[X]
Feedburner count

Sears Washers

Star Empty star Empty star Empty star Empty star
111 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
Pressure Washer
Posted by Xcraftsman on 12/15/2004
LAGRANGE, GEORGIA -- I purchased the 6.5hp version of this washer last October, 2003 to refinish a deck. Worked great for 10 to 15 hours usage but then bolts that hold water side of pump sheared off. Took in to local Sears where I purchased and they repaired under warranty, no problem. Since the deck was almost finished at the first failure there has not been much usage on the repaired pump. Today, December 3rd 2004, I used to wash out carport and again pump failed, this time on the piston side. Back to the store. This time I'm told the one year warranty is out and the first pump repair was only warranted for 90 days. Now I'm left with a pile of junk. Obviously the pump design is faulty. Would not buy this unit again!! Have checked and their more recent washers use this same pump design.

     
Read 9 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2005-01-14:
So, Shamer, I've been meaning to ask you....when were you fired from Sears?
Posted by Revolution77 on 2005-02-10:
You should check out the model number of your pressure washer. If it's 580.752600 or 580.752300. Those models are documented to have DEFECTIVE PUMPS on them. I'm sure they replaced your defective pump with another defective pump. Something you should look into. I guess it might be too late-but doesn't hurt to try-- I'm a former tech who worked on Sears Pressure Washers-and that was the scam they tried to pull off---replacing defective pumps with the same defective model pump
Posted by distantthunder80 on 2005-06-09:
I have this same powerwasher and it did the same thing to me twice now!!! My grandfather gave it to me after I got it up and running the first time and I washed for about 5 minutes and the pump went out. So now I have a Craftsman power washer in my garage I can't use and has had about 15 hours of usage also, at the MOST!
Posted by Johnny Rocket on 2005-09-11:
I have the 7.0 Horsepower, 2600 PSI, 2.5 GPM Model No. 580.752600, and just had the exact same thing happen. Two bolts holding the pump together just sheared off today. I've used the unit a total of maybe 30 hours over the past two years -- not intensive use by a long shot. Obviously this is a common defect.
Posted by Dragonclaw on 2006-09-24:
Well, I know this is late, but it happened to me also. I purchased the 2600 psi unit in November of 2003, but then relocated due to my job. I did not even open the box until this year when I got settled in my new house. I used the unit about 20 hours, and three of the bolts sheared off today! I suspect since since it has been so long I ma screwed.
Posted by jfaber on 2007-02-10:
Same problem here. I've owned the 7hp model for about 4 years. Used it once every six months or so. Last time was a month ago and the pressure started fluctuating, then I lost pressure and found three sheared bolts on the concrete. Sears repair wanted $220 for a new pump. I said no thanks and bought a $170 electric unit from Costco. At least I know if this one breaks, Costco will take ANYTHING back. Sears sucks.
Posted by joshxd40 on 2008-03-15:
Iknow this is old, but I still have one of those washers and haven't had any problems as of yet. Knock on wood. Do any of you know what kind of oil goes into that pump?? I am replacing all the bolts in the pump and need the oil to fill it back up. I know it holds 5.3oz, but not sure what kind other then the number in the book which sorry a@$ Sears don't offer any more...
Posted by fudgieknuckles on 2008-05-10:
Same thing happened to me to a unit with less than 25 hours. Bolts holding the pressure washer snapped and the diagnosis was that the water pump was shot. The replacement water pump was $300 alone! Needless to say, I didn't replace the pump but will be complaining to Sears for some resolution.
Posted by John SMALLEY on 2013-01-13:
HADE THE PUMP BREAK AFTER LITTLE USE AND SEARS SAID IT WOULD COST MORE TO REPAIR THEN ME BUYING A NEW ONE
Close commentsAdd reply

