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QVC smartphone
Posted by Rdelauro on 05/16/2012
I was promised 1200 free minutes w/ purchase of phone. was instructed to call Wireless, enter my QVC order # and zip code. I did this and was told my # is not on file. of course, you never get to speak with a human being-every choice you are given connects you with another automated message. it's impossible to speak with a human being there. they give you the choice of being sent to a c/s representative but before they do they require you to enter your QVC order # which of course is not on file. I've never been more frustrated in my life and will be returning the phone. I hope to never have to deal with this company agin, ever.
     
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Posted by Alain on 2012-05-18:
"QVC is not responsible for the availability, content, security, policies, or practices, of the above referenced third-party linked sites [http://www.qvc.com-from search page-Bing],..." This tells you that if you buy something from QVC they have no intention of helping you if you have a problem with a product you bought using them. Thank you for warning your fellow consumers by sharing your experience.
Posted by po with service on 2012-08-31:
I am experiencing the same problem right now, Any suggestions? I have been on an automated call line for 30 minutes.
Posted by oscarmad on 2013-01-12:
I have bought many items thru Qvc and have never experinced this lack of help. Terribly upset! Don't buy this phone!
Posted by Beverly on 2013-03-26:
I agree with all of the above. The phone works alright. But customer service is zero. Don't buy this phone if you are not prepared to spend valuable time trying to get service.
Posted by Ron Ruddell on 2013-07-17:
I also agree with all of the above. I have spent over an hour trying to get my new LG840G to transfer my # to my new fone
and trying to get the 1500 min. that was part of the package.
Posted by Diane on 2013-07-24:
I also agree with all of the above. I have been trying to get my 1500 min all day. I cannot get a live person to help me. Tracfone will not help me either. I am finished with QVC and with Tracfone.
Posted by Iris Tanenbaum on 2013-09-08:
I activate the phone, got my number and was told I had 60 days to get the initial 1500 minutes. I called within the 60 days but was then told I cannot get the minutes because the time began when I ordered the phone not when I activated it. QVC customer service could only offer me a refund. I am extremely disappointed.
Posted by Georgia on 2013-09-16:
My battery will not charge.. and told the following .. go on activate.com click on wire select , bottom left corner. So many ads which website? I was happy until now and cant get a new battery.. Have to return and start over. A month and a half and just trash.. Sounds to be too good to be true and it is. Starting over with a new company.
Posted by Robert Kuhnert on 2013-11-03:
We just purchased 2 of your tracfone specials. After a long effort with tracfone (folks speacking hard to understand) our 2 phones are activated, and minutes from our old phones were transferred (for which we must buy more minutes in a few days to protect) but we cannot find anyone, at tracfone or QVC, to tell us where are the promotional 600 minutes we are to get with this purchase.Where are those minutes and how do we get those minutes onto our phones? Please advise!!!
Posted by G Hagen on 2013-11-04:
I am so disappointed with this Trac Fone and the fact that it states just 2 easy steps to activate...oh NO, not true at all I have been trying, Friday 21/2 hrs, called QVC was told to wait until Monday..well I did, still no help at all and no such web site! Sending that pretty LG Trac Fone back today. Never again QVC!!!!
Posted by Betty Reed on 2013-12-20:
I am so disappointed with Tracfone having diffiuclt atitvating, can't get free minutes as promised, spent hours on phone, still no success, so frustrated ready to send it back..
QVC better check their vendors before selling product
Posted by sandy zeek on 2013-12-29:
I am very upset with this Tracphone, I was able to get the minutes on the new tracphone Android, I was not on any apps, yet they were running and were using the minutes up with out me knowing, I call trac phone and they did not know how to make the apps stop running, they had me reset the phone so I lost all my phone numbers and pictures, they refused to give back the internet time I have lost, I started putting phone numbers in the phone again, I looked under Apps Manager, here the apps were running again, I learned how to stop the apps after loosing over 200 minutes again , I am not happy I would like to have the time lost back on my phone, They did not triple the time I had on the old phone to the new trac phone either like QVS said,
Posted by Jackie Keilman on 2014-01-08:
Bad. I have been trying to find out if I have to
return phone and to discontinue Tracfone service. I left messages and still have'nt heard.
Iwould like a response or do I just toss the
phone in the junk. I don't want any bills from them. PLEASE RESPOND
Posted by nancy truini on 2014-03-01:
I activated my phone-now I am trying to add the 1400 min. that came with the phone-they need my phone#-can't find it anywhere-when I geo to 'my phone number'-there is nothing!! Help!!!! Can't get ANYONE on the phone!!!! NOT HAPPY
Posted by Gale in texas on 2014-03-06:
Let me add my voice to those who are complaining that they cannot get a live person to talk to. I am 75 yrs old and not tech savvy. I need to talk to a person to find out how to add minutes to my daughter's phone. I bought one for her and one for my self. She lives 200 miles from me and I cannot look at her phone to get the (100 or so) numbers the machine wants. Hey, I want to PAY them MONEY and cannot find anyone to help me. How about them apples!!! The voice on the answering machine makes me want to scream.. terrible voice. I'll bet if I get some human being on the phone they will be in India or the Philipines and I won't be able to understand them. AAARGUH!!!
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Simply Wireless Rebate Scam
Posted by Bgif9 on 04/27/2006
FAIRFAX, VIRGINIA -- In September of 2005, I entered into an agreement with Simply Wireless.com, to buy four cell phones. The offer stated a $50 (per phone) rebate after 3 months, again after 6 months, and again after 9 months for EACH wireless phone. I verified the details of this offer with the company and retained a hardcopy of the secure checkout page showing it. This series of rebates was offered in conjunction with a qualifying Cingular rate plan of $39.99 or higher, such as the $89.00 plan I agreed to. At the 3-month interval, I filed all the necessary forms and documentation to attain the rebates. Each filing was submitted properly and timely, including the carefully completed rebate form, personal information, phone number, IMEI/ESN number, phone model, photocopy of the barcode sticker, the original invoice, and a copy of my 3rd month wireless service bill. I very meticulously assembled all this information for each phone and submitted it according to the given timeframe while retaining photocopies of all materials.

