEARS AUTOMOTIVE.
     
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Anonymous on 2009-07-22:
If your card was charged X amount, and the tires were just shipped to a location (to be installed, I assume), then what business is it of the manager? He/she has nothing to do with the purchase - you've already purchased them.

Is he balking at the price of installation? If so, I agree with you. The mother store that quoted you the price can work out the difference with the manager.

Don't forget to call your card company to contest the charge if this is not resolved ASAP.
Anonymous on 2009-07-22:
The warehouse probably told the manager of the store that they will not ship them at that price.
dan gordon on 2009-07-22:
if a price is wrong the store has no obligation to sell the item at the wrong price. Its a two way contract. You agree to buy and they agree to sell. Both parties must agree. In a case of a mistake like this the store normally would sell but obviously they made a huge price error. Since you don't give any info its hard to read between the lines.
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Sears Auto
Posted by on
WILMINGTON, DELAWARE -- I needed new tires, went to the Sears Auto at the Concord Mall. A few other customers were a head of me but I was acknowledged, told be with you in a moment. When asked what I needed, showed what was available, politely declined the add on nonsense, and given a completion time. I was told my truck was ready at the completed time and paid. The Sears representative was Juan and he and his crew did a great job. A good Sears experience!
     
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Alain on 2010-11-12:
I bought my last two sets of tires at Sears and also found their service to be satisfactory.
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Auto Center wasted my time and money
Posted by on
RICHMOND, CALIFORNIA -- I researched customer reviews on Sears site and called in to order 4 new tires to be installed on my car. They took my order alright, but when I came at the agreed time they had only 3 tires in spite their promise to hold it for me. Needless to say I was pretty upset so they offered different, more expensive tires. Isn't it called bate and switch? Anyway I do not buy anything without researching customer reviews first. From now on Sears does not exist as far as I am concerned.
     
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Anonymous on 2010-02-07:
No, that's when you tell them to put your old tires back on and you will take your business elsewhere. That or tell them to put the other tires on, and you will pay the price of the tires you agreed on.
Anonymous on 2010-02-07:
What Tennboy said!
SearsCare on 2010-02-08:
Dear Piplzchoice,

We are sorry to hear about the problems that you have experienced when attempting to order new tires from Sears. We understand the inconvenience you experienced when arriving for your tires to be installed only to find that we only had 3 in stock. My name is David and I work for the Sears Cares Escalations Team and we want you to know we are here for assistance. At your convenience please contact my office via email at searscares@searshc.com so that we can further discuss your concerns. Please provide us a contact number and we will call you at your convenience. In addition, include your screen name (Piplzchoice) in the email so we can reference to your case.

Thank you,

David V.
Senior Case Manager
Sears Cares
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Good service
Posted by on
SAN BRUNO, CALIFORNIA -- It is hard to find good service these days. needed new tires for my old miata, the sales representative was very helpful, listened to what we needed and had our car ready as promised. good job!
     
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Bad product and service
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CAPITOLA, CALIFORNIA -- I always applaud good service, so this is the other side of the coin. After purchasing 4 tires and an extended service contract, and after three very time consuming follow-up visits to (unsuccessfully) determine the source of subsequent front end shaking, my local (and reliable) tire store found (in five minutes) that I'd been sold 2 tires out of round - 2 defective tires = which, in addition, had been incorrectly balanced. The tires were replaced by Sears without charge and reimbursing me for the charge of the local tire dealer...but the waste of time and lack of basic knowledge by the mechanics was astonishing.

On a return visit to have my tires rotated (free, because of the extended service contract), I requested a brake check, which was written on the work order. No brake check was done.

Do yourself a favor. Buy your tires and service from a local and reliable dealer. Sears has national advertising and hype, but they don't deliver. And you'll waste much more in time and money shopping with them.
     
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Anonymous on 2007-08-31:
It is the same when you taking your car to Wal-Mart for auto service.

You never get what you pay for….
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