Sears Repair Service
Posted by Winnie3 on 12/24/2007
HIGH POINT, NORTH CAROLINA -- I have always been a loyal Sears customer until the experiences I have had with their nightmare repair service. In 2002 I purchased a Kenmore Elite washer and dryer. The washer ended up being defective and was replaced with a Kenmore Elite Oasis in June of 2006. On Nov. 18, 2007 my washer stopped in the middle of a wash cycle.
I have a 3 yr warranty on the washer and called Sears repair only to learn that no one would be able to come to my home until Nov. 27th. There is a lid lock on my washer and since the machine stopped in the middle of the cycle it would not unlock leaving my clothes in water. I explained this to the Sears customer service. There was no offer of concern or solution. The only way I could get my clothes out was to take the entire top off. Since I work I had my mother (who is 80) meet the repairman on Nov 27th. The repairman said he had to order a component for the digital panel and left WITHOUT draining the water. A week later the part came in. It was the wrong part. Another part was ordered and the water was not drained AGAIN. Week three - the part comes in and was installed. My mother was SOLD a product to clean out the washer. Later, when I started to wash clothes, I noticed the TOP of the washer was not fastened which required another repair visit. My house smelled like a sewer from the water sitting for three weeks. My mother was sold a product to clean the washer that Sears should have provided. The repair service was extremely poor. If my mother had not been available to meet the repairman I would have missed a total of two days work waiting for the repairman to show up in the four hour window. The national sears customer service contacted me regarding the situation and the lady I spoke to was extremely rude with an attitude who acted as though she was put over having to call me and listen to my concerns. I am of the opinion that once Sears has your money they don't care if you get quality repair service. Also, if you call for a repair it activates the telemarketers to call to extend or buy warranties. After almost 40 years of being a loyal Sears customer I will never step foot in a Sears store again much less buy a product from them. This is only one of the numerous problems I have experienced with Sears over the past five years.
     
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2007-12-24:
They've been terrible ever since the Roebuck vs Wade decision.
Posted by mrs1140 on 2007-12-27:
I had a bad experience with a Sears top loading washing machine - timer died after 7 mos. It took two weeks for a repairman to show up and then I had to wait extra for him to order the part. Of course, Sears didn't have it, but he obtained it elsewhere and installed it. I won't be purchasing any more appliances from Sears.
Posted by gondel on 2013-08-23:
SEARS uses a strategy that exploits clients. When some one calls them for repair services, the dispatch technicians in one or two day. Once dispatched the technicians will charge $80, whether they do the work or not. Most of the time the technicians do not fix the problem. They said that some material need to be ordered. Since the customer is not sure whether there the material is needed he or she will order the material from SEARS. Now, they sold the material and charged you for the initial visit, they will give you a longtime appointment to make a fix. When they come for the second time they will also charge. I have encountered where a SEARS technician after charging me $80 told me that I have to buy a part for $127. Because $127 , I refused to order. When another technician comes he said there is need for material
Close commentsAdd reply

Sears Canada Customer Service
Posted by Mclare on 10/16/2006
I am so angry with Sears and there terrible customer service. I would like to add to the tons of people out there who already agree that there customer service is one of the worst. There is no one that can help you. All they do is e-mail and e-mail. We can't talk to a real person. Once they have our money they don't care about you.
On Sept. 29th our washing machine broke. The whole tub has to be replaced because it's all one piece and the bearings went on the washer. We called to have servicing done and the scheduled servicing was for Fri Oct 13th. Again we have to pay a $75 diagnosis fee (because it's been so long I have already had someone come out and tell me what was wrong in hopes of fixing it our selves) We should not have to pay for these idiots to come out and tell us what the problem is especially when we have to pay $150. labour to fix it. The guy just "ran out of time" on The 13th. The next day they had appointments and instead of making it a priority to fix my washer who was scheduled for the day before, Sears customer cervice said "You'll have to wait until Monday" So now with increased anger I have called Sears Service, Sears Customer Service and NO ONE is able to have technician call me. I am still waiting for servicing and am in the process of fighting with Sears just to get a technician out to my house sometime before November. I will never purchase from Sears again and I really hope that they go bankrupt.
     
