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Service Magic

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Service Magic Is A Scam Rude Fraudulent
Posted by on
Rating: 1/51
GOLDEN, COLORADO -- My company was contacted by Service Magic YEARS ago. They claim to offer pre-qualified screened leads for services that we offer in our area. They charge up front for the name and phone number of the lead. Years later we are still getting emails, phone calls and many spam faxes from this company for very iffy maybe leads hundreds of miles away for types of work our company does not do, nor ever has done. The more I email them and tell me to take me off their email and fax list, the more they call, fax, email and harass. Their office help is nice an polite, but insist you talk to their sale staff who are pushy, nasty, rude, loud, hateful. I have had to resort to threatening to have a cease and desist order placed against them to keep them from filling my fax machine with a dozen pages of unqualified leads hundreds of miles away that are probably phoney on top of it. When I talk to other contractors at contractor meetings they tell me of similar experiences, hundreds of dollars in draws from their checking accounts for leads that no-one ever answers the phone. I just got a lead that said they were considering buying a house and want to know how much a fence would cost before the placed a bid on one. This was 130 miles away in an area that has 74 fence contractors by my count in the yellow pages. what kind of lead is that?
     
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bigal on 2012-02-17:
I don't know yet if that is a good lead or not. I'm still on the fence on that one.
tnchuck100 on 2012-02-18:
I tried using them to find a contractor about a year ago. They connected me with 3 contractors. One with many complaints and two 100+ miles away. It became quickly apparent these were not reliable or reputable people to deal with. They were totally disinterested in helping.
Mandy Black on 2012-02-21:
Good morning "dseabaugh58" -

I am sorry to hear about your concerns with the leads and your account. We can help you adjust your account to better target your zip codes and do offer lead replacements on a case-by-case basis. I'd like to get a chance to speak to you about your frustrations and see what we can due to help. You may reach me directly at 303.963.8066 or at mblack@servicemagic.com.

Thank you,

Mandy Black
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Accountability and Customer Service
Posted by on
GOLDEN, COLORADO -- This company monopolizes the search engine when consumers try to search for reliable contracting service. They talk a good game at first, they bombard you with contractors that supposedly can handle the job. But they fall very short in delivering qualified, reliable, dependable, and honest contractors. The contractor they sent to us, which is who we hired, is taking 4 months to finish our renovations. He does shoddy work, leaves debris outside, doesn't show up on time, and sometimes doesn't show up at all. Service Magic hasn't tried to help us resolve our issue and they will ignore your calls until you mention that you will be contacting consumer affairs about their practices. Whatever you do, do not use this company. They are just as shady as the contractors they send to you.
     
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Alain on 2011-12-15:
You may want to file an official complaint about this at: http://www.coloradoattorneygeneral.gov/departments/consumer_protection
Go to "Consumer Protection" on the left side, and click on "File Consumer Complaint".
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Don't use Service Magic-waste of time and money
Posted by on
SARASOTA, FLORIDA -- I am a small business owner trying to make it in this economy. I was delighted to find a company like Service Magic who would send me real leads. I started using Service Magic 10 months ago. The first 3 months I only received a few leads and got some good ones so it paid off. After that all I receive are useless leads, and hundreds of them. 3 a day or more. I haven't gotten one lead in 6 months. Service Magic will not turn my account off. I have $500.00 in overdraft fees from this company. They make up these leads, you get one or two real people and the rest are phony. Don't use this company, it will hurt you in the long run.
     
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Mandy Black on 2011-12-06:
Good afternoon "tara.shea.holcomb41" -

I am sorry to hear that you are frustrated with your leads. I would like to get a chance to speak with you in regards to your account and leads to see what we can help with. You can reach me directly at 303.963.8066 or mblack[at]servicemagic.com.

Thank you,

Mandy Black
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Service Magic Rip Off
Posted by on
They charged me for leads that were people wanting to ask questions they didn't want any work done they wouldn't stop charging me for a web site they were supposed to build for me that they never built after calling them numerous times and being put on hold for between 15 and 20 min I would hang up and call again and get the same thing.

If you are trying to make clients don't use them they charge me more than I made from their leads. Awful service but they are never late to charge my credit card.
     
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Mandy Black on 2011-06-24:
Good morning "mcc5088" -

I apologize that you experienced these frustrations with your web site process and call times. I would like to get a chance to speak to you more in detail and see what I can due to help. You can contact me directly at 303.963.8066 or mblack [at] servicemagic.com.

Thank you for voicing your concerns.

