BETHESDA, MARYLAND -- I had a pressure valve leak so I had water damage in one level of my house. I called my agent who gave me the 800-number for my insurance company which is State Farm. And when I contacted State Farm, they said they had two people, ServiceMaster and ServicePro, and gave me the numbers of both companies. I called ServiceMaster and the man I talked to asked for my area code. When I told him that, he said a local party would contact me relatively soon. And that was true. Within half an hour, I got the phone call saying that they had already gotten my request and they were sending somebody down to look at the damage.
It took less than an hour from the moment I talked to the 800 man to the time that the ServiceMaster people were ringing my doorbell. They had to take up my floors and a lot of my walling down. They were there all day until 5:00 then they came in the next day to finish the jobs in putting those big fans. They came everyday including even the weekends to move the fans around and keep monitoring the moisture level. They were also very nice about returning phone calls. They were outstanding, extremely professional and very friendly. And the damage has all been cleaned up now.
I've been extremely pleased with the ServiceMaster guys from Mt. Airy, Maryland and I've talked to people about them. Mt. Airy is not that close to me and it's about a half-hour drive. So it wasn't really a local company that came down but they gave me excellent service and they were the nicest people I've dealt with in a very stressful situation. They were understanding and helped me walk through this.
In fact, I just got a letter from them telling me that my insurance company is going to give me the check that I have to mail out. So they've been keeping me up-do-date with how to do this because I don't know how to do it. And it was wonderful that they even sent me a stamped envelope so that I wouldn't have to pay $0.49 to mail the check. Also, I did not know a contractor and they suggested that I get the contractor they recommended. So that's who is doing the repair work right now.
CHESTERFIELD, MISSOURI -- A drain pipe in the shower on the second floor of the house burst and we didn't notice it right away. I took a nice long hot shower and it dumped all the water out of the shower down into our kitchen, and down the wall, and into the basement. There were at least 75 gallons of warm water that went down between the walls and into the kitchen. We had soffits over the cabinet tree and the counter throughout the kitchen and it soaked the drywall on the bottom of the soffit, and then, started pouring through.
We didn't notice it for a couple of hours and it was still pouring water down and had taken that long to soak through in the kitchen. Then it broke through and went in. It poured down the front of the cabinets, the counters, and on the floor. Fortunately, most of it looked like it went down between the walls and the basement had a lot, and there's a drain nearby so it ran over there.
I called the insurance company almost immediately while it was still dripping to find out whether I had any insurance for that and they made arrangements with ServiceMaster Restore to come out the next morning. This was 10:00 at night when we discovered it. ServiceMaster Restore came out at 9:00 the next morning. They pulled the drywall apart. They're very professional and straightforward. I didn't have to worry about them stealing anything in my house. A lot of times, when I've got a contractor here, I stay with them and watch them and I make sure they don't take anything.
I let them be to do their thing. They tore out the drywall and the soffits and moved the fixture where the water was pouring around and put in the fans and the dehumidifier and set it all up. It took three-and-a-half days for them to dry everything out.
I couldn't get the pipe repaired for a week because the plumber was so busy but they came out and taped it all up so that we could, at least, use it a little bit. With that in mind, even after everything was dried out, ServiceMaster left the fan and the dehumidifier here blowing air into the space above the soffits. They tore out some area in the wall in the bathroom next door because they needed to get behind the cabinets. They did a fantastic job. I don't know anybody else that's going through that right now but if I ever do, they're going to be the people I recommend. I was impressed. I'm accustomed to working with contractors and ServiceMaster Restore were great.
GRAND RAPIDS, MICHIGAN -- I called ServiceMaster and they very quickly came to my rescue to help clean up the water damage and immediately started the drying process. They came out every day for a week and found all of the water damage and dried it out very effectively.
They were excellent at explaining what was happening and why. They brought in many huge drying fans and a massive dehumidifier. They even added huge drying tunnels to the ceiling where water damage was. I mainly dealt with Adam who was exceptional at returning my calls and answering questions. He even came out a week later to check out another possible leak area. I was very pleased with their service and recommend them to anyone in need of this type of service.
KENT, WASHINGTON -- I had a refrigerator that leaked and ruined some floors and walls. I called my insurance agent and she gave me a contact name at ServiceMaster who put me in contact with the project manager named Umberto. He gave me a call then we got a time for him to come out and he walked through the property. We talked about what needed to be done. Then it was that same week that I had people coming out on the weekend and start doing the work.