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by warddw1526 on 2006-10-16:
Not sure who you talked to, but it sounds like you spoke to Sears Home Central. They are the call centre dealing with setting up repairs. They have some power, but as they do not work in a service unit with techs coming and going, it is very difficult to "force" a call. Above them, is Customer Service. Same problem. Next time you get on the line with customer service, ask for the President's line. They are the last line, and handle the extreme cases. They have much power, and even if they have trouble forcing a call, they can compensate very well.

Sears Canada is going downhill. However, they are the only shopping option in a large part of the country.
Posted by Anonymous on 2006-10-17:
Sears everywhere has gone downhill. The stuff you buy from them is not that good quality one would expect from Sears and you are right the service is horrible.
Posted by john mcgregor on 2013-08-29:
purchased a new fridge from sears aug /1/2013 delivered aug/14/2013 got the wrong fridge paid by credit card on phone have still not received any paper work in mail to say I have purchased this product keep getting put of with excuses everytime I phone even the manager said he could not do anything I would have to deal with sales rep.very annoying to have to do business this way never again
Close commentsAdd reply

Poor Customer Service - Failure To Show Up As Scheduled
Posted by MyRocky on 06/18/2008
ALEXANDRIA, VIRGINIA -- We called in a repair for our 6 yr old Maytag Neptune washing machine on 6-17-08. We were told someone would be here on 6-18-08 between 1-5 PM . When no one had called or showed by 5 we call and spoke to someone who identified himself as Bill, he told us the repair person had been delayed but he was definitely going to come. We heard this twice from two different customer (dis)service people. We hung up and waited until 8 PM and called again.

At this time we asked for a supervisor who told us that the repair person had left the area because we were not home. This was completely fabricated as we have not left the house waiting for the repair person to show up starting at 1 PM - the scheduled time.

So here we sit with a handicapped daughter and no washing machine. The supervisor did not seem in the least bit concerned. He then said we could not get a repair person out there for a week. We got no priority even though the repair person lied about us not being home. He told us there were no openings the next day.

This is really not acceptable. There is no moral compass of any kind or ethics in Sears anymore. This is very poor way to do business. They do not care about the customer. It is hard to believe they can stay in business. I think it is wrong to support them and we will never buy any item from them again.

     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2008-06-19:
this is their story all the time.The truth is that their service techs are poorly trained in repair,and customer service.
Do yourself a favor,call a local repair company,you will get better service by people that know how to take care of customers
Posted by baby121 on 2008-07-05:
the unit is out of the 1 yr warr so you can actually call a local repairman to svc the unit or you can get some other servicers through Maytag..I dont know what happened with the servicer but again I would try someone else. You never know...
Close commentsAdd reply

Bye Bye Sears (After 40 Loyal Years)
Posted by Lee61 on 03/09/2009
From Sears I bought a GE 3.5 cu. ft. washer, and after 2 months it broke, it REALLY broke. It flooded my floor and needed a new transmission. What I was not told was that at that time, I could have had the washer replaced. What did happen was 4 weeks of waiting for the parts to arrive and the repairman to spend ALL day (no joke) trying to fix it, with every nut and bolt spread out all over my floor. When he was done, he said it would now make a clicking sound, and by the way, he torqued the top of the washer so it didn't close properly. It was still under warranty, so I complained, to no avail. Then 6 weeks later, it REALLY broke again, flooding my floor and sounding like it was being hit repeatedly by a Mack truck. It now needs a new motor and new transmission and gear case and lots of other stuff, it needs its whole insides to be rebuilt.

I had purchased an extended warranty, so I am not paying for this. The washer cost $500, the first repair cost about $1,000, and this second repair will cost $1,000. Now I know that machines break, but I have bought all my appliances from Sears for the last 40 years because it is such a stand-up company, backing up its products with responsible business ethics ... or so I thought. With the first break-down, even with the huge cost, I was not informed that I could have asked for a replacement. Then it was too late, because that window of time ran out. With the second repair, I got the BIGGEST run around I have ever had from a business. Call Customer Service, transfer to One Source, transfer to online service, transfer to Technical Department, transfer to National Customer Relations, transfer back to customer service... Say what?!?!?!

