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Skoosh.com


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Overpaid for Bookings
Posted by Unhappylew on 06/17/2008
NEW YORK, NEW YORK -- In late February 2008, my wife and I decided
to take a driving trip through the Southwest. We decided to do all the booking on our own rather than take a tour.

We booked on line reservations for Albuquerque, Santa Fe, Sedona and Las Vegas, When we went on line; we found a company called Skoosh.com that claimed they could provide bookings for us. They advertised that they will beat most prices offered either on line or direct so we didn't question the price they quote ($252.00 / night).

When we arrived at the Grand Canyon Maswick Lodge, the desk clerks claimed we had no booking under our name. They search for twenty minutes and found nothing. I suggested they look for variation on our last name and 10 minutes later they came back to tell us that we did have a booking with a really screwed up last name. They then asked us why we were charged $252.00 / night when the highest rate ever charged in season was $163.00 + tax. They couldn't fathom that anyone would charge that much money. Clearly they implied that we were ripped off.

Subsequent discussions with the Reservations resulted in a lot of apologies but no financial remuneration. I even offered to meet them halfway but they refused.


I am in the process of taking the matter up through various agencies both State and Federal
to get some relief in this situation.

BE VERY CAREFUL WHEN YOU BOOK WITH THESE FOLKS AND MAKE ABSOLUTELY SURE THEY ARE NOT OVERCHARGING YOU. XANADU, THE PRIMARY BOOKING COMPANY FOR THE NATIONAL PARKS WILL NOT UPLIFT THE PRICES CHARGED BY THE PARKS.

P.S. They are based in London but you would never know it. They apparently book through an organization in NY


unhappylew
     
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Posted by Anonymous on 2008-06-17:
I just read through their web pages and nowhere did I find any guarantee of lower rates. They are not hiding the fact that they are not US based. Reading the Terms shows that once a booking is complete they wash their hands of the whole deal. They screwed you over.
Posted by Hugh_Jorgen on 2008-06-17:
Why do people assume that just because you have a web site you are legitimate and will always offer the best price?

We see it here everyday - to get the best rates on airfare, hotels and car rentals, book direct. Yes, it's more work, but what is a few hours of your time worth?

Posted by Skoosh.com on 2008-07-15:
My name is Reuben and I work for skoosh.com.
We have tried to talk to Mr Kirshner however he was not willing to understand the situation. We pay the hotel for the room at a price they set, he agreed to the price when booking. In fact he checked the prices on kayak before arriving at our site and I can only assume that we had the cheapest price. I feel it is also worth pointing out that Mr. Kirshner had booked other hotels through us, one at 50% less than the hotels own walk in rate. While we never guarantee that we are the cheapest we often are and I would always recommending checking kayak.com if you are booking on price alone.
Posted by Skoosh.com on 2008-07-15:

PassingBy.. I would like to thank you for your comments regarding low rate guarantees and the fact that we are in the UK. These are both true.
I do however take exception to your views regarding that our terms say we will 'wash their hands of the whole deal'.
We pride ourselves on our customer service and thou I understand that Mr Kirshner did not feel he got a fair deal we did provide the accommodation requested at the agreed price. All of our after sales care is true and fair and if we do look at every case on its own merits.
Posted by Anonymous on 2008-07-15:
Skoosh.com, then why not just give Unhappylew back the over charges? It is very clear that you way over charged since the hotel's walk in rate was only $163.00. You have been caught with your hand in the cookie jar so to speak so just do the right and honorable thing now and give him his US$100.00 back.
Posted by Skoosh.com on 2008-07-18:
Superbowl, Thank you for your comments, In case I wasn't clear before let me out line the way that booking companies work with hotels and why this situation was not us 'being caught with our hand in the cookie jar'.

Please read below for one of the many responses that were sent, by one of my colleagues, to the customer regarding this issue.

'Hotels do have a selected number of rooms which they offer to wholesale companies, who then chose to sell on to third party companies like ourselves, who also deal with the customer service aspect of the process. Hotels, more often than not, offer these rooms at considerable cheaper rates in order to secure a set allocation of sales not only during seasonally busy periods but also low peak periods. Please also bear in mind that these prices, as well as the ones offered directly to guests by the hotel are subject to change and often do so in correlation with the demand or sometimes lack of demand for them.

Skoosh or any other company will not guarantee that they are offering the lowest rate available and will only ever advertise their most competitive rate, which is one of the reason why the high majority of companies who work in the same way as us do not work with a price promise guarantee.

