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Gouging the poor and further rewarding the rich
Posted by Bouncer72bouncer on 10/13/2011
VALENCIA, CALIFORNIA -- I was absolutely disgusted at Magic Mountains policy pertaining to Fast Passes. Unlike other theme parks that your costly ticket is sufficient to use for your fast pass (so everyone has the opportunity to avoid long lines), Magic Mountain requires additional fees of over $100 to get a fast pass, PER TICKET. So this tells me, the wealthy can bypass lines while those of us who actually sacrifice and struggle just to afford to walk in the gate must wait in the long, tiring, hot lines. TO have my children ask why "those people" get to get escorted to the front of the line while we suffer in line is just frustrating. Sorry, kids, mom can only afford to get us in (which they were grateful for, don't get me wrong). I was just appalled at their attempt to make more money. How many people in this economy can afford $525 or more (for my family of 5)to try to avoid the lines? Not many, and certainly not me. Shame on Magic Mountain!!!! Thanks for twisting that knife in my back a little more at not being able to supply all the things to my kids that the "rich" kids get.

     
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Posted by trmn8r on 2011-10-13:
I'm a little confused. I don't go to these parks, but here is my question:

If everyone has a "fastpass," wouldn't that negate the purpose of having a fastpass?
Posted by spiderman2 on 2011-10-13:
That is exactly what I was thinking, how would everyone having a fast pass even work. I guess it would make everyone feel good.
Posted by Anonymous on 2011-10-13:
Legoland charges more for Fast Passes. The last time I went to Disneyland, Fast Passes were free, but you one for each ride and it was good for a certain time period, like 1:45 to 2:45
Posted by NicoleM on 2011-10-13:
I can understand. Were taking the kids to a park this winter and thought about buying fast passes. The cost isn't an issue, but I don't feel right about it. Call me crazy, but I think about stuff like other people having to explain to their kids why they have to wait while other kids go ahead of them.

Maybe they could offer what Shorty mentioned Disney doing.
Posted by At Your Service on 2011-10-13:
I love Magic Mountain. I'm a big fan of the Revolution. Anyone else seen the move Roller Coaster?
Posted by Anonymous on 2011-10-13:
I saw it quite a few times. I remember the Magic Mountain portion was like the last 30-45 minutes of the film. The revolution ride was fairly new at the time.
Posted by GenuineNerd on 2011-10-13:
Going to an amusement park on slower days (such as Mondays or Tuesdays) usually mean shorter lines than if you went on the weekend. Still, $100 is a bit of a steep price for "fast pass" service. Even Cedar Point doesn't charge that much for its fast passes...I think the season passholders automatically get fast pass privileges, as well as going to the park one hour before opening.
Posted by At Your Service on 2011-10-13:
ConsumersavvyUSA > The Revolution was somewhat new at that time. I can remember my family visiting the park around that time and them advertising the release of the movie.
Posted by Anonymous on 2011-10-13:
Not sure if you want to make this a teaching moment for your children but letting them know the world isn't an egalitarian place and some have privilege based on ambition, education, work ethic, etc isn't a bad thing. Personally I don't feel we've done much to help children with things like "participation trophies"
Posted by SteveWiginowski on 2011-10-14:
This sort of thing happens a lot. If you go to a sporting event, or musical/play, the people who pay more money generally get better seats.

http://www.sixflags.com/magicMountain/tickets/flashpass.aspx

There is the link that describes the different "Flash Pass" options. There are three options. The cheapest one is $45, the next is $70, and the most expensive is $105.
Posted by Anonymous on 2011-10-14:
At Your Service, Rollercoaster is a classic movie...The Revolution was great back in the day! Now Magic Mountain has all kinds of crazy coasters.
Posted by Slimjim on 2011-10-14:
I remember seeing Roller Coaster in the movies. It was in the new "Sensurround" format, which was basically turning the bass up really loud.

I will agree with the poster that it isn't the always norm to charge for Fast Passes at theme parks and i don't necessarily think it's a great idea. I think fast passes should be the parks way of streamlining the rides' turn over process to enhance their guests' experience. Here they have marketed it more as an enhanced ticket, similar to a first class airline pass. A plane though only has so many sweet seats. Disney, Universal and others have shown already, that all park guests that day can utilize fast passes without it clogging up and rendering the feature useless.