You know there was a 15 minute hold on the phone between each transfer. I did this for 10 days and then I gave up. Especially after the second repair guy said that in all the years he's worked for Sears, he has never known them to replace a defective machine. I have been the most loyal cheerleader for Sears for 40 years (I am 61) and because of that I really really tried to resolve this issue, but I cannot believe how horrible Sears has become, unreliable merchandise, evasive cruel customer service (because they never tell the truth, just endlessly transfer the phone call). Done, done, done. Bye bye Sears. You broke my heart, and now I am done.
     
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by qualityappliance on 2009-03-10:
Flooded floor and a diagnosis of a bad transmission? I guess it's possible, but highly unlikely. This is typical of the Sears/A&E parts changing monkeys. A GE transmission replacement should take no long than 2 hours at the most for a somewhat inexperienced technician, and after it is done the machine should look and run like new.
Posted by SearsCare on 2009-04-02:
Dear Lee61:

I am very sorry to hear about your unsatisfactory experience with Sears’ repair service. My name is Brian and I work for Sears. At your convenience, I would like to talk with you more in detail about this experience. Please contact me at searscares@searshc.com so that we can look for a solution that would more suitably meet this and any future needs.


Thank you,

Brian J.
Senior Case Manager
Posted by Was a Sears fan on 2009-06-01:
Brian, after apolgizing get the problem resolved for the customer. Starting with replacing the product, next get in contact with quality assurance to have products made better, and will last longer. There is no reason products don't last as long as they did in the past. Technolgy has made it more cost effective to havd products being durable.
Posted by gillilac on 2010-01-29:
@ Was a Sears fan,
Looks like Brian is doing what needs to be done and can probably take it from here. I'm glad to see Sears stepping up in a forum that's not theirs. Also, just setting perspective here, this is a "GE appliance," sold by Sears so let's some of these product lifetime comments should be directed to GE.
Close commentsAdd reply

Unreliable Kenmore Washer
Posted by FRUSTRATED BY SEARS on 05/19/2008
SPOKANE, WASHINGTON -- My previous washer (Whirlpool) lasted for about 18 years. 18 months ago I bought a Kenmore front load washer, spent what I believe was a fortune, and now after this very short period of time, it is breaking down. All Sears says is that the warranty expired at 12 months and I will have to pay for repairs.

I am extraordinarily disturbed by their claims of how good their products are when they don't even last long enough to get them paid for!
     
Read 8 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2008-05-19:
yes it's a shame , that people who bought quality
appliances years back, and are now back at sears buying and expecting the same quality,are finding out that sears , lets there vendors turn out junk and guess who buys that junk ?
sears can hold there venders to higher standards , but they don't .
Posted by qualityappliance on 2008-05-20:
Accually they put the contract for a set number of a particular appliance out to bid. They normally take the lowest price regardless of quality.
Posted by hello dolly on 2008-05-20:
Actually the HE2 is manufactured by Whirlpool.
Posted by Anonymous on 2008-05-20:
actually :
Sears always has an obligation to its customers
to make sure whirlpool is turning out the quality that Sears customers are use to.After all, Sears is responsible for all vender products.
Eddie Lampert is to busy with his headge funds , to find the right ceo who can put sears and kmart back on its feet.
Last year was a disaster for sears and kmart.
I wonder if Eddie buys Sears sold appliances. Maybe he should, then things might get turned around.
Posted by hello dolly on 2008-05-21:
The HE2 has one of Consumer Reports highest ratings for a front load washer. It also has one of the lowest failure rates. That being said when you buy a washer of any manufacture from any retailer there is a warranty period, generally 1 year, after that period of time you are responsible for the cost of repairs. What more can Sears say if you chose not to have extended coverage.

There are many great websites out there that will will quick checks that many homeowners can perform themselves. If for example a small sock slipped through and is blocking a hose causing an error code this would not be a free repair even in the warranty period.