As my colleague vaguely outlined in his original email to you, the large majority of hotels are known to drop their walk in rate on the day of arrival if they still have rooms available. As you can understand, this, and the rate that hotel offer is something that is truly out of Skoosh’s control.'

Another thing that we openly write on our site is
'Prices change depending on a whole range of factors so it's not possible to predict. Some hotels offer their best rates far in advance then raise them as rooms fill up. Others leave their rates high until the last minute and then drop them. Our recommendation is to book when you see a price which suits you at the time. '

If the price of the hotel was higher then the guest would not have been asked to pay extra at check in.When a guest makes a booking with us we enter a contract with the hotel for the rate agreed and obviously this contract must be honored.
Posted by jktshff1 on 2008-07-18:
Just goes to show...book direct, not half the hassle.
Posted by Anonymous on 2008-07-18:
And I quote from the online Skoosh faq.

"Q. Is it cheaper to book with Skoosh rather than direct with the hotel?

A. We have negotiated special rates with all the hotels that we offer - up to 50% off. "


Mr. Skoosh.com stated "'Hotels do have a selected number of rooms which they offer to wholesale companies, who then chose to sell on to third party companies like ourselves'"

The FAQ states you negotiate deals with the Hotels yet your comment indicates you buy the rooms third party from a wholesale company. That hardly sounds like you're negotiating with hotels in fact it sounds like your wholesaler ripped you off and in turn you passed that screwing on down the line. Dress it up as you like your baby is still ugly.
Posted by redroy on 2008-07-18:
Posted by Skoosh.com on 2008-07-18:
Hello LoisMustDie. I would actually agree with you that our FAQ's could be misleading. When this was written we were predominantly working directly with hotels in Europe.

Thank you for bringing this to my attention and I will look into rewriting this.

We now work with a combination of third party suppliers and direct contracts. In both cases the hotels set and update the rates we then add a standard markup (which pays for our advertising and website maintenance). Some hotels will lower prices nearer check in to fill the empty rooms, some will raise them if there is a greater demand.

If people prefer to go to the hotel direct it is open choice. I would always advise checking rates with numerous sources.
Posted by tnchuck100 on 2008-07-18:
You gotta hand it to Rueben. He is in here doing some serious damage control. Skoosh is no different than Orbitz, Travelocity, Hotels.com, or any of the other "get your money, make a hap-hazard reservation, hang the customer out to dry" website.

BUSTED!
Posted by Anonymous on 2008-07-18:
So Mr Skoosh.com by your own admission you acknowledge that the Skoosh website misrepresented the service that your company sold to the OP. That being the case then compensation is called for here.
Posted by Anonymous on 2008-07-18:
LMD is correct. I hope you follow up with 'unhappylew' and make good on your misleading information. It's because of situations like lew's that cause consumers to become more and more skeptical of using these types of 'services.'
Posted by dan gordon on 2008-09-23:
I used skoosh.com to book a candadian hotel. I'm a travel agent and I called the hotel direct so they would not match the price. When I checked in they did have the room but if I wanted to upgrade to a high floor they would charge $20. I went for that deal and evertything was fine. Skoosh gave me a 5% discount. Everything was fine and Skoosh offered a rate I couldn't have gotten directly.
Posted by Thom123 on 2009-01-28:
So I try different online Hotel booking companies all the time. For the first time I thought I would try Skoosh. Never again will I spend my money on them and neither should you unless you want to be disappointed, even if they are cheaper. Every other company I have dealt with online charges me what the Hotel charges and the final bill I get at the end of my stay is exactly what the online company charges me, there is NO difference. Well, Skoosh thought it would be cute to over charge me. Skoosh charges me $125 for a one night stay at a nice Hotel in October 2008. Well when I got there the Hotel staff told me I was way over charged and that the Hotel stay was only going to be $93. They were shocked, I was shocked. After asking Skoosh to please refund the difference of the two amounts, they basically said too bad we can't do that. I gave them ample opportunity to give great customer service and refund the difference, especially since EVERY OTHER online company has the same charges as the final bill as other Hotels I've been to. So this has been a terrible experience with Skoosh and will spread the word as much as I can with as many online review sites as I can. Skoosh, you did the wrong thing, you know it, own up to it, and you know who I am with the amount of info in this complaint.

I encourage and hope others will stay far away from Skoosh and also post bad experiences all over the internet. Bad business practice, bad customer service.
Posted by Ben There on 2009-01-28:
I have found that booking through third party sites can save you lots of money on international trips or last minute trips. On my recent trip to Germany I saved almost $500 booking through a site I found through Kayak than if I had booked directly with the same hotel, and my rate included breakfast and booking direct did not. Also, the direct rate was a nonrefundable rate and mine allowed refunds less fees up until a couple days before I checked in.