I have been denied two of the four “3-month” rebates. I attempted to contact the company on numerous occasions to resolve this issue. Initially, several rebates were supposedly “denied” for a variety of untrue reasons such as “Rate plan less than 39.99…”, “Did not submit wireless bill with rebate…”, or “Phone number not valid…”.

On 4/25, I was told by the company that the rebates were denied, nothing could be done, decision final. A supervisor, Kendra, stated that rebates were denied, but not for the written reasons previously provided but for a new reason: She said only two phones qualified due to little known terms of the offer. I told her that I had verified and kept records of the offer but she informed me that her decision was final and the answer was no.

I contacted her supervisor, Mr. Aziz on 4/26. He told me nothing could be done about the rebates because they are handled in New York. Mr. Aziz said there was “some fine print” in the offer limiting the rebate to two phones only. I explained that I had written documentation from the company showing that the rebate applies to all 4 phones, in the form of my original Simply Wireless customer receipt and the Simply Wireless Secure Checkout page that I printed when I entered the order. The receipt states that Applicable Rebates are $50 PER PHONE, PER EACH 3, 6, & 9 month interval. Furthermore, the Secure Checkout page details the $50 Simply Wireless Rebate, QUANTITY OF FOUR (4), rebates of $50 each, totaling $200 for EACH of the 3, 6, and 9 month intervals.

Now that I have faxed them proof, they are not returning my phone calls. I believe that the company’s refusal to pay rebates is a purposeful and orchestrated strategy. I am being treated as another irritating customer, begging for a rebate. Most of the employees I have spoken to are part of the strategy, which is to: deny the rebate, get you disconnected so you can go back in the hold queue. 15 - 20 minutes is the minimum hold time if you think about calling back. No employee from Simply Wireless has ever returns any of my calls.

