VICTORVILLE, CALIFORNIA -- I requested See's for Christmas, not having had a box for several years and was so sadly disappointed. Rum Nougat was round not rectangular and covered with dark "chocolate" not as before with milk chocolate. All the chocolate coating on all of the pieces was thin, waxy and couldn't hold a candle to plain Jane Hershey's bar. Never again, after a lifetime of thinking they were great.
SAN JOSE, CALIFORNIA -- I bought a box of Almond Royal for my daughter from a local store at San Jose, CA. After 30 minutes, I came back to the store and asked for exchange with this UNOPENED box of Almond Royal. The store employees immediately told me that "do you know we have to destroy the returned box even it is not opened because Dept. of Health requested?" This statement made me feel frustrated and kind of guilty. Do the See's Candies employees have the right to tell me this in order to make me feel guilty that I might change my mind to take the candy back?
I instead took back the box of Almond Royal but I feel I have been taken advantage and I will never stop by the See's Candies to buy any candies because what if next time I accidentally bought something that I would like to exchange and I have to suffer from another same statement from the employees? What happened to complete customer satisfaction?