I was high bidder on a trip to Puerto Plata, Dominican Republic. When we arrived at the resort, Occidental Allegro, we were told it had closed the day before. We were not even allowed on the property by the security at the gate. He told us to try the resort next-door as they were sending some guests there. The resort next-door was kind enough to get in touch with Occidental Allegro and we were told our reservation was changed to Holiday Village, another Occidental resort.
No one at SkyAuction contacted us prior to our trip to inform us of the change or okay it with us. It turned out to be a very nice resort, but it was very distressing and unacceptable to travel for 9 hours only to find your resort closed with no explanation. We spent the entire afternoon trying to find out where we would stay after having confirmed reservations at Allegro. SkyAuction is severely lacking in customer service.
I won a 4 day cruise for 84.00 dollars plus service charges of 223.00 dollars. I elected the pay now-book later. I attempted to book and was told the allotted rooms were sold out and my money was being refunded, no alternate dates were offer. I checked the site, and sure enough the same cruise was offered. This time, twice the starting bid,166 instead of 1.00. I email them and accused them of fraud for saying there were no rooms available. They stated that they would look into it. They again stated no inside cabins were available, but they had a window suite for an additional 200.00 a piece. I withdrew. I was very disappointed.
OHIO -- After bidding and winning I found that there were no resorts available anywhere that I would want to vacation. So, since it was valid for 1 year, I decided to wait until the end of the year when I wouldn't mind settling for something that I might not normally choose. My time to take the trip is up in March but I have been unable to find a webpage to even start looking for something. And after emailing Skyauction several times, I finally received a response that they are seeing what is available in the new year. I have also been unable to reach anyone by phone. I am now assuming that my money is gone and I should just take my loss and not do business with this company again!
In regards to Vacation Tracking # **, due to Hurricane Odile in Cabo San Lucas, I need to reschedule my hotel reservation I made through SkyAuction. I have sent them 2 emails requesting assistance with rescheduling my dates. I have called and left messages and called back numerous times to not be able to speak to a real person. This has been over a 3-week time period. This is TERRIBLE customer service. How can you run a business and not respond to your customers?? Buyers beware at SkyAuction!!
NEW YORK, NEW YORK -- I "won" a hotel stay in Florence Italy and although I have contacted the fulfillment dept. and been charged on my credit card for the 2 nights, have not received confirmation of the dates or received the travel voucher online as I have done on another bid won. I am leaving the country in a couple days and having no response from email and voice mail messages left, I am frustrated that I am unable to complete travel plans for the rest of my trip to Europe, which hinges around those dates and city.
After reading just about as many bad reviews as I did good, I decided to just try it. And I'm glad I did. After emailing customer service back and forth for a few days which every email I got a response within 24 hr. I bid on a trip and won it. I saved over 1200. I just got back today 5/21/11, NOT ONE PROBLEM with anything. I am sold, SkyAuctions has a customer for life. Or at least when I have a problem.
I've bought couple tickets for broadway shows and dinner and it has never disappointed me. I bought gift certificates and I have save over 50 percent in one of them and 37 percent on the other of retail value. I think is great savings. Not so much for buying airline tickets though.
Have been dealing with them many years. This is first time with problem. Called and emailed customer service. They never replied. Received mdse. that was damaged. Just want it replaced. Last time I will deal with them. Will have to dispute charge with my credit card company.
This company is completely unscrupulous. They do not provide full disclosure in their auctions and only give you certain details once you try to book, and what you want is never available. There is no adequate means of contacting them so you wait days or weeks for an email response and usually do not get it.
Buyer beware: contact Better Business Bureau!!! After my mother won a trip to Cancun for my daughter's graduation present, I thought I would try Skyauction.com. My first trip I won (and paid for immediately in July 2007 via credit card) was supposed to be good through June 30, 2008. I won a couple more and paid immediately. I booked the additional trips (waiting to book the first trip I won until after I came back from the smaller ones I had won because I wanted to see how long I would truly want to stay there).
Upon arriving at my destinations (on the smaller trips), I was told my "all inclusive" didn't cover certain items because I won the trip/did it via internet (This was not what the auction listed! It was all inclusive!). Upon returning home I tried to book the first trip I won (mind you it was supposed to be good through June 30, 2008). So, I submitted my dates for that one along with another "add on" auction that I won.
Well, they declined/cancelled my first trip saying it is no longer available (not "the dates" are not available, but the "trip" is no longer available). But they charged me and booked me for the "add on" that I had tried to schedule at the end of this trip they just cancelled on me. I called them, spent 40 minutes on hold, was transferred and disconnected twice and then hung up on because they "did not want to deal with that!"
I have sent numerous e-mails and they have replied that they would be happy to charge me another "fee" and cancel out my "add on" reservation. Or, they will add days to my "add on" for an additional charge plus my winning bid/night price. For my auction they cancelled on me, they offered a replacement at an additional surcharge plus a change fee.
Even better though, 2 days later my same offer that they cancelled on was back on the website up for auction. (They still haven't answered why that happened yet!)