QUINCY, ILLINOIS -- ServiceMaster has been excellent. I've done a few things with them. We bought a new home and part of it was getting molds. I talked to some guys that do mold testing and they recommended ServiceMaster over ServicePro because of ServiceMaster's follow-up and knowledge.
Nick was a great service manager. He coordinated all the guys and the different things they had to do. They were in my crawl space, vacuuming, sanitizing, sealing, and putting down a new vapor barrier. They also cleaned the floor. So, they did a really good job. They really helped me understand the exact mold problem that I had in my basement. I knew I had one but I didn't know it was as bad as I thought.
And then, I also had them do my carpet cleaning for the whole house to get it ready to be put up for sale. I had a couple of problem spots that they really did a number on. When they first cleaned it, it brought the smell out. The carpet was old and there were some permanent marker stains, and they totally got those out. I can't believe they got permanent marker out of my carpet.
And then one of the spots was old and when the heater was turned on, it brought the smell back out. ServiceMaster came back out and treated it again with something that deodorizes and smells good, which really helped. They did a final cleaning and re-cleaned the problem spot. I was just in there again today, and it smells great.
From my perspective, their customer service was top-notch. They knew what they were doing, how to show me where the mold was, what the problem was, and gave me options. They were going to do a couple of different things but one was too expensive. So, we went with the lower option in the crawl space and it worked out fine. So, I was really happy.
LAKE ARROWHEAD, CALIFORNIA -- I have a three-story house up in the mountain area. We had a flood for four days and it wiped out five bedrooms and three bathrooms. I made an insurance claim at 2:00 on a Friday morning and ServiceMaster called me within 30 minutes trying to figure out if they need to send someone up there immediately or if we would meet the next day. We agreed to meet the next day. From that time on all the way to the end, they were very professional, on time, and got it done when they could. I was very happy with them.
As a first step, they evaluated what was going on. We did a bit of paperwork then they started to remove the items on the first floor. It was on a Friday so they rescheduled for a Monday. On Monday, they had a separate crew come in that inventoried all the lost items and then all of the saved items. They wrapped all the saved items, shipped and put those in storage within four days. All the lost items were tagged, identified, itemized, and wrapped up. If we would like to have them kept, they would've kept them; and if not, we had them removed. All the damaged stuff was gone within a week and a half.
There were a couple of scratches on the doors, which is nothing major and we're going through that, but at the end of the day, their service was great. They explained the process and when they started drying out the entire house, they were there every day, which was great. Instead of just putting fans on there and disappearing for five days, they were checking on it, probing, and moving things around. They expedited the dry out process, which was very nice.
FARGO, NORTH DAKOTA -- We had a water backup recently due to a gasket fit that loosened up on our sump pump, and it started the water damage to the carpet and dry wall. I called ServiceMaster out and they came out the next morning and got to work on the restoration right away. They finished it up quickly so the contractor could get in as soon as possible. They were very good. The technicians explained what they were going to do and kept in contact with me every day because I don't live in the house. We had good communication. Right now, we're happy and I'm very satisfied with the service that we've received.
GLENDALE, CALIFORNIA -- I had a water damage coming from the kitchen going to the dining and living room, and the stairs in my penthouse which has three levels and the stairs and kitchen cabinets were all damaged. ServiceMaster came the next day after the inspector from Farmers Insurance came. They moved all the cabinets, dry walls and floor. Then they put the fans to make them dry and sanitized inside the dry walls and the floor. Their service technicians were really polite. When I had any questions, they answered me and tried to help me with the simple words as I don't know the technical ones. I'm really satisfied with them.
TWIN LAKE, MICHIGAN -- We have a Michigan cellar in this old farmhouse. When I went down there to retrieve something that I wanted, there was a huge puddle of water down there that got into the furnace and it flooded some parts in the furnace and caused our heat to go out. We didn't have heat for five days here.
We called a furnace company first and they were the ones that told us we should call ServiceMaster to come out and get that water out of there. We did that and they came out on the same day. The two women who came out were friendly and said they'd get us taken care of. But it took a couple of days because one day of the fans down there was not enough and the fans had to be there for two days before we could start repairs on the hot water heater and the furnace.
