WASHINGTON, DISTRICT OF COLUMBIA -- I was in Washington DC. I have 2 brain tumors so my vision is worse at night, it was raining, I was lost, and I was panicked. I called the Four-Points Sheraton Hotel where I was staying that night to ask for directions. I was transferred immediately to the concierge desk where a gentleman started asking me questions to determine where I was-streets and landmarks. He was patient and helpful. He remained on the line with me for between ten and fifteen minutes, until I drove right to the door of the hotel. Talk about impressive. My stay at the hotel was near perfect as well. Everything was just super. I contacted the hotel manager as well as the corporate office to let them know that the staff at this Four Points Sheraton had earned 4 gold stars from me. The gentleman who assisted me was recognized for his excellent care and service to me as well.Add reply
Starwood Preferred Service
PHILADELPHIA, PENNSYLVANIA -- My husband and I have had too many problems as Starwood Preferred Guest members and we are very upset.
First, we occupied 70 rooms for our wedding block at the Sheraton Rittenhouse Square Hotel November ... read full review
ROANOKE, VIRGINIA -- When upon arrival, after @30 min.Of check in time, our rooms were not ready. The hotel was booked so there should have been more housekeeping on job. There was a long line for check in. Then one of our rooms were given away, the guest was given $20.00 Of room for inconvenience. No one else received anything. Now for the great part, the rooms were awesome. Plenty of room, neat, clean, tidy, except we had to kill 3 wasp in our room. The beds were wonderful, so comfortable. The bathrooms were clean, enough towels, etc. Other than the first part, it was pretty great.Add reply
DENVER, COLORADO -- They kept charging for car parking when we had no car. We were there from 5/17 - 5/29, 2012. Besides charging for parking when we informed them we had no car, after the 6th day, they kept saying to come down and clear this charge or that charge. Although we went and kept paying because we were on vacation for no stress I feel this could all have been avoided till we signed out. We would be there till the 29, so why the stress. We paid cash $1,300 at sign in. $200 Was to be returned at sign out. This had been 1 of my worst experiences at any Sheraton. Been to them in NYC and in California with no problems. After all this overpayment, they discovered they owed us $614.00. I just feel that some Sheraton are not up to par. Maybe it's time for a change of venue when going on a no stress vacation.1 Replies - Latest reply on 05/31/2012Add reply
Treated like a criminal
FORT WORTH, TEXAS -- We reserved a suite on a private floor, but when we arrived, they informed me my room "wasn't available," but they could not offer an explanation. They could only offer us a queen bed on a regular floor. ... read full review2 Replies - Latest reply on 11/18/2010
NEW YORK, NEW YORK -- During 5th-10th April 2009 I attended a student conference at Sheraton Hotel 7th Av./ 51st street in New York city and I was very disappointed with the service offered.
During our stay we were at ... read full review1 Replies - Latest reply on 05/08/2009
ALABAMA -- This place is less than brain dead the manager of convention services is a total fool who knows next to nothing and he could care less to find out how to provide real service.
2 Replies - Latest reply on 01/09/2009Add reply
Why pay $250 a night here when you can get a real world class stay at the Encore in Vegas for the same money?
Most of the staff do not have a clue gee you would think after blowing 1 billion on the convention center and hotel they could hire better.
BOSTON, MASSACHUSETTS -- We were at the Boston Sheraton on Dalton street for a four day weekend. Hotel security blew a small situation into a large problem by calling the police, then calling again for re-enforcements, when no ... read full review9 Replies - Latest reply on 10/12/2007
What a lousy Hotel & Staff
NORFOLK, VIRGINIA -- I couldn't even "Share Your Story" on the Sheraton website becuse they limit the characters and want some kind of photo or video. There is no complaint department or company contact information. Here's ... read full review6 Replies - Latest reply on 01/30/2007
PHOENIX, ARIZONA -- I must commend the Sheraton Crescent Hotel located on Dunlap Ave. and I-17 in Phoenix, Arizona. This past June I attended the National Youth Leadership Forum, a 10-day forum where 350 juniors and seniors in high school gather and go through the once in a lifetime experience of learning all about the field they want to enter before going to school for it. While there, the staff at the hotel handled everything very well and the service was excellent. I was amazed that they were able to handle all of the kids in the hotel over that 10-day period and not seem to have any problem with it. They made each one of us feel welcome in the environment and if I'm ever in Phoenix again I would love to stay in the Sheraton Crescent once more. They made an already memorable experience even more memorable by being so hospitable. Add reply