Mandy Black
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Still charging on cancelled contract
Posted by on
ELYRIA, OHIO -- Have been a contractor for 25yrs. I always worked by my reputation. A salesman from Service Magic talked me into taking ONE lead. If it worked out, I would take more. The first lead was a dud. I called the salesman to cancel, of coarse he was not in. Meanwhile, more leads kept coming in. I called back again to cancel. By the time I finally talked to my salesman, they had my account to $800.00. I only made 2 calls to 2 leads and no one ever called me back on either calls. I closed my checking account before they could take any of my money for any of the leads. The funny thing is they stopped giving me leads because I owed them money. It was the only way I could get them to stop giving me more leads. They refused to cancel my contract of One lead. Now I owe them even more because of attorney fees. As the saying goes, LET THE BUYER BEWARE.
Company Response 04/18/2011:
Hi Armymom8088,



My name is Chelsey Richey and I am the Online Customer Liaison here at ServiceMagic. I am very concerned to hear about your experience and would like the opportunity to speak with you in regards to the issue. If a mistake is made on our part we gladly accept the responsibility and adjust accordingly; please contact me directly so that we can go over your account together. I can be reached at crichey@servicemagic.com or at 303.963.8145. I look forward to speaking with you.



Thank you kindly,



Chelsey Richey
     
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Alain on 2011-04-19:
I took a little web trip and found a lot of complaints about this company. For what it's worth, they even have their own website, http://www.ServiceMagicComplaints.com so you can directly inform the company of your problem with them.
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Servicemagic Is A Rip Off
Posted by on
Service magic will not give you any monies owed to you. The will take money out of your account, but will never give it back even if it is there mistake !!!
The leads they supply are only shoppers that want to waste your time and shop for the cheapest lowest priced work they can get. The customers will lie, run you around and waste your time. Watch out !!!! The leads are terrible. They will tell you anything to get your business.

It all sounds good, but no one that I know who has used them has been happy.
     
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Service Magic Stinks
Posted by on
LEVITTOWN, PENNSYLVANIA -- I used to be a Service Magic Contractor. I had great reviews and earned them. I am saddened but not surprised that I am reading about Service magic doing unethical things. They abuse the contractors in a big way financially. Basically they are a huge ripoff to small contractors even if they are good ones such as myself. Repeat leads, people who have no intention of doing any work, people who ask for return visits for new estimates on the same work, people who do not return phone calls and emails....and an absolutely horrible system for making good on bad or mistaken leads.

Service Magic stinks all the way around.
     
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Anonymous on 2009-02-25:
Sounds like these guys are ripping contractors off at a time when they can least afford the loss. Probably just another MyFreeEstimates.com type scam.
gmbjr on 2009-02-25:
For a larger contractor, with a secretary to answer the phone immediately and schedule the lead immediately , it's not quite as bad. They can get in first and make an impression first, and can afford a higher lead cost because that their getting more of the jobs because so many folks don't check around but use the first caller, making the bad assumption that any contractor Service Magic has will be good. Eventually it ends up being a lower % of their marketing budget at the end of the year, where for a small guy like me it was the most expensive way to generate leads. I did better with newspaper ad and postcards to recent homebuyers.
Tony on 2014-02-25:
I had been with them for 9 years, I have become frustrated with bad leads (wrong info., no response from leads, ,etc.) and there refusal to give credit for these bad leads. It works but its also expensive.
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Beware of ServiceMagic.com
Posted by on
FORT WORTH, TEXAS -- My elderly parents needed to find a reputable door repair and installation person. I went online to ServiceMagic.com and entered the information so they could match my parents with the appropriate handyman. He repaired one door, replaced another. First the work looked truly horrible. He managed to damage the framing and chip paint off the wall. The door he installed did not open properly. It required much effort to get the door open. This is a safety issue. My father is disabled and having a door that sticks could have been disastrous. When my mom called him to complain, he hung up on her. I called him, he screamed at me. I contacted ServiceMagic.com believing they would help. Instead, they simply say that all they do is verify the contractor has a license and they do a criminal check. They in no way are suggesting that the contractor does quality work. If you look at their site, you would get the impression that they are providing a service to find you a quality repairman. They protect the contractor and add insult to injury. Their policy is that if the man did a horrible job, you are required to have the same man come back out and redo it. If he could have done a good job, wouldn't he have done that the first time around. My parents paid this man almost $900 and then had to pay another repairman $300 to re-install the door properly, so that it opens correctly, and he repaired the frame damage the original contractor damaged. Do not use ServiceMagic.com
     
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Anonymous on 2008-08-01:
Thanks for the heads up on ServiceMagic.com. Sorry that you got a bad contractor but I'm sure they have good ones too. ServiceMagic.com should have done more to help you. Sounds like something an A&E repair guy would do.
Anonymous on 2008-08-01:
You should consider using Angie's List - we've had some luck with this. Regardless - ask for references on completed jobs in the past 6 mos.
Anonymous on 2008-08-01:
Ah', I see my shadow is back again.