They also put sand down there to dry it out and that, in turn, blew out the pilot light in the hot water heater so we didn't have hot water either. It was just one thing after another. We had to find out where the leak was coming from and that turned out to be from a pipe that was under the kitchen sink. It went under the house there to that trap. The plumbers had to fix that first then we had to order new parts for the furnace and they had to come back and put those in to the tune of $825. So it was a little mean inconvenience and a very expensive undertaking. We have Farmers Insurance but we still had $500 deductible.
PITTSBURGH, PENNSYLVANIA -- We had a vehicle that exploded on our driveway. It happened on Friday, I called ServiceMaster Restore that afternoon and they were out here Saturday morning. They came out and cleaned up all the smoke and soot from two of our floors. They also hired out for our clothes. They took all of them and had them all cleaned for us and were very careful about our feelings and our belongings. They dealt with us people that are losing things very well. They've been absolutely fantastic.
They are also having people come in and power wash where the vehicle fire was and they're having our garage doors fixed for us. We're waiting for that right now but other than those two things, everything else is finished and we're very happy. And I have said it on Facebook and anywhere else I can say it, “Hey, these guys are great guys.”
VIRGINIA BEACH, VIRGINIA -- We couldn't get anybody from the area so we called ServiceMaster Restore. They sent the team from Pittsburgh and they were very nice. The only thing we weren't happy with is when their lines weren't as straight as they could have been. They cut up 24 inches. The government will either let us go 24 inches or 48 because that's how Sheetrock comes. They don't want to pay for more than they have to. So, they said that we had to go up 24 inches and that would take care of our footing because we only had 6.5 inches of water, but if the lines aren't cut straight, the crew that comes in to put the Sheetrock in can't use just half a sheet.
I was surprised that they didn't use a laser leveler to mark the walls. We wound up going up to 32 inches so we could get a chair rail height. This house is a little bit different as to what they had done because this is an older house and the builder in this whole neighborhood used Sheetrock and then put plaster board up and then on top of that heat plastered. It wasn't just drywalled, so it was very thick. They had to use the Simon blades and then when we had to cut up higher. They have to be very careful about the height that they cut. If they're too short, someone is going to come behind them and fix that and if they're way too high in some areas, they've got to fix that.
POTOMAC, MARYLAND -- The main drain to the house was clogged so we had a basement flood. ServiceMaster came in, ripped out the carpet, brought in the big fans and got it all dry for us. I was doing it all long distance with my son in the house and me in Hawaii and it was quite smooth, all things considered. I also talked to the estimator who came out over the phone and he was great and helped clarify things that I was unsure of. I'm 100% satisfied with their service. They did exactly what they said they would do and it's bone-dry, with no molds and it looks good. I would recommend them.
BEND, OREGON -- We had pack rats in the crawlspace. The first kid I got from ServiceMaster wasn't very thorough and I was not impressed with him but they sent a different individual back out who took more time and that ended up working out well. The other professionals we worked with were very good and I was very satisfied. Once they were on the site, they seemed very conscientious and friendly. They did a nice job. I also had them come out as a follow up and they were responsive to that as well.
However, one time we were scheduled to have service and another incident occurred at another location. It was a commercial location where there was some water damage. They abandoned us and went to that location instead which didn't feel right because we felt secondary to their other client. And I kind of arranged my schedule to be around when they were around and then they immediately took off. The issue was probably the number of folks they have on staff where people get sick and can't make it in to work or they have different scheduling conflicts. But I would recommend them to other folks.
OREGON CITY, OREGON -- We had water damage from an overflowed shower. The professionals from ServiceMaster who came out have been good. They got everything all dried out and torn out. The service was excellent, however, some of the equipment were faulty. One of the dehumidifiers wouldn't shut off as the switch was broken. And two others did not work well.
They came out and replaced a couple of them but how the pump parts weren't working right so the water just collected in the thing that it was sitting in. Instead of pumping out, it kind of sat there in the room. The other ones did okay and were working like they should but probably some of the equipment gets used a lot and maybe needed to come offline and get checked out. Other than that, they took care of it as best they could and promptly. I'm happy with it.