I won a bid for a cruise to Alaska through the Inside Passage on 8/21/09, only to find out that the advertised dates were booked out and no longer available and my bid had been withdrawn. They then had the hide to threaten me with a administration fee of $95 if I didn't accept the offer within 72 hours. How can they offer a product / service if it's not really available. This must be false advertising and a fraudulent activity. The response from their poor customer service department showed me the right hand didn't know what the left hand was doing. I will not be using this crummy mob again in the future, so please BE AWARE!!!!!
NEW YORK, NEW YORK -- I enjoyed this site and spent much $$ for years. However, if you have a problem... forget it! They do not answer direct emails, they do not get on the phone when you call (212 355-3660). I purchased about 10 items separately, recently. I paid $20 for shipment of each, and the postal cost was about $2.34 per item. I had one sent directly from them across country, rather than to me. Instead of shipping separately to me as paid for, they sent several together, deciding THEY had that option (I wanted the separate boxes and, besides, had paid $20 each for shipment and if they were to combine then I felt justified in getting some postal money back).
As for item across country, they combined with other items to me and I had to re-pack and to take to FedEx and pay to ship again. They profited handsomely from me. They are a poor company to do business with if you have any problem whatsoever.
I was high bidder on a trip to Puerto Plata, Dominican Republic. When we arrived at the resort, Occidental Allegro, we were told it had closed the day before. We were not even allowed on the property by the security at the gate. He told us to try the resort next-door as they were sending some guests there. The resort next-door was kind enough to get in touch with Occidental Allegro and we were told our reservation was changed to Holiday Village, another Occidental resort.
No one at SkyAuction contacted us prior to our trip to inform us of the change or okay it with us. It turned out to be a very nice resort, but it was very distressing and unacceptable to travel for 9 hours only to find your resort closed with no explanation. We spent the entire afternoon trying to find out where we would stay after having confirmed reservations at Allegro. SkyAuction is severely lacking in customer service.
I won a 4 day cruise for 84.00 dollars plus service charges of 223.00 dollars. I elected the pay now-book later. I attempted to book and was told the allotted rooms were sold out and my money was being refunded, no alternate dates were offer. I checked the site, and sure enough the same cruise was offered. This time, twice the starting bid,166 instead of 1.00. I email them and accused them of fraud for saying there were no rooms available. They stated that they would look into it. They again stated no inside cabins were available, but they had a window suite for an additional 200.00 a piece. I withdrew. I was very disappointed.
OHIO -- After bidding and winning I found that there were no resorts available anywhere that I would want to vacation. So, since it was valid for 1 year, I decided to wait until the end of the year when I wouldn't mind settling for something that I might not normally choose. My time to take the trip is up in March but I have been unable to find a webpage to even start looking for something. And after emailing Skyauction several times, I finally received a response that they are seeing what is available in the new year. I have also been unable to reach anyone by phone. I am now assuming that my money is gone and I should just take my loss and not do business with this company again!
We have used SkyAuction for several trips.... Number 1, you can find the same or better deals through most websites... primarily because of all the add-ons (4) they and the vendors included in fine print! Seasonal charges, taxes and services fee, administrative fees auction fees, etc... It may look like you're getting a deal but you're not. Plus when you show up at your destination, your travel voucher is given low priority in MOST cases!
Finally, should you have a problem SKYAUCTION will not help. They booked the wrong dates for us and then blamed the airlines for penalty. All this after we told them three time and three days prior to confirmation of airlines tickets they had the wrong dates!! Needless to say this situation is not over....
Purchased a package on Saturday as the winner/highest bidder for the item. Paid for it immediately. Saturday evening passed. All of Sunday passed. I attempted to find a contact number to the customer service to no avail, just a fax number. Monday morning and afternoon passed. Finally, on Monday evening, I get an email that the package I purchased on Saturday WAS SOLD OUT. And, that they could offer me a package to a different play in September.
Never mind that the item was originally for today's performance. And, I won and paid for the item immediately. No compensation was offered. Just a refund or wait until September and see a play that I am not interested in nor did not bid for. Be cautious before your purchase. This was my first and last time using this site. NEVER AGAIN.
NEW YORK, NEW YORK -- I "won" a hotel stay in Florence Italy and although I have contacted the fulfillment dept. and been charged on my credit card for the 2 nights, have not received confirmation of the dates or received the travel voucher online as I have done on another bid won. I am leaving the country in a couple days and having no response from email and voice mail messages left, I am frustrated that I am unable to complete travel plans for the rest of my trip to Europe, which hinges around those dates and city.
After reading just about as many bad reviews as I did good, I decided to just try it. And I'm glad I did. After emailing customer service back and forth for a few days which every email I got a response within 24 hr. I bid on a trip and won it. I saved over 1200. I just got back today 5/21/11, NOT ONE PROBLEM with anything. I am sold, SkyAuctions has a customer for life. Or at least when I have a problem.
NEW YORK, NEW YORK -- I have purchased over a dozen trips from SkyAuction but my last 2 have been a disaster. They have completely lost it. Among the problems are: (1) Many errors on listing, some tend to misrepresent the trip; (2) They do not honor what they are selling. My last trip was supposed to include transfers but they did not provide them; (3) Customer service is arrogant and tries to stonewall you; (4) errors occurred in reservations and they really don't seem to care. Overall they are no longer worth the hassle to save a few bucks.