SHARP PLAZA, MAHWAH, NEW JERSEY -- I purchased a Sharp Copier 06/07 which worked okay until I had to replace the toner cartridge. I replaced the toner cartridge and it leaked. I first thought it was a defective cartridge and asked the merchant to replace it. The replaced toner cartridge had the same problem. I called the service department at Sharp and explained the problem - they said I had to periodically clean the overflow toner compartment. I purchased another toner cartridge and guess what - it leaked again. I called the service department again and now they said the drum was bad. I asked them how long a drum should last and they said between 17,000 and 18,000 copies. I had made only 1,500 copies.
They refused to do anything about it because they said the warranty had run out which was 15 days. Now I have to spend another $250 to replace both the toner and drum cartridge. In addition I had to purchase 2 new toner cartridges that went bad. Total cost $425 - the copier was only $450! The machine is only 5 months old with only 1,500 copies.
I wrote a letter to Sharp and faxed it. I received a phone call from the marketing department the next day. They were very pleasant and offered to compensate me for my troubles - they would send me a new drum and 3 new toner cartridges. I am pleased that they responded so quickly.