Carry on...
cherpep on 2008-08-01:
I've use ServiceMagic in the past with great results. Be sure to check their reviews, and post your own.
Grahamkrackah on 2008-08-25:
I work for servicemagic.com. The reality is we do a prescreening requirement making sure all contractors do not have an extensive background. We really look for any felonies, assault, and theft as these are liability issues for SM. We also make sure that contractors carry general liability insurance (protecting the homeowner) and state level licensing for each and every job category available. Based on the fact that I call contractors everyday, there is only a minimal amount of business that carry insurance.
It is then up to you to decide which contractor is the best for you. At some point the good contractors tend to stay in the service because they win jobs and do good work. The bad ones usually cancel because they do not win jobs or have bad ratings and reviews. At some point the good contractors level out at the top. Take this for instance, if you were to buy a used car would you pruchase the car before looking at a carfax history report. The answer is no. Too many homeowners laxidasically choose a contractor on short notice versus doing the research and that means looking at pictures of their work and also verifying references! Do it homeowners it is only going to protect you and things that the problem this guy is having will not happen!
Thanks,
KG
john C, Pa on 2012-06-17:
I have been with service magic for several years, I should have got rid of them long time ago...they are in the business of taking the contractors money. They do not care in what leads are sent to the contractor. They take your money and the dead lead is your problem....this has cost me several hundreds in wasted money and the time to follow up with their bad leads. I truly believe that they resell the same leads over and over and knowingly send you a dead lead in the mix...it would be like mixing a few bad apples with some good ones into your bag and charging you by the pound for that bag. STAY AWAY FROM SERVICE MAGIC!
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Routinely attempts to make unauthorized charges
Posted by on
1. Their leads are predominantly bad, unqualified leads. Over and over again they charged or attempted to charge us for leads that were wrong address, wrong phone number, and wrong email addresses. Often the "customer contact" didn't even own the property in question, and had no authority to make any improvements to it.

2. When we finally gave up on these losers, they refused, yes REFUSED to stop sending and charging us for leads after we told them several times that we no longer would be using their service. I finally had to change my credit card number so that they couldn't charge it anymore.

3. They routinely sent and billed for more leads than we authorized to be sent each month.

4. They continued to try to charge us for leads even after I changed the credit card number, then have continued to send threatening emails and make threatening phone calls if we don't pay for leads they sent literally MONTHS after we discontinued their service.

Under NO circumstances would I recommend that ANYONE do business with these crooks. You literally do better going door to door than using their leads, and you won't have the aggravation of having them try to steal from you the entire time.
     
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Profiling
Posted by on
WEST PALM BEACH, FLORIDA -- Service Magic in West Palm Beach FL.

I called what I thought was a number listed on a web site for sprinkler system repairs and ended up with this company called service magic. The person I spoke to did not identify himself as anything but the company I called ____ sprinkler systems. I asked a lot of questions and after a while I asked what he needed all this information for all I wanted was a simple repair. He then identified himself as a representative of SERVICE MAGIC. He explained that they take all the information and build a profile and put into their data base so they can have other contractors call. In other words they sell your contact information to whatever firms or marketing organization that are willing to pay. BE VERY AWARE OF WHOM YOU ARE TALKING TO AND WHAT INFORMATION YOU ARE GIVING THEM.
If they do not identify themselves and or the purpose of the information they are taking from you they are violating a number of laws. Contact the FCC as well as your state attorneys office with the complaint.

All companies that operate across state lines are require to have licenses. They should be able to tell you what it is and you will use it in filing your complain. If they refuse or don't have it file the complaint on what ever information you can get from them.
Company Response 02/17/2010:
Hello- this is Brooke Gabbert with ServiceMagic. It seems as though there may have been a misunderstanding regarding your experience with our services. Our purpose is to facilitate communications between consumers and service professionals. That is why when you contacted the intended company you had reached our offices. It is never our intent to mislead you or falsely represent a company in our service.

Professionals in our network have been screened to ensure they meet the minimum state required credentials and that information is passed along to you the consumer upon contacting one of our service professionals. We do not sell or share consumer information with any outside companies besides the service professionals that the consumer is looking to receive service from. Visit our Web site at servicemagic.com or don’t hesitate to contact us at 877.699.4736 if you need more information. Thanks!
     
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MissMae on 2010-02-17:
OK..first of all, where is the "profiling" in this review?

