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Simply Wireless

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QVC smartphone
Posted by on
Rating: 1/51
I was promised 1200 free minutes w/ purchase of phone. was instructed to call Wireless, enter my QVC order # and zip code. I did this and was told my # is not on file. of course, you never get to speak with a human being-every choice you are given connects you with another automated message. it's impossible to speak with a human being there. they give you the choice of being sent to a c/s representative but before they do they require you to enter your QVC order # which of course is not on file. I've never been more frustrated in my life and will be returning the phone. I hope to never have to deal with this company again, ever.
     
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Alain on 2012-05-18:
"QVC is not responsible for the availability, content, security, policies, or practices, of the above referenced third-party linked sites [http://www.qvc.com-from search page-Bing],..." This tells you that if you buy something from QVC they have no intention of helping you if you have a problem with a product you bought using them. Thank you for warning your fellow consumers by sharing your experience.
po with service on 2012-08-31:
I am experiencing the same problem right now, Any suggestions? I have been on an automated call line for 30 minutes.
Betty Reed on 2013-12-20:
I am so disappointed with Tracfone having diffiuclt atitvating, can't get free minutes as promised, spent hours on phone, still no success, so frustrated ready to send it back..
QVC better check their vendors before selling product
sandy zeek on 2013-12-29:
I am very upset with this Tracphone, I was able to get the minutes on the new tracphone Android, I was not on any apps, yet they were running and were using the minutes up without me knowing, I call trac phone and they did not know how to make the apps stop running, they had me reset the phone so I lost all my phone numbers and pictures, they refused to give back the internet time I have lost, I started putting phone numbers in the phone again, I looked under Apps Manager, here the apps were running again, I learned how to stop the apps after losing over 200 minutes again , I am not happy I would like to have the time lost back on my phone, They did not triple the time I had on the old phone to the new trac phone either like QVS said,
Jackie Keilman on 2014-01-08:
Bad. I have been trying to find out if I have to
return phone and to discontinue Tracfone service. I left messages and still have'nt heard.
Iwould like a response or do I just toss the
phone in the junk. I don't want any bills from them. PLEASE RESPOND
nancy truini on 2014-03-01:
I activated my phone-now I am trying to add the 1400 min. that came with the phone-they need my phone#-can't find it anywhere-when I geo to 'my phone number'-there is nothing!! Help!!!! Can't get ANYONE on the phone!!!! NOT HAPPY
Gale in texas on 2014-03-06:
Let me add my voice to those who are complaining that they cannot get a live person to talk to. I am 75 yrs old and not tech savvy. I need to talk to a person to find out how to add minutes to my daughter's phone. I bought one for her and one for my self. She lives 200 miles from me and I cannot look at her phone to get the (100 or so) numbers the machine wants. Hey, I want to PAY them MONEY and cannot find anyone to help me. How about them apples!!! The voice on the answering machine makes me want to scream.. terrible voice. I'll bet if I get some human being on the phone they will be in India or the Philippines and I won't be able to understand them. AAARGUH!!!
oscarmad on 2013-01-12:
I have bought many items through Qvc and have never experinced this lack of help. Terribly upset! Don't buy this phone!
Beverly on 2013-03-26:
I agree with all of the above. The phone works alright. But customer service is zero. Don't buy this phone if you are not prepared to spend valuable time trying to get service.
Ron Ruddell on 2013-07-17:
I also agree with all of the above. I have spent over an hour trying to get my new LG840G to transfer my # to my new fone
and trying to get the 1500 min. that was part of the package.
Diane on 2013-07-24:
I also agree with all of the above. I have been trying to get my 1500 min all day. I cannot get a live person to help me. Tracfone will not help me either. I am finished with QVC and with Tracfone.
Iris Tanenbaum on 2013-09-08:
I activate the phone, got my number and was told I had 60 days to get the initial 1500 minutes. I called within the 60 days but was then told I cannot get the minutes because the time began when I ordered the phone not when I activated it. QVC customer service could only offer me a refund. I am extremely disappointed.
Georgia on 2013-09-16:
My battery will not charge.. and told the following .. go on activate.com click on wire select , bottom left corner. So many ads which website? I was happy until now and cannot get a new battery.. Have to return and start over. A month and a half and just trash.. Sounds to be too good to be true and it is. Starting over with a new company.
Robert Kuhnert on 2013-11-03:
We just purchased 2 of your TracFone specials. After a long effort with TracFone (folks speacking hard to understand) our 2 phones are activated, and minutes from our old phones were transferred (for which we must buy more minutes in a few days to protect) but we cannot find anyone, at TracFone or QVC, to tell us where are the promotional 600 minutes we are to get with this purchase.Where are those minutes and how do we get those minutes onto our phones? Please advise!!!
G Hagen on 2013-11-04:
I am so disappointed with this Trac Fone and the fact that it states just 2 easy steps to activate...oh NO, not true at all I have been trying, Friday 21/2 hrs, called QVC was told to wait until Monday..well I did, still no help at all and no such web site! Sending that pretty LG Trac Fone back today. Never again QVC!!!!
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Simply Wireless Rebate Scam
Posted by on
FAIRFAX, VIRGINIA -- In September of 2005, I entered into an agreement with Simply Wireless.com, to buy four cell phones. The offer stated a $50 (per phone) rebate after 3 months, again after 6 months, and again after 9 months for EACH wireless phone. I verified the details of this offer with the company and retained a hardcopy of the secure checkout page showing it. This series of rebates was offered in conjunction with a qualifying Cingular rate plan of $39.99 or higher, such as the $89.00 plan I agreed to. At the 3-month interval, I filed all the necessary forms and documentation to attain the rebates. Each filing was submitted properly and timely, including the carefully completed rebate form, personal information, phone number, IMEI/ESN number, phone model, photocopy of the barcode sticker, the original invoice, and a copy of my 3rd month wireless service bill. I very meticulously assembled all this information for each phone and submitted it according to the given timeframe while retaining photocopies of all materials.

