Finding a physician is nearly impossible. What's in the book is outdated and online search is totally impossible. Called the number on the insurance card for information and that number is no longer in service! What a joke these "gov't protected" insurance companies are.
DALLAS, TEXAS --
I sit here in a hospital room awaiting the discharge of my 74 y/o father. He had abdominal surgery and was diagnosed with cancer. Mind you he is a spry 74 y/o who is very active and has a strong ... read full review1 Replies - Latest reply on 12/04/2010
PENSACOLA, FLORIDA -- I am a member of secure Horizons since last 6 years. I have been trying to collect my out of pocket expenses due to medical emergency when I was travelling out of country. I have faxed all the paper work to Secure Horizons Medicare supplemental plan's claims department ( 850 439-3202)at least 6 times and to customer service (850 435-2086) at least 4 times but each time I call to verify the status of my claim I am told they have no record.
2 Replies - Latest reply on 08/01/2010Add reply
Did you know that claims department is not allowed to talk to customers, that is what the customer service told me. I am now going to fax them the paper work everyday until some one responds.
I feel that they are purposely not responding so the time runs out and they don't have to pay my claim.
Some one has a better idea?? help. I am on social security disability and this has created a substantial financial burden on me. Thank you
This is to the previous person who complained about calling Secure Horizons referral names to doctors and none took the insurance. Secure Horizons DOES mail out a booklet every year with all the doctors names, addresses, and phone number that indeed do take the Secure Horizons Insurance, and it's up to your primary care doctor to send you out to a Specialist doctor to take care of your needs. Next time you call Secure Horizons, try asking them to send out a current List of doctors for your use. Hope this helps you out, I know it's very, very irritating and frustrating getting the run around from the Insurance Company, I too am having Billing problems with Secure Horizons that seem like NEVER ENDING!!!Add reply
HOT SPRINGS, ALASKA -- Signed up for AARP medicare complete from secure horizons Florida with United Health care as provider. I signed up 6-1-09 as of July 14th after 4 calls I do not have my insurance card. I am told each time its in the mail and can do no more to help. My list of dentists included one who died 6 months ago and others who canceled the plan over a year ago.
I should have tried Humana bur we all make mistakes. They give a good talk but small delivery.
Amazingly horrible, Secure Horizons canceled my 87 year old father's coverage claiming he "moved out of the service area" when in fact he changed LOCAL care givers. For 8 weeks they said they'd "make a determination" but never did. Every time I called I had to start over. I was never able to speak to a supervisor. Week 8 they said they could not discuss his case unless I faxes a Power of Attorney. NOW they want this? It is really unbelievable what they put us through. How can they do this legally? And, yes, finally we are going to the Calif Insurance Commission and every other advocate group.
My advice: AVOID THEM at all costs!
Not So Secure - Secure Horizons
VIRGINIA -- Since my wife and I enrolled with this health insurance company in late December 2008, it took my calling their customer support 5 times and a total of 45 days to receive our medical ID cards and on top ... read full review3 Replies - Latest reply on 11/20/2010
Since 11/20/2008 I have been trying to get my mother enrolled in Secure Horizons AARP medical advantage plan, and all I get is transferred to another number every time I call, with no results. I have never dealt with such a messed up company. They have several computer systems that don't "talk" to one another, and the agents are miserable to deal with. In fact on one call the supervisor was laughing at my problem.
2 Replies - Latest reply on 02/18/2009Add reply
Also, my mother has gone without insurance for a month and a half. Don't make the same mistake!!!