Silkies Enriche

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Unordered Sample
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Yesterday I received samples of Silkies Enriche Ageless Moisturizer. They say I will receive more in 4 weeks at a cost of $14.99 plus S&H.

I never ordered this sample and don't want the other but I can't get in touch with them no matter what I try.

I know for certain I did not order the sample as the address is not my normal address.

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Anonymous on 01/24/2008:
How did they get your payment info? If you did not give it to them you may be the victim of identity theft. Better check your credit for any hanky panky. If they did put it on one of your credit cards file a chargeback ASAP and return the stuff with a receipt requested to the address it came from. Thanks for letting us know about these guys. (VH)
Slimjim on 01/24/2008:
Payment comes to my mind first too. Are you actually paying for these. Call them immediately and see if they have a card of yours on file. Like super said, identity theft is rampant now and I'm sure it won't be just this you'll be seeing charges for. If they say they have, ask them for the issuing bank and the last four digits.
Suusan B. on 01/24/2008:
The customer service number for Silkies Enriche is 1-866-549-3059. You can also contact them via their website at, click on Contact Us and then Email Us. If you are positive that you didn't fall for their "Free Sample - Retail Value $39.99 (s&h $4.95) offer, then you need to immediately contact your credit card company and file a dispute - - and be very concerned about the possibility you are a victim of identify theft.
Slimjim on 01/24/2008:
This may just be a marketing ploy too. Why would they send samples to someone on a reoccurring auto ship plan. Read over the material again very closely and if you do call, do not give out any card or banking info.
FoggyOne on 01/25/2008:
If they send you anything without you ordering it (make sure you didn't order it by filling out some "Free Vacation" post card somewhere - there is fine print on these things to switch phone companies, etec), the product is considered a gift and you don't owe anything. You don't even need to communicate with them.

slimjim... is right - never give them any financial information - even if the say "it is to verify your account", do NOT give it to them.

Sousan b is right too - if they have your credit card # call the CC company and dispute all charges from Silkies Enriche Ageless Moisturizer.
Dirtyclothes on 03/07/2008:
I know beyond a shadow of a doubt that I never filled out a request for a free sample. I am a beauty consultant and am not the least bit interested in trying a different product. After much dialing & time on hold I did reach a person, cancelled the account and they sent me a return shipping label. "Patrick" insisted they don't randomly send products out and that everything sent is due to request and that if I didn't request, then someone else must have requested for me. Big Fat Lie!!, based on what I'm seeing on the internet. Before I seal the box up & send it off, I'm registering a complaint with the Post Office.
yorkiesuess on 04/14/2008:
My mother, age 84, received an "unsolicited gift" just like dirty clothes. She also received a bill that said past due for 19.94. I know she did not order the item as she was out of the country traveling for four months. She also does not have a computer or know how to use the internet.

Totally unsolicited, how many widows on fixed income are getting this product just mailed to them with a follow up bill. They don't know what to do so they freak out and pay the bill that says PAST DUE.

What a total scam.
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Sent Product That I Didn't Order
Posted by on
PHILADELPHIA, PENNSYLVANIA -- I received an offer for a free Eye Wrinkle Stick which indicated that more products would be forthcoming if I chose to get them. I am under the impression that there was no mention of them sending a tube of their moisturizer. When the package came both products were in there along with a bill for $19.94. The product was offered as being free. Now, I didn't order their moisturizer and don't want it. What should I do?

I feel like it was false advertising using the U.S. Postal Service to sell their product in this way.

I noticed that there are a number of complaints for this company and please advise me of my rights because now I don't want either one.

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Did Not Order Product, But Continue To Be Billed
Posted by on
PHILADELPHIA, PENNSYLVANIA -- I ordered a free sample of their product, which I did not use.

I next, received a larger amount of the product, which I DID NOT order. I called the company and told them that I did NOT order and would not use, but would be happy to return, but not pay the postage at my expense.

I was told that a postage label would be sent to me within two weeks, so that I could return the product.

It has been a month and I have no label, But I do have a bill for over $25.00. I have, today, attempted to contact by phone, with NO success.

By ordering a free sample, one will be sent other products with no way to stop the billing.
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Anonymous on 05/30/2008:
When you gave them your card number for the free sample you also agreed to sign up for additional shipments. Go back to their web page and read the terms.
tnchuck100 on 05/30/2008:
These scams are quite common. If you had bothered to read the terms and conditions you would have found that "doing nothing" would result in periodic shipments.

I just checked their web site and the "FREE" offer has apparently been pulled as it was "page not found".

Nothing is FREE.
Anonymous on 05/30/2008:
Now says down for system maintenances until noon EDT June 1.
Anonymous on 05/30/2008:
Hmmmm...could this be another victory for M3C??
madconsumer on 05/30/2008:
when will consumers take responsibility for their own actions? I am sure the requirements were clearly laid out. such as time to cancel and when. if you did not cancel in a timely fashion, then they took it you liked their products.