I have been denied two of the four “3-month” rebates. I attempted to contact the company on numerous occasions to resolve this issue. Initially, several rebates were supposedly “denied” for a variety of untrue reasons such as “Rate plan less than 39.99…”, “Did not submit wireless bill with rebate…”, or “Phone number not valid…”.

On 4/25, I was told by the company that the rebates were denied, nothing could be done, decision final. A supervisor, Kendra, stated that rebates were denied, but not for the written reasons previously provided but for a new reason: She said only two phones qualified due to little known terms of the offer. I told her that I had verified and kept records of the offer but she informed me that her decision was final and the answer was no.

I contacted her supervisor, Mr. Aziz on 4/26. He told me nothing could be done about the rebates because they are handled in New York. Mr. Aziz said there was “some fine print” in the offer limiting the rebate to two phones only. I explained that I had written documentation from the company showing that the rebate applies to all 4 phones, in the form of my original Simply Wireless customer receipt and the Simply Wireless Secure Checkout page that I printed when I entered the order. The receipt states that Applicable Rebates are $50 PER PHONE, PER EACH 3, 6, & 9 month interval. Furthermore, the Secure Checkout page details the $50 Simply Wireless Rebate, QUANTITY OF FOUR (4), rebates of $50 each, totaling $200 for EACH of the 3, 6, and 9 month intervals.

Now that I have faxed them proof, they are not returning my phone calls. I believe that the company’s refusal to pay rebates is a purposeful and orchestrated strategy. I am being treated as another irritating customer, begging for a rebate. Most of the employees I have spoken to are part of the strategy, which is to: deny the rebate, get you disconnected so you can go back in the hold queue. 15 - 20 minutes is the minimum hold time if you think about calling back. No employee from Simply Wireless has ever returns any of my calls.

The reasons they give for denying my rebates have changed many times. At some point most customers would probably just give up and allow themselves to be cheated. Many people don’t have long hours to spend on hold, attempting resolution. I believe it’s wrong in principle to cheat customers by winning business on the promise of lucrative rebates, then refuse to pay the rebates. A simple “Google search” indicates numerous customers are undergoing similar refusals with regard to Simply Wireless rebates.
     
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Hugh_Jorgen on 2006-04-27:
Every review of this company on this site has been for the same thing - the impossible to get rebate. Personally, I'm staying away from any of their stores. Good luck with your fight!
guchiedad on 2006-04-27:
same thing happened to me with wirefly.com
DaleW on 2006-05-03:
the same thing happened to me, but I was told the reason I didn't get my rebate the first time was that Simply Wireless changed rebate centers. I was told by Simply Wireless to call the New York rebate office. I told them what happeded and they told me to fax the rebate info to them. after that nothig happened. I called the rebate center again, and they said it didn't go in, and a lady tried to help me by entering it manually on the spot. The problem is that she entered the wrong rebate in to the system, and on top of that she put the wrong money value for the rebate for the month that we talked about. I called back numerous times; finally they told me to Simply Wireless again. after more times than I can count, the rebate customer service at Simply wireless, just doesn't answer the phone. after a few voice mails, and emails, I almost gave up. I have talked to Vivian on numerous occations, to no avail. every excuse in the book came out of her mouth. I just don't know what to believe anymore. I have been told so many things; from I didn't mail it in, to I didn't mail it on time, to I mailed the wrong bill with it, to I lied that the sales person told me I get rebates on both of my phone..... it is driving me crazy. after reading a few posts here, I FINALLY found the name of the rebate manager and her phone number too. I hope, I pray and hope, that she can help me. her voice mail said she would call back in 24 - 48 hours.

