I read a bunch of mixed reviews about this company and was a little weary when I booked my vacation with them. I have to say that they were very efficient and I would most definitely use them again. I won the bid, was charged the exact amount I had calculated, submitted my information on a Thursday evening (of a holiday weekend) and had my reservations confirmed by Monday! If you have any questions when you're booking with them I encourage you to email them, they respond very quickly.
One of the biggest complaints I read was about "surprise" additional charges. Before determining what your highest bid will be, be sure to read EVERYTHING because there are surcharges, taxes, etc. If you don't do this, it's your own fault because everything is laid out for you in plain sight on the vacation that you're bidding on.
This company is a waste of time to deal with. I won an auction after bidding on different ones for about 2 weeks. I tried to book my vacation and they kept telling me the dates I selected were not available (despite not being mentioned in their blackout dates!) I kept asking for help in figuring out what dates were available and they did nothing to help me. Their customer service is non-existent! I'm glad I found out now rather than actually booking something and then needing help when something went wrong.
** UPDATE ** This experience got much worse in the last couple weeks. Rather than focus on the bad though, I wanted to stay positive. I managed to contact "the main guy" at the company and he helped me resolve everything. He was wonderful and very understanding! Because of this, I will give SkyAuction another chance in the future.
I won a bid for a cruise to Alaska through the Inside Passage on 8/21/09, only to find out that the advertised dates were booked out and no longer available and my bid had been withdrawn. They then had the hide to threaten me with a administration fee of $95 if I didn't accept the offer within 72 hours. How can they offer a product / service if it's not really available. This must be false advertising and a fraudulent activity. The response from their poor customer service department showed me the right hand didn't know what the left hand was doing. I will not be using this crummy mob again in the future, so please BE AWARE!!!!!
NEW YORK, NEW YORK -- I enjoyed this site and spent much $$ for years. However, if you have a problem... forget it! They do not answer direct emails, they do not get on the phone when you call (212 355-3660). I purchased about 10 items separately, recently. I paid $20 for shipment of each, and the postal cost was about $2.34 per item. I had one sent directly from them across country, rather than to me. Instead of shipping separately to me as paid for, they sent several together, deciding THEY had that option (I wanted the separate boxes and, besides, had paid $20 each for shipment and if they were to combine then I felt justified in getting some postal money back).
As for item across country, they combined with other items to me and I had to re-pack and to take to FedEx and pay to ship again. They profited handsomely from me. They are a poor company to do business with if you have any problem whatsoever.
I was high bidder on a trip to Puerto Plata, Dominican Republic. When we arrived at the resort, Occidental Allegro, we were told it had closed the day before. We were not even allowed on the property by the security at the gate. He told us to try the resort next-door as they were sending some guests there. The resort next-door was kind enough to get in touch with Occidental Allegro and we were told our reservation was changed to Holiday Village, another Occidental resort.
No one at SkyAuction contacted us prior to our trip to inform us of the change or okay it with us. It turned out to be a very nice resort, but it was very distressing and unacceptable to travel for 9 hours only to find your resort closed with no explanation. We spent the entire afternoon trying to find out where we would stay after having confirmed reservations at Allegro. SkyAuction is severely lacking in customer service.
I won a 4 day cruise for 84.00 dollars plus service charges of 223.00 dollars. I elected the pay now-book later. I attempted to book and was told the allotted rooms were sold out and my money was being refunded, no alternate dates were offer. I checked the site, and sure enough the same cruise was offered. This time, twice the starting bid,166 instead of 1.00. I email them and accused them of fraud for saying there were no rooms available. They stated that they would look into it. They again stated no inside cabins were available, but they had a window suite for an additional 200.00 a piece. I withdrew. I was very disappointed.
OHIO -- After bidding and winning I found that there were no resorts available anywhere that I would want to vacation. So, since it was valid for 1 year, I decided to wait until the end of the year when I wouldn't mind settling for something that I might not normally choose. My time to take the trip is up in March but I have been unable to find a webpage to even start looking for something. And after emailing Skyauction several times, I finally received a response that they are seeing what is available in the new year. I have also been unable to reach anyone by phone. I am now assuming that my money is gone and I should just take my loss and not do business with this company again!
I've bought couple tickets for broadway shows and dinner and it has never disappointed me. I bought gift certificates and I have save over 50 percent in one of them and 37 percent on the other of retail value. I think is great savings. Not so much for buying airline tickets though.
Have been dealing with them many years. This is first time with problem. Called and emailed customer service. They never replied. Received mdse. that was damaged. Just want it replaced. Last time I will deal with them. Will have to dispute charge with my credit card company.
This company is completely unscrupulous. They do not provide full disclosure in their auctions and only give you certain details once you try to book, and what you want is never available. There is no adequate means of contacting them so you wait days or weeks for an email response and usually do not get it.