Not Honoring Contract
Buyer beware: contact better business bureau!!!
After my mother won a trip to Cancun for my daughter's graduation present, I thought I would try Skyauction.Com. My first trip I won (and paid for immediately ... read full review1 Replies - Latest reply on 02/10/2008
Gone Downhill fast
NEW YORK, NEW YORK -- I have purchased over a dozen trips from Skyauction but my
last 2 have been a disaster. They have completely lost it.
Amoung the problems are:
. many errors on listing, some tend to misrepresent ... read full review6 Replies - Latest reply on 06/21/2006
NEW YORK, NEW YORK -- I "won" a hotel stay in Florence Italy and although I have contacted the fulfillment dept. and been charged on my credit card for the 2 nights, have not received confirmation of the dates or received the travel voucher online as I have done on another bid won. I am leaving the country in a couple days and having no response from email and voicemail messages left, I am frustrated that I am unable to complete travel plans for the rest of my trip to Europe, which hinges around those dates and city.4 Replies - Latest reply on 09/18/2012Add reply
TUCSON, ARIZONA -- I have been the successful bidder in 3 Skyauction.com auctions. 2 of the 3 included round trip air and lodging at all-inclusive resorts. I had no trouble whatsoever in scheduling dates for flights or lodging. These were truly bargains!
3 Replies - Latest reply on 03/18/2013Add reply
The third auction that I won I had to cancel the trip; could not get the time off work that I had anticipated. Skyauction gave me no trouble about it; they simply cancelled the purchase.
This organization came to me through the recommendation of a friend who had used it several times, also with excellent results. Yes, there are surcharges that sometimes apply, but none of that is concealed. Travel dates are also clearly shown on each bid package site. So don't be an idiot and complain about Skyauction if it was YOU who were too stupid to read the details clearly posted for each auction.
I will definitely use Skyauction again. It's a great deal!
After reading just about as many bad reviews as I did good I decided to just try it. And I'm glad I did. After emailing customer service back and fourth for a few days which every email I got a response within 24 hr. I bid on a trip and won it I saved over 1200. I just got back today 5/21/11 NOT ONE PROBLEM with anything. I am sold Sky Auctions has a customer for life. Or at least when I have a problem. 1 Replies - Latest reply on 05/22/2011Add reply
I won a bid for a cruise to Alaska through the Inside Passage on 8/21/09, only to find out that the advertised dates were booked out and no longer available and my bid had been withdrawn. They then had the hide to threaten me with a administration fee of $95 if I didn't accept the offer within 72 hours. How can they offer a product / service if it's not really available, this must be false advertising and a fraudulent activity. The response from their poor customer service department showed me the right hand didn't know what the left hand was doing. I will not be using this crummy mob again in the future, so please BEAWARE !!!!!Add reply
NEW YORK, NEW YORK -- Having used the site successfully for over 5 years, after my last interaction, or better lack of inrtaction I am finished using them ever again. Had an upcoming reservation for a hotel, they sent me an email stating the reservation could not be honored.
They did offer to make other arrangements, after 4 emails, two phone calls over two weeks, I have had zero response from them.
They make it virtually impossible to get any type of contact information nor are they responsive when you do try. My advice, spend the money and use a more reliable company such as luxury link.
NEW YORK, NEW YORK -- I have been dealing with Sky Auction for the last few years and I have fed up complaining about their product. Often they sold me items that the restaurants were either closed or were not operating regular hours. Since I travel I had to be disappointed several times. Twice at least they sold me gift cards while the restaurants were closed or not accepting the gift card. They offered to give me the credit for the price but not for $10.00 they charged for sending me $10 that I spent to send them the gift certificates. I just bought a few gift certificates and before I could complete the information they had charged my account in excessively and sent me to review. Now two things one I did not even accept the terms and did not complete the whole form secondly they took my money from my debit card and asked me to review and the review does not open to anything.