I will debate one thing with the author regarding some comparisons that have an OWS type tone. In all due respect, I can't agree that the difference between someone who can afford to go to the park but not upgrade the tickets ,is the same as being either rich or struggling to survive.
A helpful post still, giving surfers looking into going a heads up on how it works there.

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Six Flags - Rip Off
Posted by Moutchi on 08/09/2010
JACKSON, NEW JERSEY -- I am writing to complain about Guest relations employees in the Six Flags GREAT ADVENTURE THEME PARK who worked on Sunday, August 8th 2010 at 2:00pm. I went to the guest relations to inquire about a discrepancy concerning tickets I purchased online. On the Six Flags website, I purchased tickets for both the Great Adventure theme park and the Wild Safari park, paying an additional $40 for my husband and 2 children. However, I was confused about transportation between the two parks. Upon calling your 1-800 number, I was told by a representative that a shuttle bus in Great Adventure would take us to the Wild Safari. Today, my family and I went to the park; upon reaching the Wild Safari shuttle site, we were told that our tickets were invalid for this bus, and that we would have to pay an additional money or use our own car. This was NOT explained to us upon calling the day before. The employee advised us to go to guest relations and speak to one of them. I reached the booth and began explaining my situation to guest relations representative who refused to listen or help me in any way, and responded "There is nothing we can do" in a rude and condescending manner.

I became very agitated with this extremely inappropriate response from a CUSTOMER RELATIONS employee and asked to speak to her manager. The manager, who was equally unhelpful, told me that I would need to use my car, despite my several attempts to explain that I was misinformed via the phone. He refused to acknowledge that the problem was miscommunication on Six Flags' part, and would not refund me my money or allow me to board the shuttle they had in Great Adventure. I ripped up my ticket and handed it on the counter. The first guest relations representative came from behind him and slammed the communication window shut in my face. I was absolutely outraged, and tapped on the window repeatedly, asking for her name. In response, she lowered the blinds so that I could not see her. Thankfully, my husband saw her name, enabling me to write a complaint to six flags directly. After this whole fiasco, a security woman appeared behind me and told me that I would have to be escorted out of the park. I did not use any profanity.

I did not confront or threaten any employees, making this dramatic notion completely unnecessary. I felt like I was being subjugated for merely attempting to remedy an unjust issue. The guest relations employees made absolutely no effort to assist me in any way, were extremely rude and inappropriate, and threw me out of the park for absolutely no valid reason; I felt like I was being disposed of because they did not want to deal with me. I will never, ever, return to SIx Flags park again, and I will listing this factual, and honest complaint on every outlet available in hopes of educating other consumers to be alerted with SIX Flags tactics. I am absolutely offended and enraged by this blatant disrespect and lack of courtesy.
     
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Posted by Anonymous on 2010-08-09:
I don't know that I would have ripped up my ticket.
Posted by SaMoore on 2010-08-09:
I would not have ripped up my ticket either BUT I don't know that getting upset should be reason to remove a payed customer from the park area.

BTW had the customer taken their own car they would have to pay additional parking when they arrived at the second park.
Posted by moutchi on 2010-08-09:
Well, I honestly ripped up my ticket because I felt CORNERED. This completely changed the dynamics of our plans for the day- we had the whole day planned out in advance, and being subjected to this kind of treatment completely ruined it. I felt like I was being robbed of my $40, and all that they had to do was put me on the shuttle for which I had already paid. Instead of cursing or screaming loudly (like the woman next to me), I chose to rip my ticket and give it back to them.
Posted by rockfishing on 2010-08-09:
That park is the worst amusement park in the country. Rude employees, ruder clientel, dirty, expensive lousy food, and it's in New Jersey. They have a couple killer roller coaster. This is a place where you just have to ignore the nonsense and expect to get screwed over one way or another. I'll only go if I get free tickets so i don't get screwed over to bad.
Posted by Anonymous on 2010-08-09:
Well how much would the shuttle have cost? Its frustrating, Im sure. Im also sure that the custoemr service reps made it even worse. Sometimes you have to stop and take a deep breath. THink about the good day you have and maybe the extra money to get on the shuttle would have been worth the aggravation of the ripped up tickets and being thrown out of the park.
Posted by Helpful on 2010-08-09:
I agree completely with the Prince. Getting upset, ripping up the tickets, doesn't seem as it would solve anything and you're losing the value of the tickets. Not to mention, because of such actions, you were removed from the park (unwarranted or not). That doesn't seem like a great way to spend your day or much of a way to just donate money to the park.

