LAKELAND, FLORIDA -- 7/22/2015 - Had a Sears refrigerator repairman out to repair ice maker. Repairman immediately went into warranty sales pitch. After declining the warranty he became rude and belligerent. He finished the repair and presented the bill for $342.15. I counted out that amount for him in cash and handed to the repairman. He then states that he couldn't accept cash as payment. I stated "you have to be kidding me". He says no cash. He could only accept credit, debit cards or money orders. I told him it was cash or nothing.
Then he states he would accept cash, but I would have to pay an additional $2 so he could purchase a money order. I gave him the additional $2. I have never heard of such crap! Rest assured Sears will never get my repeat business for service or purchases. By the way - they accepted over $3000.00 in cash when we purchased our appliances at the store!
UTAH -- Purchased high line mattress from Sears. Over the 47 years buying various products products from Sears we felt satisfied with the quality. Until the mattress purchase. Wow. Unbelievable. After 2 months we had 2 In. Sags on each side where our bodies laid forming a huge hump between us. Really quality huh!!!! Contacted Sears about their warranty. Wow! They can't help. They give you number to call. No idea who we were talking to but surely not the Sears salesperson that made promises to us about previous customers being greatly satisfied.
Well after experiencing the worst mattress you could imagine we called the number they gave us. They assured us after pictures of the sags and humps using a straight edge they agreed to help. Not Sears mind you but the person whomever they may be on the other end of the phone. So back to the Sears store reluctantly with no chance of refund only to choose another mattress.
Again we asked "please be truthful, what is your best mattress." They showed us and we agreed to try it. Really another 300.00 after all the grief? We had no choice as we didn't want to lose our original investment. Two months later same thing. Congratulations Sears you lost a lifelong customer. Tired of jumping through hoops and never being satisfied. And I can't help but wonder how many more will choose to do business elsewhere. Shame on you!!!!!
MINNETONKA, MINNESOTA -- What has happened to Sears? I have purchased many, many appliances in the past - and received excellent service. But that has changed drastically.vWhat has happened to Sears? We purchased a washer and dryer at the Ridgedale MN store one week before we needed installation. We stressed the date we needed delivery and were assured we would receive delivery and installation on that day. The appliances arrived, but could not be installed because the correct parts weren't provided to the installation company by Sears.
That day we started calling Sears at 11:15 AM to be sure installation would be made same-day or at least the next day. Fred did not communicate with the installation company or with us. We visited Jessica - the appliance manager who promised to call us the next morning. That did not happen. Now - after an out of town 6 day vacation and house guests arriving today - we have no washer/dryer. What has happened to Sears?
Nice job Sears! I ordered $4,000 worth of Kenmore appliances 5 weeks ago for a scheduled delivery today. I took a day off from work to be ready and made an "extra" trip out to the hardware store last night for drop cloths to protect my floors. This morning, I find out my delivery had been unilaterally rescheduled for Sunday and I was never notified! Thank you for waiting for me to call you to notify me of this change. Funny thing was I received an email 3 days ago confirming delivery today and it even said "We will let you know if your delivery date changes."
Does letting me know entail waiting for me to call you to learn the news? I've been told it's the manufacturer's issue, but here's the thing, isn't Kenmore a Sears brand! Great work on customer service AND logistics with your delivery and manufacturing teams! Chalk me up as another "satisfied" customer who's out $4,000 dollars for over the past month and yet to receive his appliances!
I purchased a game table from Sears.com over a month before Christmas, it was to be my parent's gift to the kids. Two weeks before Christmas I get a call telling me that the table is no longer in stock. I searched the internet and found this store. I explained the situation, and while they could not guarantee that I would get the game table before Christmas, but they would do what they could. They processed the request and I received it a week before Christmas. Saved the day that Sears messed up! Thanks RecRoomStore.
PARAMUS, NEW JERSEY -- I have been a kitchen designer for 15 years now and I have never been stonewalled by an appliance manufacturer when asking simple dimension questions. As they did not provide a drawing with dimensions for the unit like any other manufacturer would I had questions. All other manufacturers have helped me in some small or large amount but Sears/Kenmore actually actively resists the entire conversation. See the movie "Idiocracy" if you need a better example.
FREMONT, CALIFORNIA -- I was told that the kitchen cabinets had a 100% lifetime warranty. However, I contacted them over peeling and they now tell me that they charge to send a technician. Really??? So it really isn't a 100% warranty if you charge. It is very disappointing. I should have read the reviews before hiring them. I'm no longer a Sears customer!
LYNCHBURG, VIRGINIA -- I had my windows installed by Sears 3 years ago and I am very pleased. Everyone from the salesman to the installer were amazing. In response to David's post Sears is not going bankrupt at all. I did have a window that got some moisture between the glass and they replaced right away. Any double pane window will at some point have a problem. I am just glad I had Sears to go back to. I have always had a great experience with them and I believe their customer service is why they have been around forever.
CLEVELAND, OHIO -- Purchased a very pricey bed. Paid extra for Saturday delivery, made ready for delivery and only received box spring and frame. When I asked about the mattress they said it would be 3 more days. They forgot my mattress in warehouse... (What?) So now you making me suffer and sleep on the floor. Hows that fair or good service? They pretty much laughed at me and said "Too bad." I hate Sears and would not recommend them to anyone ever.