TAMPA, FLORIDA -- May - my husband and I add another grievance to the growing number of botched Sears' home improvement projects. We first sub come to Sears bate in the form of a beautiful brochure mailed out depicting a new bathroom with promotional savings. The hook was set by a Sears fast talking car salesman type that promised the best deal ever, especially after a credit check - told her that we were good for so much. She told us that Sears used only the top-notch workers, & that all parts would be American made: wrong on both accounts.
We picked out the tile to replace the old one, but for some reason it was not included on the contract that came in the form of a CD which we were unable to open. (A hard copy of the contract that was requested took over 30 days to arrive.) The wrong color vinyl for the floor is the only thing that has been corrected. The shower rod is too high (water spills out on to the floor with every shower), the sink and toilet both leak, the walls were not properly repaired, and the wrong sealant was used and was found to be on all shower walls, wood work, and walls of the room. (No county inspection was done.)
We too experienced empty promises or silence. It seems that Sears is taking advantage of the senior population like myself by their fast-talking contractors. In addition, it is my opinion that Sears further does not use ethical business practice by charging 3 times the amount the job is worth - what was promised versus what was received. My husband's family of three generations used to swear by Sears, but I cannot and will not use Sears for any home improvement from this time forward.
We are indeed sorry to learn that you have had such a poor experience with your bathroom remodeling. It is clear that we have let you down and for that we apologize. Please be assured that this certainly is not the level of service we strive to provide our customers. We would like to speak with you about your recent experience to see how we can make this right. If you would like to discuss this situation further, please send the following information – contact #, screen name (new4author), phone # used at time of purchase to email@example.com. Again, we're sorry for any trouble we have caused and we hope to talk to you soon.
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Sears Social Media Support
SALEM, OREGON -- Where do I begin!? Called Sears to get a quote on a new lamp for my TV. The guy was very nice and told me all the benefits to ordering with Sears versus some no name company I was going to order with. I thought about it for a day and called back on Feb 26th to put in my order. After completing my order and being told that I would have my part by March 4th I hung up. March 4th came and gone but I gave them another 2 days just to see if it was running late. I called on March 6th and was told that the order was never put through and that it was just sitting in their system!
The lady was nice and helped put through my order but I still asked to speak with a supervisor. After speaking with her she gave me 10% off and free overnight delivery. She told me the part would be there on March 8th at the earliest but March 11th by the latest. I even received an email saying it would be to me by March 7th, great, I'm excited.
No part again!!! I call Sears on 10th and was told that the part was shipped but it wouldn't be to me until the 15th!!! At this point I am pissed. I was told that someone would call me and get things straightened out within 24/48 hrs. Guess what, NO CALL!
I called on March 15th to find out where my part was. I had a very nice lady and stayed calm, I know it is not that person's fault but I am still steaming mad. She then goes on to inform me that the part had not been shipped and that it was a special order that had to be built and she had NO idea on when I would have it. This is after I had been told 3 different dates on when I would get this part. At that point I canceled my order and will never pay Sears 1 cent of my money ever again! I will Shout it from the roof top on how horrible their customer service is.
ONLINE -- I will never, ever buy anything from Sears again. I received an email yesterday morning stating that Sears was offering many Black Friday prices. I went online, saw what I wanted for my husband, and purchased it, using my PayPal account. I received an email confirmation from Sears minutes later.
I pack up my 1 year old and my 11 year old and decide to run to the mall to get most of my holiday shopping done. (Keep in mind, I am a nurse and between working extremely long hours and having a small baby at home, I hardly EVER can make time to go to the mall...) I went to make my first purchase, and my debit card was declined (the same debit card linked to my PayPal account that I just used earlier).
I tell the saleslady that I have more than enough, and I grab my cell to check my bank account. Saleslady was right, I have $4.64 in my account! (I had over $500.00 as of that morning). Upon closer inspection to my bank account, I had multiple transactions from Sears. The purchase I made that morning was there, but also several other unfamiliar amounts that totally wiped out my bank account.
