MIAMI, FLORIDA -- Service Magic's website is deceiving. They would have you believe that they vet their contractors -- they do not. I got a contractor's name off their website. What a disaster. He eventually had his phones turned off and wouldn't return emails. I am still out a couple hundred dollars and when I called Service Magic's "customer service" they gave me the runaround and treated me like crap. They just keep moving the goal posts so you can't qualify for their guarantee. Don't use them.