Sharper Image Consumer Reviews

After looking on their website they appear slightly expensive, but the incentives appear to help[ with costs that might be higher than normal. What is not apparent is that the company policy is that you can only use one incentive or the other. For example, they offer free shipping over a certain amount and they give you back 20% in credit of your purchase and they included a free $25 gift card with your purchase. The insulting thing is that Sharper Image's policy is that they do not accept multiple forms of discounts although they entice you by offering cash back (credit towards next purchases), gift cards for free, and free shipping. The thing that is not obvious is that you can not combine offers together in one purchase. Such as free shipping and using cash back or free shipping and the gift card they offer you with your purchase. I have not received my shipment so I can not comment on the purchase as of yet. I can only say that I was disappointed with the shipping charges (when every other retailer are offering free shipping with discounts) and I was disappointed to with not being able to combine discounts with free shipping. I am surprised at Sharper Image charging a higher fee for products and not honoring the discounts that they offer when combined with other offers. Beware, as you shop on their site.

NOVI, MICHIGAN -- Bought Ionic Comfort Quadra Air Purifier on special $200 off when you buy two. Only one was delivered to my house. Waited for the second one never came. This was purchased through PayPal. Contacted PayPal about my problem. When I talked to Sharper Image they said FedEx lost the second one. Waited for second one. Check PayPal and $200 dollar had been refunded to my PayPal account. Called Sharper Image back and they said they didn't know why. Asked them were the second purifier was. Still checking on it. Meanwhile PayPal reimbursed me all my money back. Called Sharper Image and was told I have to return the one I have or pay $389. Never asked me if I still wanted the offer.

Called Sharper Image and told them I would pay the $589 direct to them to them and they could send me the second unit. They said no and I was to return the first unit and reorder. I then said I would just pay the $389 direct to them so I didn't have to spend all the time packaging and running around because I work a lot and didn't have a return box. They said no. Willing to pay for the product, like the product and they said no.

HOUSTON, TEXAS -- I received a Sharper Image motorized wine opener, model KP-W100 as a gift. Admittedly, I did not open it until over a year later but it was new in the box. The material it was made of was tacky... extremely sticky and impossible to touch without getting black sticky material on your hands. The cellophane it was shipped in had stuck to the opener, apparently causing this. Turns out, it is a licensed product, not made by Sharper Image and only sold in stores. Sharper Image refused to stand behind the product in any way. They were simply not interested. They referred me to the store where it was purchased... a store that no longer carries S.I. products.

Short story is that I'm out of luck. Research showed the product to be universally disliked, as it tended to quit working after a few months. Bottom line: Sharper Image is not a real company and does not stand behind their licensed products.

Gift cards and cash credits not usable!! Don't fall for their promotions.

I own THREE of these Quadras. These things are more trouble than they are worth! Although they clean the air (somewhat), they require VERY frequent and VERY thorough cleaning (NOT because my air is any dirtier that yours either). Cleaning is required almost weekly, never any longer than 2 weeks, and to clean them thoroughly is VERY DIFFICULT. If they are not cleaned regularly, they become very noisy, making highly irritating static and crackling sounds.

To clean them, I remove the grids, take the remaining cases/enclosures outside, and blow them out thoroughly with compressed air. Then I turn them upside down a few times per the instructions, and then I blow them out some more. And then I wash and dry the grid as the instructions call for. What a PAIN! Also, these things do not come back on automatically after a power failure. I am sorry I bought them, especially considering how expensive they are.

This keychain is defective. Bought 2 like many of you and neither hold charge or turn on. This company knows this and should not be selling these but the fact is that most people got it as a gift and won't return it. Plus if you pay more than half the cost in shipping to return it, as requested from 1800 374 2744 www.mscustomercare.com, it is not worth it. Especially when you get another defective one shipped out to you. That is what happened to me. Sharper Image is already bankrupt and now I can see why. DON'T BUY THIS PRODUCT. BOUGHT 2 AND BOTH WERE DEFECTIVE.

CALIFORNIA -- On February 11th I purchased a set of the Sharper Image wireless speakers. After the first week I started having trouble with the transmitter receiving the signal from the stereo and the only way to solve the problem was to turn the stereo to MAX volume. Next problem to happen was the transmitter wasn't receiving power. I had to stand there and hold the plug at an angle inside of the transmitter in order for it to receive power. After a short period of time, that too stopped working.

I spoke with the store and asked about an exchange but because I do not have the original box the speakers came in they were unable to help me. This was my fault and understandable and they were very polite and I completely understood. I emailed The Sharper Image and explained what had happened, and they merely sent me a form response asking for the order number and that they couldn't help me until I responded with that information.

Basically I was blown off and totally disregarded. I have now spent $161.57 for speakers that lasted approximately 3 weeks, for a total of $8 a day on a temporary use cheaply made product from a company that doesn't even bother to read the emails!

TAMPA, FLORIDA -- I returned this watch on June 3, 2008 because I learned that this watch was not being sold in any store and after I contacted the Company that made the watch they stated that it must be counterfeit and all warranties will not be honored. The Store stated that they were in bankruptcy and could do nothing about it. I explained that the watch must be counterfeit and they stated to me that the store is no longer in operation and was very sorry.

It seems like if a store sells a product, and the product might be counterfeit as the maker stated they would at least honor the request for a return. They suggested that I join the other complaints they have and hope for the best. I plan to complain to the Attorney General of Florida concerning the probably of selling counterfeit watches.

Their warranty is pretty good - they pay for the return and delivery of Air Purifiers that quit working. The Five year guarantee is pretty good and I must compliment them on considerable good backing. While I realize that Consumer Reports won a big suit for denouncing their purifiers, they do seem to get a lot of dust out of the air. That is what I need. I just wish that they would last longer. Perhaps other people do get better results. Now I realize that they are sending more information about how to take care of the machines so that they will last longer - hopefully. I am going to try since my five years expire soon.

I ordered this gift on November 27th. I realized that it was "back ordered" but holiday delivery was promised. On Dec 19th Sharper Image told me that the item was shipped and they gave me a UPS tracking # (e-mail). I spoke to them twice, by phone and they PROMISED it would be delivered by Monday, the 24th. When I checked with UPS online, nothing matched. Turns out, instead of the promised "3 day delivery" the item will be delivered on Thursday the 27th.

UPS told me that they have received many calls about Sharper Image deliveries. Sharper Image promised customers that there would be a Dec 25th delivery!! I cannot express my disappointment. Thursday, the 27th is not the same. Sharper Image does not seem to understand what the meaning of a gift is. I will NEVER trust them again.