So how did you spend the rest of the day? If you had kids with you, I can't believe they were satisfied to just leave the park. Did you pay to re-enter?
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An Open Complaint Email to Six Flags Over Texas
Posted by Srduo on 08/08/2010
ARLINGTON, TEXAS -- Six Flags Representative:
Saturday, July 31 was a lovely day in Arlington, Texas. The sky was clear and the sun was in full glory beating down upon the Six Flags Over Texas theme park. The visit was filled with enjoyable encounters with park personnel, fantastic fun drawn from the many entertainment options available, and memorable moments with family and friends. With the exception of the sultry, Texas heat, Saturday was a wonderful day to visit Six Flags.
As the day progressed, the late evening sunset was certainly welcomed, although it also meant the end to our excursion was near. We decided to head back to try for one last ride - the Batman ride. We left from the area of the Papa John's pizza store heading back easterly on the north side of the marked roadway. As we approached a small, standalone popcorn shop, near the edge of the roadway, we noticed that it was packed and had a lengthy line of folks looking to refill there mugs one more time. As we began to move around the crowd, we got blocked by the line of people and an oncoming rush of yellow shirts, yelling "move" and "Hurry up" as well as "get out of the way”. As they approached, we were now trapped between them and the patrons in front of us, and the line now paralyzed behind us. As they approached, pushing a dolly with a spool of rope, they clipped the rope onto some hooks attached to a large steel trash receptacle directly behind me. Now, till this point all was fine, but, one overzealous employee must have thought the many customers - now bottlenecked and trapped in front of this small shop - weren't moving fast enough. The group pushing the cart was constantly yelling for everyone to "hurry up", but we had nowhere to go. The one employee clipping the ropes, appearing agitated, looked directly at a small child - who was trying to squeeze behind the trashcan between it and a steel barricade - and forcibly shoved the trashcan (which was already protruding into the "roadway" area) moving it a good 8 inches + back into this child and trapping him between the trashcan and the barricade. I immediately chastised this employee as he shoved the trashcan and a couple other employees also said something that I do not recall because of my reaction to his behavior. There was another gentleman that in a deservedly harsh tone redirected that employee immediately. They then continued stringing the rope. My irritation with the event demanded that I complain about this employee, so I pursued the workers asking for his name and his supervisor. An employee pushing the cart pointed the supervisor out and called him over to me. This happened to be the man that had earlier barked at the employee for the matter. I asked him if he saw what happened and if he was going to deal with that. He replied affirmatively and said he had spoken with him about it and apologized in what I would call a very sincere manner. I left the matter alone and saw no need to pursue the issue further, hence, no names were retrieved; although, I believe that with deliberate and reasonable follow-up one would be able to determine those involved. I did not know the child, am unaware if he was injured and do not know the location of his parents when this occurred. As a parent, I would be hard pressed to restrain myself had someone done this to my child and felt it was important for this issue to be taken up with that employee! My family and I continued towards the Batman ride from there.
Upon arrival at Batman, my family stood in line for the ride and I took a moment to have a cigarette, so I went to the designated smoking area by Mr. Freeze. It so happened that the employees were laying rope to make the route for the Saturday night parade which was to start at my location. Prior to the beginning of the parade, I saw the offending employee returning to this location giving hi-fives to several other employees and I came to the conclusion that a strong enough impression had not been made upon this young man. I decided at that point to speak with a higher level of management to follow-up and insure that this employee did understand the importance of guest relations, not to mention the fact that he committed an assault upon this child as defined by Texas law. As we exited the park, I stopped by Guest Relations to speak with management which continued the torment of making a complaint.
At guest relations, I spoke to a young woman and told her that I wanted to speak to the park manager that was on duty. Granted, I am unaware of the park’s managerial hierarchy, but I find it difficult to believe that there would not be a central individual charged with overseeing lower levels of management and park employees. She asked what it was concerning and I told her it was concerning a park employee’s assault on a child. She went to the back and returned with a business card and said that I needed to contact this person. I told her I was not interested in speaking to some PR individual at corporate, but wanted to address it with someone at the park, at the moment. A long line was now formed and the crowd was thick, so I didn’t want to tie up the line or air dirty laundry in front of everybody so I thanked her and began to leave. Having second thoughts, I wanted to confirm what I believed that she had told me, so I got permission from the next person in line and asked her clearly “So you’re telling me that there is no one person in charge of this park at night.” She told me that she needed more information about the incident so she could determine to whom to direct me. I found this to be completely disingenuous and felt I was being manipulated so I declined. I was astounded when I left to find that two other employees, when asked, did not know who was in charge of the entire park at night.
This level of either deliberate misdirection or ignorance and incompetence by Guest Relations furthered my resolve to find someone who can insure that children who attend the park will not be treated, directly or indirectly if possible, in a similar manner in the future. I am writing this in the hopes that it will fall upon not so deaf ears. I am not interested in some disinterested P. R. person contacting me nor am seeking anything but localized resolution to this issue. I have included enough information that anyone serious enough about resolving the issue will be able to do so and thus have no desire to speak with a representative at this point. I already gave Six Flags that opportunity and you declined. I will post this on every open forum, newslist, blog, twitter, facebook, and myspace account that I can find available. If you want it removed or an addendum added, then you may respond to me verifying the matter has been addressed.
Thank you for your attention to this matter,
     
