KOKOMO, INDIANA -- I bought a new set of tires from Sears last May that had a 60,000 mile tread warranty. The front two tires are so bare that the band is visible, and there are only 15,000 miles on them. The sales associate and the general manager both refused to do anything about them but offered to sell me two new tires. Sears warranties are meaningless.
YORK, PENNSYLVANIA -- Went to a Sears auto center to buy 1 tire. The first thing the salesman wanted, before even looking at the tire, was name, address, phone, etc. to enter into the computer. Then, still without looking at the tire, really pushed to sell 4 tires with all the extras (road hazard, etc.) Threatening dire vehicle performance if I didn't buy 4 tires, blah, blah, blah. Finally just left and went across the street and bought 1 tire - no sales pressure, nothing - just courteous service. So Sears lost a tire sales thought they probably make it up by pressuring everyone who walks in. Sales pressure to me is a negative and I will shop elsewhere, if at all possible, rather than put up with that.
BIRMINGHAM, ALABAMA -- I bought four tires from Sears, a year later one of the tires was damaged beyond repair, I bought the road hazard insurance for all four tires, when I took my vehicle for Sears to replace the tire they told me they no longer carried the tire and that I had to get a replacement tire that will not match the remaining three tires, so I ask the manager would he wear mismatched shoes and he said it was Sears policy and to take it or leave it so I left it. I called Sears customer service and they told me that the board of directors is the ones that makes these policies and there were nothing they can do. My advice to the world do not buy tires from Sears.
Update: Sears just informed me that they have located a matching tire for me in one of their stores in Kentucky.