the one thing that has struck me as odd is that; other ppl has said that they were told, including myself, that the rebate is only for one phone..... so I wish someone explain to me why my simply wireless rebate has an area for TWO phones, if only one qualifies.
Napert on 2006-08-03:
Same exact story here. They are scam artists.
surfer11 on 2006-10-01:
Exact same thing happened to me. If it happens to you, don't deal with Simply Wireless. Contact your credit card company and work through them. My credit card company couldn't give me credit but I was persistent and finally they did. They said if enough people complain they will deny their service in the future. Simply Wireless conveniently times their rebates to (not) occur 3 - 6 months after the initial credit card charge ... to avoid charge backs.
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Simply Wireless Rebate/ Cingular Service Motorola V3 Razr
Posted by on
I have been rebate scammed by www.simplwireless.com The Simply Wireless sales person told me that all 4 of the phones I was purchasing qualified for rebates and they would ultimately cost $50/each (after rebate). I double & triple checked that the plan I signed up for (a family plan with a 2 year contract with Cingular) qualified for rebates on all 4 of the phones and I was assured that it did and my end cost was $200.00.

When the phones arrived via DSL delivery, they failed to include the Cingular "welcome package", the accessories and the wrong rebates were included (Nextel rebates rather than Cingular). I called customer service and was assured that I could use the Nextel rebate for Cingular, I refused, once again went over my qualifications for the rebate and required that they send the correct rebates, and the welcome kit. The new set of rebates came, they were for Cingular but now they had the wrong date of sale.... once again I called and was told that they would be fine and accepted because that date is generated by the computer and they couldn't change it and I have my dated receipt.... When I asked about the welcome kit, I was told to call Cingular directly to get that.... I called Cingular and the young man basically said I should deal with a local Cingular store front, not simply wireless, they do not stand behind any online store front sales. He said he would do me a favor and send the welcome kit, never did receive the welcome kit. The accessories never came and I had all kinds of problems canceling the order. Then my Cingular Bill comes and it is ridiculously expensive - YIKES - I know for sure now that I have been scammed.
Just to add insult to injury, I believe the phones were refurbished or used, they didn't look "new" and one stopped working for a day (it was stuck in camera mode) then for some reason started working again, another of the phones was already replaced by Motorola as the screen stopped appearing. In the 15 + years I have had cell phones, I never had a problem with them or the company, reception problems yes but this is fraud. In November of 2005, it is time to collect on the first set of 3 month rebates. I mail all the typical "Rebate" stuff and having a "bad feeling" about all this, I send it via registered mail, return receipt so that I can't be told that they didn't receive it on time. I get the return receipt, I wait, and wait and it is now February 2006...and I still don't have the rebate. it says that the rebate would take up to 10 weeks. It is 12 weeks now, I e-mail customer service from Simply Wireless and I receive the following response:

Dear Ms. ________,

I'm contacting you in regard to your email. I have researched the status of your third month rebates. The rebate for phone number (999) 519-xxxx has been completed and sent to our accounting department. They are mailing the checks for those submissions in the month of March. However, your additional phones do not qualify for the rebate offer. According to your rebate form each phone requires a plan of $39.99 or higher in order to qualify for the rebate. If you have any further questions, please contact the rebate department at the phone number listed below.

Thank You,

E Fike
Simply Wireless
Senior Processing Representative
1 888 449 8484 option #4

Simply Wireless sales people verbally confirmed with me many times that the family plan & all 4 phones qualified for the rebates. I confirmed that my end cost would be $200.00. I called the rebate department as I did have "further questions" after much complaining on my part she offered to rebate another phone. So now, supposedly 2 of the 4 phones (for this round anyway) will get a rebate, Of course I haven't seen one cent yet....
     
