They charged me for leads that were people wanting to ask questions they didn't want any work done they wouldn't stop charging me for a web site they were supposed to build for me that they never built after calling them numerous times and being put on hold for between 15 and 20 min I would hang up and call again and get the same thing.
1 Replies - Latest reply on 06/24/2011Add reply
If you are trying to make clients don't use them they charge me more than I made from their leads. Awful service but they are never late to charge my credit card.
Service Magic Stinks
LEVITTOWN, PENNSYLVANIA -- I used to be a Service Magic Contractor. I had great reviews and earned them. I am saddened but not surprised that I am reading about Service magic doing unethical things. They abuse the contractors in ... read full review3 Replies - Latest reply on 02/25/2014
ATLANTA -- I wish I had done my homework as I am doing now to find a forum to voice the terrible experience I recently encountered with this company. I purchased leads from Service Magic which many turned out to ... read full review9 Replies - Latest reply on 02/25/2014
Service magic will not give you any monies owed to you. The will take money out of your account, but will never give it back even if it is there mistake !!!
The leads they supply are only shoppers that want to waste your time and shop for the cheapest lowest priced work they can get. The customers will lie, run you around and waste your time. Watch out !!!! The leads are terrible. They will tell you anything to get your business.
It all sounds good, but no one that I know who has used them has been happy.
GOLDEN, COLORADO -- This company monopolizes the search engine when consumers try to search for reliable contracting service. They talk a good game at first, they bombard you with contractors that supposedly can handle the job. But they fall very short in delivering qualified, reliable, dependable, and honest contractors. The contractor they sent to us, which is who we hired, is taking 4 months to finish our renovations. He does shoddy work, leaves debris outside, doesn't show up on time, and sometimes doesn't show up at all. Service Magic hasn't tried to help us resolve our issue and they will ignore your calls until you mention that you will be contacting consumer affairs about their practices. Whatever you do, do not use this company. They are just as shady as the contractors they send to you.1 Replies - Latest reply on 12/15/2011Add reply
SARASOTA, FLORIDA -- I am a small business owner trying to make it in this economy. I was delighted to find a company like Service Magic who would send me real leads. I started using Service Magic 10 months ago. The first 3 months I only received a few leads and got some good ones so it paid off. After that all I receive are useless leads, and hundreds of them. 3 a day or more. I haven't gotten one lead in 6 months. Service Magic will not turn my account off. I have $500.00 in overdraft fees from this company. They make up these leads, you get one or two real people and the rest are phony. Don't use this company, it will hurt you in the long run.1 Replies - Latest reply on 12/06/2011Add reply
ELYRIA, OHIO -- Have been a contractor for 25yrs. I always worked by my reputation. A salesman from Service Magic talked me into taking ONE lead. If it worked out, I would take more. The first lead was a dud. I called the salesman to cancel, of coarse he was not in. Meanwhile, more leads kept coming in. I called back again to cancel. By the time I finally talked to my salesman, they had my account to $800.00. I only made 2 calls to 2 leads and no one ever called me back on either calls. I closed my checking account before they could take any of my money for any of the leads. The funny thing is they stopped giving me leads because I owed them money. It was the only way I could get them to stop giving me more leads. They refused to cancel my contract of One lead. Now I owe them even more because of attorney fees. As the saying goes, LET THE BUYER BEWARE. 1 Replies - Latest reply on 04/19/2011Add reply
Service Magic recommended a contractor that was absolutely awful. Do not trust them, they do not vet their contractors. Use someone else!!! Add reply
PHILADELPHIA, PENNSYLVANIA -- I've been using Service Magic for one month now and have spent $300 in leads & only have $100 to show for it. Most of the leads they send me, especially the expensive ones, never return my call & email. I call the customer immediately to. Service Magic says that they only give 3 other contractors names out to the potential customer. So one would think that the customer would want at least three estimates especially in this economy.
1 Replies - Latest reply on 11/08/2011Add reply
My common sense tells me they are full of it. Any contractors out their with positive feedback about Service Magic?
What a ripoff for the small contractor! They charge 3-4 contractors for one lead. It quickly adds up with no results in my case. I called the leads back immediately, but found they were 'tire kickers' and price shoppers not interested in quick service. I also lost $99 in a setup fee.
1 Replies - Latest reply on 03/19/2009Add reply
'Word of mouth' is the best advertising in the HVAC, electrical, and plumbing fields. I will never sign up for an online service like this again!
I have read several other reviews of this company from both consumers who depended on them to provide quality contractors and contractors who were expecting quality leads. Both have had disastrous experiences with Service Magic.
I am a mechanical contractor from Seattle, WA. My experience with this company is limited to their over-aggressive marketing tactics; multiple marketing calls from different representatives, calls at all hours of the day, US postal service mail even though unsolicited.
I sensed something was wrong about this outfit after he first few contacts with them. Even though I made it clear that I was not interested in using their service they continue to spam my e-mail and leave messages on my business phone repeatedly trying to solicit my business.
I am one of the lucky ones, I didn't fall for it. Don't you become one of the unlucky ones.
Service Magic is not what it claims to be. They send you leads that are not able to be confirmed, you call for 3 months and cannot contact the customer and in general are getting worse with time.
Their new scam is charging you for leads that the customer does mot own the home.
If you are a reputable contractor and want to stay that way, do yourself a favor and steer clear of this corrupt company. They are in the business of selling us a name... qualified or not, then making your life a living hell trying to get a credit for the lead.
JACKSONVILLE, FLORIDA -- I recently trusted the Service Magic company to recommend a reputable concrete service. I was contacted by the company and had the "work" done in August. My concrete contract was for 4 inches (I got 3 inches), the added concrete section is so much lower than the existing concrete, that you will trip on it. Also, they broke my underground sprinkler system in so many spots that it cost me more money to repair the damage to the sprinklers than the concrete cost me in the first place. I contacted Service Magic and have been given the "run around" since August!! All the claims for correcting shotty work done by one of their clients is a joke. They just try to make recouping compensation (which they claim to provide) so difficult that they hope the consumer will just walk away from the claim.
I advise everyone to use "word of mouth" or recommendations from friends when needing service and DO NOT TRUST SERVICE MAGIC!! Because getting "service" from them does in fact, require some feat of "magic"!!!!
MIAMI, FLORIDA -- Service Magic's website is deceiving. They would have you believe that they vette their contractors--they do not. I got a contractor's name off their website. What a disaster. He eventually had his phones turned off and wouldn't return emails.
I am still out a couple hundred dollars and when I called Service Magic's "customer service" they gave me the run around and treated me like crap. They just keep moving the goal posts so you can't qualify for their guarantee. Don't use them.