Two guys came in and ripped out the ruined floors and walls and dried them. They got the dryers going and they did a great job. They were also friendly, tidy and fantastic to deal with. I was really happy. However, I still need to call them because they issued me a quote but I got an invoice that is $700 more than the estimate they initially gave me. Umberto explained to me that any increase or additional work would have to be approved with me prior and nothing was ever discussed with me. No one called me about any additional charges.
I just responded to whoever sent me the invoice that that is not acceptable and there's no detail in there for me to be able to see what the differences were. I haven't heard back from them but I'm sure I'll get the billing thing resolved.
FARMINGDALE, MAINE -- The heating system broke down and blew smoke all through the house. I had ServiceMaster Restore do smoke damage cleaning. I had them start immediately according to their schedule which worked out well for me because it was the day after I had hired them. I was very pleased with how they arrived promptly. Everyone seemed very cordial, friendly, work oriented and performed very detailed work. I was very appreciative of that and I couldn't believe how in-depth their cleaning was. I had some very small knickknacks that they really took some time to clean. Also, they were very helpful to my questions. I would recommend them.
BRISTOL, TENNESSEE -- I had a water treatment system explode underneath the cabinet while I was gone all day. I came back about 7:00 at night and had three inches of water in the basement and two inches of water in the kitchen. I contacted two different companies and ServiceMaster Restore was the quickest to call back and they were out here as soon as they could. They've taken care of me pretty well so far. They've dried the areas as best as they could and the drying and cleaning people were great. I'd recommend them. But they haven't finished so they may also have to get some mold out of the cabinet.
BYRON, MINNESOTA -- On the first night that ServiceMaster was here, there was water on the floor and we were all in the basement working and moving things together. However, my husband and I felt that they spent more time mapping out than actually helping us lug wet boxes and pump water. One guy helped lug wet stuff out but the team manager spent forever drawing the layout of the basement so he could mark everything and measure all the square footage.
Their emergency response was not great but the rest of the time, they sprayed the stuff and did what we expected. The fans and all the commercial level stuff they brought in were great and did the job well. The basement didn't smell and was dry and clean afterward and that gave us peace of mind
However, the price ended up being really high. I would have liked that they'd touched base with me a little bit more with options to control the cost. They just kept on saying it'll go to the insurance. We have a cap on our insurance and there's very little left for us to replace the drywall that they cut open. Other than that, ServiceMaster came and did what needed to be done.
FALLS CHURCH, VIRGINIA -- We had a flood at the basement and our insurance company sent ServiceMaster Restore immediately. We were in Florida when it happened and my daughter was the one who discovered the flood. She had been visiting our house that day and greeted the techs from ServiceMaster at the door. She handled the coordination with them first, for a couple of days, and we came home during that time.
Their technician were knowledgeable and professional. They knew exactly what they had to do. They kept working until the job was done. We were very happy with what they did. We had to return to Florida to finish out our stay and when we go back somebody will be having the ceiling put back together and the painting done. That's when we'll know how the cycle will be. Overall, we're very satisfied with the work that they did and hopefully we'll never have to call them again.
BALTIMORE, MARYLAND -- There was a flood in my kitchen and my homeowner's insurance told me that I could go with ServiceMaster or get my own so I went along with them. The first techs came out immediately and did their job in drying and tearing the walls, and drying it out. They started February the 11th and dried them out in three days but it stalled from there. Now, it's March 23rd and we're waiting on the second half who are supposed to come and finish tearing the kitchen out and doing what they're supposed to do.
A house can be built faster than they could have put my kitchen back together. Had I known it was going to take this long, I would have gotten my own. They're poor as far as communicating with us so I reached out to them. They told me it takes time for this kind of stuff and if my cabinets weren't there, then I had to reorder. I did that a week ago. They said they will be here tomorrow, which is Friday.
LOS GATOS, CALIFORNIA -- ServiceMaster Restore were with us for about four weeks because we had a water leakage problem that came through the bottom floor, which was a finished basement of 1,200 square feet. I called them on a Saturday because we noticed that there was water leaking into the edges of the room and they came right away. They noticed that the elevator that we have was sitting a few inches above water in the shaft of the elevator. So, they came back right away and got that pumped out.
And then, the whole thing had to be torn out because the walls were soaked and they didn't want mold to get in there. They got dehydrators in the various rooms, left them in there and were everyday at work. They had a crew of women who packed our stuff that was down there, in boxes and plastic wrap and then labeled them and it's all in our garage right now.
Overall, our experience with them was fine. Whenever I called them, they were prompt in answering. Their office staff was good. They followed up on emails. The owner of the company even came by on Saturdays and Sundays to check that everything was going well during that four-week period. The guys that worked downstairs were very courteous and helpful. I used to put out water or juice, or cookies and they were appreciative of that. They worked hard and did a good job. They were really great.