No assistance from Skoosh
NEW YORK, NEW YORK -- I booked a room over the internet from Skoosh website for Edison hotel in New York in March-08. I paid for the booking online at the time of booking and I did so with the credit card of my partner, who was accompanying me for the stay. Skoosh sent me an email with the confirmed reservation number, both guests names on the email and the details of the room. As I was at an internet cafe at that time where they did not have a printer, I could not print out a page but I noted down the reservation on my diary.
When we arrived at the Edison hotel, they notified us that there wasn't any booking under my partners name (which we thought we provided for tax purposes as the room was paid by his card). We provided the hotel with the reservation number but they said that there isn’t any reservation under that number either. We were asked to keep a credit card imprint so we can go back to our room and they can sort out the issue hopefully by the next day when we were to check out. As we were tired, we agreed and went to bed for the night.
The next morning during check out, we were notified that they could not find the booking and therefore the credit card number we provided the night before were being charged for our stay. They told us to get in touch with Skoosh and to get Skoosh to contact them so they can sort out the issue.
Upon contacting Skoosh they looked into the issue and informed us that they can not refund us the money as the booking was made by me and therefore was on my name.
I feel that Skoosh had both of our names on their record (both as guests and the credit card) so they should have provided both names to the hotel. Besides, their reservation number was not a valid number and the hotel staff could not locate the booking. Skoosh should have provided more info to the hotel and try to resolve the issue by refunding the money as they did not provide enough information to the hotel.
I would be very interested to hear anyone else's bad experience with Skoosh and also any basis for a legal complaint for this event.