And Ninny to you Eddie has nothing to do with an item that is out of warranty - just more of your pure hatred for Sears for no apparent reason.
Posted by Anonymous on 2008-05-21:
dolly
your posts are getting to winded and make little sense .
my reference to eddie : only meant , that a good ceo ,
will tell you they are responsible for the sucess or failure
of a company period .I still wonder if he has any sears appliances in his home and what kind of service does he get?
Posted by Deely on 2008-05-25:
The consumer should not be held accountable for the companies poor/cheap quality, and that is what is happening today. They put the burdon on the consumer instead of on themselves where it belongs. It is extortion to have to pay to get what you pay for. You should not have to buy an expensive warranty to cover their failings on producing a decent product. And then the warranties aren't any good half the time anyway. Having to buy warranties is the worst thing that ever happened to consumers.
Posted by Anonymous on 2008-05-25:
I never buy extra warranties. The sales offer for one prompts me to ask, "So, what you're saying is...this product is unreliable and will likely fail after its too short or inadequate base warranty?" Along with examining the 'bells and whistles' on an appliance, buyers should take time to read the warranty for themselves...rather than taking a sales clerk's word for coverage. Also, remember, warranties are never absolute (covering abuse or normal wear and tear).
Close commentsAdd reply

Sears Customer Service - It Does Not Exist
Posted by MB1 on 03/14/2006
CALIFORNIA -- Sears must take the lead in providing the worst customer service in the US. I have a Bosch dishwasher that suddenly stopped draining. I called for a repair and the first available appointment was in 10 days. The appointment was scheduled for 8-12 at 10:30 am the technician calls and indicates that he cannot arrive before 12:00 however, he can come between 1-5 pm that afternoon. I agree (my first mistake--being agreeable)to rescheduling and informed the technician that I will be home the entire afternoon. At 6:45 pm the technician still had not arrived, I called Sears to inquire what had happened.

The service rep Yovonda(sp)(very unpleasant person) informs me that the technician called my house in the afternoon and there was no answer so he did not keep the appointment. I indicated that I was home the entire afternoon and the technician did not call. YoVonda(sp) informs me that I need to make another appointment if I want service and the earliest is Thursday of next week--another 10 days. I asked to speak with a supervisor as this is not acceptable, she informs me that I need to call back the following day and speak to customer relations because I am not satisfied with her (YoVonda's)solution of rescheduling the appointment.

I wish I had read these reviews before purchasing my appliances and service contract from Sears!

MB1
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by memary on 2006-05-05:
Same song, I am in the process (since 3/27/06) of trying to get my Mitsubishi HDTV Model WS65517 serviced and am having some really bad experiences. I have just read an article about a judgement received by Attorney Joseph Williams of Baltimore County Maryland against Sears for $1 just to prove a judgement can be assessed against Sears for their unfair/deceptive trade practices. I am getting ready to check with my states Consumer Protection Statutes, so look out Sears. 4 service calls with 1 no show that doesn't count, doesn't get it.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Washer Installation and Delivery
Posted by Ronniebjust on 11/23/2013
BROOKLYN, NEW YORK -- This was the worst customer service experience I have ever had. I ordered a washing machine and the person who took the order made a minor mistake so it wasn't delivered the day it was scheduled. I spoke to 15 different people, chatted, emailed and wasted hours on the phone to try to sort it out.

There is no communication between departments, there apparently is no system for dealing with mistakes, they provided inaccurate information, they don't follow through, and repeatedly tried to send me to another department where I'd have to go through the entire explanation again and again without any resolution. I was regularly provided with contradictory information; apparently no one has any authority. The person I was chatting with finally confirmed--in writing--that the delivery would be rescheduled for two days later, indicating that the delivery people would confirm the time slot within 24 hours.

But I never received a confirmation from the delivery department. So when I called to find out what was going on I was again passed from department to department person to person. No one knew how to make sure it was loaded on the truck the next day and my address was on the schedule. I got every excuse in the book: that they emailed and got no response, that the marketing manager wasn't there, that the supervisor didn't answer calls, etc. etc.

This was just an exercise in frustration. Needless to say it wasn't delivered.

