Sirius Satellite Radio Consumer Reviews - Page 4

My name is Robert **. I live in Tampa, FL and the Sirius Satellite Company is wanting to send me to Collection Agency for an amount of a 3 month service. The amount due is $70. The Collection agency representative contacted me at 8:30 am first attempt and then a second attempt I answered at 9:30 am very persistent 30 day late bill collecting **.

My complaint is that with my last contact to Sirius radio, was with a sales representative that only after I speak to my girlfriend to help split the cost, then I would continue till then let me have a number to call back to get this done or not use the service. At this point I talked it over to my girlfriend and decided to not use or call back to the representative so that the service would not continue as we spoke about.

Now it is May 29 and I get called about collecting the debt for something that I truly didn't use or want a service to continue. Informed the collections representative this and as all of them reps are mostly ex-cons in New Jersey (representative truly didn't care to help pay off the debt) didn't want to help with getting this resolved to understand that this was a misunderstanding of my continued service when I was not even using the DAMN thing during this 3 month period it was on!!!

So here I am to voice that granted you can enjoy for a huge fee for 3 months of service and be sent to a collections agency only after a month of not paying an invoice when other companies offer you 90 days before you're sent to collections agency? Do I expect that Sirius cares about my complaint? Probably not! Why, because I was a customer to them for some time but had stopped the service and apparently they have it on an auto renewal hence the 3 months that wasn't paid for because I didn't know it was needed to be paid, I was not wanting the service to continue. Thank you for your time in reading my venting. Have a great Memorial Day weekend ALL!

I had an annual service contract with Sirius from March 2009 to Feb 2010. On February 6th, 2010 I called Sirius and cancelled my subscription for the following year, making sure I called with sufficient time so I wouldn't be automatically billed for an additional year. The cancellation of the subscription went through fine and I was not billed for the next year's service. However the phone agent did not enter the correct cancellation date and their system showed that I owed them $75 for an early termination fee.

I was never notified of their error until I received a collection notice from EOS CCA collection agency stating that Sirius had turned my bad account over to them and I now owe $80. I immediately contacted Sirius to resolve this issue and they admitted that they had made the error. It showed that I did everything correctly on their system, however they could not do anything because it had gone to the collection agency. So now after wasting several hours with Sirius to get someone on the phone, I try to contact the collection agency.

Three hours later now of trying to contact someone there, they won't pick up the phone. So I thought that I would send an e-mail to Sirius customer service. Surely if I explained that it was their error, they could verify the information on their system, recall and cancel the collection account and remove the negative information from my credit report.

Their reply e-mail was more of the same, "We cannot do anything because it is at the collection agency. We apologize for the error but we cannot do anything". How can companies operate with total disregard for people and consequences. Stay far, far away from Sirius. Even if you follow their rules, they will find a way to complicate your life.

NEW YORK, NEW YORK -- Sirius Satellite Radio is one of the absolute worst companies I've ever had the misfortune to deal with – second only to the contractor who destroyed my home instead of remodeling it! I purchased a NEW Stratus 6 radio from their website, after the previous (very expensive) Sirius radio I'd had less than 2 years died. I had the radio professionally installed at a large retailer, one recommended by Sirius. Then the nightmare began. I spent over 2 hours on the phone with 7 different people, was disconnected 3 times just to try to activate my radio. I finally gave up out of frustration & exhaustion. Only 2 of the people I spoke with were even remotely friendly &/or concerned.

The rest of them were total idiots, condescending or indifferent & did nothing to try to help. I called again the next morning & thankfully finally spoke with a tech that realized that my only problem was that I was tuning to the wrong radio station, which he figured out within 2 minutes! Perfect! In less than a week, my radio stopped working again. I spent over an hour on the phone with 4 people, who finally came to the conclusion that my antenna was faulty & the unit needed to be returned for a replacement. I finally made my way through the phone maze to a lady who stopped passing me around to useless other departments.

She actually took the time to help me. She arranged for a return and an install card so I wouldn't have to pay to have the non-working radio removed & a new one installed – AGAIN! Yesterday, I got the replacement radio. Guess what – I received not a NEW radio, which is what I purchased – but a “reconditioned” radio! I couldn't face endless hours on the phone again, so my husband dealt with this one. He had the same experience. He was on the phone for over 2 hours, passed around from department to department & was disconnected (or was it hung up on?) numerous times.

He was told that it was “company policy” to replace any radio purchased online with a reconditioned model. I'm sorry, but I consider that fraud & theft! He did finally get someone to agree to give us a $20 credit (which is the amount their reconditioned radios are discounted online), but we have to pay for shipping the return back to them! What a load of crap! I'm now waiting on a callback from the “Install Card” activation, to see when I can get an appointment to pull out the old & reinstall my reconditioned radio. Yeah, right! This is the last time I do this. NEVER again will I order anything from Sirius online, and I may cancel my service altogether.

