RICHMOND, CALIFORNIA -- I researched customer reviews on Sears site and called in to order 4 new tires to be installed on my car. They took my order alright, but when I came at the agreed time they had only 3 tires in spite their promise to hold it for me. Needless to say I was pretty upset so they offered different, more expensive tires. Isn't it called bait and switch? Anyway I do not buy anything without researching customer reviews first. From now on Sears does not exist as far as I am concerned.
KOKOMO, INDIANA -- I bought a new set of tires from Sears last May that had a 60,000 mile tread warranty. The front two tires are so bare that the band is visible, and there are only 15,000 miles on them. The sales associate and the general manager both refused to do anything about them but offered to sell me two new tires. Sears warranties are meaningless.
BIRMINGHAM, ALABAMA -- I bought four tires from Sears, a year later one of the tires was damaged beyond repair, I bought the road hazard insurance for all four tires, when I took my vehicle for Sears to replace the tire they told me they no longer carried the tire and that I had to get a replacement tire that will not match the remaining three tires, so I ask the manager would he wear mismatched shoes and he said it was Sears policy and to take it or leave it so I left it. I called Sears customer service and they told me that the board of directors is the ones that makes these policies and there were nothing they can do. My advice to the world do not buy tires from Sears.
Update: Sears just informed me that they have located a matching tire for me in one of their stores in Kentucky.