Serta

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Warranty
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ELMHURST, ILLINOIS -- In May of 2006, I purchased a $1,200 Serta mattress and box spring from American Mattress. I had a Serta over 10 years and it was time to replace it, so I purchased another Serta.

The bed that was delivered was damaged (the ticking was picked and pulled and looked dirty). While the bed frame was being put together on my hardwood floor, it was dropped and scraped and left a gouge in the floor.

I had to call the store and after a few more calls, I did get another mattress (had to take more time off from work).

After 6 months, the bed felt worse than my 10-year old mattress. I sleep alone, yet there was a huge depression that I would roll into and it feels like there’s a broken spring somewhere in the middle. I wake up feeling like I've been hit by a brick truck; my 10-year old sofa sleeps better than this bed.

Since it was so new, I contacted the store and was told I would have to pay $45 to have someone come and look at the mattress. And, unless there was a visible dip in the mattress that I would not get anything replaced. The overall comment was not to expect any real results.

Well, since this mattress has the foam, you won’t see the dip until there is pressure on the mattress.

Next, I contacted Serta directly via email. After about a month, the emailed me that they couldn’t do a thing – go to the store. The worst part; Serta is about 15 miles from my house.

So, now I’m wondering what is the point of having a warranty if you have to pay someone to fulfill it so quickly after purchase?

I called the store again and asked to speak to the regional manager. I eventually hook up with this person and once again, I’m told to pay the $45 and not to hope for much since it’s rare that a mattress is replaced.

Now, it’s a year later and I can’t switch my mattress to a comfortable spot. I actually sleep as close as possible to the edge of the bed to try to get decent support without getting a stiff arm and hip. I don’t know what to do; I can’t afford another mattress and I’m really frustrated.

I do know I WON’T BUY another SERTA ESPECIALLY FROM AMERICAN MATTRESS. If you get a lemon, they certainly won’t and don’t stand behind their products.
     
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Pomona Guy on 2007-09-04:
I love Orthopedic matresses. Had one for 17 years and loved it.
ThinLazyAmerican on 2007-09-04:
Put the damn mattress on the roof of your car if you don't have a truck. Drive it to the store and dump it in the showroom and make a big stink.
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Serta-Sag-Syndrome
Posted by on
I bought a Serta Mattress at Rooms To Go and in less that 1 year, both sides had a sag in them that later measured to be 1 inch. Serta says that the sag must be 1.5 inches for the warranty to kick in. Rooms To Go says " ... we have nothing to say " . Dogs dig holes in the yard that resemble the Serta-Sag and seem to be happy with it, so why should't I ??

I guess there is no place to go with this other than to warn others to BOYCOTT SERTA - BOYCOTT ROOMS TO GO and ask your dog for sleep-comfort advice.
     
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Hugh_Jorgen on 2010-02-04:
For what it's worth, I had a friend that worked for another major mattress manufacturer. Apparently, 1.5" of sag is the industry norm for a warranty claim.

Another thing that was interesting was that any stain on a mattress or box spring will void the warranty. It might just be grape juice, but they have to assume it's a bodily fluid and that turns your mattress into a piece of hazmat that they don't want to have to dispose of.
Anonymous on 2010-02-04:
I would deifnitely stay away from Rooms To Go if you notice all the complaints....never had a problem with matresses though.
Ytropious on 2010-02-05:
"Dogs dig holes in the yard that resemble the Serta-Sag and seem to be happy with it, so why should't I"...lol at that comment.
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