1 Replies - Latest reply on 05/01/2013Add reply
It is very bad business and I will never go back and deal with them. I called the NY attorney general. They have asked me to send them a letter at N Y state attorney general, consumer fraud business, 120 Broadway, NY, NY 10271
I read a bunch of mixed reviews about this company and was a little weary when I booked my vacation with them. I have to say that they were very efficent and I would most definitely use them again. I won the bid, was charged the exact amount I had calculated, submitted my information on a Thursday evening (of a holiday weekend) and had my reservations confirmed by Monday! If you have any questions when you're booking with them I encourage you to email them, they respond very quickly. One of the biggest complaints I read was about "surprise" additional charges. Before determining what your highest bid will be, be sure to read EVERYTHING because there are surcharges, taxes, etc. If you don't do this it's your own fault because everything is laid out for you in plain sight on the vacation that you're bidding on. Add reply
I've bought couple tickets for broadway shows and dinner n it has never disappointed me. I bought gift certificates an I have save over 50 percent in one of them and 37 percent on the other of retail value. I think is great savings. Not so much for buying airline tickets though. 1 Replies - Latest reply on 08/25/2010Add reply
This company is a waste of time to deal with. I won an auction after bidding on different ones for about 2 weeks. I tried to book my vacation and they kept telling me the dates I selected were not available (despite not being mentioned in their blackout dates!). I kept asking for help in figuring out what dates were available and they did nothing to help me. Their customer service is non-existent!
I'm glad I found out now rather then actually booking something and then needing help when something went wrong.
** UPDATE **
This experience got much worse in the last couple weeks. Rather than focus on the bad though, I wanted to stay positive. I managed to contact "the main guy" at the company and he helped me resolve everything. He was wonderful and very understanding! Because of this, I will give Skyauction another chance in the future.
Have been dealing with them many years. This is first time with problem. called and emailed customer service they never replied.
Received mdse. that was damaged. Just want it replaced. Last time I will deal with them.
Will have to dispute charge with my credit card company.
NEW YORK, NEW YORK -- I enjoyed this site and spent much $$ for years. However, if you have a problem...forget it! They do not answer direct emails, they do not get on the phone when you call (212 355-3660). I purchased about 10 items separately, recently. I paid $20 for shipment of each, and the postal cost was about $2.34 per item. I had one sent directly from them across country, rather than to me. Instead of shipping separately to me as paid for they sent several together, deciding THEY had that option (I wanted the separate boxes and, besides, had paid $20 each for shipment and if they were to combine then I felt justified in getting some postal money back. As for item across country, they combined with other items to me and I had to re-pack and to take to FedEx and pay to ship again. They profited handsomely from me. They are a poor company to do business with if you have any problem whatsoever.Add reply
I was high bidder on a trip to Puerto Plata, Dominican Republic. When we arrived at the resort, Occidental Allegro, we were told it had closed the day before. We were not even allowed on the property ... read full review2 Replies - Latest reply on 05/26/2009
This company is completely unscrupulous. They do not provide full disclosure in their auctions and only give you certain details once you try to book and what you want is never available. There is no adequate means of contacting them so you wait days or weeks for an email response and usually do not get it. Add reply
I won a 4 day cruise for 84.00 dollars plus service charges of 223.00 dollars. I elected the pay now-book later. I attempted to book and was told the allotted rooms were sold out and my money was being refunded, no alternate dates were offer.
I checked the site, and sure enough the same cruise was offered, this time, twice the starting bid,166 instead of 1.00. I email them and accused them of fraud, for saying there were no rooms available. they stated that they would look into it.
They again stated no inside cabins were available, but they had a window suite for an additional 200.00 apiece, I withdrew..I was very disappointed.
OHIO -- After bidding and winning I found that there were no resorts available anywhere that I would want to vacation so since it was valid for 1 year I decided to wait until the end of the year when I wouldn't mind settling for something that I might not normally choose. My time to take the trip is up in March but I have been unable to find a webpage to even start looking for something and after emailing Skyauction several times I finally received a response that they are seeing what is available in the new year.
I have also been unable to reach anyone by phone. I am now assuming that my money is gone and I should just take my loss and not do business with this company again!
We have used Sky Auction for several trips.... Number 1 you can find the same or better deals through most web sites... primarily because of all the add ons (4) they and the vendors included in fine print!
Seasonal charges, taxes and services fee, administrative fees auction fees etc... It may look like your getting a deal but your not. Plus when you show up at your destination your travel voucher is given low priority in MOST cases!
Finally should you have a problem SKY AUCTION will not help. They booked the wrong dates for us and then blamed the airlines for penalty all this after we told them three time and three days prior to confirmation of airlines tickets they had the wrong dates!!
Needless to say this situation is not over....