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SimplyWireless on 2006-04-17:
To Cingular/Simply Wireless customer - regarding the billing, this is a Cingular Issue, not Simply Wireless. Cingular bills for their service directly. Regarding the "used" phone. You had a 30 day buyer's remorse period in which to return the phone - for the full refund price. I am surprised that you preferred not to take advantage of this period. Simply Wireless does not sell used/reburbished phones as new. I wish you had broguht this to Simply Wireless' attention in order to address this issue at that time. Regarding your rebates, please note that the rebate form indicates that the required rate plan os $39.99 or higher per month. Please provide proof that each line is on a plan of $39.99 or higher (usually listed on the 3 page of your Cingular bill) and Simply Wireless will honor the rebate as per the T&C of the rebate.
Simply REBATELESS on 2008-03-23:
COMPLETE Scam a**holes! I figured life is too short, but still get P.O.'d every time I think about it. My phone purchase was 2005 as well, and every detail was meticulous. I received ONE of the three rebates for $50, denied the $75 and $100 ones. What does it take to get the better business beareau or a class action lawsuit going against these...pardon my French...muddafu**ers??
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Beware of Simply Wireless
Posted by on
FAIRFAX, VIRGINIA --

Because that my active acct. with AT&T Wireless was due to expire and that I was going on an extensive vacation during the time my contract would be expiring, I did a search on the Internet for wireless phone companies and started making some inquiries. I called Simply Wireless on March 13, 2004, to inquire about the plan options and phones they had to offer. I had intended on using Simply Wireless until the salesman I was speaking to told me it would take 10-14 days for me to receive the phone. I told him that it would not work out because I was going on an extensive vacation, a cruise and a trip to Las Vegas, and wanted the phone several days prior to leaving to make sure the reception would be good beings I live in a very small town and many of my friends had complained they had bad reception with their phones. Also, it was important to me to get a new phone right away so I could have the opportunity to try the new phone out while my service with AT&T was still active in case I had any problems.

The salesman offered to have the phone shipped to me over night express at my expense with an approx. cost of a $17.00 (my previous servers had shipped the phone to me overnight express at their expense and I assumed this was pretty much the practice of all servers). I told him that I did not want to pay that expense, I would just continue using my current AT&T service (enclosed copy of my AT&T service contract for your reference). I did tell him that I would check in with them another time and see if they still had any good deals going. He was not real happy about the situation and tried to talk me into paying the overnight express charge (he implied that I was just cheap) I was firm and said no. I did not want to pay the additional shipping charge since my AT&T service was still active and working fine. I was not going to allow him to talk me into paying for a phone that would arrive while I was on an extended vacation.

When I returned from our extended vacation, mid April 2004, I noticed the package left at my front porch. I opened the shipping box (please note that I opened the shipping box, but I never and have still never opened the phone box) and was shocked to see it was a phone. I’m shocked that Simply Wireless would ship an activated phone and have it left on the porch, where it could have been stolen. I read the invoice and realized that the Simply Wireless salesman had activated an account for me without my permission. In fact, I told him NO I did not want to do business with them at this time. Now having just returned from an extensive vacation and trying to get myself ready for a major surgery that I was scheduled for on April 28, 2004, I had to take my time to call Simply Wireless and get their scam straightened out. I called the customer service number, which I found on the invoice in the shipping box, on April 12, 2004 not April 1 as Ms. XXXX stated. I spoke with a young lady and told her I was unhappy about them starting an account for me without my permission, and then I explained the whole story to her. She apologized and said she would stop the service immediately. I also told her that I needed to get the phone back to them and did not feel I should have to pay the shipping. She said she would send a mailer. At this point, I figured it was all cleared up. The account, which I did not give permission to set up, would be nullified immediately and I would send the phone back to them once I received the mailer.

Ms. XXXX stated in her letter that I said I forgot to mail the phone back. This is not a true statement. I tried to explain to her that I set the phone aside while waiting to receive the mailer, which I never did receive. Beings I was having surgery on April 28, 2004, with a six-week recovery, the phone was the last thing on my mind.

When I received a bill from T Mobile for $274.11, I immediately called T Mobile and told them the whole story about how an account was activated in my name by Simply Wireless which I DID NOT give permission to do. The customer service lady apologized and cancelled the bill. I mentioned to T Mobile about the phone (which I had not opened, used, or even looked at) and that I had not received the mailer that Simply Wireless said they would send me. She said T Mobile was not the one that would be mailing the mailer. She told me to wait a bit longer because she was sure I’d be receiving the mailer soon. Mind you this all was taking place while I was at home from the hospital recovering from major surgery.

Every time I would get a letter or a call from Simply Wireless I would call T Mobil and give them the information so they could note my account. I am in the process of trying to obtain a copy of the notes on my T Mobil account.