I would be stupid to think that the same website would always have the cheapest hotels everywhere in the world, but I do a little thing called shopping around whenever I want to make expensive purchases. I also understand that after I purchase something (be it travel, shoes, a car, etc...), I might find the same thing later for cheaper. That is a fact of life.
Posted by moetheshmoe on 2010-04-07:
I found a really good rate for a hotel in Niagara Falls, ON through SKOOSH. When it came time to submitting my credit card information to make the final purchase, the website then claimed there was "No Availability for the dates submitted", even though my original search had provided me with a room and a rate. And my credit card has now been charged, but I don't have a reservation. Why would it prompt me to enter all my information and provide me with a reservation and rate, only to claim that there is no availability and then charge my card???? I would really like some answers about this. I've called and left messages, but still haven't heard back. Very very frustrating
Posted by Anonymous on 2010-04-08:
The FAQ also states this:
"Q. If I shop around will I find cheaper rates than Skoosh?

A. At the hotels we offer usually not. At other hotels probably, yes. If you simply want to find the cheapest deal in the city then it may be worth your while to keep looking. As with everything in life you can almost always find something 'similar' cheaper."

I do not see where the OP was scammed. The OP thought the rate fair when he booked it. The fact the he could have gotten it cheaper had he booked directly has no bearing. The website even states what every adult should already be doing: shopping around for the best price.

I fine the hotel's response to the OP problematic. They clearly imply that Skoosh.com overcharged the OP and is somehow in the wrong for making a profit. Which is clearly what the hotel does itself otherwise they would not be in business. What one company charges for it's services has no bearing on another.

Personally, when I hear a company down talk another, I refuse to give that company my business. Not only is it unprofessional, but it gives the customers a bad taste with a company that is only giving the consumer what they asked for at the price they agreed to.
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No assistance from Skoosh
Posted by UnhappyJan on 04/18/2008
NEW YORK, NEW YORK -- I booked a room over the internet from Skoosh website for Edison hotel in New York in March-08. I paid for the booking online at the time of booking and I did so with the credit card of my partner, who was accompanying me for the stay. Skoosh sent me an email with the confirmed reservation number, both guests names on the email and the details of the room. As I was at an internet cafe at that time where they did not have a printer, I could not print out a page but I noted down the reservation on my diary.

When we arrived at the Edison hotel, they notified us that there wasn't any booking under my partners name (which we thought we provided for tax purposes as the room was paid by his card). We provided the hotel with the reservation number but they said that there isn’t any reservation under that number either. We were asked to keep a credit card imprint so we can go back to our room and they can sort out the issue hopefully by the next day when we were to check out. As we were tired, we agreed and went to bed for the night.

The next morning during check out, we were notified that they could not find the booking and therefore the credit card number we provided the night before were being charged for our stay. They told us to get in touch with Skoosh and to get Skoosh to contact them so they can sort out the issue.

Upon contacting Skoosh they looked into the issue and informed us that they can not refund us the money as the booking was made by me and therefore was on my name.

I feel that Skoosh had both of our names on their record (both as guests and the credit card) so they should have provided both names to the hotel. Besides, their reservation number was not a valid number and the hotel staff could not locate the booking. Skoosh should have provided more info to the hotel and try to resolve the issue by refunding the money as they did not provide enough information to the hotel.

I would be very interested to hear anyone else's bad experience with Skoosh and also any basis for a legal complaint for this event.
     