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Posted by Skye on 2010-08-08:
Not sure if any Six Flags associates will get to read this letter. Have you forwarded your complaint directly to them?

Six Flags Over Texas
2201 Road To Six Flags
Arlington, TX 76011


Phone:
817.640.8900 x3139

Posted by SaMoore on 2010-08-08:
I worry about amusement parks hiring teens and young adults in the summertime. I have season passes to the 6 flags you are referring to and go at least 3X per week with my kids. Just last week I saw the woman that runs the pirate ship (to the right of the park entrance) call a small child stupid after he asked for help in managing the restraints.
Please take the time to write to Six Flags. I will too.
Posted by PepperElf on 2010-08-08:
wait... you complained and the employee was spoken to

but because you saw him high-5 friends/coworkers later, in a different area, you feel he wasn't punished enough?



it sounds like you had a personal expectation that the employee would be depressed or sad the rest of the day for being spoken to... and that seeing that the employee wasn't depressed or sad, or hang-dog... that you automatically assumed the behavior wasn't corrected.

instead of basing things off of whether or not the employee was in a good mood... I would recommend focusing on whether or not the employee repeats the original action you had an issue with.

if the action is not being repeated, then there's NOTHING wrong or unprofessional for him to be in a good mood.
Posted by raven2010 on 2010-08-08:
To add to Pepper's comments---many times any disciplinary action taken must be put in writing, witnessed by another member of management, etc.

The supervisor/manager may be waiting until they have the proper paperwork done, may be waiting until the end of the shift to further address the issue, or may have felt what you witnessed was enough action.

Frankly, once you speak up, it is out of your hands. Internal action taken or not taken is none of your business and many privacy laws/concerns prevent employers from sharing details on disciplinary action.
Posted by Venice09 on 2010-08-08:
I think the OP felt that the employee was bragging about what he did or was enjoying the fact that he got away with it. But considering the time that went by and that this happened in a different area, it's really a stretch to make that assumption.

I think there should have been someone at Guest Relations to address the OP's concerns instead of him just being handed a card. It seems the OP was actually putting thought into everything he said and did and wasn't just shooting from the hip. I think if Guest Relations had handled this better, the OP could have walked away at least feeling like he'd been heard.
Posted by Anonymous on 2010-08-08:
That was quite a read, si as I understand it, you blew off your family's fun because you though some teenage employee wasn't acting repented enough to some offense you saw? And, the parks response to correctly direct your complaint was not good enough either? Where were this kid who was hurt parents? Was this kid unsupervised? Was this kid trying to buck the line? It was tough to grasp the gist of the issue because of the .... I would suggest that you avoid Six Flags in New Jersey.
Posted by Starlord on 2010-08-08:
This reminds me of the movie, 'Twelve Angry Men,' when Henry Fonda asks Lee J. Cobb if he is some kind of avenging angel. You brought the incident to the attention of the manager or supervisor, that was the extent of what your involvement should have been. It is no your job to follow through opn this until the employee suffers the punishment you see fit. It is a personnel matter, which means it is internal. Keep your nose out of it.
Posted by Ytropious on 2010-08-08:
Pep and Star have it right, as always. I don't see why this employee high fiveing his coworkers made you so mad. Like most young kids they were probably laughing and joking about something completely unrelated. As pep said, was he supposed to look beaten down and depressed? He probably got his talking to by management and sent on his way. I don't get half of where your anger is coming from. You are there to enjoy the park, not play manager/punisher. I would have just let it go and gotten in line for my ride and enjoyed MYSELF, because that is what I paid to do.

