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Sears Consumer Reviews - Page 5

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Worse Appliance Repair on in Warranty Equipment
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I own a Sears stackable washer and dryer that was purchased on 1/18/13. In the 9 months that I have owned it the unit has been out of service for 8 weeks and it is still out. Do not buy any of their equipment if you expect any sort of repair service. Sears has outsourced their service program. You call and wait for service. They drop ship parts to your house and then they schedule to come back to install. If the parts don't arrive you are out of luck. This has taken 3-4 weeks or more to go thru. No one can service this... STAY AWAY FROM SEARS! I am stuck with lots of new equipment that has issues and poor service..

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Improper Practices
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Rating: 1/51

PENNSYLVANIA -- I had an eye exam and bought glasses. First, she did not finish the exam until I ordered glasses. Then they did not include pupillary distances on the RX nor axis numbers. I asked and was ignored, I went back and was told by two employees it is company policy that they do not give out that info so you can't buy glasses or makes it difficult to but glasses online.

I e-mailed Luxottica and Sears to no avail. I checked with Highmark and the PA AT&T general's office and both said these were bad business practices and if not resolved (RX) illegal. Stay away from any Luxottica business, Sears, Pearle, Lenscrafters, Sunglass Hut and many more. Whatever happened to anti-monopoly laws?

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Refrigerator Delivery
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BRIDGEPORT, WEST VIRGINIA -- My 85 yr old mother bought a new refrigerator from Sears. When they came to install, they told her they couldn't because she needed to hire a plumber to connect the water. She paid for old refrigerator to be removed. Instead, they left her new one in the garage and her old one in place. I had to complete the install in the evening. They are lazy and look for any reason not to do their job. Don't buy from Sears. If you do, you will only slow their demise and allow them to bother more people with awful service.

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Sears Lawn tractor - Dead on arrival
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MANCHESTER, NEW HAMPSHIRE -- The $2500 Sears lawn tractor was delivered on time and without gas. I was told by the Sears salesperson not to accept the tractor unless it was running. I filled the tractor with 2-3 gallons of fresh gas and the delivery person tried to start the tractor. He ran the battery down trying to start the tractor. I told him I would get the jumper cables but he said no, I have to accept the tractor and he didn't have time for me to jump the tractor.

I told him I would not accept the tractor. Customer service called while the delivery person sat in his truck outside my home and told me they would order a new tractor and it should be delivered in 2 weeks. I canceled the order and will never order anything from Sears again. Sears use to be a great company and sold reliable products.

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Horrible First (and Last) Experience
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Rating: 1/51

ILLINOIS -- Patronizing this Third Party Vendor as well as Sears is by far the most infuriating experience I have ever encountered with merchants. I now know why Sears and its subsidiaries are plagued with so many financial woes - they insensitively mistreat their customers to the point that very few continue to do business with them. In my recent (and only) experience, I have been troubled time after time by their lack of business savvy, professionalism, and incompetence. To have the first item delivered be the wrong item and then the second item delivered to the wrong person/address speaks to why I am poorly rating these companies.

Now the item is out of stock and neither merchants had any regard to my financial loss due to the other items I purchased to accompany this set that cannot be returned. Thus, I give them both a poor rating and would give them a negative rating if possible. I am currently in the process of taking action to be compensated for their misfeasance, but thought is wise to advise others to avoid conducting business with either Sears or their Third Party Vendor, Ergode.

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Second Shelf Adjuster Broken
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ILLINOIS -- We have had this dishwasher for less than 18 months. In March, we had to replace the upper shelf adjuster on the right side because it just broke off. It is made of a grey plastic, which appears to become brittle after numerous cycles of heating and cooling.

Now it is a month later and the left side adjuster has broken. The first one was $40 with shipping to replace -- with an identical plastic piece that is not designed to take heating and cooling or hold any amount of weight in the top rack. And now it will be ANOTHER $40 to be able to use my top rack again. Ridiculous to have to invest $80 in a dishwasher that is less than 2 years old!

