Simplicity Sofas

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13 Reviews & Complaints

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Simplicity Sofas Was A Great Discovery
Posted by JenM1970 on 06/11/2009
We did a major renovation of a lower lever family room and needed to begin furnishing the space. The problem was that we could not fit any regular sized sofa down the stairwell. I shopped for months online and in stores with tape measure in hand. But, nothing would make the turn of the stairwell. We were considering all sorts of other seating options, when I tumbled onto the Simplicity Sofas website. We realized that we had found the answer to the problem. The sofas are shipped in pieces, designed to fit through tight spaces. I was a bit worried about color, fabric and comfort, but the website made that easy. They send swatches - a certain amount for free - so you can see what the fabric looks and feels like. Also, there were plenty of reviews of people saying how comfortable the furniture was. Also customer service was very quick and helpful with questions. The furniture took about a month to deliver - because they build it to your specifications - and was shipped on schedule.

It is very beautiful furniture and very comfortable. I would definitely buy from this company again and refer them to other people.
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Posted by MSCANTBEWRONG on 2009-06-11:
Nice to hear! Thanks for posting.
Posted by Anonymous on 2009-06-11:
COOL!!! I am bookmarking their web page for future reference. Thanx for the great find.
Posted by BokiBean on 2009-06-11:
Very helpful review Jen!
Posted by BokiBean on 2009-06-11:
That's weird. There are two of these "compliments" to Simplicity Sofas back to back...and they both read a little like copy. Anywho....
Posted by Anonymous on 2009-06-12:
At the risk of being overly cynical, two of thes eback to back for a company which was previously unheard of, spells S-H-I-L-L in my book. And therefore, a company I wouldn't ever do any business with because they have already told me they think I am stupid.
Posted by simplyjeff on 2011-05-11:
I am the owner of Simplicity Sofas. This is the first time I have come across this page and I feel compelled to respond. Simplicity Sofas provides its customers with the best customer service in the furniture industry. That is not an exaggeration. One of the foremost authorities in the country on customer service, Jeanne Bliss, has designated Simplicity Sofas as a "Beloved Company," one of fewer than 100 such companies throughout the country that she has listed. Other "Beloved Companies" include Zappos, Southwest Airlines and Harley Davidson. Simplicity Sofas is the only furniture company ever to receive this honor. Since the company opened for business in 2007 it has shipped furniture to more than 2000 customers. We have never received a negative review. Many people find this difficult to believe. For example, this website no longer accepts reviews from our customers. There were simply too many. The reason for that is that we contact every single one of our customers after delivery of their furniture to check that everything is OK and whether there are any minor (or major) problems that need to be addressed. A significant percentage of our customers ask whether there is anything they can do for us to show their appreciation and we used to suggest that they could place a review on my3cents.com. We stopped doing that more than a year ago after hearing from several customers that their reviews never showed up on the site.
Posted by Alain on 2011-05-11:
12 favourable/compliments and no complaints. Looks like an excellent business to me!
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Great online furniture purchase
Posted by Ljbmommd on 10/06/2009
I recently moved from a 3200 square foot home into a 1600 square foot home and sold most of my oversized furniture. I then spent the better part of a month going to furniture stores looking for just the right sized sofa and chair for the new living room. I googled small sofas and simplicitysofas came up.

I have never ordered furniture on line and had a great deal of trepidation about what to expect and how difficult it might be to return if I didn't like it. And I wasn't sure about the likely quality of ready to assemble furniture. I read the reviews and all were positive which also sounded too good to be true. But, turned out to be overwhelmingly the case!

I ordered a catalog and some swatches. decided on the color and took the plunge! within 24 hours I had a personal email from the company president. At about two weeks, he emailed again that the blue denim swatch they had sent was different than the bolt of material that they were going to make the furniture from, he sent the swatch of the new fabric. I thought it was a bit dark and he offered to throw in some lighter throw pillows with a denim cord.
The furniture arrived in 6 boxes at exactly the four week from order mark. ( I orderd an apartment sofa and a chair and a half) I had the furniture set up and arranged and the boxes out of the house in about 45 minutes. Within a day of delivery I had another email seeking feedback on the product and the customer service.