I dought what was said here made them close.
bargod on 05/30/2008:
*heavy sigh* *shakes head*
shells_dell on 05/31/2008:
When will we ever learn?? A product is not free if you have to give a credit card number...
rachel. on 06/06/2008:
does anyone know how I can contact them from the uk?
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Bilking Seniors
Posted by on
My 84 year old mother received unsolicited product from Silkies and a bill showing PAST DUE for $19.94. I noticed that a couple of other reviewers had a similar experience with their senior loved ones. I sent an email thanking them for the "free gift".

Shame on this company for taking advance of senior women, probably mostly widows and on fixed incomes to boot!

It is marketing ploys like this that give the entire industry a black eye. How many old ladies in the USA have freaked out getting a past due bill for $19.94 for a product they did not want much less order. I hate to say it but I would be willing to bet that most senior ladies probably pay the bill.

Next step the BBB and TV consumer reporters, this company must be stopped from deceiving seniors!
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Anonymous on 04/15/2008:
Perhaps your mother requested a 'free sample' of Silkies? Doing so creates a contract to receive further shipments of the product. I think we do the elderly a disservice if we portray them ALL to be infirm or vulnerable to swindles. There are a large number of octogenarians who still competently practice law, medicine, or run a business. I suggest that your mother contact Silkies and request a copy (if any) of the alleged contract (requested 'free' sample). Good luck!
nitemom on 05/01/2008:
I am having the same problem. I received a post card and on the card it stated that if I sent it back I would receive a free SAMPLE of the cream, I looked all over the card to see if there was a hidden trial offer or anything similar and there was nothing. They don't let you know till later on when you get the sample that they're going to send you something that you never agreed to or asked for and they send this information in an envelope filled with other offers so it can be easy to miss. This company needs to stop their deceptive marketing tactics.
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Mail Order Scam
Posted by on
RICE LAKE, WISCONSIN -- This company is a scam!! If you send for a sample, in a week or 10 days you will receive another package UNORDERED with an invoice for payment and further orders will be sent. If you try to contact the company it is all automated telephone service and their guarantee states they will pay the postage... with no info on how that is done. Then the customer has to pay or continue to be billed and receive future shipments.
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Anonymous on 07/01/2008:
It's not quite a scam. You failed to read the terms before ordering the 'free' sample. Go back to their web pages then click on the sample link. Look carefully to find the terms link. It's very small. Open that link and read it. There you will find clearly stated that ordering the sample places you in a program to ship more products. A new federal law requires that all such 'free sample' programs must have the terms placed prominently on web pages.
DebtorBasher on 07/01/2008:
This has been going on for years...but if you read the fine print of those "free samples" you will see that you are also agreeing for future purchases. I just sent them a letter and told them I didn't want anymore and they stopped sending them.
Anonymous on 07/01/2008:
You did agree to the auto ship program so you may loose a credit card dispute. Best to just send the stuff back and get your card re-issued as they will just keep re-hitting it every month. People need to stop falling for these "free" scams, very seldom is anything truly free with one of these sleazy operations.
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Posted by on
PORT RICHEY, FLORIDA -- I e-mailed you yesterday, 4/15/08, to tell you I
DID NOT receive my invoice. Well, I just found
it so you DO NOT have to send me a new invoice.
I told you to mail it to Wanza L. Sapienza
10917 Federal Drive
Port Richey, FL 34668

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FoggyOne on 04/16/2008:
Thanks for the update, I didn't sleep a wink last night worrying about it.
Ponie on 04/16/2008:
Wanda, with your address listed on a public forum, you're going to get a lot more than an invoice.

Foggy, it bothered me, too. :)
MRM on 04/16/2008:
This is one of the reason why identity theft is on the rise. Some people just don't learn.
bargod on 04/16/2008:
Oh good your address. Now I can send you those free samples.
MRM on 04/16/2008:
The pharmaceutical representative has been authorized to send you free samples of Lithium for your depression. You will be depressed when the thieves go into your mailbox and steal credit card offers and rack your credit card.
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Unsolicited Products
Posted by on
Today I also received skin products from this company that I did not order. I do not intend to use them nor to spend postage sending them back. Some years ago after receiving many complaints from citizens complaining about getting unsolicited products in the mail demanding payment for such,the Government declared the receiver was not obliged to return nor pay for such products.

If they send a letter demanding payment I will ask them to send me the postage if not I will keep the product for 2 months and if no compliance I will throw the box out.