After all this had transpired I still had not received the mailer to return the phone to Simply Wireless. I tried on several occasions to find out from Ms. XXXX how they could activate an account without my permission and that I would like to send the phone back to them but I hadn’t received the mailer. Ms. XXXX states she informed me that they would not be able to accept the phone at the late date as the manufacture would not give them credit, THIS IS NOT TRUE. At the suggestion of T Mobile I mailed the phone back to Ms. XXXX, at my expense, to end this problem. If Ms. XXXX had told me she would not accept the phone I sure would not have wasted my money mailing the phone back to her at my expense.

Ms. XXXX has mailed the phone back to me and has turned my unauthorized account over to a collection agency. I am really blown away by the fact that I have been scammed and am having to spend so much of my time clearing up this problem. I’m now out the shipping cost, my time, and am being harassed by a collection agency. I would not do something so foolish. Ms. XXXX said I stated I would die before I pay this bill, she is accurate, I refuse to allow Simply Wireless to take advantage of me this way, and I do not appreciate their scamming tactics.

I have copies of my surgery bill my cruise itinerary and hotel bill plus my AT&T phone bill which was active until late April. My cruise started March 21, 2004 to April 5th, 2005, we we in Vegas April 5th, 2004 to April 9, 2004. The phone was left activated on my porch March 24th, 2004.

Claudette

I'm not sure if I could use the Customer Service Managers name so I used XXXX's



     
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Sherri on 2006-03-20:
I work for one of the top 2 cell ph companies.I've been there for over 5 years.My experience has been that if you're dealing with outside agents/vendors something will go wrong.They sale those phs cheap for a reason.It's better to go to the real company than to go to a reseller.
SimplyWireless on 2006-04-17:
Claudette - I am MS. XXXX (Stacy) with Simply Wireless. You may use my first name. As we spoke extensively over the years, this fee is valid and has been with my colleciton agency for quite some time. Upon the phone being delivered to you, you accepted the terms and conditions of the phone and service through Simply Wireless. You attempted to return the phone well after the allowable return period. As you and I have discussed numerous times, this fee is valid and the agency will continue to collect this debt.
HAnn27 on 2007-08-06:
I wish I had read comments like yours before I purchased my Simply Wireless phone. It would have saved me a lot of aggravation.
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Simply Wireless are liars
Posted by on
ALEXANDRIA, VIRGINIA -- My girlfriend and I wanted to find a phone that worked in our apartment as well as was an organizational tool. Upon doing research, we settled with the T-Mobile Dash. Simply Wireless had a kiosk located in Landmark mall. Upon speaking with the sales person on December 9 2006, we were told that we could test the phones for 14 days to see if we appreciated the service. I asked the sales person if we could port over the old number from Verizon if we liked the service. The salesperson (AJ) stated that we could contact T-mobile and port the number later. On December 18 I ported the numbers over from Verizon. Well within the 14 day time period. In March, I received a charge for 800 dollars from Simply Wireless. I called Dominick on April 13 and asked what the charges were for. He stated that I had changed the phone numbers on December 18 and per the contract I was not to change my phone number for 121 days. I stated how AJ, the salesperson, stated that I would be able to change my phone number and he said that I simply had to cough up the money and take it up with the store. I spoke with the store manager (Rodrigo) who states that Simply Wireless was charging me the 400 dollars per phone line because they lose their commission with T-mobile if the phone numbers are changed. Therefore, I would have to request T-mobile to reimburse Simply Wireless the sales commission and Simply Wireless would reimburse me the credit. T-mobile indicates that they are aware of no such agreement. In addition, I mailed the rebates on December 18th to receive back 100 dollars per phone and have not received any monies back. I will never purchase from Simply Wireless again, and upon speaking with the cities of Alexandria, Arlington and the counties of Fairfax Virginia, there are apparently multiple complaints against them.
     
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poppapia on 2007-05-25:
You have to request the number port before you finalize the purchase.
paliceag on 2007-05-25:
As stated in my post above, I was told by the Salesperson (AJ) that I could port the number over using T-mobile. I was told 3 months later by Dominic that I needed to port the number that day. The salesperson told me the lie to be able to get me as an account. Had I known that I needed to port the number the day that I signed up with T-mobile, I would not have signed on. Therefore, the salesman lied to get me on as T-mobile user. Also, I had spoken with the manager, (Rodrigo) who told me that he had mentioned this to his salespeople before but they continue to state that a user can port over the old number anytime they want.
simply wireless on 2007-06-01:
Hi, My name is Heather. I work in the collections department at Simply Wireless. I would like to talk with you regarding being charged an early termination fee for your account. Please contact me at 888-449-8484x437.