Its beautiful, well made, solid and comfortable. I am very impressed with the furniture and even more impressed with the customer service. I would not have had this pleasant an experience purchasing in person at the local furniture store!
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High Quality, Comfortable, RTA Sofas
Posted by Mbe on 07/15/2009
HIGH POINT, NORTH CAROLINA -- This is a positive review and recommendation of Simplicity Sofas (www.simplicitysofas.com). I recently moved into an older house with narrow doorways, and my couch would not fit into the den where my family and I needed to use it. I search for days online for smaller sofas, and saw nothing that piqued my interest. Then, I spotted the website for Simplicity Sofas, coming out of High Point, NC (my home state!).

SS sells RTA (Ready to Assemble) Sofas. They come in 3 boxes, and no tools are needed to put them together. For most orders, they build the sofa after you place your order, and it takes about 4 weeks from start to finish. I needed the couch immediately, so I called and spoke with the president of the company, Jeff, about what sofas they had ready for immediate delivery. They had 3 sofas ready, and I selected a red one. It arrived 3 days later at my house.

I got the boxes into the room with no problem, and from that point it honestly took me about 12 minutes before the sofa was assembled. Even better, the sofa is attractive and comfortable (I have had more immediately comfortable sofas, but this is in no way an uncomfortable sofa. On the contrary, it feels sturdy, strong, and has plush cushions out of the box).

I found the folks at Simplicity Sofa very easy to work with, and the quality of the sofa is top-notch. I would strongly recommend this company to anyone who has a tight-squeeze or small space in which to try and fit a sofa ...
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Posted by Jff on 2012-08-18:
Bravo for an American company that is doing well by doing good ! A wonderful company and product!
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Simplicity Sofas A+++
Posted by AC101 on 06/16/2009
HIGH POINT, NORTH CAROLINA -- We recently purchased a couch and "chair and a half" from Simplicity Sofas. Like most people we had always bought furniture in person so we could see it, feel it etc. We were reluctant to buy online with anyone because of not being able to try it out. My wife found Simplicity Sofas and the fact that they specialize in sizes made for every room and the reviews we found we were hooked. We ordered about 12 fabric samples (5 were free) and after seeing them we decided this was the right move. To be sure we searched the local stores one more time and nothing compared. We went online made our final decisions and made the call. When I called I had a couple of questions and low and behold I was speaking to the owner of the company, who answered all of my questions.

The furniture is custom made when you order so it takes a couple of weeks but it is worth the wait. It came in 5 good size boxes and just like the website claims it went together in 15 min. Now you are probably thinking that if it goes together in 15 min it can't be good quality. BULL!
It is all solid wood backing (no fiber board or pressboard) all hard wood feet. Everything goes together like magic and is obviously engineered very well as it all slides where it should slide and fits where it should fit.

The other thing you may be wondering is it comfortable? Yes. The couch is long enough for me to stretch out on ( I am 6'2") and firm enough not to sag and soft enough not to be uncomfortable. In short we love everything about of chair and couch and we would buy it all again. One of the places that we were looking at and were thinking about buying from was Ikea, the problem, press board and very little wood to be found anywhere.

We love our Simplicity Sofa furniture and would recommend it to anyone.
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Terrific Product Made in the U.S.A.
Posted by Lyssastrgtr on 02/22/2013
HIGH POINT, NORTH CAROLINA -- I ordered two sofas from Simplicity Sofas. The staff there answered all of my many questions, took a great deal of time explaining the differences in fabrics and helped me choose fabrics that would work with my lifestyle. (Teenager, with friends, 4 cats, and 2 dogs) My sofas arrived on time, the directions for putting them together were great, and I love my sofas. I can spot clean them in a short amount of time, or I can take the entire covering off and wash it. They have held up very well to all of the animals and use they get daily. In the event that I would ever move, I can take my two sofas apart by myself, and move them instead of paying someone else to do it for me. I would buy from Simplicity again and recommend their furniture and the company!
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Posted by Old Timer on 2013-02-22:
"Product Made in the U.S.A.", explains why Simplicity Sofas are "Terrific"!