Imagine if you were at work and some customer complained about something you did, your manager corrected you, then you went and hung out with your co workers and laughed about something and the customer saw you and got enraged that you didn't look "punished" enough. Same deal here. Have a heart OP.
Posted by goduke on 2010-08-09:
Unfortunately, guests to the park don't get to make the decision as to whom addresses an issue with an employee, the timing in which it is addressed, and the manner in which it is addressed. Yes, there is someone who runs the park. On a busy summer day, that person is going to be out running the park. They honestly can't have that person drop everything, run back to guest relations, each time someone declares that they want to talk to the person in charge of the park. It's much like when you call a company and demand to talk to the CEO. It's just not going to happen. They have folks who are hired to deal with those issues.
Posted by srduo on 2010-08-11:
Response from Six Flags Over Texas Guest Relations. Personally, I don't think they took the time to actually read the complaint, but per my word... Here is their response.


Mr. Ritter –

Thank you for your recent e-mail regarding your visit to Six Flags Over Texas on July 31, 2010. We are dedicated to providing a fun filled day that goes beyond your expectations. On behalf of the entire Management Team, I sincerely apologize that we did not meet that goal and hope that you will not allow this experience to diminish your impression of our park.



All of our team members are trained to provide each and every guest with a memorable and exciting day at Six Flags and I am disappointed to hear that you encountered more than one team member that was disrespectful and made your visit to our park unpleasant. Learning that some of them have not been upholding our standards concerns me, and I assure you that we will take the steps necessary to correct those problems as you provided enough information in your comments so that we can research who was working both areas that night.



It is upsetting that team members would intentionally shove child out of the way; and, then ‘high-five’ each other after the incident. I have personally contacted the supervisor over that area and he is looking into this issue. Please be assured that this incident will not be taking lightly and all team members determined to be involved will be immediately corrected.



In regards to the employees not knowing who was in charge of the park, there is a specific on-call hierarchy which Guest Relations representatives must follow. Mid-level area managers are responsible for issues within their immediate area and upper Park Management has a rotating schedule to handle any issues that the mid-level management cannot resolve. In order for the Guest Relations representative to try to resolve your issue effectively, they would have needed to know more information regarding the incident to determine which manager in charge to contact. Going on the information noted in your comments, it does not appear that enough initial information was obtained by the representative to handle your concern; and, I sincerely apologize for this and the inconvenience it may have caused. We are currently looking into who was working that evening and correct this issue accordingly.



Once again, thank you for taking the time to write. It is only with your input that we can build a lasting friendship with you and your family.



Please feel free to contact me if you have any additional concerns.



Have a Six Flags Day!



Tammy Montgomery

GSR Supervisor

Phone: 817-640-8900, ext. 3139

Fax: 817-607-6237



Email: tmontgomery@sftp.com
Posted by Venice09 on 2010-08-11:
What makes you think they didn't read the complaint?
Posted by srduo on 2010-08-11:
Skye - This is actually the letter I sent. Their response was added as a comment.

SaMoore - I somewhat agree; however, I must say prior to this incident and the guest relations disaster, I had

nothing but positive experiences with the others I encountered, young and old, and even submitted a compliment

this same day (which also was a hassle mind you!) As for the remark to the child, Yes, I would complain about it as well, not as stringently as this case mind you (unless they blew me off) but I would complain to guest relations about it.


PepperElf - Unfortunatly, the whole incident left a bad taste in my mouth, I'm sorry it wouldn't have for you,

but I think that the matter was pretty serious, so yeah... I was still pissed. The underlying issue though was

the manner in which these employees treated the park patrons as a result of their zeal to run this little

marathon in setting up the ropes. Perhaps I didn't use enough slang in my letter to make it comprehendible -

hang-dog. As far as whether or not the incident is repeated... You should note in my letter that I was seeking

management that would be in a position to do that very thing and follow up on the incident.


raven2010 - I agree with your first two thoughts, but not the third. First, Laws and liability concerns are

totally separate as I am sure you are aware. Their are very few laws guiding such information, but there are

some liability concerns hence the reasoning for internal policies handling write-ups, dismisals, and such...