As I was preparing to post this review, a window popped up with an email address for Sears customer service. I figured I'd give them a chance to make things right, so I sent them an email and held off on submitting my review. After 4 days, I have not had any kind of a reply. Guess Sears customer service is as good as their appliances. This will be my last Sears appliance.

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Damaged Goods...No One Will Help
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I purchased a $130 bike from Sears.com's online merchant West Beech and paid $56 to have the bike shipped to my house. When I received the bike, it was dented, scratched, dirty, broken, missing screws and all the bike accessories were missing. I am not in a two-week battle to have this bike returned and no one will help me.

Sears cannot return the bike and refund my money because I purchased it from a third-party vendor on Sears.com and their online merchant West Beech is not returning my phone calls or emails. Worst customer service ever! Shady merchants. Will never do business with Sears again.

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Sears Stood Behind Its Agreement
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Rating: 4/51

LAKE JACKSON, TEXAS -- I have had all of my appliances covered by service agreements with Sears. I have had occasion to use them for repairs, and also have used them for just general maintenance. Even though they have repaired several items, (dishwasher, refrigerator, washer, garage door opener), I was beginning to think I might not renew this year because none of the repairs needed were major. Well, a couple of months ago, my range went out.

And even though I had to wait 28 days while they frantically looked for a replacement part, after that period of time, they stepped right up to the plate, gave me a very, very fair allowance to go buy any stove my heart desires. So, when hearing complaints about this company, and it's service agreements, I felt I needed to speak up to let everyone know that they do stand behind their agreements and I will continue to use them.

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Padding the Charges
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FREDERICKSBURG, VIRGINIA -- I purchased a garage door opener. I paid for installation, 139. The installers show up, take a look at my ceiling which is 9 ft. They inform me that I have to pay an additional charge of 120 for an extension. Needless to say I called Sears install and gave them a piece of my mind. I took it back with a full refund. I then went to Lowe's, purchased a comparable garage door opener 208, the 3 piece extension for 19 and installation for 119. On top of that I received a military discount. I'm happy with the service I received at Lowe's and disappointed with the lack of knowledge with regards to the Sears representative.

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Appliance Delivery Nightmare
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SEATTLE, WASHINGTON -- I am a local realtor with an elderly client who is replacing a dishwasher through a homeowner warranty. I purchased on their behalf for the sale of their home. The homeowner warranty company's preferred provider for this item is (unfortunately) Sears. Sears has dropped the ball every step of the way on the delivery of this item.

The scheduling of the delivery of this item has been a joke. Then ANOTHER scheduling will have to be done for the actual installation of the item. (Sears is apparently incapable of doing both things at the same visit. They are also apparently incapable of using a contractor lockbox to gain access to the home so that the elderly seller doesn't have to drive over from his retirement community to let them in - two times).

I personally stopped buying appliances from Sears 7 years ago when I encountered a ridiculous lack of customer service and I'm not trying to convince the homeowner warranty company to do the same if they want to keep my business. It's sad as Kenmore appliances I believe still have a good reputation for reliability but the hassle of getting them into your home is not worth it.

Company Response :

Hi robin5795,

We appreciate you taking time to post about your recent experience with having a dishwasher delivered and installed. We realize your efforts to purchase the new dishwasher on behalf of the client was important for the sale of the home and the road blocks you have experienced have been upsetting for you. My name is Brian and I am a member of the Sears Social Media Support team. I am taking this time, after reading your post to offer our assistance. We would be more than happy to put you in contact with a case manager who will work with our business partners to ensure the delivery and installation is completed if it is has not yet been so. Please send the following information – your contact #, the name and phone # used at time of purchase, as well as the screen name I have created for you (robin5795), to reference your post to smadvisor@searshc.com and a dedicated case manager will contact you directly. Thank you again for taking time to post about your recent shopping experience. We look forward to speaking with you soon.

Thank you,

Brian R.
Social Media Moderator
Sears Social Media Support

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Sears Rating:
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1.3 out of 5, based on 219 ratings and
825 reviews & complaints.
Contact Information:
Sears
3333 Beverly Road
Hoffman Estates, IL 60192-3322
847-286-2500 (ph)
www.sears.com
smadvisor@searshc.com
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