Secondly...you said you called a number that you THOUGHT was to a sprinkler repair company, from a website. What was that website?

Thirdly... when skimming over the Service Magic website, they appear to be legit to me: http://www.servicemagic.com/ext/4049888?kw_id=service%20magic&c_id=4342555742&t=12345. I know I've seen their commercials on TV as well...sounds like something that people with little knowledge of a particular type of service would use.

Fourthly.. I doubt they sell your information. I would bet this works much like any advertisement type business...the companies in their directory pay a fee to Service Magic to be listed.

Sounds to me like you were a bit confused, and may want to reconsider what you posted against them.
Anonymous on 2010-02-17:
Service Magic is lead generation company. They make their money by selling customer information. That's what they do.
Anonymous on 2010-02-17:
I fail to see where this guy did any profiling on you.
Your complaint sounds like you're using the context of profiling meaning: the use of specific characteristics, as race or age, to make generalizations about a person, as whether he or she may be engaged in illegal activity.

Also sounds like the man answered the phone exactly how he was supposed to. You just assumed you were talking to someone in the business of sprinkler systems. The man had no way of knowing you had dialed the wrong number.

"If they do not identify themselves and or the purpose of the information they are taking from you they are violating a number of laws. Contact the FCC as well as your state attorneys office with the complaint."

I know of no business that answer the phone with their specific purposes. They say, "hello, thank you for calling such and such business, this is so and so, how may I help you?" What laws did he violate?
MissMae on 2010-02-17:
That's odd...according to the SM website, contractors must sign up and pay to become a listed member and agree to a thorough background check, including checking their state's particular laws on licensing, etc, nowhere does it indicate that SM sells a customers information to contractors, but rather that potential customers can sign up for a free trial period and if they choose, they can become a paid member.
Anonymous on 2010-02-17:
MissMae, What do you think SM does with the information they collect from prospective customers? Why do you think contractors sign up with SM? There's nothing nefarious here. SM advertises in all sorts of mediums in order to attract prospects. They gather information from the prospects in order to pass that information along to the contractors who pay for SM's service. Or in other words pay for the data. It's like what LendingTree does for home mortgages.

Also, The OP never said SM was profiling him. He said they were building a customer profile which is true. SM collects contact information, service needs, best time to be contacted and so on so that they can pass along the information to contractors who can fulfill the need.

The OP's complaint is that he thought he was talking to an actual contractor and not a 'middle man' lead generator. I'm sure he's not the first to think that or will be the last.
PepperElf on 2010-02-17:
so the sprinkler company had a fake number up to con people into giving out their information?


I would suggest contacting the FTC then to see if there's any actions that can be taken
Anonymous on 2010-02-17:
I don't think it was a fake number... the website explains exactly what they do. You find contractors to do certain home improvement tasks for you.
I don't think the rep was being misleading or anything like that. The OP just simply didn't know what service magic actually did.... and is jumping to conclusions.
I still don't know what laws the guy was violating.
MissMae on 2010-02-17:
Stew, the OP used the word "Profiling" in their title, hence my question on where is the profiling? Also...I see what you're saying, but it's not as if it's a scam. They are a legit "middleman" business that does a heck of a lot of background research (according to their terms) on contractors before they will add them to their database.

I still want to know what website the OP found the number on, that lead her to SM instead of the sprinkler company s/he thought s/he was contacting.

I find it aggravating when a consumer slams any business when it's highly likely they were confused or made an error and assumed that business was just out to scam them.
Anonymous on 2010-02-17:
MissMae, I agree it's not a scam. They provide a service for the contractor and for the consumer as they supposedly qualify contractors. I don't know if they do or not but you got to like the concept.

Agree or disagree with the OP you got to admit the review sparked some education about Service Magic.

Personally, I'm waiting for SlimJim to come along and nail this one down.
Anonymous on 2010-02-17:
MissMae... I wonder how the OP got a number as well.
I'm just going through the motions, on the site, to find a number for anything... and I have to go through a lot of steps just to find a "contractor." I'm not going to put my personal information in just to see if a number pops up. But, this service isn't just a run of the mill service... they require a lot of info just to get any sort of contracting number or name or whatever.
Anonymous on 2010-02-17:
Just messing around with google... googling Service Magic in Florida; I've come up with Service Magic Pros; they're an affiliate of Service Magic and they have a number to call. That may have led to Service Magic itself.
MissMae on 2010-02-17:
Very true, Stew. The first time I saw a SM commercial, I thought "How silly, why would anyone use a service like this?" Now, that I've perused their website a bit, I would consider using a service like this if I ever needed help with something I had little knowledge of...like sprinkler repair.
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