I bought this service to hear music... non stop without commercials or idiot DJs rambling on about nothing. Now between every other song a DJ has to add his idle banter. Come on ... play music. I can get mindless banter for free on FM radio 10 Replies - Latest reply on 11/11/2010Add reply
Neal Diamond is great, but I do not want to hear him singing continuously day and nights for days on end. Pls. go back to your variety of singers.
18 Replies - Latest reply on 11/03/2010Add reply
Poor Customer Service
We allowed the sat. service to terminate following the introductory offer from purchasing our 2010 Jetta TDI. My wife and I enjoyed the service however could not justify the cost considering the limited ... read full review1 Replies - Latest reply on 10/30/2010
Having been a customer since the inception of Sirius Radio I am appalled at the lack of customer service. No one can speak anything but broken English. I had 3 accounts and could never make heads or tails out of which radio I was renewing, when I would call to try to confirm which I was renewing, I would be on hold for over an hour only to give up and just let the the radio expire.
3 Replies - Latest reply on 10/15/2010Add reply
Now they are sending me to COLLECTIONS for a subscription hmmmm how is this possible?
I will never ever deal with this company again they are pathetic.
No longer what I paid for
Are they changing Escape to a Rock channel? The Beatles Sound of Silence? Eleanor Rigby? Playing hard driving beats like Chariots of Fire on Sunday morning? Martial music at all hours?
That is NOT the ... read full review3 Replies - Latest reply on 08/10/2010
Another DISSATISFIED CUSTOMER. I called to cancel one subscription service of a package subscription service I have. As everyone else pointed out, you cannot opt to cancel a service on line. It is impossible. Then you call and I was on the phone for literally one hour for the customer service representative from India to tell me I had to be transferred to the cancellation department. ARE YOU KIDDING ME? This company is a joke.
1 Replies - Latest reply on 06/21/2010Add reply
I purchased this service for Howard Stern. I listen to his show(s) about 80% of the time. This whole service was supposed to be advertisement free and I spend the other 20% of the time changing the channel so I don't have to listen to his commercials and/or repeats. What a joke. After he's done, I'm cancelling for good. Perhaps I should call now because I will probably be placed on hold for the next six months anyway.
Once you are a Sirius customer and they have your money, they are basically done with you. Customer service is a joke. They will tell you that you can cancel at any time to stop charges, except you can't actually get a hold of anyone to cancel it. If they are already doing this to you, take my advice, don't even waste your time calling Sirius, just call your credit card company immediately and have them block the vendor. If you are like me and could not get a hold of Sirius in time to cancel and avoid charges, then dispute the charge. Sirius is a terrible company that sure knows how to make money on you.Add reply
Be very careful in dealing with these people. they offered us a free 3 month subscription when we tried to cancel our service and we accepted. then they charged our credit card for a 2 month fee. when we contacted them to get a credit issued, they processed it against our account but would not put the money back to our credit card. in addition, I have not been able to access my account information online so I cannot cancel my credit card so there are no more charges. 3 weeks and 4 phone calls later we are still trying to get our $77 back. I have no choice but to file a dispute with our credit card company to block payment of this charge. XM makes it very difficult to cancel service so beware of handing them any credit card information.Add reply
Cancellation with Sirius is impossible!!!! After a lengthy time on hold and several phone calls I still received a bill for $28.41 of which I refuse to pay, plus they have turned me in to a collection agency. This was on a account that was due to expire. I notified them on 2 occasions PRIOR to the expiration that I wanted to cancel. I firmly believe that they would have billed my card that was on file for the full year but fortunately for me, the card was expired. I believe this is just another way for big corporations to sap more money out of consumers. I WILL NOT pay this bill! It is unfair and the public needs to be aware of these tactics to squeeze every cent they can out of you. Sirius SUCKS.1 Replies - Latest reply on 04/24/2010Add reply
NEW YORK, NEW YORK -- I bought a brand new vehicle that had Sirius. I absolutely loved it. So when I traded that vehicle in 2 years later, I was thrilled to find out that my new pick also came equipped with the system. I had a small problem with service just a glitch or so I thought. I began calling trying to find out the problem. The problem was that Sirius had saved my credit card number with out my permission and had charged my card for three years of service on a the first vehicle. A vehicle that I had not owned for almost 3 years. When I demanded a refund I was told NO! That it is there policy to safe credit card numbers and that they would not be refunding me the my money. They finally agreed to refund 1 year of service. Even though I never ever give permission to safe my account information and never authorized any automatic withdrawals. So beware never ever give Sirius your account number!!!!!!Add reply
Worst Customer Service Ever!
This place is a horror show. No wonder they went into bankruptcy. It was the hassle of a lifetime just getting the radio installed up and running. The most fustrating thing was dealing with customer ... read full review
Sirius ly avoid this
Yeah... Sirius had me hooked. Till this latest endeavor that is. I had 5 cars and a marine application with them. In all I have been spending nearly $1000 a year.
Last August my wife and I sold our ... read full review
Sirius Radio are THIEVES
I received a 1 yr subscription under the terms of purchase for my new Jeep Cherokee. After the one year free subscription ended, I hemmed and hawed about buying into a new subscription. Eventually, I ... read full review2 Replies - Latest reply on 08/05/2013
Beware this company, I cancelled my trial period, they said I had a zero balance then collections got turned loose on me for the sum of 5.45!!! THEY SUCK, BEWARE, BEWARE, BEWARE. just try to get thru to them on the phone, good luck. Add reply
NY, NEW YORK -- I spent countless hours, sent several letters and emails going back from January, 2009 about a Sirius-issued "e-gift certificate" that I received as a holiday gift. I activated the e-gift certificate, attempted to use it and got a bounce back that the e-gift certificate was "invalid." Every call I have made to customer service resulted in the same way. With nothing! No one I had ever talked to at Sirius had even heard of a Sirius e-gift certificate. The last call I made actually gave me some hope. The person I spoke with actually understood my frustration and promised me that by the next business day I would receive a credit on my account. Never happened. I am beyond annoyed. I let the subscriptions in two vehicles expire in hopes that someone from Sirius would call me to try any get me to reactive them. Boy are they going to get an earful. (Even though I may never get a call. According to the customer service reps I spoke with allege that no outgoing calls can be made -- total BS if you ask me.) I am a huge fan of Sirius programming, I think it's great. Really dumb people working there, though.1 Replies - Latest reply on 09/30/2009Add reply
Sirius has a great product with poor customer service and billing departments. The customer service reps will lie to you. Always ask for their full name so you can reference the call later.
The billing is terrible, NEVER give your debit card to them. I pay monthly because they have a sketchy auto renewel system. Since I have the internet service, I get charged each month for $2.99 plus the $2 invoice fee that they love to take on because they send have sent me 3 invoices in 3 days!
If you have a credit card and plan on keeping the service its a great product, I don't have any reception problems and listen to the radio all the time. The only issues are with billing and the CS reps to fix the problems. Lastly, make sure you send them an email, call and cancel both the Internet and Radio subscriptions more than once, and write them a letter stating you are cancelling with proof of delivery so they won't renew your subscription automatically.
Sirius Radio Stinks
My daughter, while in college, bought me a subscription and related hardware to Sirius Radio. Guiltily, I listened to the radio for a year. I made myself listen as I know how hard she worked to earn ... read full review4 Replies - Latest reply on 09/12/2009