Thank you
paliceag on 2007-06-11:
I spoke with Heather and she was able to give me back a 400 dollar charge back to my credit card. Although it was not a full re-imbursement of my funds, I applaud this customer service representative to meet me half-way in correcting an error on the salesperson's part.

-Paliceag
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Free phone mail offer SCAMMED by Simply Wireless
Posted by on
VICKSBURG, MISSISSIPPI -- My tale of woe started with a coupon offer from whom I thought was Cingular. It came in a cingular envelope, had cingular looking coupons, and so forth, call to upgrade your phone for free. I have a cingular account, My wife had a ATT/cingular account, and an old analog phone. I decided to upgrade her phone using the offer, and roll her into my family plan, and get down to one bill I even upgraded my plan so as to have more minutes. SO I called the number, and over the next 30-45 minutes, told the sales lady that is what I intended to do. Migrate the phone. She put me on hold and asked someone if the coupon I was holding would allow me to do a migration. She came back on and told me yes, that I would need to take the phone to my cingular store to get "ported" so I could keep my number. She was very specific about how to do it.

So I agreed, and still thinking I was talking to cingular, took the offer.

We got the phone in the mail shortly thereafter, and I took it to the cingular store around August 5 to get it activated. No problem.

Then on Aug 11, I got a bill from cingular for a new account and phone number. I called and they saw where I had ported a new phone and credited me for the new account and closed it. I thought it was a paperwork error, that one cingular person had not done everything right.

On October 6, I got a letter from Simply Wireless stating that I was in breach of the contract I had made with them to keep open my account for 180 days. I didn't even know I had a contract with Simply Wireless. I thought my account was with Cingular. They said they clearly contracted with me to open a new account, and by migrating my phone I had breached the contract, and that since I had not sent the phone back to them before 30 days were up, I now owed them $400. Whoa Nellie, I said, I clearly indicated to the sales rep that I was going to migrate and she told me it was OK and even told me how to go about doing it.

First the "collections specialist" told me I was unlikely to get "exonerated" but that he would see if cingular would reverse their commission deduction and he'd know in 3-4 weeks. I called his supervisor who finally told me she thought I was not telling the truth, that no one there would do tell me such a thing (about migrating). She said I owed them $400. Asked me who it was I talked to (Who could answer that?). Did I have a recording of the conversation? I said they know who it was, because she got a commission on my sale. Let's talk to her and see what she says. Supervisor said she has no way of knowing who it was. I said why then did the sales rep give me explicit instruction on how to migrate the phone? It turned in to a circular argument that she obviously was prepared for and I was screwed.

I think, and told them both, that the sales rep said what she needed to say to make a sale. I may very well be on the hook for a $400 phone that I could have gotten for $50 at the cingular store.
So far, Cingular has been helpful in trying to work this out, while Simply Wireless has been brusque and not willing to hear that, maybe, there might have been a little sales deception involved.

Never again, say I, and I encourage everyone to use their carrier's direct offices only. If you get involved with a second party, disputes are just that much harder to settle.
     
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Rebates
Posted by on
CHICAGO, ILLINOIS -- Simplywireless.com has been a bitter/sour experience. It all started when I was shopping around for a good deal for cell phone service. I happened on simplywireless advertisement on the net search. I clicked on the link, and there began my tale of disappointment. At first they are really great. They provide you with info. to intice you into purchasing their cell phones, with rebates etc. I happened to be interested. I signed up for cingular service with their special offer of a free phone, and w/ a family plan ordered additional phone which I was told I would receive rebates for. So I did as I was pretty impressed with the deal. Lesson learned. So far it's been 7mo. into, and I still have to receive my rebates for the phones. As others have mentioned, they have a very impressive scheme, of run arounds and emails back and forth, keeping you pretty busy for rebates that the company promised you in the first place when you placed the order.
In my last email, they even said, I should go ahead and put up a complaint with Better Business Buraue, taking a stance that I was pretty much nothing, and that my business wasn't that important.
No customer statifaction there, I even told them, I'm not going to recommend their services to anyone, that didn't even bother them. I wished I had done a through investigation into simplywireless before laying out the money to get phones from them. If I only had I would have seen these complaints and not done business with them.
Thank you for such a site that provides information fot the consumer. Hopefully this review of the company helps. Do not buy any services with this company, because there's no real customer is imporant ideal with them. Now they have my money, and will not pay me back my rebates. Simple ploy to hold the money. I don't think this practice will last long. So I sacrificed my hard earned money, to them, hopefully this message will help others and tell others not to do business with them.
     