Yeah... Sirius had me hooked. Till this latest endeavor that is. I had 5 cars and a marine application with them. In all I have been spending nearly $1000 a year. Last August my wife and I sold our VW Tourag back to Mid Western Auto Group as it was in the shop more in the 364 days we had it than in our garage. I canceled Sirius service on August 27th, 09. On September 6th, 09, Sirius auto billed me for $110. Just found out about it March 29th, 10. No refund given.

This is not the first time I had an experience like this with Sirius. After a conversation with a supervisor it was resolved the last time. This time after sitting on hold for 47 mins, I was called a liar and charged $75 for canceling that service and $15 to transfer service from another car I just sold to one I just bought. I requested to speak to supervisor. After 15 more minutes on hold and a lengthy conversation this was reversed.

I previously had asked not to have auto renewals as I change cars out a lot. After reviewing my account I found 2 other charges for someone else's accounts (nearly $300). Another hour on the phone to straighten out. Could barely understand guy on other end as he had thick accent and kept breathing heavily into his mouth piece. Also, if I hear one more JAZZ song while on hold I am going ** POSTAL!

Now I have found out that their marine program does not cost $149.99 a year as I was told by the dealer. In all, it cost $321.02 a year! My boat is in the water (Lake Erie - Ohio) from May 15th-Sept 15th and is used 20 hours a season. That is about $16 an hour. The real problem is their satellite only works about half the time and weather is ALWAYS WRONG!

But what pisses me off every 5 minutes is the commercials we SUBSCRIBERS are PAYING to listen to. Sirius was supposed to be commercial free... Guess not. Screw your clients - screw yourself. I will not be renewing any further and have closed the credit card they have on file and that they would not remove unless I gave them another good account. Goodbye Sirius.

I was convinced to buy a lifetime SIRIUS subscription on a leased vehicle, with the promise of the ability to transfer it to other leased vehicles up to three times at no charge. Guess what? That's not true at all. In fact, when I called to stop the service on my OEM radio, I was told that they could not turn it off - EVER! Also, was told that I should have read the terms and conditions, not listened to their sales representative.

They also told me that the terms were read to me and they have it on tape. I asked them to produce that, since I would never have agreed to buy a lifetime subscription that I could only use for two more years, before I turned in my leased vehicle. They can't do that, since it never happened. My new vehicle (exactly the same make & model as the old one) now has XM, so they can't/won't help me. The very nice, non-English speaking customer service representatives are all very sorry that they can't help me.

I should have just continued as a monthly customer, as I was from the inception of SIRIUS, since it would have saved me over $100. Oh, and by the way, NEVER ask for refund, b/c apparently their software is unable to process a refund. Money only seems to go into this company, but they are not using it to hire anyone who actually can or wants to actually help customers. You'll have to really want to contact them via email, as they will provide you the wrong email address to customer care. Intentional? Not sure.

I do know that I tried to send an email via the customer service portal on their website. Unfortunately, that form sends to a @siriusxm.com extension, which does not work. Customer service provided me with @Sirius.com, which does not work. I looked on their website and found @siriusradio.com. Guess what? Doesn't work. I finally found the @Sirius-radio.com address, but it is only listed if you want to advertise with them. This address does work: customercare@Sirius-radio.com. I find it interesting that all addresses for them don't function, unless you are trying to provide them with revenue. Good luck getting any actual customer service from them, at any contact point.

I received a 1 yr subscription under the terms of purchase for my new Jeep Cherokee. After the one year free subscription ended, I hemmed and hawed about buying into a new subscription. Eventually, I decided to go for it. So I detached the coupon and sent in the payment.

After a few weeks, I noted that the radio had not been reactivated. So I called. They said they would not activate until they received payment for an additional $18 for music royalties, which was not indicated anywhere on the payment coupon. Since I was hesitant anyway, I told them I was no longer interested. I had just lost my job, and decided that paying $160 for subscription radio really wasn't essential. They agreed to refund the money I paid.

Weeks go by, and I receive nothing. Phone call after phone call, I get a different reason why my money is not in hand. Excuses and multiple promises, and still nothing. Every time I call I get another reason why the entire amount I paid would not be refunded. They hold me off by telling me it could take anywhere from 6-8 weeks before I will see my money. Then they continue to urge me to log onto their website to monitor my account for an "event" which will indicate payment is being made.

Since I am suspicious anyway, I read their "terms". No wonder they want you to log onto the website, because just by doing so, you passively agree and are "bound" by their dictated terms, which are geared toward never holding Sirius accountable for any perceived wrong-doing. There is so much more to this story but am so exhausted by this ordeal, I can't stand hearing it myself! I'm assuming that they are holding all of us consumer off by stalling and lying to us that they will send money owed, while robbing others by tapping into their credit cards. This is INSANE, and I cannot believe the FCC is not looking into this.

They are clearly holding our money while they prepare for Chapter 11. It's all over the internet. Their stock is in the dumper, and their customer service clearly is told to flat out lie to their customers. I guess this is what we have to look forward to in this country. Passive leadership relying on "oops, I did it again" attitude, while us taxpayers are being robbed blind. I will NEVER purchase another Jeep, or knowingly purchase or do business with any of Sirius advertisers. It's not much, and won't make a difference anyway, but at least I can say I made a stand. And next time, I'm voting Republican.