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Posted by Ben There on 2008-04-19:
Did you ask the hotel staff to see if there was a reservation under your name? Did you attempt to contact Skoosh at some point while you were still at the hotel? As you did not have a printout, did you consider you had the Skoosh confirmation number and not the one for the hotel? Maybe Skoosh could have told you that if you had called. I am sure Skoosh needs a way to reference your booking, and it is probably not the same as the hotel. I have never booked with Skoosh, but I do know that hotels often make reservations under a "lead name", and they will collect the rest at check in. While you can't be "blamed" for not knowing how hotels create reservations with only one name and that there can be multiple confirmation numbers, with a little effort on your part you could have saved yourself from being double billed.
Posted by Thom123 on 2009-04-13:
So i try different online Hotel booking companies all the time. For the first time i thought i would try Skoosh. Never again will i spend my money on them and neither should you unless you want to be disappointed, even if they are cheaper. Every other company i have dealt with online charges me what the Hotel charges and the final bill i get at the end of my stay is exactly what the online company charges me, there is NO difference. Well, Skoosh thought it would be cute to over charge me. Skoosh charges me $125 for a one night stay at a nice Hotel in October 2008. Well when i got there the Hotel staff told me i was way over charged and that the Hotel stay was only going to be $93. They were shocked, i was shocked. After asking Skoosh to please refund the difference of the two amounts, they basically said too bad we can't do that. I gave them ample opportunity to give great customer service and refund the difference, especially since EVERY OTHER online company has the same charges as the final bill as other Hotels i've been to. So this has been a terrible experience with Skoosh and will spread the word as much as i can with as many online review sites as i can. Skoosh, you did the wrong thing, you know it, own up to it, and you know who i am with the amount of info in this complaint. I encourage and hope others will stay far away from Skoosh and also post bad experiences all over the internet. Bad business practice, bad customer service.
Posted by Spencer on 2013-02-06:
I have used Booking.com and Expedia.com, among many other on-line hotel booking services, but have NEVER seen what the "hotel rate" or billing rate for that date actually was on my bill, even though I have asked many times for that information. They always say.."We have no idea what you paid them, or what they paid us" so I personally have to question what Thom123 wrote..VERY unlike my numerous experiences!
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Frustration
Posted by Malinaj on 09/20/2009
I used Skoosh.com to book a hotel reservation in Colchester VT. I was skeptical, having never heard of Skoosh.com prior. However, hotels in the area were booked up and I was desperate for a room for this specific date. After book the hotel, a month prior to the date, I was nervous so I called the hotel. The hotel had no reservation in my name and was booked up for the date intended. I then called Skoosh customer service. The kind woman on the phone assured me that the hotel would not have my name until 72 hours prior, although they had the room reserved.
Three days prior to my hotel stay, I again attempted to confirm my reservation with the hotel. They did not have my reservation. The reservation number that Skoosh.com had given me was not valid either. I emailed Skoosh.com and did not receive a reply for 36 hours, after several calls. I called the Skoosh booking agent in NY who did contact the hotel and eventually was able to clear up the mess and get us a room. There was no one available at the Skoosh.com customer service phone number in the off hours. I was extremely disappointed with customer service and failed execution of my hotel reservation.
     
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Posted by Diabolical on 2009-09-20:
If it was down to the wire, why didn't you contact the hotel to begin with? I personally would never use a third-party booking site. Too many chances for something like this to happen.

Either way, sorry for the frustration, and at least you got your room!
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A Ripoff Company
Posted by Cattman on 11/19/2010
ALTAMONTE SPRINGS, FLORIDA -- BEWARE Skoosh is a company in the uk that our gov.,can't touch there is many complaints about them please do not use this company or their Fl., based tourico holidays they could care less after they get your money. I made a resv., thru them my first on line booking and upon arrival at my New Orleans dest., they had a room but not with two beds as confirmed thru Skoosh and I did print copies. The hotel said Skoosh only confirmed a one bed room it took me until the second day of our trip to get thru to Skoosh's # that is provided on hotel voucher and they said it wasn't their problem. The hotel had a room open up with to beds and we made it thru the rest of our trip. However my first night was spent on a loveseat no sleep for the first night.

When I returned and emailed back and forth to Skoosh a person named siri said read the fine print we don't guarantee anything, sorry but will give you 5% off your next booking thru us as if that will ever happen! BEWARE AND STAY AWAY FROM THIS COMPANY.
     
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Posted by Alain on 2010-11-20:
This does sound like sloppy service. In the future I'm sure you'll be keeping copies of all documents and reading everything. I prefer to book things directly and avoid third party contractors.
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This Place Is A Fraud, We Have Been Charged Numerous Times For Bookings That Never Went Through
Posted by Jon941 on 12/15/2008
I believe this company is a fraud. Although they claim to have a US phone number, they don't provide customer service.

Their website stalled on us 3 times when we wanted to make a booking. We were charged each time, although we never got an email to confirm. We will have to dispute the charges through the credit card, since their phone number goes straight to voicemail with nobody calling you back
     
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Posted by madconsumer on 2008-12-15:
it would be good to have your credit card company handle this. specially if what they are doing is on purpose. it sure does sound odd that this happened 3 times.
did you try this number??
Should you have any further queries please call us on our toll-free number
1-877-4-SKOOSH (1-877-475-6674)


great review.

very helpful.


disclaimer: this opinion has not been approved by johninsocal
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