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CobraCat77 on 2006-05-29:
If there's one thing I've learned from this website, it's to stay away from Neptune washers and SimplyWireless. Sorry you got scammed.
Anonymous on 2006-05-30:
Is it ever a good idea to use a third party vender as opposed to going directly to the provider?
kparikh82276 on 2006-05-31:
Well I guess it's true, a 3rd party vendor w/o a face to put on it was a risky proposition, I should have been more careful w/ my purchase. I just wished I had happened upon a site such as my3cents, it might have given me a warning flag, but it just comes down to business principle, I think they feel they are always right, but in a capitalistic society, it's the customer who's always right.
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Lies, scams, used phones, more lies
Posted by on
ALEXANDRIA, VIRGINIA -- I decided to buy a cell phone for my son and to migrate my phone from ATT to Cingular and get a new phone for myself. I stopped at one of the Simply Wireless booths at Landmark Mall in Alexandria, VA. He had a deal for me! I could get the hottest MP3 phone for my son for $150 and a V3Razr for myself for 69.99 and get a rebate of $50. I also got a free bluetooth headset. I could get a 700 min. shared plan for $59.99 no extra charge for the second line. So I bought the phones and some accessories. I paid them $271. The next day while looking at my razr phone I found that the address book was loaded with phone numbers. They sold me a used/returned phone. I had specifically asked if they were new. They exchanged the phone and apologized. That evening... when looking at the usage, I saw that they had only given me a 550 min. plan. Well I was mad. I had more min.on my old plan. I further looked into it and they had signed me up for $23 of additional monthly charges that I had not asked for nor been offered. I called cingular and they took off those charges but said I had to go back to the store to get the rate plan changed. I called the store and the manager who answered stated they don't have that rate plan, I could bring everything back. I said can you give me my old AT&T account back? He said yes but it would take about an hour that I should call. I said I would wait. I decided that they were shady and I had better call. I called cingular and told them everything. They gave me the migrations dept and they changed everything back right away with no trouble. I took the phones back to Simply Wireless and when I told them I had already changed my phone back, he said, that's impossible once you change you can't go back. I said then why did you tell me that on the phone? He said I didn't tell you that. I don't know who you talked to... I said well my phone is working. He tried to tell me that I was stuck with the two phones. I said OH no I am not and if you would like me to tell every customer standing here what you did to me, then give me some more trouble. He went and called cingular asking them why they reverse migrated my phone and he was furious. He was counting on telling me I couldn't go back and then I would keep the phones. They told him something cause he came back and refunded all of my money. It just so happened a Cingular rep was there and she got all the lowdown on what they had done. Later that day, I found that the phone I paid 150 for, Radio Shack had for 49 with a 25 instant rebate. Live and learn right. Go to the Cingular Stores!
     
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scammed on 2006-03-14:
I have been scammed as well. If anyone else has been scammed please report it at http://www.ripoffreport.com/reports/ripoff181122.htm
SimplyWireless on 2006-04-17:
Please note that Cingular Wireless has the policy regarding upgrade from AT&T Wireless to Cingular Wireless. Simply Wireless has been unable, in the past, to reverse the migration. Cingular will do so only if the customer calls.
Also, please note that Simply Wireless' return policy is posted at each of our locations and if you signed the Simply Wireless agreement - the return policy is alos listed there. You had a 30 day buyer;s remorse period. If the sales rep at the location is giving you a hard time about returning the equipment - call the corporate office.
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Simply Wireless rebate scam
Posted by on
FAIRFAX, VIRGINIA -- BEWARE OF ANY PURCHASE FROM THIS COMPANY INVOLVING A REBATE! On 3/27/06, I filed a 6-month $75 rebate application for a Motorola cellphone. After submitting proper documentation and waiting several weeks, I contacted their rebate fulfillment service and was told the documentation had not been received. Subsequent e-mails elicited the response that I had not submitted all the required documentation and am therefore "ineligible" for the rebate (this despite the fact I had Xeroxes of all the required documentation). E-mails to Simply Wireless result only in repetitious replies to check with the rebate fulfillment center, which then results in more evasive e-mail boilerplate. It's obvious that this company uses these rebates to sell its products at an inflated up-front price, then does everything possible to avoid paying the rebates. While their Web site boasts that they "put a premium on exceptional customer service -- not only do we provide excellent customer service during the sales process, but we maintain the relationship once the sale is complete" and brags that they have over 300 sub-dealers and are "the largest wireless seller on the Home Shopping Network, selling as many as 17,000 phones in one day," the reality is that their "exceptional customer service" is basically a royal runaround. Buy your cellphone from a local distributor, so if you have problems you know where to go, rather than having to try to deal with some faceless entity that only has a goal of cheating you.
     