It's CYA more than anything. Second, on a matter such as I witnessed... It should be incumbent on anyone to

seek some followup on the issue by a higher level of management....not only is this a responsible act on behalf

of the complainant, but also an act that should be welcomed by upper management who may not be apprised of the

lower level managers decision for whatever reason.

Venice09 - Had you witnessed the event, I am certain you are reasonable enough to have come to a similar

conclusion; however, it was not solely based on that specific event and immediate consequences that motivated

me to seek higher level followup on the matter. You are absolutely correct in that I would not have thought

about it again after leaving the park. My part was done and management would have had an opportunity to

followup or not.

chevyfan12345 - If Jersey folks set quietly aside while a young child is harmed - FOR ANY REASON - You are

correct, I should avoid it. As for blowing off my families fun? I have no idea from where you could draw that

conclusion.

Starlord - Actually, we need more avenging angels in this country in my opinion. Unfortunatly, I do understand

that my motives may not have been that clear... I was seeking management to simply followup on the matter to

see that it was addressed... If management won't or can't do it, then yes, I will continue until I find someone

capable... After I have done that it is still my business, especially should the kids parents call me as a

witness; however, I could care less otherwise. I did my part.

Ytropious - I already covered most of your response earlier; however, I pity your neighborhood. I could only

sumise that if you saw a mugging, you would finish your daily jog... As far as the anger, well, clearly you

can't see the issue in the first place.

goduke - Actually you are wrong... the free market runs the park and free market operates on choice. As a

paying consumer, I can complain that the toilet paper is too rough, but I do not believe it rises to the level

of concern that injury/assault on a child would. Calling the CEO. You are right on that, but if you get through

to them, rest assured action will be taken because lower level managment does not want issues going that far

up. And folks hired to deal with it? That is how this mess started in the first place.

Thank-you all for your responses. As I have included in the comments SFOT's response as I stated I would, I

have done my part, it is now someone elses headache, and I am done with the issue. And yes, I would happily

take my family back to this park or any other. We had a wonderful time and enjoyed the numerous other

encounters with employees and the public.




Posted by PepperElf on 2010-08-12:

"came to the conclusion that a strong enough impression had not been made upon this young man. I decided at that point to speak with a higher level of management to follow-up and insure that this employee did understand the importance of guest relations"


You were told that he had been spoken to. You SAW that he was spoken do. He didn't do it again.


After that your issues with him were personal issues.


It doesn't matter that you were still angry with him. What matters is that the company addressed it. They might not have addressed it in the way you wanted but... that's not your right to decide. Especially if you're dictating how he should be punished based on your level of anger and personal resentment towards him.



"Customer relations" does NOT mean "the employee is punished until the customer is satisfied"
Posted by Venice09 on 2010-08-12:
I'm just curious about one thing, srduo. When you later saw the employee high-fiving other employees, did you think it had something to do with the child pushing incident? Is that what upset you? Unless you actually heard words to that effect, there's no way of knowing the reason for the high-fives.
Posted by Sheldonrs on 2010-08-12:
Exactly how many lashes with the whip would you consider enough?
Is he supposed to remain sad and remorseful until you leave the park?
Posted by srduo on 2010-08-13:

PepperElf - Your point is noted although i disagree with your premise. The goal was to have the issued followed up on at a higher level to whatever ends they deem neccessary, not seek retribution or a reckonning. And you are wrong about my right to decide. I have options that I may exercise and I have done so and ultimatly, the choice is mine to return or not and as I mentioned earlier, I would return as I believe the action is an isolated incident; however, I will make certain to not be in an area near the little parade route so that my family and I are not caught up in the same situation again.

Venice09 - Yes, that was the first thing that went through my mind at the time; however, it was not the only thing. The all-encompassing scenario of the park "guests" being herded as cattle and whatever incentive/disincentive these employees have for making such pressed run throughout the park. i believe it is that, which caused the entire scenario in the first place. They have little carts at the park with little sirens on them and everytime I saw them, people had no problem moving for them. If they have those available, why run a bunch of employees through the park shouting at paying customers to move, and get out of the way?

