UTAH -- Purchased high line mattress from Sears. Over the 47 years buying various products products from Sears we felt satisfied with the quality. Until the mattress purchase. Wow. Unbelievable. After 2 months we had 2 In. Sags on each side where our bodies laid forming a huge hump between us. Really quality huh!!!! Contacted Sears about their warranty. Wow! They can't help. They give you number to call. No idea who we were talking to but surely not the Sears salesperson that made promises to us about previous customers being greatly satisfied.
Well after experiencing the worst mattress you could imagine we called the number they gave us. They assured us after pictures of the sags and humps using a straight edge they agreed to help. Not Sears mind you but the person whomever they may be on the other end of the phone. So back to the Sears store reluctantly with no chance of refund only to choose another mattress.
Again we asked "please be truthful, what is your best mattress." They showed us and we agreed to try it. Really another 300.00 after all the grief? We had no choice as we didn't want to lose our original investment. Two months later same thing. Congratulations Sears you lost a lifelong customer. Tired of jumping through hoops and never being satisfied. And I can't help but wonder how many more will choose to do business elsewhere. Shame on you!!!!!
MINNETONKA, MINNESOTA -- What has happened to Sears? I have purchased many, many appliances in the past - and received excellent service. But that has changed drastically.vWhat has happened to Sears? We purchased a washer and dryer at the Ridgedale MN store one week before we needed installation. We stressed the date we needed delivery and were assured we would receive delivery and installation on that day. The appliances arrived, but could not be installed because the correct parts weren't provided to the installation company by Sears.
That day we started calling Sears at 11:15 AM to be sure installation would be made same-day or at least the next day. Fred did not communicate with the installation company or with us. We visited Jessica - the appliance manager who promised to call us the next morning. That did not happen. Now - after an out of town 6 day vacation and house guests arriving today - we have no washer/dryer. What has happened to Sears?
I purchased a game table from Sears.com over a month before Christmas, it was to be my parent's gift to the kids. Two weeks before Christmas I get a call telling me that the table is no longer in stock. I searched the internet and found this store. I explained the situation, and while they could not guarantee that I would get the game table before Christmas, but they would do what they could. They processed the request and I received it a week before Christmas. Saved the day that Sears messed up! Thanks RecRoomStore.
PARAMUS, NEW JERSEY -- I have been a kitchen designer for 15 years now and I have never been stonewalled by an appliance manufacturer when asking simple dimension questions. As they did not provide a drawing with dimensions for the unit like any other manufacturer would I had questions. All other manufacturers have helped me in some small or large amount but Sears/Kenmore actually actively resists the entire conversation. See the movie "Idiocracy" if you need a better example.
FREMONT, CALIFORNIA -- I was told that the kitchen cabinets had a 100% lifetime warranty. However, I contacted them over peeling and they now tell me that they charge to send a technician. Really??? So it really isn't a 100% warranty if you charge. It is very disappointing. I should have read the reviews before hiring them. I'm no longer a Sears customer!
LYNCHBURG, VIRGINIA -- I had my windows installed by Sears 3 years ago and I am very pleased. Everyone from the salesman to the installer were amazing. In response to David's post Sears is not going bankrupt at all. I did have a window that got some moisture between the glass and they replaced right away. Any double pane window will at some point have a problem. I am just glad I had Sears to go back to. I have always had a great experience with them and I believe their customer service is why they have been around forever.
CLEVELAND, OHIO -- Purchased a very pricey bed. Paid extra for Saturday delivery, made ready for delivery and only received box spring and frame. When I asked about the mattress they said it would be 3 more days. They forgot my mattress in warehouse... (What?) So now you making me suffer and sleep on the floor. Hows that fair or good service? They pretty much laughed at me and said "Too bad." I hate Sears and would not recommend them to anyone ever.
COLD SPRING, KENTUCKY -- The Sears delivery team, while in the process of delivering a refrigerator, smashed it into my dining room chandelier, virtually destroying the fixture, along with the door blinds on my entrance door. Such carelessness and recklessness I have never before experienced from a retail organization, which is exceeded only by their lack of accountability.
After two months and countless communications with multiple claim departments, I have yet to receive a penny in reimbursement. Not only will Sears not stand behind the product they sell, but apparently, they refuse to accept accountability for property damage caused by them or their representatives/agents. STAY AS FAR AWAY FROM SEARS AS YOU POSSIBLY CAN!!!
GOLF MILL NILES, ILLINOIS -- If you're thinking about purchasing DieHard Work Boots. Check out the reviews on their website you'll be shocked. I cannot believe they would put their name on such a inferior work boot. DieHard Boots were in my opinion the best work boot's in the industry, comfortable, priced right and they went the distance and were Made in the America. I was disappointed to see they were being made in Korea. Still purchased them and they were a quality product. The leather uppers would wear out before the soles. I was very disappointed to see they were being Made in China. Still purchased them and that's when everything changed.
Bought 2 pairs at the same time. Wore one pair for over a year and retired them. Took the other new pair out of the box. The soles of these were a little sticky. Wore them for a short period of time less than 3 months. The soft composite material that the sole was glued to literally crumble apart. I work for a home improvement company and I'm in customers homes. I had to pick up the pieces of my boots threw out this house because they started to fall apart. (Thank goodness for duck tape.) I was embarrassed to say the least.
And to add insult to injury, I took the defective product and I sent it registered mail to Sears Holdings Corporation in Hoffman Estates, IL to the former CEO Mr Louis D'Ambrosio. They received it and I never got a response. Sears 90 day warranty for shoes and boots is worthless. I've stopped purchasing footwear Made in China because it's the poorest of quality. High profit margins for them, poor quality boots and shoes for their customers.
I will not purchase new boots 2, 3 or 4 times a year that would be nuts. It will be far less expensive to purchase American Made boots. I purchased a pair of boots from Farm & Fleet back in 2009, though I didn't the way they looked. Dark brown with a black sole. I prefer the buck skin color and the lighter sole. They are Made in the U.S.A. and have lasted.