I paid in advanced for 6 months then when my service was up I didn't want to keep it. SO I called to cancel and they transferred me around and around until I got this lady who said she would cut the rate to 50 for 6 months. I agreed and sent it the 50. Well they never had my bill straight from then on. After numberous calls I finally gave up and just this week the cut off my service before the 6 months was up. Funny thing is I work for Acura and they are in our cars. We have customers all the time with complaints and now I am one of them. I tell my customers never to give them your credit card. They charge people without them knowing and double dip them. I have another guy who bought a lifetime membership that only applies to the radio he has ? Crazy! TERRIBLE!3 Replies - Latest reply on 01/04/2011Add reply
I can't express how disappointed I am to learn that The Bridge is featuring one artist for the next month. So often I have played The Bridge during parties and you folks have received many compliments on the variety. Now during prime party season, they are playing ONE artist. Don't they think that we would just play our CD's if we wanted to hear one person! What are they thinking? 5 Replies - Latest reply on 12/02/2010Add reply
I was contacted about renewal to one of my three subscriptions. What a racket! I asked very specific questions about each of my subscriptions, such as cost of each, renewal dates, etc. I couldn't get a straight answer to save my life!!!! I was even told at one point that I had a credit on each account, which proved to be false! I was offered a three month renewal to include ALL three accounts for approximately $35 at one point. When I proved to be too challenging to this particular rep, I was transferred to another who basically negated everything stated by the first rep!!!
1 Replies - Latest reply on 11/12/2010Add reply
Now that I'm talking to someone about cancelling ALL of my subscriptions, I am getting great service!!! Imagine that!
I bought this service to hear music... non stop without commercials or idiot DJs rambling on about nothing. Now between every other song a DJ has to add his idle banter. Come on ... play music. I can get mindless banter for free on FM radio 10 Replies - Latest reply on 11/11/2010Add reply
Neal Diamond is great, but I do not want to hear him singing continuously day and nights for days on end. Pls. go back to your variety of singers.
18 Replies - Latest reply on 11/03/2010Add reply
Poor Customer Service
We allowed the sat. service to terminate following the introductory offer from purchasing our 2010 Jetta TDI. My wife and I enjoyed the service however could not justify the cost considering the limited ... read full review1 Replies - Latest reply on 10/30/2010
Having been a customer since the inception of Sirius Radio I am appalled at the lack of customer service. No one can speak anything but broken English. I had 3 accounts and could never make heads or tails out of which radio I was renewing, when I would call to try to confirm which I was renewing, I would be on hold for over an hour only to give up and just let the the radio expire.
3 Replies - Latest reply on 10/15/2010Add reply
Now they are sending me to COLLECTIONS for a subscription hmmmm how is this possible?
I will never ever deal with this company again they are pathetic.
Thinking of subscribing to Sirius or becoming a shareholder? Here’s what you’re investing in:
I’ve been a Sirius subscriber since 2004 and I promise you that their customer service is the absolute ... read full review4 Replies - Latest reply on 09/24/2010
No longer what I paid for
Are they changing Escape to a Rock channel? The Beatles Sound of Silence? Eleanor Rigby? Playing hard driving beats like Chariots of Fire on Sunday morning? Martial music at all hours?
That is NOT the ... read full review3 Replies - Latest reply on 08/10/2010
Another DISSATISFIED CUSTOMER. I called to cancel one subscription service of a package subscription service I have. As everyone else pointed out, you cannot opt to cancel a service on line. It is impossible. Then you call and I was on the phone for literally one hour for the customer service representative from India to tell me I had to be transferred to the cancellation department. ARE YOU KIDDING ME? This company is a joke.
1 Replies - Latest reply on 06/21/2010Add reply
I purchased this service for Howard Stern. I listen to his show(s) about 80% of the time. This whole service was supposed to be advertisement free and I spend the other 20% of the time changing the channel so I don't have to listen to his commercials and/or repeats. What a joke. After he's done, I'm cancelling for good. Perhaps I should call now because I will probably be placed on hold for the next six months anyway.
Once you are a Sirius customer and they have your money, they are basically done with you. Customer service is a joke. They will tell you that you can cancel at any time to stop charges, except you can't actually get a hold of anyone to cancel it. If they are already doing this to you, take my advice, don't even waste your time calling Sirius, just call your credit card company immediately and have them block the vendor. If you are like me and could not get a hold of Sirius in time to cancel and avoid charges, then dispute the charge. Sirius is a terrible company that sure knows how to make money on you.Add reply
Be very careful in dealing with these people. they offered us a free 3 month subscription when we tried to cancel our service and we accepted. then they charged our credit card for a 2 month fee. when we contacted them to get a credit issued, they processed it against our account but would not put the money back to our credit card. in addition, I have not been able to access my account information online so I cannot cancel my credit card so there are no more charges. 3 weeks and 4 phone calls later we are still trying to get our $77 back. I have no choice but to file a dispute with our credit card company to block payment of this charge. XM makes it very difficult to cancel service so beware of handing them any credit card information.Add reply
Cancellation with Sirius is impossible!!!! After a lengthy time on hold and several phone calls I still received a bill for $28.41 of which I refuse to pay, plus they have turned me in to a collection agency. This was on a account that was due to expire. I notified them on 2 occasions PRIOR to the expiration that I wanted to cancel. I firmly believe that they would have billed my card that was on file for the full year but fortunately for me, the card was expired. I believe this is just another way for big corporations to sap more money out of consumers. I WILL NOT pay this bill! It is unfair and the public needs to be aware of these tactics to squeeze every cent they can out of you. Sirius SUCKS.1 Replies - Latest reply on 04/24/2010Add reply
NEW YORK, NEW YORK -- I bought a brand new vehicle that had Sirius. I absolutely loved it. So when I traded that vehicle in 2 years later, I was thrilled to find out that my new pick also came equipped with the system. I had a small problem with service just a glitch or so I thought. I began calling trying to find out the problem. The problem was that Sirius had saved my credit card number with out my permission and had charged my card for three years of service on a the first vehicle. A vehicle that I had not owned for almost 3 years. When I demanded a refund I was told NO! That it is there policy to safe credit card numbers and that they would not be refunding me the my money. They finally agreed to refund 1 year of service. Even though I never ever give permission to safe my account information and never authorized any automatic withdrawals. So beware never ever give Sirius your account number!!!!!!Add reply
Worst Customer Service Ever!
This place is a horror show. No wonder they went into bankruptcy. It was the hassle of a lifetime just getting the radio installed up and running. The most fustrating thing was dealing with customer ... read full review