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Napert on 2006-08-03:
My experiences are that Simplywireless is a total scam. I have waited for rebates for over 1 1/2 years, and continue to receive notices saying I don't qualify. Many of the problems are the same as in this forum. They are scan artists - acting as a legetimate company. Also, what make it worse is that the cell phone service prividers (Cingular) continue to allow them to operate. They should be shut down and Cingular should have to pay all rebates.
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Simply Wireless Cell Phone Rebate Scam
Posted by on
VIRGINIA -- In June of 2005 I purchased 2 phones from Simply Wireless on the Cingular family plan. The ad and all paperwork was very clear that there were a series of 3 rebates for each phone - $25 at 3 months, $50 at 6 months, $50 at 9 months. At 3 months I submitted for the rebates at 3 months for $25 for each of the 2 phones or a total of $50. After hearing nothing I contacted them and they said they never received it. I submitted for the rebates at 6 months for $50 for each of the 2 phones or a total of $100. I have received nothing, but their rebate status website informs me that the rebate is ineligible on one of the phones because it is an add on. They have unilaterally changed the provisions of their contract with me apparently. They refuse to respond.

I'm sure they are counting on the notion that $50 or $100 isn't enough for anyone to sue over. I wonder how they would feel about a class action suit? If you read this and are the victim of the Simply Wireless rebate scam send me an email at simplywirelessrebatescam@yahoo.com

If you read this and are contemplating buying from Simply Wireless understand that they may not honor their rebate promises. Avoid them.
     
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SimplyWireless on 2006-04-17:
Please note the following under your terms and conditions of the rebate. Also, this rebate was only offered to internet/phone order customers - not customer who purchased through our retail location. Please read the terms of the rebate offer:

h) Void where prohibited or restricted by law. By participating, you release Simply Wireless and its respective officers, directors, employees, and affiliates from any and all liability.
ljbest on 2006-04-28:
Hello WirelessRose, or is it Kendra. You're getting worried. You should be.
DaleW on 2006-05-03:
the same thing happened to me, but I was told the reason I didn't get my rebate the first time was that Simply Wireless changed rebate centers. I was told by Simply Wireless to call the New York rebate office. I told them what happeded and they told me to fax the rebate info to them. after that nothig happened. I called the rebate center again, and they said it didn't go in, and a lady tried to help me by entering it manually on the spot. The problem is that she entered the wrong rebate in to the system, and on top of that she put the wrong money value for the rebate for the month that we talked about. I called back numerous times; finally they told me to Simply Wireless again. after more times than I can count, the rebate customer service at Simply wireless, just doesn't answer the phone. after a few voice mails, and emails, I almost gave up. I have talked to Vivian on numerous occations, to no avail. every excuse in the book came out of her mouth. I just don't know what to believe anymore. I have been told so many things; from I didn't mail it in, to I didn't mail it on time, to I mailed the wrong bill with it, to I lied that the sales person told me I get rebates on both of my phone..... it is driving me crazy. after reading a few posts here, I FINALLY found the name of the rebate manager and her phone number too. I hope, I pray and hope, that she can help me. her voice mail said she would call back in 24 - 48 hours.

the one thing that has struck me as odd is that; other ppl has said that they were told, including myself, that the rebate is only for one phone..... so I wish someone explain to me why my simply wireless rebate has an area for TWO phones, if only one qualifies.
Mahesh on 2006-05-26:
I have also been scammed by SimplyWireLess. Like everyone else, I have called and emailed numerous times. I have gotten email and spoken to Vivian Harris, who is very rude. She did not want to help me at all. In the end I got the following email from her:

"I'm contacting you in regard to your email. I have researched your 3 month’s rebate. Your rebate is currently in “Incomplete” status due to missing information. We did not receive required documentations to process your rebate. In order for us to process your rebate, you were required to send us your 3 month service bill from January 2006. We received you bill from November 14, 2005 through December 13, 2005. Your rebate expiration date was February 1, 2006. Unfortunately, we are unable to process any rebates after the expiration date. If you have any further questions please contact us at the phone number listed below."

I have purchase three phone that total to $525. They were very eager to get my business, but when it came to rebates they didn't care. I know I submitted everything correctly and made sure to mail it certified. Vivian also told me that I can check the status online, but there is no link on their website for that. She also said I could have called, which I did after 6 weeks, which is the wait time they recommend on the rebate forms. But by that time the rebate has expired, even though they have all the document from me. After reading everyones complains, now I am convinced that SimplyWireLess.com is running a rebate scam. I don't have the resources to sue a company like this, but I am hoping that someone out there will help us all get our money back.
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