Sears Tires Consumer Reviews - Page 2

LANCASTER, PENNSYLVANIA -- About 6 months ago or so I was battery comparison shopping. I stopped in one morning at the Sears Auto Center at Park City Center in Lancaster, PA. I was the only customer in the store. I looked at the battery display and had a question. There was a Sears employee at the service desk looking over some paperwork. I stood there in front of him for a full five minutes. He saw me and completely ignored me. I guess his paperwork was more important than a potential customer.

Needless to say, I left the store. After that experience I sent a complaint letter to the Manager of this Sears Auto Center. No reply. I then went to Sears website and complained there. I received a robo-reply but never received any response from Sears. Sears has lost a customer. I will never go there again. Their customer service stinks!

It is borderline offensive to not provide a more accurate time for a home appointment and beyond offensive that a customer who spent nearly $1800 for a riding mower in need of repair is not even provided with the most basic information of which number they are on the repair person's route. Taking advantage of a customer repair need is something that even the cable companies have stopped doing. Clearly Sears is not interested in making any service or policy adjustments whatsoever to remain competitive in today's shrinking consumer marketplace AND has absolutely no regard for the time that is wasted waiting around for them to grace you with their presence.

It is unlikely that I will ever again purchase a high dollar item from a company that is unconcerned with the level of customer inconvenience that is created by its service offerings. Perhaps the worst part is that no one I spoke to seems to gives a damn. They see nothing wrong with their wasting your entire day. I wonder how they would react to this being done to them. It is now almost 3 PM and my repair tech, which was scheduled from between 8 AM and Noon, has still not arrived. How can this company stay in business???

TRAVERSE CITY, MICHIGAN -- I ordered tires by phone while checking the information on line. Sears guaranteed delivery within 4 to 7 days. It took almost 2 months to get the tires. I called and I called. It seems to me that the guarantee meant nothing to Sears. Excuses after excuse, I heard them all. I was promised but they didn't Care. So what was their attitude? “We will make it up to you.” Bull! Sears, because I believe you Lied to me. You lost my business, Forever. You lost my family's business and that of my close friends. I do not even want to see your store in my neighborhood and will be glad when it closes. We have two good stores within 2 blocks. Good Riddance.

SPARTANBURG, SOUTH CAROLINA -- My husband & I have always purchased tires for both vehicles, but NOT ANYMORE. We recently ordered tires online and the price that was quoted by the Rep. Was asked more than once if she was sure that was the correct price she double checked & said yes, our card was charged order was shipped to our local store. The Manager called and said they could not give us the tires for that price.

This is false advertisement, if you go to a store & something is priced wrong they honor that price. It was not our fault the Rep gave the wrong price. I feel that they should have honored our receipt & made the Rep pay the difference. I WILL NEVER PURCHASE A SINGLE ITEM FROM SEARS OR SEARS AUTOMOTIVE.

CAPITOLA, CALIFORNIA -- I always applaud good service, so this is the other side of the coin. After purchasing 4 tires and an extended service contract, and after three very time consuming follow-up visits to (unsuccessfully) determine the source of subsequent front end shaking, my local (and reliable) tire store found (in five minutes) that I'd been sold 2 tires out of round - 2 defective tires = which, in addition, had been incorrectly balanced. The tires were replaced by Sears without charge and reimbursing me for the charge of the local tire dealer... but the waste of time and lack of basic knowledge by the mechanics was astonishing.

On a return visit to have my tires rotated (free, because of the extended service contract), I requested a brake check, which was written on the work order. No brake check was done. Do yourself a favor. Buy your tires and service from a local and reliable dealer. Sears has national advertising and hype, but they don't deliver. And you'll waste much more in time and money shopping with them.

NEW BRUNSWICK, NEW JERSEY -- Sears Auto Care thinks that customers are fools!! I had burst one of my tires - the car was a 2006 model - 1.5 yrs. old. The other tires looked quite new. I had called to make an appointment (when they took all info like address, phone no., etc.) Upon reaching there, it just happened that I peeked onto the monitor when he was retrieving my info and I saw that the bill was for 4 tires (~$1000) even before I visited them!! I confirmed that changing a tire would cost me $200 and not more...

When we went to the car, the customer service guy said he has to change all 4 without even looking at the other tires. I asked for the reason and he was very unclear about everything. He wouldn't let me look at the tread of the tires properly and just bluntly said he has to change all 4. Further, as I asked for a few mins to consult a friend, he would constantly keep pushing me to take a decision or the shop will close. (The closing time was 8 and it was 5.45 pm then) He even said if some other customer comes, he will have to move my car!

Ultimately, I decided to cancel the work order and go back and try the new car dealer (from where I bought the car and where I usually serviced it) - and he parted by rudely "Wishing me luck with them" and informing that I wouldn't qualify for the $50 discount he was giving me if I came back later than the next day! The dealer guys fixed the one tire without any hassles (they didn't even mention the possibility of changing all 4). Very disappointing experience at Sears!

YORK, PENNSYLVANIA -- Went to a Sears auto center to buy 1 tire. The first thing the salesman wanted, before even looking at the tire, was name, address, phone, etc. to enter into the computer. Then, still without looking at the tire, really pushed to sell 4 tires with all the extras (road hazard, etc.) Threatening dire vehicle performance if I didn't buy 4 tires, blah, blah, blah. Finally just left and went across the street and bought 1 tire - no sales pressure, nothing - just courteous service. So Sears lost a tire sales thought they probably make it up by pressuring everyone who walks in. Sales pressure to me is a negative and I will shop elsewhere, if at all possible, rather than put up with that.

BIRMINGHAM, ALABAMA -- I bought four tires from Sears, a year later one of the tires was damaged beyond repair, I bought the road hazard insurance for all four tires, when I took my vehicle for Sears to replace the tire they told me they no longer carried the tire and that I had to get a replacement tire that will not match the remaining three tires, so I ask the manager would he wear mismatched shoes and he said it was Sears policy and to take it or leave it so I left it. I called Sears customer service and they told me that the board of directors is the ones that makes these policies and there were nothing they can do. My advice to the world do not buy tires from Sears.

Update: Sears just informed me that they have located a matching tire for me in one of their stores in Kentucky.

CUTLER BAY, FLORIDA -- Went to Sears tire store and agreed on a tire style. When the car was ready and I looked, they put on another tire style. Salesman said, “I'm sorry.” Long story what I went through. Five hours later, with no other customers waiting, finally left with a cheaper tire because they didn't have the ones I originally wanted. Buyer beware of Sears pushing something on you just to get your money.

HAMMOND, LOUISIANA -- Internet price for 4 tires must be just to get you in because they tried to charge me $300 more than on the Sears website. The sales person told me sometimes the Internet price can be a little different, that's a big difference. I felt like the sales person was trying to rip me off. I went to Sam's and bought the same tires for a little less than the Sears site quoted me, over $300 less than the sales person told me at the Sears in Hammond Louisiana.