WILMINGTON, DELAWARE -- I needed new tires, went to the Sears Auto at the Concord Mall. A few other customers were ahead of me but I was acknowledged, told be with you in a moment. When asked what I needed, showed what was available, politely declined the add-on nonsense, and given a completion time. I was told my truck was ready at the completed time and paid. The Sears representative was ** and he and his crew did a great job. A good Sears experience!
RICHMOND, CALIFORNIA -- I researched customer reviews on Sears site and called in to order 4 new tires to be installed on my car. They took my order alright, but when I came at the agreed time they had only 3 tires in spite their promise to hold it for me. Needless to say I was pretty upset so they offered different, more expensive tires. Isn't it called bait and switch? Anyway I do not buy anything without researching customer reviews first. From now on Sears does not exist as far as I am concerned.
KOKOMO, INDIANA -- I bought a new set of tires from Sears last May that had a 60,000 mile tread warranty. The front two tires are so bare that the band is visible, and there are only 15,000 miles on them. The sales associate and the general manager both refused to do anything about them but offered to sell me two new tires. Sears warranties are meaningless.