Sheldonrs - If I had seen my employee do something like that to a child I would have fired him on the spot. There is no explanation or justification for that.
Posted by PepperElf on 2010-08-13:
"he goal was to have the issued followed up on at a higher level to whatever ends they deem neccessary,"


Companies DON'T give that information to customers beyond "it is being addressed" or "it has been addressed"


why? Because again some customers have different ideas on what constitutes proper punishment for the worker.

it's private information between the boss and the employee


no one else has a right to know it unless the employee feels it's OK. no matter how angry the customer may be
Posted by srduo on 2010-08-14:
PepperElf - Please take the time to read. There was nothing that indicates that I sought or desired to have some mysterious, highly top-secret information supplied to me. You've made your point that you disagree with me and my position and now you are just seeing things not even included in the part of my letter you quoted. It seems to me that now that your point is made, it is your anger that is clouding your jusdgement. You said your piece, there is nothing else you can do about the matter, so frankly any continued discussion is irrelevant as you no longer matter. Or at least that is how you would expect everyone else to believe regarding a paying consumers complaints. Oh, and another thing, companies don't release information as such because they are worried about having a suit filed against them, not because they are concerned about what a consumers concept of retraining or redirection consists of. Good Day.
Posted by PepperElf on 2010-08-14:
again, regardless of your phrases such as "top secret"... what i said is true. companies don't give follow-up reports on complaints about personnel. they say things such as "the issue has been addressed"

if you are seeking exact details on what they did to punish them, you'll never find out. they do not consider that to be anyone else's business.



as for my "anger" and "clouded judgement" ... I believe you may be projecting that one since i have no anger in regards to this.

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Great Disappointment-Going Downhill Fast
Posted by Unhappy999 on 04/06/2008
JACKSON, NEW JERSEY -- Yesterday, I took my 2 teenage sons and nephew to Six Flags Great Adventure, opening day for 2008. We DID NOT have a Great Adventure there.

Soon, you will start seeing TV ads for the new roller coaster Dark Knight, an indoor, wild-mouse type roller coaster. What the ads will not tell you is that 7 rides have been removed/closed from the park. The following are gone: Chiller and Movietown Water Effect (big boat) to make room for the new ride. Also gone according to the park map are the Bumper Cars and Musik Express (this area is blocked off due to the new ride construction). In addition, in other areas of the park, the Wave Swing and the Space Shuttle are gone. Also, the Houdini Escape ride is shut down for the season. This doesn't even count Free Fall which was gone last year. So, 8 rides gone, 1 new ride! The ads used to say more rides than any other park. It seems, the majority of rides at Six Flags are for the 10 and under age group.

This year, they changed the motion ride Sponge Bob to a space mission. Luckily we only waited 5 mintues for this ride as this was also a let down. It seemed a lot shorter then the old Sponge Bob ride. Again, the 10 and under crowd probably loved it.

The soda machines went up in price, $3.50 for a 20 ounce. Food also went up.

The parking prices are the same as last year.

We have season passes (luckily we bought these during their 1 day say last December for $60 each) so we will be going back but I don't think we will go as much as last year. Anyone going, make sure you get discount tickets. It is not worth full price at all unless you have small children in your group. Also, I recommend you bring your own lunch but you have to eat it outside the park. The kids did enjoy the roller coasters yesterday, the crowd was light and the weather was good. I also have to say that the employees we talked to were friendly.

It is disappointing that they removed so many rides but you in the past few years, they have added lots of new kiddie rides. We didn't go to any of the shows, but in recent years, the shows have also gone downhill.

     
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Posted by Slimjim on 2008-04-06:
I remember when Freefall was built. It was one of the first of its kind and still was unique compared to other drop rides. I'm sad to hear they removed it.
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Six Flags Great Adventure
Posted by Hersheykid on 07/10/2007
JACKSON, NEW JERSEY -- Six Flags Great Adventure is a great park. If you like roller coasters then you should travel here. They have Kingda Ka, the tallest, fastest roller coaster in the world. It's a thrill you'll never forget. But, I like El Toro better than Kingda Ka. It is the best wooden roller coaster in the world and will be for years. I like the fast pace curves, drops, and thrill of the ride. It also has a lot of other classic roller coasters so you will never run out of thrills during the day that you make your visit. Great Adventure has been growing and changing over the years to try to be one of Americas finest amusement parks. But, you have to get there early to ride Kingda Ka or El Torobecause they get lined up. But, if you like lines be my guest and wait 1-2 hours. It's your choice. They have over 10 roller coasters. Some are small and some are tall, some are for little kids and a lot are for the bigger kids.

So, make your next vacation to Six Flags and make it a Great Adventure!!!
     
