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2.3 out of 5, based on 3 ratings and
23 reviews & complaints.

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Gone Downhill fast
Posted by on
NEW YORK, NEW YORK -- I have purchased over a dozen trips from Skyauction but my
last 2 have been a disaster. They have completely lost it.
Among the problems are:
. many errors on listing, some tend to misrepresent the
. they do not honor what they are selling. My last trip was supposed to include transfers but they did not provide them.
. customer service is arrogant and tries to stonewall you.
. errors occurred in reservations and they really don't seem to care.
Overall they are no longer worth the hassle to save a few bucks.
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User Replies:

Doe3001 on 2006-05-31:
It is like the online travel industry doesn't care about customers. They are just trying to make money. It happened the same to me with EXPEDIA (read my complaints). I used before for several trips (with no problems) until the last one was a disaster due to their fault. The other companies seem to be same. Who will win the contest for the worst online travel agency?
Anonymous on 2006-05-31:
Here's some good tips -
Anonymous on 2006-06-01:
Doe, when are you going to give EXPEDIA and US a BREAK?
Doe3001 on 2006-06-01:
Not for now. It is a good cause. One feels better. You should ask EXPEDIA and the other companies to stop doing unethical business. Some travelers appreciate the information we put here. Maybe the online travel industry needs a big change...Do you travel? which company do you use?
Doe3001 on 2006-06-01:
Just a question to mikew. As victim of skyaution are you going to use EXPEDIA as an alternative?
Your report here about and reports from many other people about let say Travelocity, Orbitz, Priceline to mention a few, makes me feel totally umcomfortable about using online travel agencies.
I'm not against online business. It should be great if companies are honest.
sandrarose on 2006-06-21:
We also have used Sky Auction for a good amount of travel but are having a bad experience right now. We currently have 3 auctions purchased for lodging on St Croix and deposits were taken. They are for lodging only. They were purchased and deposits made in mid April and we tried to book them today and received e-mail from Sky Auction that they are no longer available. We never received notification of this and the deposits were not refunded. We can not get a person to answer the phone and have held on the line patiently. Would one not expect that if something was purchased and a deposit made and the company thereafter ceases business with the supplier that already paid for contracts would be honored or that there would notification of this to those who hold contracts existing -and refunds? We booked our air reservations and are now scrambling.
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Posted by on
Won a cruise through the auction. After submitting all the info. I received an email telling that this cruise is not available? I went directly to the cruise company and booked the cruise directly.
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Anonymous on 2007-10-17:
You booked directly ?
Was the cruise still free or was this a scam ?
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Non delivery of winning bid
Posted by on
I won a "2 Night Stay for 2 at the Paradise Island Harbour Resort" in the Bahamas on June 16, 2007. I have been trying to collect on it since then but no one answers emails, customer service calls, or responds in any format. I can not collect despite repeated phone calls, emails, etc.

This auction was part of a Caribbean Hotel Association Charity Auction. I emailed them and they also did not respond.

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Anonymous on 2007-08-22:
Send an email to the auction company and tell them you want 100% refund within 72 hours or you will start with the chargebacks etc.
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