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tnchuck100 on 02/15/2008:
If it came via USPS all you need to do is mark the unopened package "REFUSED - RETURN TO SENDER". The post office will return it to them. Hopefully, postage due for the return trip.
Principissa on 02/15/2008:
I agree with chuck. If you keep it they will send you bills and put you into collections. If you mark return to sender, the post office will cover the shipping since you refuse the package. I would also send them a letter certified/return receipt demanding that they stop sending you things.
Mrs. V on 02/15/2008:
This is a phone number that others have had luck in using if you need it:


FoggyOne on 02/15/2008:
It is yours to keep for free. From the US Post Office website
urfune on 02/25/2008:
I also received the products unsolicited TODAY. I called their number, pressed 3 for returns and stayed on the line until they offered a customer service representative... a long wait. Then I waited 20 more minutes for the rep who said they would promptly cancell the account and send me a a pre-paid shipping label in about 2 weeks. Will let you know.
Grannie2 on 03/30/2008:
I also received an unsolicited package from this company. I called the Attorney Generals Office and they gave me the phone number for the state bunco squad and asked me to report them. If we all did that we could shut them down. Every time I try to e-mail them my letter won't go through because it always asks for a valid e-mail address. I did call them and was threatened by the man who answered. I may be old but I'm a stubborn Irishman and I refuse to pay for something I didn't order.
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Unordered Merchandise
Posted by on
CAMARILLO, CALIFORNIA -- In March I requested and received a sample of Silkies enriche. About 3 wks. later a second item of the same arrived (same size). I have been billed several times for this 2nd unordered product. I could return it, but refuse to pay the postage and go to the trouble of packaging it. A telephone # included with the bill is an automated message that does not give me the option of addressing the problem. How can I get them out of my hair???
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CrystalSword on 06/12/2007:
write them a letter, and tell them, any unordered merchandise will NOT be paid for and it will be considered as a GIFT.
Kmikey on 06/13/2007:
Thank you for that advice--will do. I was hoping that ignoring them long enough would put an end to it, but that is not the case. Thank you, will get on it today.
lbeach on 07/13/2007:
I just received the package today with billing for $19.94. Would never order this. Was originally a freebie and guess they started sending. Seems there are a lot of complaints on them. Also this might be useful:
1. If you receive merchandise that you didn’t order, you have a legal right to keep it as a free gift.

2. You have no legal obligation to notify the seller. However, it is a good idea to write a letter to the company stating that you didn’t order the item and, therefore, you have a legal right to keep it for free. This may discourage the seller from sending you bills or dunning notices, or it may help clear up an honest error. Send your letter by certified mail. Keep the return receipt and a copy of the letter for your records. You may need it later.

3. Write the seller and offer to return the merchandise, provided the seller pays for postage and handling. Give the seller a specific and reasonable amount of time (say 30 days) to pick up the merchandise or arrange to have it returned at no expense to you. Tell the seller that you reserve the right to keep the merchandise or dispose of it after the specified time has passed.

Kmikey on 07/14/2007:
I wrote and told them I would return unordered product if they sent postage and packing material--which they did. I liked the product well enough, but would never buy from a company with these tactics.
M Kinkade on 09/01/2007:
My 82 year old grandmother received a box a few weeks ago, and just threw it away, thinking "I didn't order this." She just received a bill "past due notice." I HATE these predatory companies - imagine how many people just pay the bill because they are intimidated. It is shameful! Most people do not know how to refuse shipments - you can just write "return to sender" or "refused" on the outside of the package and put it in your mailbox for the postman to return it.

There needs to be a link higher up on search engines for the fraud this is.
sallygal on 03/16/2008:
The company that owns Silkies Enriche is: HCI Direct, Inc., 3050 Tillman Drive, Bensalem, PA 19020 (phone number 1-866-549-3059)(information available under "Legal" on the Silkies Enriche web site). Their practices are continuing (I also recently received this unsolicited, unwanted product) - suggest making a formal complaint to the Better Business Bureau.
dbwhitt on 04/01/2008:
I agree with the complaints about the unethical marketing scam that this company is using. My wife just received the package - and the accompanying bill - last week. But I have a problem writing to them to get them to rectify this problem. If I write to them, then I have put out MY time doing something that I shouldn't have to due to begin with. Additionally, I am not overly excited about spending the postage to send my letter to them. I'm not a lazy person, a prude, or a butt, yet I fail to see why I should be the one making efforts and spending my own money (postage, envelope, etc.) to tell a company not to send me their product??? Am I being unreasonable? I'm just wondering if a state attorney general has had this product or the accompanying bill delivered to his or her home address? Wouldn't that be interesting?
cytokat on 06/28/2008:
It says right on the free sample offer that after 4 weeks they will ship you more unless you cancel. Of course they don't give you any easy way to do that before you receive the shipment, but it can be sent back and you just write "cancel" across the invoice. Lots of companies do things this way. It's annoying, but that's how they get customers.
gmal42 on 08/19/2008:
In 11/07 ordered free sample of Silkies Enriche used it a few times. Didn`t like it so it is setting on my dresser gathering dust. They started billing me 19.94 ? I thought it was free?? If I liked it I was to order more. Now they are threating me !! got a letter from "Retrieval Masters creditors bureau? If I had 19.94 I would buy milk for my grandchildern... I am going to send a letter to B.B.B.
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