Let me start off by saying, I know a lot of people on here don't like Satellite Radio or have had a lot of issues with their customer service. That's why I wanted to post my experience with them. I've had Sirius radio for almost three years now and I love it, I could never go back to regular radio (I am in the car between 2 to 3 hours a day, so it is my main source of entertainment and news, I'd give up DirecTV before I gave up Sirius) but I've also never had a need to contact customer service.

Well, yesterday I received my new Stilleto 2 radio from Sirius. I wanted to swap the subscription for one of the radios currently on my plan, but that is not an option on the website, so I ended up having to call. At first, the automated service would not allow me to swap radios either so I asked for customer service (it was voice prompt). Within one minute I had a live person on the line. Less than ten minutes later I had the new radio swapped with a current subscription and up and running.

Not only that, I wanted upgraded my plan to a lifetime plan (it pays for itself in less than 3 and 1/2 years, I had held off before because of the Sirius-XM merger issues, but it was announced today it will be going through with some restrictions) and he handled that quickly and credited me the 7 months left of my current pre-paid one year towards the cost of the lifetime plan.

It was a very efficient and pleasant transaction. Not to mention, the Stilleto 2 rocks from what I've seen of it so far. I was going to review it here too, but this is already getting long, so if anyone is interested I can posted a more detailed review about it later. It does have some limitations and drawbacks, but mostly due to limitations of Satellite needing to be in line of site, but the new wi-fi options makes it great for home use too! Thanks Sirius for the great product and service!

MT. LAUREL, NEW JERSEY -- I have been a Sirius subscriber for 2 years and back in March was offered the opportunity to purchase an additional receiver for half price along with a 6 month half price subscription. When I signed up for the service I was told I had to take a two year subscription. Figuring I would use it I agreed to sign up for two years. I would use the SL10 at home and keep the Starmate in the car instead of having to take it out every night.

I heard a lot of good things about the Stiletto but after receiving it and trying to use it I realized it really wasn't as good as everybody said it was. First off you can only listen to the SL10 through the headphones and have to be standing outdoors with a clear view of the sky.

In order to listen indoors or in the car you have to purchase a separate car and home kit each retailing around 50 bucks. I got the home kit and while trying to set it up for FM modulation so I could use it on all the radios in my house I couldn't get it to tune to the same empty station I used on my Starmate. I was finally able to get it to tune at the lower end of the dial in the same room I had the unit plugged in.

When I called Sirius I was told that the FCC had required them to decrease the FM transmitting strength of their new units and they recommended using the direct audio connections. That would mean schlepping the radio from room to room and connecting wires and re-acquiring signal every time I went to different rooms. Now I'm back to listening to the Starmate at home. The car kit for the Stiletto is too bulky for use in the car. Also you can't download or transfer songs with the SL10 like you can with the pricier SL100 or 250. The recording options are great but you can only keep 10 hours worth.

I'm pretty much stuck with a radio I can only listen to while outdoors with a clear view to the sky while standing up, and because of the no return policy and non transfer of subscriptions I'm stuck with it for two years. **Side Note** If you buy the car kit you can use it indoors with the power supply that came with the radio and an existing antenna. Watch for my upcoming review of Service After The Sale.

NEW YORK, NEW YORK -- I have been an extremely happy SIRIUS subscriber for almost a year now. I've never had any problems with their system, programming, equipment, or customer service people. However, effective September 13 2006, they decided to stop broadcasting a favorite channel of mine, and several other people. That channel was Channel 117 (WSM/Grand Ole Opry). I have been listening to this channel pretty much non-stop since starting with SIRIUS. My 4 month old son has been listening to it in his room ever since he came home from the hospital a couple days after he was born.

After speaking with a Customer Service rep on the phone a few minutes ago, she informed me they are once again changing their channel line up for something new to come in. They are adding a bunch of slots for NASCAR. Yay! I can't stand NASCAR anymore since Dale Earnhardt Sr was killed and NASCAR officials began creating stricter rules and trying to runs things like the races are scripted.

In my area when a NASCAR race is on, you can't hear country music at all, since the commercial and corporate stations in my area think all country music listeners are NASCAR fans. Not me. I switched to SIRIUS to get away from all the talk crap and commercials.

What is the motto that SIRIUS has coined for themselves recently? "SIRIUS Satellite Radio, The radio in radio." Yeah right. They are one step closer to becoming just another corporate radio station. It won't be long before every channel is filled with commercials and other useless junk.

I have 4 subscriptions to SIRIUS that are in jeopardy at the moment. Depending on what happens to the channel line up on September 26 2006 (that's when the new line ups and channels come in, according the CSR I talked to today), I may cancel all of them and just go back to terrestrial radio.

In my opinion, XM is getting just as bad, which is why I left them before switching to SIRIUS in October 2005. WAY TO GO SIRIUS! Just like a big corporation, you force your listeners to listen to what you want them to! Just like a local broadcaster. DOWN WITH SIRIUS!