Nice review.
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Great Experience Great Company
Posted by Lmg4 on 02/01/2012
HIGHPOINT, NORTH CAROLINA -- I just had the greatest experience with this company who designs and manufactures high quality modular furniture specifically for tight spaces. My new full size sofa is better than my expectations. It literally took me fifteen minutes to assemble. And it is in a room where no other full size would fit (the doorway is too narrow). It luxurious and exceptionally good looking. I got the spring down filled cushions with 100% cotton fabric. They guided me through the process, answered all my questions, went out of their way to address all my concerns. They were very patient. It arrived precisely when they said it would. I couldn't be happier.
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Great service and great product
Posted by Lizvino on 12/30/2010
We purchased a Lorelei sofa exactly a year ago. The service and communication with the company was superb! Hard to find that these days. We were always able to talk to directly to those handling our order which had to be delivered during the very busy Christmas season. A year later the sofa looks great - like the first day we got it. The fabric is wonderful, and it's by far the most comfortable sofa in our house. When it comes time to replace our older pieces, we will definitely order from Simplicity's line.
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Superior Customer Service Experience
Posted by DMNicol on 10/22/2010
I recently ordered a love seat from Simplicity Sofas and was exceptionally pleased. The fabric is beautiful and the workmanship is exceptional. Plus it is very comfortable! I cannot say enough good things about the company. My initial contacts, the delivery of the swatches, the ordering, follow up and the finished product has been a superior customer service experience.

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Posted by Alain on 2010-10-23:
Other people agree with you. They have an A- BBB rating.
Posted by Jeff Frank on 2014-01-30:
The difference between a BBB rating of A- or A or A is strictly based on the amount of time the company has been a member of BBB. Simplicity Sofas' current rating is A .
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Fabulous Company - Perfect Products
Posted by Pibseast on 03/31/2010
Couch that fits the apt.
Couch that fits the apt.
We have a small apt. in NYC. Normal couches wouldn't fit in our pre-war elevator. We found Simplicity Sofas online. We saw couches we loved and called to double check if they would fit. We found they offered more options than we had realized. We picked our fabric, our style, our size and it didn't take them long to make a couch and a loveseat to order. We LOVE them.

They changed our apt. We now have room and the couches look elegant - they don't look small at all. And they fit in our elevators. Best of all, their price was even less than the major department stores.

We highly recommend this company.
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Great Product & Service
Posted by Jjcutt on 08/05/2009
HIGH POINT, NORTH CAROLINA -- The company is Simplicity Sofas and the service was great. They kept in contact with me to let me know the date the sofa would be shipped. It only took a week to receive after I ordered it. The company specializes in furniture that is normally difficult to get into small doorways and small areas. We put the sofa together in less than 15 minutes without tools. It is a nice piece of furniture & comfortable. I highly recommend this company.
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Posted by MSCANTBEWRONG on 2009-08-05:
Nice review.
Posted by Soaring Consumer on 2009-08-05:
It's probably fake. Like the Macy's reviews.
Posted by madconsumer on 2009-08-05:
great review.

very helpful.
Posted by Anonymous on 2009-08-06:
"It's probably fake. Like the Macy's reviews." To go through life so angry and suspicious of everyone and corporations..... (shakes head) dude, you'll grow up and really be "the 40 year old virgin" just don't be shocked.

I used these folks to buy a small couch for a neice's equally small first apartment - they are a good company.
Posted by Anonymous on 2009-08-06:
I love the smell of shill on the morning air.
Posted by DebtorBasher on 2009-08-06:
I woke up to the smell of a skunk this morning...but I turned and looked next to me and Stew wasn't even here.
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