First, I call PayPal. PayPal only has record of the correct transaction amount, they have no other scattered amounts of any kind. Then I call Sears. What a nightmare. The phone number I found online for Sears connected me to some fraudulent number telling me that I won a cruise. Keep in mind that by now, an hour has passed since I found out about my stolen money, and my 1 year old is beginning to whine and both kids and my mother-in-law who is with me, are all hungry.
I saw your comment today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Cares Escalations team. We are sorry for the troubles you have encountered your online purchase. We can truly understand your disappointment with what has occurred with your purchase. We would appreciate the opportunity to look into this further and discuss your experience. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (mythrain1), to firstname.lastname@example.org. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.
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Sears Social Media Support
WEST MIFFLIN, PENNSYLVANIA -- 3 weeks ago, my husband and I decided it was time to purchase a new refrigerator. After doing a lot of looking and research, we decided to go to Sears to get one. Now, we don't buy appliances on credit, we make sure we have the cash first, as we don't see the point in paying more for an item than its worth.
Since we had a savings check come in, we decided to use part of it to buy a new fridge, since ours was on it's last legs. So, we deposited the check on a Thursday, went to Sears on Saturday. (My husband works construction, and it was one of few Saturdays' he had off.) We found a refrigerator that met our specs for size, style, and brand. We put in on layaway, intending to pay off the layaway on the next Tuesday, which we did.
The problem was that once I paid off the layaway, the delivery date couldn't be changed to anything earlier than the middle of January. See, when you put an appliance on layaway at Sears, the delivery date is automatically set for when the last scheduled payment is due/made, and apparently, that delivery date is set in stone. It also doesn't help that Sears customer service is not in this country… I spoke to several women who had horrible English, and repeatedly told me that the date was set there was nothing they could/would do.
I called the local Sears here, and got a hell of a run-around from the people working there, too. This was the Wednesday before Black Friday. It was very frustrating, to say the least. Finally, on Black Friday, after calling the service center again, explaining that I had paid off the appliance and wanted it delivered earlier than the date on the receipt, I was still being told by the nice Indonesian woman that tough, that's the way it is deal with it. After getting a bit angry, she offered me 10 percent off the price I paid for the fridge, but did nothing to change the delivery date, and then she offered me a 50 dollar gift card for my aggravation. I told her no, I wanted my fridge.
So I called the Sears where I made the purchase, got through to a lovely young woman named **, explained the situation, and added that if I didn't hear from someone within the hour, I was bringing the receipt back and demanding every cent I had paid for the fridge and the 3 yr. warranty. Not something they want on Black Friday of all days. Within 30 minutes, I got a call back saying that my fridge would be delivered the next Monday, which it was, surprisingly.
My complaint, as such, is that Sears seriously needs to revamp their program. It's great that you offer layaway on appliances, however people can and do pay those layaways off early sometimes. Why set the date for delivery when the layaway is made, why not wait until it's paid off? Would that really be so hard? I know, logistics and all that good crap, right? Wrong. Bring your damned customer service back to this country, and give them the ability to actually do something for the customer. Those idiots in Indonesia don't do anything but take your money and make you look bad, all the while laughing at you behind your back.
STERLING, VIRGINIA -- Called the Sears Home service. I ask for the ballpark estimate for labor for installing garage door. They reassure, they are competitive. And that "We are well known, Sears." The service call $89 will be part of the total service bill. Okay sounds good. Guess what? When they came out much later than estimated, they ask for total of $574; $89 (coming out) + $195 labor + $290 for opener. This a pure misleading and captive selling. The garage opener is selling on their site for $158. The average labor is $127, a total of $285. I do not agree to such misleading service, and ask him to leave. He threaten to put me on collection.
MONTGOMERYCREEK, CALIFORNIA -- In April of 2005 we had our countertops installed with Corian, new Corian sink, new range hood, new disposal and all cabinets resurfaced which cost $18,705. We were not instructed regarding hot or warm appliances was under any of the cupboard doors, as we found out heat would warp the resurfacing material.