The reasons they give for denying my rebates have changed many times. At some point most customers would probably just give up and allow themselves to be cheated. Many people don’t have long hours to spend on hold, attempting resolution. I believe it’s wrong in principal to cheat customers by winning business on the promise of lucrative rebates, then refuse to pay the rebates. A simple “Google search” indicates numerous customers are undergoing similar refusals with regard to Simply Wireless rebates.
     
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Posted by Hugh_Jorgen on 2006-04-27:
Every review of this company on this site has been for the same thing - the impossible to get rebate. Personally, I'm staying away from any of their stores. Good luck with your fight!
Posted by guchiedad on 2006-04-27:
same thing happened to me with wirefly.com
Posted by DaleW on 2006-05-03:
the same thing happened to me, but i was told the reason i didnt get my rebate the first time was that Simply Wireless changed rebate centers. I was told by Simply Wireless to call the New York rebate office. i told them what happeded and they told me to fax the rebate info to them. after that nothig happend. i called the rebate center again, and they said it didnt go in, and a lady tried to help me by entering it manually on the spot. The problem is that she entered the wrong rebate in to the system, and on top of that she put the wrong money value for the rebate for the month that we talked about. i called back numerous times; finally they told me to Simply Wireless again. after more times than i can count, the rebate customer service at Simply wireless, just doesnt answer the phone. after a few voice mails, and emails, i almost gave up. i have talked to Vivian on numerous occations, to no avail. every excuse in the book came out of her mouth. i just dont know what to believe anymore. i have been told so many things; from i didnt mail it in, to i didnt mail it on time, to i mailed the wrong bill with it, to i lied that the sales person told me i get rebates on both of my phone..... it is driving me crazy. after reading a few posts here, i FINALLY found the name of the rebate manager and her phone number too. i hope, i pray and hope, that she can help me. her voice mail said she would call back in 24 - 48 hours.

the one thing that has struck me as odd is that; other ppl has said that they were told, including myself, that the rebate is only for one phone..... so i wish someone explain to me why my simply wireless rebate has an area for TWO phones, if only one qualifies.
Posted by Napert on 2006-08-03:
Same exact story here. They are scam artists.
Posted by surfer11 on 2006-10-01:
Exact same thing happened to me. If it happens to you, don't deal with Simply Wireless. Contact your credit card company and work through them. My credit card company couldn't give me credit but I was persistant and finally they did. They said if enough people complain they will deny their service in the future. Simply Wireless conveniently times their rebates to (not) occur 3 - 6 months after the initial credit card charge ... to avoid charge backs.
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Simply Wireless Rebate/ Cingular Service Motorola V3 Razr
Posted by Pam R on 02/24/2006
I have been rebate scammed by www.simplwireless.com The Simply Wireless sales person told me that all 4 of the phones I was purchasing qualified for rebates and they would ultimately cost $50/each (after rebate). I double & triple checked that the plan I signed up for (a family plan with a 2 year contract with Cingular) qualified for rebates on all 4 of the phones and I was assured that it did and my end cost was $200.00.

When the phones arrived via DSL delivery, they failed to include the Cingular "welcome package", the accessories and the wrong rebates were included (Nextel rebates rather than Cingular). I called customer service and was assured that I could use the Nextel rebate for Cingular, I refused, once again went over my qualifications for the rebate and required that they send the correct rebates, and the welcome kit. The new set of rebates came, they were for Cingular but now they had the wrong date of sale.... once again I called and was told that they would be fine and accepted because that date is generated by the computer and they couldn't change it and I have my dated receipt.... When I asked about the welcome kit, I was told to call Cingular directly to get that.... I called Cingular and the young man basically said I should deal with a local Cingular store front, not simply wireless, they do not stand behind any online store front sales. He said he would do me a favor and send the welcome kit, never did receive the welcome kit. The accessories never came and I had all kinds of problems canceling the order. Then my Cingular Bill comes and it is ridiculously expensive - YIKES - I know for sure now that I have been scammed.
Just to add insult to injury, I believe the phones were refurbished or used, they didn't look "new" and one stopped working for a day (it was stuck in camera mode) then for some reason started working again, another of the phones was already replaced by Motorola as the screen stopped appearing. In the 15 + years I have had cell phones, I never had a problem with them or the company, reception problems yes but this is fraud. In November of 2005, it is time to collect on the first set of 3 month rebates. I mail all the typical "Rebate" stuff and having a "bad feeling" about all this, I send it via registered mail, return receipt so that I can't be told that they didn't receive it on time. I get the return receipt, I wait, and wait and it is now February 2006...and I still don't have the rebate. it says that the rebate would take up to 10 weeks. It is 12 weeks now, I e-mail customer service from Simply Wireless and I receive the following response:

