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Sharp Electronics Corporation Consumer Reviews - Page 2

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Broken Drum - No Satisfaction!
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SHARP PLAZA, MAHWAH, NEW JERSEY -- I purchased a Sharp Copier 06/07 which worked okay until I had to replace the toner cartridge. I replaced the toner cartridge and it leaked. I first thought it was a defective cartridge and asked the merchant to replace it. The replaced toner cartridge had the same problem. I called the service department at Sharp and explained the problem - they said I had to periodically clean the overflow toner compartment. I purchased another toner cartridge and guess what - it leaked again. I called the service department again and now they said the drum was bad. I asked them how long a drum should last and they said between 17,000 and 18,000 copies. I had made only 1,500 copies.

They refused to do anything about it because they said the warranty had run out which was 15 days. Now I have to spend another $250 to replace both the toner and drum cartridge. In addition I had to purchase 2 new toner cartridges that went bad. Total cost $425 - the copier was only $450! The machine is only 5 months old with only 1,500 copies.

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Digital Clock
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Purchased brand new inexpensive Sharp digital clock. Product worked for one hour then displayed partial numerals while blinking wildly. All subsequent tries to make this product work failed. Junk-in-a-box. Beware.

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Update on Sharp Service
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I wrote a letter to Sharp and faxed it. I received a phone call from the marketing department the next day. They were very pleasant and offered to compensate me for my troubles - they would send me a new drum and 3 new toner cartridges. I am pleased that they responded so quickly.

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Sharp Electronics Corporation Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 3 ratings and
13 reviews & complaints.
Contact Information:
Sharp Electronics Corporation
Sharp Plaza
Mahwah, NJ 07495-1163
1-800-BE-SHARP (ph)
www.sharp-usa.com
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