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Posted by Slimjim on 2007-07-11:
We used to go here quite a bit even before six flags took it over. None of the coasters you mentioned were there then though. Rolling Thunder, The Scream Machine and Batman were the top ones. They had one a while ago called Lightning Loops but someone fell out at the top and that pretty much ended that.
Posted by Anonymous on 2007-07-11:
No thanks.
Six Flags Corp has been losing money for years. High admission prices and bad management.
Last year, they shutdown bunch of Six Flags parks all over the country.
Last month, one of their rides cut off a teenage girl’s feet.
http://www.cnn.com/2007/US/06/22/six.flags.accident/index.html
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Drinks too expensive
Posted by The Saiya-jin Reborn on 10/16/2005
I went to Six Flags this past week in the Chicago area and I couldn't believe the prices of their drinks. A bottle of coke that costs only a dollar out of the vending machine, they charged $2.50 for it! What gives? The food isn't that great either, and they overcharge me for that as well. You are ripping me off!
     
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Posted by Anonymous on 2005-10-16:
You're right. Try buying a beer a pro-sports event. Vendors have gone "over the top" gouging consumers for drinks and snacks. It's a shameful practice for profits.
Posted by Slimjim on 2005-10-16:
You think that's bad, wait till you see what you get for $2.50 when you order an orange juice.
Posted by ejack053824 on 2005-10-17:
Drink Water!
Posted by The Saiya-jin Reborn on 2005-10-17:
What will I get, slim?
Posted by Sparticus on 2005-10-17:
Water would probably cost $2.50. That's why it is so hard to find a drinking fountain at those places. It is getting a little out of hand how much they are charging for food and drinks at these amusement parks. You need to take out a mortgage on your home just so your kids can have lunch there.
Posted by Anonymous on 2005-10-17:
SJR, I assume that you took your kids or were you there just hanging out? If you did take the little ones, I hope that they had a better time than you. Btw, the 'six' in the name doesn't mean that they are a "six star eating establishment" either.
Posted by AZJEM on 2005-10-17:
Water at Disneyland is more expensive than the soda. I paid $3.00 for a small bottle of water last year. That being said, either take your own lunch and drinks, store them in the car or rent a locker. Or enjoy the day and pay the money. I just figure it into what the trip costs and don't give it another thought. It'really no different than going to the theater. By the way for the beer drinker, my son went to a football game last week and paid $9.00 for a beer. Well, okay he got a few beers :-)
Posted by The Saiya-jin Reborn on 2005-10-18:
You don't understand. It gets too hot and we end up staying there for only three hours at the most. If they lowered their drink prices, it wouldn't be a problem.
Posted by Anonymous on 2005-10-18:
Maybe you should go at night. Overpriced, lousy food and drinks and it's TOO HOT as well! What a rip off.
Posted by Anonymous on 2005-10-18:
Drink water. Problem solved, next complaint.
Posted by CrazyRedHead on 2005-10-18:
Why not go to the grocery store and purchase there big bottle of water and take it. I am sure there are water fountains around where you can refill it, when needed. You are crying about nothing that can't be solved using your head.
Posted by The Saiya-jin Reborn on 2005-10-19:
Posted by The Saiya-jin Reborn on 2005-10-19:
Because they don't allow me to bring water in, and the water fountains are filthy!
Posted by Anonymous on 2005-10-19:
Stay home okay saiya jee?
Posted by AZJEM on 2005-10-20:
I can't believe they won't let you bring water in. I'm not saying it's not true, just hard to believe since any other park, zoo etc. even has picnic areas for you to go. I'm sure their pretty confident most people will gladly pay rather than worry about it. If it's really a problem SNEAK IN THE WATER.
Posted by LayDLuv on 2006-05-06:
Man thats not just with the Chicago area Six Flags thats at ALL Six Flags. Every Big Time amusement park is well known to rip people off, so u either go and deal with it or dont go at all. Thats how they make their money, especially when u have 75% of their customers buying season passes. Thats losing money right there, so they have no choice but to make most of their sales from the food and the souvoniers (spellcheck).
Posted by patti_25 on 2006-07-10:
My husband and I have season passes to Six Flags New England and we always bring water with us. The people at the gates have never said anything about them. They do allow you to also bring in coolers, so given the fact they are allowing you to bring food, I dont think they care about the water. It's just a matter of finding a place for it when you go on a ride:)
Posted by octopuschick on 2006-12-14:
How do you think we pay for that 6 million dollar ride? duh! the Employees? admission only goes so far!
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