Dear Ms. ________,

I'm contacting you in regard to your email. I have researched the status of your third month rebates. The rebate for phone number (999) 519-xxxx has been completed and sent to our accounting department. They are mailing the checks for those submissions in the month of March. However, your additional phones do not qualify for the rebate offer. According to your rebate form each phone requires a plan of $39.99 or higher in order to qualify for the rebate. If you have any further questions, please contact the rebate department at the phone number listed below.

Thank You,

E Fike
Simply Wireless
Senior Processing Representative
1 888 449 8484 option #4

Simply Wireless sales people verbally confirmed with me many times that the family plan & all 4 phones qualified for the rebates. I confirmed that my end cost would be $200.00. I called the rebate department as I did have "further questions" after much complaining on my part she offered to rebate another phone. So now, supposedly 2 of the 4 phones (for this round anyway) will get a rebate, Of course I haven't seen one cent yet....
     
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Posted by SimplyWireless on 2006-04-17:
To Cingular/Simply Wireless customer - regarding the billing, this is a Cingular Issue, not Simply Wireless. Cingular bills for their service directly. Regarding the "used" phone. You had a 30 day buyer's remorse period in which to return the phone - for the full refund price. I am surprised that you prefered not to take advantage of this period. Simply Wireless does not sell used/reburbished phones as new. I wish you had broguht this to Simply Wireless' attention in order to address this issue at that time. Regarding your rebates, please note that the rebate form indicates that the required rate plan os $39.99 or higher per month. Please provide proof that each line is on a plan of $39.99 or higher (usually listed on the 3 page of your Cingular bill) and Simply Wireless will honor the rebate as per the T&C of the rebate.
Posted by Simply REBATELESS on 2008-03-23:
COMPLETE Scam a**holes! I figured life is too short, but still get P.O.'d every time I think about it. My phone purchase was 2005 as well, and every detail was meticulous. I received ONE of the three rebates for $50, denied the $75 and $100 ones. What does it take to get the better business beareau or a class action lawsuit going against these...pardon my French...muddafu**ers??
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Simply Wireless Cell Phone Rebate Scam
Posted by Ljbest on 03/21/2006
VIRGINIA -- In June of 2005 I purchased 2 phones from Simply Wireless on the Cingular family plan. The ad and all paperwork was very clear that there were a series of 3 rebates for each phone - $25 at 3 months, $50 at 6 months, $50 at 9 months. At 3 months I submitted for the rebates at 3 months for $25 for each of the 2 phones or a total of $50. After hearing nothing I contacted them and they said they never received it. I submitted for the rebates at 6 months for $50 for each of the 2 phones or a total of $100. I have received nothing, but their rebate status website informs me that the rebate is ineligible on one of the phones because it is an add on. They have unilaterally changed the provisions of their contract with me apparently. They refuse to respond.

I'm sure they are counting on the notion that $50 or $100 isn't enough for anyone to sue over. I wonder how they would feel about a class action suit? If you read this and are the victim of the Simply Wireless rebate scam send me an email at simplywirelessrebatescam@yahoo.com

If you read this and are contemplating buying from Simply Wireless understand that they may not honor their rebate promises. Avoid them.
     
