Well I looked on their site, liked the look of the merchandise and placed my order. It came within a week. Well, Wow, I thought, what good service. Then I opened the bag. The hoodie I ordered did not look AT ALL like the one on their website. It looked so cheap!!! And the graphics were just TERRIBLE, not to mention the wrong colour. I guess their interpretation of the color white is grey and speckly. Also, the quality of the hoodie itself was questionable. The seams and edgings were sort of frayed; I don't know if that was how it was supposed to be, but that's not what the web pics looked like and that's not what I wanted.
I wrote them back stating all the reasons. I was disappointed in their product, and that I deserved a refund. Their response: "We usually don't get any complaints about the quality, so I don't think we'll do that." Wrong color, different graphics than advertised, poor quality hoodie... yeah, I think you will. But to no avail. Also, Skeletonhoodie .com threatened to take me to court if I complained about their poor service! Very nice. They even stooped so low as to say I probably wanted my money back because I was mad it didn't fit. Very mature company.
I had a hell of a time trying to find the actual mailing address, and I filed a complaint with the Better Business Bureau, but even they couldn't find them. There's 89 bucks I'll never see again. Don't buy from Skeleton Hoodie, they have bad service and their products don't look like the ones on their website!!