The Corian sink had a large chip in it; Sears would come out for $150, but would not warranty same. I got a hold of Corian and they did come and refinish the bad spot. Several corners and bottoms of corners of the resurfacing material have come unglued, too... I have re-glued all the edges that have come unglued, but the resurfaced material has shrunk in some areas, and when it is glued, it will be short of covering. I would have been better off paying to have all our cabinets built rather than resurface them.
ONLINE -- Don't do any business with Sears. They make your life miserable. Ordered treadmill online with delivery and installation and scheduled for December 5, they delivered on that day but did not install as they could not do installation on that day. So it was rescheduled on a date week later. Again the delivery team said that they were not communicated by the customer service so they did not show up on December 12 and rescheduled next day.
On Dec 13 no one showed up. Spent 4 hours on the phone with customer service, every single customer service representative kept saying that they left the voice message to the delivery team and we will get a call from them. Until now we did not receive any call from them and we are not sure whether they install it or not. Anyway we have paid and we have the proof and know what to do next. Worst customer service and delivery team from SEARS. Never do business with them. They make your life miserable.
ANYWHERE!, TENNESSEE -- BUYER BEWARE! SAVE YOURSELF the headache and DON'T BUY from Sears! Purchased a mattress set a Sears Outlet. Tried to use warranty as TWO mattresses are defective. Got the run around from Sears for 3 MONTHS! Today was told mattress has NO WARRANTY because everything at Sears Outlet is clearance and has no warranty.
Called Sears corporate and was told by ** # ** this "is not true unless Outlet can prove you bought on clearance and your receipt does not indicate this," and we have full manufacturers warranty. Our mattresses were not bought on clearance. ** said we had to go through "Store Manager **" and Outlet Store MANAGER ** # ** explained that ALL SEARS OUTLET PURCHASES have a 60 day "RETURN POLICY" and that "NO WARRANTY IS HONORED" and "Sorry for your inconvenience." NOTHING on receipt says we void our manufacturers warranty.
Sealy has a specific department that deals with Sears Sealy defects - they send you back to the outlet where purchased! Have purchased countless appliances through them for rental properties over the years - NEVER AGAIN. Have been lied to and mislead by Sears mattress returns and we will not be doing business with Sears again after this experience. We should have read other peoples complaints and never purchased with them! CANCELING SEARS CREDIT CARD and NEVER PURCHASING with them again!
SEARS adding insult to injury. On the evening of December 2, 2014, I received a telephone call from "Manager Jerry" Employee #851. Jerry explained that his "District Manager wanted him to call and that they were going to figure out a way to help me." Jerry asked for my receipt information on my defective mattresses. I told Jerry I was happy to email or fax him. He said he "just needed the numbers from it and would call me right back. " I gave Jerry this information and now, as of 5 days later, on Sunday, December 7th, 2014, we have heard nothing from Jerry or anyone from Sears. I was supposed to hear back from a District Manager by Thursday, December 4th, 2014 as I called requesting to discuss this and customer service told me a "District Manager would call me back within 48 hours." Emailed the Sears employee above, Brian. NO RESPONSE FROM SEARS. They should be ashamed of their "business" practices.
I own a Sears stackable washer and dryer that was purchased on 1/18/13. In the 9 months that I have owned it the unit has been out of service for 8 weeks and it is still out. Do not buy any of their equipment if you expect any sort of repair service. Sears has outsourced their service program. You call and wait for service. They drop ship parts to your house and then they schedule to come back to install. If the parts don't arrive you are out of luck. This has taken 3-4 weeks or more to go thru. No one can service this... STAY AWAY FROM SEARS! I am stuck with lots of new equipment that has issues and poor service..
PENNSYLVANIA -- I had an eye exam and bought glasses. First, she did not finish the exam until I ordered glasses. Then they did not include pupillary distances on the RX nor axis numbers. I asked and was ignored, I went back and was told by two employees it is company policy that they do not give out that info so you can't buy glasses or makes it difficult to but glasses online.
I e-mailed Luxottica and Sears to no avail. I checked with Highmark and the PA AT&T general's office and both said these were bad business practices and if not resolved (RX) illegal. Stay away from any Luxottica business, Sears, Pearle, Lenscrafters, Sunglass Hut and many more. Whatever happened to anti-monopoly laws?