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Posted by SimplyWireless on 2006-04-17:
Please note the following under your terms and conditions of the rebate. Also, this rebate was only offered to internet/phone order customers - not customer who purchased through our retail location. Please read the terms of the rebate offer:

h) Void where prohibited or restricted by law. By participating, you release Simply Wireless and its respective officers, directors, employees, and affiliates from any and all liability.
Posted by ljbest on 2006-04-28:
Hello WirelessRose, or is it Kendra. You're getting worried. You should be.
Posted by DaleW on 2006-05-03:
the same thing happened to me, but i was told the reason i didnt get my rebate the first time was that Simply Wireless changed rebate centers. I was told by Simply Wireless to call the New York rebate office. i told them what happeded and they told me to fax the rebate info to them. after that nothig happend. i called the rebate center again, and they said it didnt go in, and a lady tried to help me by entering it manually on the spot. The problem is that she entered the wrong rebate in to the system, and on top of that she put the wrong money value for the rebate for the month that we talked about. i called back numerous times; finally they told me to Simply Wireless again. after more times than i can count, the rebate customer service at Simply wireless, just doesnt answer the phone. after a few voice mails, and emails, i almost gave up. i have talked to Vivian on numerous occations, to no avail. every excuse in the book came out of her mouth. i just dont know what to believe anymore. i have been told so many things; from i didnt mail it in, to i didnt mail it on time, to i mailed the wrong bill with it, to i lied that the sales person told me i get rebates on both of my phone..... it is driving me crazy. after reading a few posts here, i FINALLY found the name of the rebate manager and her phone number too. i hope, i pray and hope, that she can help me. her voice mail said she would call back in 24 - 48 hours.

the one thing that has struck me as odd is that; other ppl has said that they were told, including myself, that the rebate is only for one phone..... so i wish someone explain to me why my simply wireless rebate has an area for TWO phones, if only one qualifies.
Posted by Mahesh on 2006-05-26:
I have also been scammed by SimplyWireLess. Like everyone else, I have called and emailed numerous times. I have gotten email and spoken to Vivian Harris, who is very rude. She did not want to help me at all. In the end I got the following email from her:

"I'm contacting you in regard to your email. I have researched your 3 month’s rebate. Your rebate is currently in “Incomplete” status due to missing information. We did not receive required documentations to process your rebate. In order for us to process your rebate, you were required to send us your 3 month service bill from January 2006. We received you bill from November 14, 2005 through December 13, 2005. Your rebate expiration date was February 1, 2006. Unfortunately, we are unable to process any rebates after the expiration date. If you have any further questions please contact us at the phone number listed below."

I have purchase three phone that total to $525. They were very eager to get my business, but when it came to rebates they didn't care. I know I submitted everything correctly and made sure to mail it certified. Vivian also told me that I can check the status online, but there is no link on their website for that. She also said I could have called, which I did after 6 weeks, which is the wait time they recommend on the rebate forms. But by that time the rebate has expired, even though they have all the document from me. After reading everyones complains, now I am convinced that SimplyWireLess.com is running a rebate scam. I don't have the resources to sue a company like this, but I am hoping that someone out there will help us all get our money back.
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Simply Wireless rebate scam
Posted by Hbedell on 05/22/2006
FAIRFAX, VIRGINIA -- BEWARE OF ANY PURCHASE FROM THIS COMPANY INVOLVING A REBATE! On 3/27/06, I filed a 6-month $75 rebate application for a Motorola cellphone. After submitting proper documentation and waiting several weeks, I contacted their rebate fulfillment service and was told the documentation had not been received. Subsequent e-mails elicited the response that I had not submitted all the required documentation and am therefore "ineligible" for the rebate (this despite the fact I had Xeroxes of all the required documentation). E-mails to Simply Wireless result only in repetitious replies to check with the rebate fulfillment center, which then results in more evasive e-mail boilerplate. It's obvious that this company uses these rebates to sell its products at an inflated up-front price, then does everything possible to avoid paying the rebates. While their Web site boasts that they "put a premium on exceptional customer service -- not only do we provide excellent customer service during the sales process, but we maintain the relationship once the sale is complete" and brags that they have over 300 sub-dealers and are "the largest wireless seller on the Home Shopping Network, selling as many as 17,000 phones in one day," the reality is that their "exceptional customer service" is basically a royal runaround. Buy your cellphone from a local distributor, so if you have problems you know where to go, rather than having to try and deal with some faceless entity that only has a goal of cheating you.
     
