Sharp Electronics Corporation - Page 2

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Update on Sharp service
Posted by on
I wrote a letter to Sharp and faxed it. I received a phone call from the marketing department the next day. They were very pleasant and offered to compensate me for my troubles - they would send me a new drum and 3 new toner cartridges. I am pleased that they responded so quickly.

     
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User Replies:
Anonymous on 2007-12-03:
Great to hear!
Anonymous on 2007-12-03:
It's amazing how these companies will work with you if you follow the proper path to report problems and do not come off as argumentative.
jktshff1 on 2007-12-03:
It's all about being polite and nice. More important, getting the right piece of paper in the right person's hands to get it handled.
Be sure to let us know if they follow through with the promise.
Good Post.
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