Review of their service
CHICAGO, ILLINOIS -- I've been a customer of Sirius for about 6 months now. I just thought I would take a moment to share my opinion of their product and service for anyone considering satellite radio.
First off, be aware ... read full review9 Replies - Latest reply on 05/30/2006
Sirius - Poor Business Practices
I have never posted a company complaint, but I am so disgusted with Sirius that I feel I must do something. I am with the crowd who are upset with Sirius not the few who have posted excuses for their ... read full review
Sirius Horror Story
PENNSYLVANIA -- Last year for Christmas, my wife gave me a Sirius Sportster radio, home docking kit, everything I needed for the car, and a one-year subscription. I thought this was a wonderful gift as she knows my ... read full review3 Replies - Latest reply on 11/19/2007
ATLANTA, GEORGIA -- I would give a half star if offered. Sirius by far has the worst customer service of any company I have ever had the displeasure of dealing with. The average time on the phone is 30 minutes plus, for simple issues...such as turning off the wrong radio, activating the wrong radio, trying to blame a car dealership for Sirius errors. I would also love to talk with someone who has a decent understanding of the English language. Some of their CS reps will hang up on you mid conversation.....especially if the issue is above their pay grade, which almost certainly it is. My guess is that they work at Sirius because their intelligence level will not be sufficient to work in a fast food environment. I have 3 vehicles with Sirius...when their contracts run out, I will be 100% with Pandora...
I am in hopes that finally Sirius will get enough competition to either put them out of business or at least make them aware of what real customer service is all about.....
ATLANTA, GEORGIA -- I had a subscription and traded in my car..easy enough I was supposed to get a year free on my new car and then upgrade to a paid package. I spent hours on hold, they billed my old account, billed me for the free year, then credited my account, then set up the wrong service on my new car, they gave me a free upgrade, then took away the free upgrade. I had to make 5 or 6 different calls, each new person had no idea because they "did not see the account notes."
Now they are supposedly going to upgrade me to Premium and "auto-renew" next year. Any bets how badly they will screw that up???? The government needs to break up their monopoly if they can't service the customers!!!!!
No Customer Service
NEW YORK, NEW YORK -- Sirius does not have a customer service program. It has a program that is designed to discourage all but the most persistent who have lots of time on their hands. After a very long hold, the person ... read full review1 Replies - Latest reply on 05/16/2012
NEW YORK, NEW YORK -- They turned me over to a collection agency, because I emailed that I wasn't renewing the service on a car I was trading in. They said I had to "call" to cancel the service. But when you call, you are on hold for 30-60 minutes. When I got through, you are dealing with someone in Thailand or India, who you can barely understand. So they've outsourced American jobs, made it damn near impossible to cancel, and then they try to ruin your credit when you don't renew. STAY AWAY FROM SIRIUS, UNLESS YOU WANT A LIFETIME SUBSCRIPTION THAT YOU CAN NEVER CANCEL, ITS LIKE THE MAFIA, ONCE YOUR IN, YOUR IN. Customer service and customer rights are non-existent. Short the stock, because they cannot survive with this kind of customer service IMHO.
2 Replies - Latest reply on 07/06/2011Add reply
Billing and Customer Service
NEW YORK, NEW YORK -- I received several emails from Sirius that they couldn’t bill my credit card because it was expired. I didn’t have an auto-renewal on the account and when I purchased the service, I paid for 3 years. ... read full review3 Replies - Latest reply on 06/20/2013
I have received 3 plus phone messages a day informing me that my service is discontinued. This was a leased vehicle and was turned in 3 months ago.
When calling customer service, they are not even aware of what vehicle they are providing service for. This company needs to be AWARE that many people lease vehicles and are not going to renew satellite radio on a vehicle they no longer own.
Very Dissatisfied and will not renew the service on my new leased vehicle.
Held Hostage By Sirius
NEW YORK, NEW YORK -- I only need Sirius so I can listen to Howard Stern. There are so many other options out there for music that Sirius is simply not needed. However, because I want to hear Howard every day, I am being held ... read full review1 Replies - Latest reply on 02/13/2011
After buying a car equipped with ability to get satellite radio, I got bombarded with mail and phone calls advising me that I had a trial subscription. I tried to use it and found that I had 3 channels, ... read full review4 Replies - Latest reply on 01/19/2011
In December of 2009 I purchased gift cards for my daughter in law as a Christmas gift. She entered the info and had service for the year. However last month she was automatically renewed on her credit ... read full review13 Replies - Latest reply on 01/15/2011
When you want to cancel, this company has you on hold for over an hour. You have to write a letter, and certify it with a return receipt to acknowledge that they received it. 1 Replies - Latest reply on 01/03/2011Add reply
I called to cancel my subscription. New car came with XM. The Phone jockey read my password to me. The Phone reps, Typically paid very little, have access to your username and password.
So if you use the same username and password for other accounts (credit cards, bank, Ebay, Paypal, email, etc.), some underpaid phone representative now has access to all your accounts.
I'm pretty sure that is not PCI Compliant.
I paid in advanced for 6 months then when my service was up I didn't want to keep it. SO I called to cancel and they transferred me around and around until I got this lady who said she would cut the rate to 50 for 6 months. I agreed and sent it the 50. Well they never had my bill straight from then on. After numberous calls I finally gave up and just this week the cut off my service before the 6 months was up. Funny thing is I work for Acura and they are in our cars. We have customers all the time with complaints and now I am one of them. I tell my customers never to give them your credit card. They charge people without them knowing and double dip them. I have another guy who bought a lifetime membership that only applies to the radio he has ? Crazy! TERRIBLE!3 Replies - Latest reply on 01/04/2011Add reply
I was contacted about renewal to one of my three subscriptions. What a racket! I asked very specific questions about each of my subscriptions, such as cost of each, renewal dates, etc. I couldn't get a straight answer to save my life!!!! I was even told at one point that I had a credit on each account, which proved to be false! I was offered a three month renewal to include ALL three accounts for approximately $35 at one point. When I proved to be too challenging to this particular rep, I was transferred to another who basically negated everything stated by the first rep!!!
1 Replies - Latest reply on 11/12/2010Add reply
Now that I'm talking to someone about cancelling ALL of my subscriptions, I am getting great service!!! Imagine that!