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Posted by Napert on 2006-08-03:
My experiences are that Simplywireless is a total scam. I have waited for rebates for over 1 1/2 years, and continue to receive notices saying I don't qualify. Many of the problems are the same as in this forum. They are scan artists - acting as a legetimate company. Also, what make it worse is that the cell phone service prividers (Cingular) continue to allow them to operate. They should be shut down and Cingular should have to pay all rebates.
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Rebates
Posted by Kparikh82276 on 05/29/2006
CHICAGO, ILLINOIS -- Simplywireless.com has been a bitter/sour experience. It all started when i was shopping around for a good deal for cell phone service. I happened on simplywireless advertisment on the net search. I clicked on the link, and there began my tale of disappointment. At first they are really great. They provide you with info. to intice you into purchasing their cell phones, with rebates etc. I happened to be interested. I signed up for cingular service with their special offer of a free phone, and w/ a family plan ordered additional phone which i was told i would recieve rebates for. So i did as i was pretty impressed with the deal. Lesson learned. So far it's been 7mo. into, and i still have to recieve my rebates for the phones. As others have mentioned, they have a very impressive scheme, of run arounds and emails back and forth, keeping you pretty busy for rebates that the company promised you in the first place when you placed the order.
In my last email, they even said, i should go ahead and put up a complaint with Better Business Buraue, taking a stance that i was pretty much nothing, and that my business wasn't that important.
No customer statifaction there, i even told them, i'm not going to recommend their services to anyone, that didn't even bother them. I wished i had done a through investigation into simplywireless before laying out the money to get phones from them. If i only had i would have seen these complaints and not done business with them.
Thank you for such a site that provides information fot the consumer. Hopefully this review of the company helps. Do not buy any services with this company, because there's no real costumer is imporant ideal with them. Now they have my money, and will not pay me back my rebates. Simple ploy to hold the money. I don't think this practice will last long. So i sacrificed my hard earned money, to them, hopefully this message will help others and tell others not to do business with them.
     
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Posted by CobraCat77 on 2006-05-29:
If there's one thing I've learned from this website, it's to stay away from Neptune washers and SimplyWireless. Sorry you got scammed.
Posted by Anonymous on 2006-05-30:
Is it ever a good idea to use a third party vender as opposed to going directly to the provider?
Posted by kparikh82276 on 2006-05-31:
Well i guess it's true, a 3rd party vendor w/o a face to put on it was a risky proposition, i should have been more careful w/ my purchase. I just wished i had happened upon a site such as my3cents, it might have given me a warning flag, but it just comes down to business principle, i think they feel they are always right, but in a capitalistic society, it's the customer who's always right.
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Simply Wireless are liars
Posted by Paliceag on 05/24/2007
ALEXANDRIA, VIRGINIA -- My girlfriend and I wanted to find a phone that worked in our apartment as well as was an organizational tool. Upon doing research, we settled with the T-Mobile Dash. Simply Wireless had a kiosk located in Landmark mall. Upon speaking with the sales person on December 9 2006, we were told that we could test the phones for 14 days to see if we appreciated the service. I asked the sales person if we could port over the old number from Verizon if we liked the service. The salesperson (AJ) stated that we could contact T-mobile and port the number later. On December 18 I ported the numbers over from Verizon. Well within the 14 day time period. In March, I received a charge for 800 dollars from Simply Wireless. I called Dominick on April 13 and asked what the charges were for. He stated that I had changed the phone numbers on December 18 and per the contract I was not to change my phone number for 121 days. I stated how AJ, the salesperson, stated that I would be able to change my phone number and he said that I simply had to cough up the money and take it up with the store. I spoke with the store manager (Rodrigo) who states that Simply Wireless was charging me the 400 dollars per phone line becuase they lose their commission with T-mobile if the phone numbers are changed. Therefore, I would have to request T-mobile to reimburse Simply Wireless the sales commission and Simply Wireless would reimburse me the credit. T-mobile indicates that they are aware of no such agreement. In addition, I mailed the rebates on December 18th to receive back 100 dollars per phone and have not received any monies back. I will never purchase from Simply Wireless again, and upon speaking with the cities of Alexandria, Arlington and the counties of Fairfax Virginia, there are apparently multiple complaints against them.
     
