Skype - Page 2

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1.4 out of 5, based on 10 ratings and
35 reviews & complaints.
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Worst Customer Service or Any Company
Posted by on
Ugh. Skype's customer service is the worst of any company I've ever done business with. And if someone is about to chirp "free service," just hold on one second. I pay between $300 and $500 a month to run business telephony through Skype Manager. Maybe the product should work...?

Don't even bother with their live chat. It's just poorly trained Philippinos selecting canned responses from a list. Most of the time they aren't even listening to you. Can I speak to a manager? Nope. After you waste an hour or two (because their response time is so slow and they are so stupid) on the chat they want to shuffle you over to their email "support."

Email support is the same crummy waste of time extended over days or weeks. I almost forgot that a save button is grayed out and not functioning until I get an email response from Skype a week later instructing that does nothing to solve the problem.

I could go on forever about the problems with Skype Manager. If the company had any sense they'd take opinions of heavy Skype users into account or at least offer semi-intelligent customer support. Hopefully Google or someone else will develop a platform not so riddled with bugs, and I'll be able to get away from Skype forever.
     
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The_Jeecheroo on 2011-02-25:
I find that software/tech companies provide the worst customer support service. I've had the same problem with Deltek when trying to fix some bugs on it.
Mike on 2012-11-20:
Thankfully I just read your review, having experienced a problem trying to secure a UK-wide online number through SKype manager, when the same numbers are working fine for individual accounts.

The idiot tech support just kept telling me to try a different browser, and then after I told them in no uncertain terms IT ISN'T THE BROWSER, then just started throwing other canned responses at me. Complete waste of time, and fortunately I've only put 25 Euros credit on it.

I'll be looking for a better alternative.
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Skype Customer Service is a Joke
Posted by on
I've used Skype off and on for years. Recently, I decided to go all out and get all their features and subscriptions. Their online menus suck. They advertise many things you can do in Skype, like "pick up your voicemails from anywhere in the world," but they tell you nothing about how to do it.

I tried contacting customer support. This in itself was a joke. After a long search, I finally found the link to email Skype with my question/s. They did get back to me fairly quickly, but the answers I got had little or nothing to do with the problem stated.

Skype has a lot of really cool features and could be a very useful service, but they need to actually read the customer questions and send meaningful responses, as well as improve their online menus. I'd be willing to pay a bit more to help make this happen, but for now I'm not sure if I can deal with all the frustration.
     
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Alain on 2010-09-26:
These are good suggestions for Skype, C3PO. Perhaps you could pass them on to Skype at contactus@skype.net
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Skype charging me for subscription that they cancelled
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I somewhat recently had a notice from Skype in Dec. 2009, that my credit card was rejected due to expiration. Bear in mind that I was on outo-pay every three months. The message said that "your credit card has been denied due to expiration and your service will be terminated. This was fine with me because that I had accrued bonus credits for every three month purchase that I had made in the past. So I figured that before I give Skype my new credit card expiration date, I would use up my accrued credits and then buy another three months of the "unlimited U.S. and Canada" calling plan. Here is the catch..I used the few dollars worth of credit that I had coming to me and no longer needed to make long distance calls. Since I no longer needed to make long distance calls, I would wait until someone out of state wanted to talk with me before I committed to another three months with Skype. My mother called me Jan, 30 2010,. I told my mother that I now would purchase Skype for a three month contract. She told me to use her credit card for the purchase since it would be cheaper for me to call her using Skype. I then purchased a three month contract with Skype starting 01/30/10. Skype then sent me two e-mails saying thank you for your purchase of Skype in December of 2009, (This is the time the auto-pay was originally denied due to expiration of the credit card which resulted in expiration of unlimited calling.) Another e-mail was sent simultaneously that said, "thank you for your purchase of three months of Skype starting 01/30/2010. So, to sum up, Skype charged me for the time that my credit card was refused and I could no longer make unlimited U.S. and Canada calls back ing Dec. 2009 and re-charged me again in Jan 2010. So, in effect, I was charged $7.95 for 30 days of no-service, and another $8.20 for the new service starting Jan 30th, 2010. Customer service gave me credit for the five dollars and change and said they could not fix the problem because there is no invoice for December. Since I have an "unlimited calling plan" to U.S. and Canada, what good does five dollars worth of world-wide calling do me? Bottom line is that Skype has no customer service that you can call. They have many customers. If you don't like their service, "screw you!!!" and they are not located in the U.S. so have fun suing them! Caution, be very careful giving your credit card number to Skype. They will not be accountable for any charges that you deem as unappropriate. The company has grown so large that they do not care about any one individual. The only recourse you have is to air your complaints to U.S. citizens on multiple forums!!!. Everything else falls on deaf ears.
     
