[X]

Shape FX


2 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
Incompetent Employees & POOR Customer service!!!!
Posted by ShapeFXSucks on 08/11/2010
The INFAMOUS stains!!!!
The INFAMOUS stains!!!!
HAMPTON, VIRGINIA -- ::::::::::::::Here is the email I sent Shape FX 8/10/2010::::::::::::::::

I would like to inform you of my dissatisfaction with your Product and POOR employee's Customer Service.

I Ordered a skirt on line Approximately 7-12. I Received a WHITE skirt ( (item # WQ81 WA 12) with three "Black stains" on it. I contacted Shape FX 7/15 as soon as I inspected the garment. I spoke with Lindsey she advised that a replacement skirt would be sent immediately, along with a refund of my shipping cost (2nd day air). For some reason my gut instinct wouldn't allow me to be at ease, due to this garment being ordered for a Vacation I was going on July 23rd. So I decided to call the very next day to verify if in fact my skirt was shipped off. IT WASN'T. I understand that my initial call was placed after the business day 5pm PST 8pm est. However my replacement skirt should have been sent off 7/16 due to Shape FX's negligence.

When I called Shape FX 7/16, Rob took my call and stated "Miss Moore everything will be taken care of, and you'll have your skirt before your vacation! He also stated a "Manager" would be in contact with you Saturday 7/17. I waited and waited and NEVER did this "Manager" call. So, I contacted Shape FX again...Guess who answers? Rob!. He stated I'm sorry Miss Moore we don't have a manager on the floor you can speak. But rest assure you will receive your skirt on or before Tuesday 7/20.... I verified my telephone number with Rob as well as my address. Shape FX had the WRONG number ....!!! Moving right along Tuesday comes, I contact Shape FX during my lunch hour.... Lyndon "Account Specialist" is placed on the line. He Verified that my skirt was just shipped 7/20 (UPS GROUND) and Rob didn't have the authority to tell me I would have my skirt by 7/20, "He a new employee" is what Lyndon explained. As if that was suppose to excuse
the LIES I was given???? I then got VERY UPSET, and used profanity at Lyndon. I told Lyndon to CANCEL my order, intercept the skirt, and REFUND my money! Lyndon had not a single OUNCE of compassion for what was going on (and put the cherry on top) by hanging up in my face! I called back and was told my a very rude young lady ( "we don't have an employee by the name of LYNDON here & no supervisor for you to talk to")..........I was completely PISSED!!!! I never called back. Moving right along......I had to go out and purchase another outfit because of Shape FX's incompetent employees! My vacation came and went. I've been back almost 3 weeks now and GUESS what was on my porch waiting for me when I got home from work yesterday 8/9/10? (MY REPLACEMENT SKIRT) !!!!!

I WILL NEVER SHOP WITH YOUR COMPANY EVER AGAIN ... I WILL BAD MOUTH THE QUALITY OF CLOTHES EVERY CHANCE I GET.... YOU DON'T INSPECT THE CLOTHES YOU SEND OUT....WHITE SKIRT WITH BLACK MARKS ALL OVER IT????.....AND YOU SEND THE REPLACEMENT ALMOST A MONTH LATER....ATROCIOUS!!!!!


Signed a EXTREMELY DISSATISFIED EX-CUSTOMER!!!!!!!!!!

     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by Helpful on 2010-08-12:
Sorry Shape, but such comments speak a great deal for one's mentality. The equivalent to hanging up, on this site, is removing the comment.
Close commentsAdd reply

Worst Company Ever
Posted by Kgaudet467 on 01/26/2012
HAMPTON, VIRGINIA -- I have never dealt with a company with such rude and inadequate employees. I placed an order in November 2010 for 2 shirts totaling $96.65. In December they debited my bank account for $147.45. I called them three separate times and was told different stories and that I would be getting a credit to my account. Not to mention here it is in January and I still had not received my merchandise. I finally got it on January 6th, was so disgusted with everything, went right to the post office to return it all, not to mention they send me 3 shirts instead of two. I got confirmation emails that they received the merchandise on January 9th. They credited my bank account on the 18th for $57.76, so they tried to screw me out of $89.86. Called them today on January 26th, asked to talk to a manager, they said they don't have one on the floor, but they could put a request in for someone to call me, but they don't know when that would be and then she put me on hold and what a surprise, we got disconnected. Called right back and asked for Janice but the girl didn't know who that was. Had to go through the WHOLE story AGAIN. She said she would put a refund request into the refund department and I should get a credit in 5 - 7 days, couldn't give me a confirmation number or anything. So now if I don't see the credit in 7 days I don't know what else to do. Is calling the Better Business Bureau worth anything? So please don't order from this company.
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by abuchheit581 on 2012-01-26:
You were probably billed the extra money because the order was for 3 shirts not 2. That is why 3 shirts were sent to you. The question is who made the mistake on the shirt count, was it you or the business? Mistakes do happen. Sending the shipment back when you did is in my opinion overreacting, but that is just my opinion.
Close commentsAdd reply

Top of Page | Next Page >