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Posted by poppapia on 2007-05-25:
You have to request the number port before you finalize the purchase.
Posted by paliceag on 2007-05-25:
As stated in my post above, I was told by the Salesperson (AJ) that I could port the number over using T-mobile. I was told 3 months later by Dominic that I needed to port the number that day. The salesperson told me the lie to be able to get me as an account. Had I known that I needed to port the number the day that I signed up with T-mobile, I would not have signed on. Therefore, the salesman lied to get me on as T-mobile user. Also, I had spoken with the manager, (Rodrigo) who told me that he had mentioned this to his salespeople before but they continue to state that a user can port over the old number anytime they want.
Posted by simply wireless on 2007-06-01:
Hi, My name is Heather. I work in the collections department at Simply Wireless. I would like to talk with you regarding being charged an early termination fee for your account. Please contact me at 888-449-8484x437.

Thank you
Posted by paliceag on 2007-06-11:
I spoke with Heather and she was able to give me back a 400 dollar charge back to my credit card. Although it was not a full re-imbursement of my funds, I applaud this customer service representative to meet me half-way in correcting an error on the salesperson's part.

-Paliceag
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Misleading Rebate Offer
Posted by HAnn27 on 08/06/2007
FT. LAUDERDALE, FLORIDA -- Do not be enticed by a offer from Simply Wireless for a $100 rebate. I was and now I have the phone but no $100 rebate!!! First of all, after you get the phone with the rebate forms, you find out it is not an immediate rebate. You have to wait 7 and then 9 months for two $50 rebates. After what I thought was 7 months, I sent my phone bill in and, several weeks later, the rebate was denied because, according to them, I sent the wrong bill in. They said I sent the 6 month bill in. So I copied the next month's bill and sent it in. Several weeks later, again, it was denied because they still said it was the wrong bill. I e-mailed them and they said they would look into it. Several weeks later, it was denied again because they said it had to be on a $39.99 or more plan. Well, it is part of a family plan--which is $89.99! I just called them about this latest denial and they said the actual phone had to be on that plan. My phone is the $9.99 add on. By the way, of course I would not have gotten approved if I sent in my 9 month bill. Wouldn't it have been nice to find out my phone was not eligible after I submitted my rebate form the first time? So, make sure if you are ever going to get a rebate, it is immediate and not a bunch of rules that will keep you from ever getting it.
     
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Posted by Anonymous on 2007-08-06:
I always see rebate as a bonus (if they ever send you a real check) and never a decisive factor for purchase consumer goods.
Posted by tnchuck100 on 2007-08-06:
Rebates are like getting mugged. Only the thief gives you cab fare home.
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Rebates
Posted by Jubilada on 04/11/2007
After 13+ months of haggling with this company to deliver on the 3 rebates offered with this purchase I have finally lost my head. As an example, the rebate information I submitted postmarked Oct 13 was finally paid (received by me) on March 19. They are refusing to pay on the second submission after agents from the company which represents them have repeated told me to continue to be patient, etc. I don't hold out much hope for the third submission.
     
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Posted by Sparticus on 2007-04-11:
A quick search on this site and you'll see you are not alone... Most of the complaints are regarding their rebate scam... Just not sure there is much of anything you can do about it... unfortunately...

Here is a quote from a simply wireless rep on another post... perhaps it is helpful:

"Regarding your rebates, please note that the rebate form indicates that the required rate plan os $39.99 or higher per month. Please provide proof that each line is on a plan of $39.99 or higher (usually listed on the 3 page of your Cingular bill) and Simply Wireless will honor the rebate as per the T&C of the rebate."
Posted by Anonymous on 2007-04-11:
Yeah, I saw that too Spart, you beat me to it.
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Simply Wireless is a fraud
Posted by BeJust on 10/17/2006
Do not buy from this site. A total rip off. Poor Customer Service. Will never return any rebates nor tell you the truth about rebates when calling over by the phone. There is always a catch. Beware!!!
     
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