Read Company Response
Company Response on :
Hello ronniebjust,

Thank you for posting about your recent online purchase and member services experience, we can certainly see how this has been a confusing and aggravating situation. We know the importance of having purchases made online properly processed in order to provide the most accurate information when necessary; it appears this is not the case for you. My name is Brian and I am a member of the Sears Cares Social Media Support team. After reading your post, I am reaching out to you to offer some assistance. We would like the opportunity to put you in touch with a case manager who will work closely with our online, delivery and installation business partners. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name (ronniebjust ), to reference your post to smadvisor@searshc.com. Again, thank you for posting and we look forward to speaking with you soon.

Thank you,

Brian L.
Social Media Moderator
Sears Social Media Support
     
Add reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Refund Taking Too Long
Posted by 1spirit on 08/08/2013
BANGOR, MAINE -- On 7/1/2013, we had a service call on a Kenmore front-load washer. The problem was diagnosed as a defective control module. $422.64 was charged to my VISA card. This charge was processed, per my bank on 7/4/2013, just 3 days later.

Later, it was discovered that the problem was not the control module, but rather, a loose wire. A new wiring harness was installed 7/26/2013. A credit was issued for $354.44, which was for the difference in the cost of the control module and the wiring harness. It is now 8/8/2013, and the credit has not been processed at my bank. This is almost 2 weeks.

How can I get some resolution to this problem?
Read Company Response
Company Response on :
1spirit,
We truly apologize for the disappointing experience you have encountered with your washer repair. My name is Liz and I am a member of the Sears Social Media Support team. I saw your comment and wanted to offer our assistance. We can truly understand how important it is to have your credit issued in a timely manner. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the dishwasher was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (1spirit) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
     
Read 6 RepliesAdd reply

User Replies:Close comments

Posted by 1spirit on 2013-08-23:
This is 8/23/13. Still waiting for my refund to be processed.
Posted by 1spirit on 2013-08-29:
Well, a person at Sears billing office said I should see my refund (on my VISA charge card) today
Posted by SearsCare on 2013-08-29:
1spirit,
We see that you are waiting on your refund. We will forward this to you case manager and look forward to you getting your resolution for this situation.

David W.
Social Media Moderator
Sears Social Media Support

Posted by 1spirit on 2013-09-03:
Today, I was told my refund will not be processed for another 20 work days. This was Dom an "executive help" person. Useless. I will attempt to seek relief via Maine's Attorney General's Office. Sear's will never get another cent from me!!!
Posted by 1spirit on 2013-09-03:
Today, 9/3/13, I sent an email to the State of Maine's Attorney General with the details and history on this issue. I will happily share that email with anyone wishing to see it.
Posted by 1spirit on 2013-09-07:
Finally! Our refund has arrived.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Sears Sold Me a Faulty Washer
Posted by Elrodjj on 03/22/2013
MINEOLA, TEXAS -- I ordered a compact washer & dryer from Sears. When it was finally delivered I discovered you had to order the hoses separately. got the drain hose but had to wait another week for the water hoses. Finally hooked it up to use & it didn't work but leaked water everywhere. Waited another week for a Sears techician to come & check it out. The tub was cracked, the pump didn't work, the hose coming out of the pump was crimped. I waited 3 weeks for a refund & was told the delivery charges of $79.99 was non-refundable even tho they sold me a defective washer. I'm still waiting for a refund for the hoses for $86. This is the worst customer service ever!!!
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by SearsCare on 2013-03-25:
elrodjj,

I'm sorry for any inconvenience and frustration you’ve encountered with your washer and dryer purchase. My name is Brian H. and I’m with the Sears Cares Social Media Support team and we would like to help. We would like to have one of our dedicated case managers contact you in order to ensure proper resolution to your issue and an end to your frustration. Please send the following information – contact #, screen name (elrodjj) and phone # used at the time of purchase to smadvisor@searshc.com Again, we’re sorry for any trouble we have caused and we look forward to speaking with you soon.


Thank you,

Brian H.
Social Media Moderator
Sears Social Media Support
Close commentsAdd reply

Top of Page | Next Page >