In 2006, I bought a Kenmore dehumidifier (Sears Model #580.54701400). I bought this machine for use, as and when needed. A month ago, a dehumidifier (also a Kenmore) ‒ that had served me for many years ... read full review10 Replies - Latest reply on 07/09/2013
Mattress Delivery SUCKS!
FREEHOLD, NEW JERSEY -- Sears Home Delivery was just at my house to deliver a queen box spring and mattress set. They "attempted" to get the box spring up the stairs and LITERALLY after 5 seconds gave up, and didn't try any ... read full review2 Replies - Latest reply on 07/17/2012
Kenmore Elite Gas Range problems
ASHEVILLE, NORTH CAROLINA -- We purchased a nice gas range from Sears in November 2004. Everything worked great for 3 years and we were well pleased........until........the safety valve for the oven burner began to malfunction. It ... read full review14 Replies - Latest reply on 01/08/2012
Ridiculous About Serving Customer
ILLINOIS -- Sears repair service is the worst in the world. I first called Sears on 2/21 to come out for my refrigerator. Freezer side of my refrigerator stopped working. The tech comes out and sees that one of the ... read full review14 Replies - Latest reply on 10/19/2011
Craftman Chainsaw Warranty
LEXINGTON, MISSISSIPPI -- I purchased my Craftsman chainsaw model#358351820, Serial#090980401789 product from Sears at that time I also purchased the extended warranty. This chainsaw in reference has been in the shop (5) five ... read full review3 Replies - Latest reply on 12/02/2012
BALTIMORE, MARYLAND -- I am completely dissatisfied with Sears home cleaning service customer service. I ordered and scheduled carpet cleaning, air duct cleaning, and upholstery cleaning through the Sears website. I put all ... read full review5 Replies - Latest reply on 09/26/2013
Piece of junk!
I bought my Kenmore "Elite" refrigerator about 4 years ago and it has been nothing but trouble ever since! We have had to replace almost every plastic part, some twice...and all Sears has to say is that ... read full review7 Replies - Latest reply on 08/28/2013
Kenmore Refrigerator Catches Fire!
HOFFMAN ESTATES, ILLINOIS -- I have an eight year old Kenmore Coldspot side by side refridgerator that self-ignited an electrical fire next to the compressor unit. It was only by chance that it was discovered before the house caught ... read full review5 Replies - Latest reply on 07/15/2012
Sears Excessive Labor Charges
I had a technician come to fix an ice maker that was not making ice. He quoted me 300.00 to fix the icemaker. I assumed at that price it would take quite a while to fix the icemaker. After I agreed ... read full review7 Replies - Latest reply on 09/13/2013
Would not honor on-line price.
COOKEVILLE, TENNESSEE -- We needed a new washing machine, so Saturday after searching on-line, we went to Sears in Cookeville Tn. Sears had a Whirlpool WTW5100VQ on-line for $423. When we got there and looked around, we found ... read full review18 Replies - Latest reply on 07/24/2010
Jewelry overpriced and junk!
MELBOURNE, FLORIDA -- Just to let you know that not only does Sears sell overpriced junk.....it also doesn't care about its workers. I used to work at Sears in the jewelry section and they have jewelry that is very expensive ... read full review8 Replies - Latest reply on 05/20/2009
HEATH, OHIO -- My wife purchased a Timex watch for me as a Christmas gift 5 years ago. The battery died and I went to Sears to have the battery replaced. The sales person told me I had to have the sales receipt to purchase ... read full review7 Replies - Latest reply on 01/26/2009
Do Not Use Sears Delivery!!
PITTSBURGH, PENNSYLVANIA -- 12/26 - Bought a Kenmore freezer delivery scheduled for 12/27.
12/27 – AM - Freezer did not arrive with some poor excuse about the weather. It was 70 degrees and sunny on that day in Pittsburgh. ... read full review1 Replies - Latest reply on 01/07/2009
Sears vinyl siding has a "lifetime" guarantee, BUT, It will cost you for the labor to fix any malfunction of labor. The cost here in Texas is $150.00. Labor is free up to five years. However, after the siding came loose (which was a long time past five years), SEARS sent out a repair man to fix the problem for free. Add reply