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skypescrewedme on 2010-02-12:
Skype has idiots working in customer support!!! If you ever experience a problem with Skype, notify U.S. Consumer affairs, and call your credit card company and barr Skype from making any further fraudulent charges.
skypescrewedme on 2010-02-12:
Here is my response from Skype regarding the complaint that I filed with them.

Hello Margarete, Thank you for contacting Skype Support.We understand your concern regarding your subscription. Kindly note that you wre chatrged since the recurring payment was set for your subscription. You can cancel your subscription at any time, from the “Call phones", "Subscription settings" section of your Account page of our website: http://www.skype.com/go/account Or you can simply follow this link:

Do you understand that as well as I do??? Their customer service can't speak English. The only proper English is the "pasted" response. Note that the Human response is unintelligible.
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Horrible Customer Support!
Posted by on
Skype is a great program that allows people to talk from their computer using the internet ANYWHERE in the world. It's amazing...until you use their paid services. Ironic, since this is how they make money. But yeah, every now and then the company will "block" your account. This is annoying, but what's more annoying is that there is no REAL person there to unblock it. You get these "bot" messages saying that your account will be reinstated shortly and it never is. Then you submit a new request and it seriously takes weeks to months for the problem to get solved. I would pay double or triple the price just to have real customer support. I really would. The thing is they would probably get so many more customers and more money if they fixed these problems quickly rather than taking weeks to months and for all the customers they just straight up lose too.

All that being said, in between customer support issues, it is a great service. If they can just fix that, they will thrive and I will continue to use them. Otherwise, I will probably stop once I come back from overseas.
     
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Another Complaint About Horrible Customer Support!!!
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SKYPE CUSTOMER SUPPORT IS LACKING--APPARENTLY ON MULTIPLE ISSUES FROM THE LOOKS OF THINGS!! Skype provides wonderful products and services, in general; however, they advertise that they provide vouchers for additional products and services (when one signs up for SkypePro) but they do NOT deliver. In my experience, and apparently in the experiences of many others, Skype sends an email that indicates that it contains information which will allow one to redeem these vouchers using a unique code. I have seen enough to know that I was far from alone in concluding that the code cannot be found in the email, nor in all the myriad places that customer support sends one to find them.

Now, perhaps this is just seen as good sport by the friendly folks at Skype--perhaps their version of what we in the southern US call a snipe hunt. For me, however, it created an enormous waste of time. The customer support I got was from emails or forum postings or whatever exchanged between a various support persons and various users. When I tried to send a customer support request via their customer support email system, I was provided a "Continue" button to click on and got a list of help suggestions. As a result, I'm doubting that the two emails I wrote went anywhere. Now, I will grant that the invoice I received when I made the purchase of SkypePro service indicated that the cost of the vouchers was $0; however, if the folks in Luxembourg are thinking that should be an indication they are worthless they need to educate themselves a bit about business transactions in other cultures.

In my experience, a listing of a voucher on an invoice that is indicated as costing $0 simply means the voucher is being given free of charge. If they mean something different, they should simply explain it as such and not waste people's time sending them on a snipe hunt. I had not paid much attention to the email with the voucher information when I first received it. It was only after I had gotten pretty excited about the service and had purchased some additional products from Skype--and was thinking of ways I might use it with my business--that I noticed my account kept showing I had earned vouchers.

As a result I started looking for these vouchers and how to redeem them. I just do not know, now. I know I am small potatoes, but this has left a bad taste in my mouth! I am not liking these folks quite as much as I used to.
     
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Poor Service Not Responding to Emails
Posted by on
Rating: 1/51
WINDSOR ONT -- Something happened to my Skype account .I contacted Skype to change primary account email address after few emails we exchange to almost finalize my problem they never set my new email .I send them several messages I am very disappointed I am using Skype for many years for my business . Looks like Skype its a monkey business .
     
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Skype Automatically Keeps Charging Me for the Premium Account and I Cannot Get It Stopped
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Rating: 1/51
CHARLOTTE, NORTH CAROLINA -- I disputed with my credit card company. Several months later I received a letter from the credit card stating that Skype confirmed that I authorized the charge and I got charged again. I don't know what to do. I cannot speak to anyone because there is no phone number. Chats are impossible wait times. This is not a customer friendly company. Its one of the worst I've seen.
     
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Skype Doesn T Give Credit After Payment
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Rating: 2/51
NETHERLANDS -- After paying Skype, I have not received the credit. There is basically no customers service (unless you are premium member). Unreliable, better only use the free service, they are unreliable
     
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Skype Sucks
Posted by on
Rating: 4/51
SAN ANTONIO, TEXAS -- I bought Skype credit trying to use it to make cheaper calls, but it never worked, the line was always busy.
There is no one to talk to and the blogs don't help much on this issue.
I don't like when they make things so complicated and there is no response.

The worst part is they are ripping people off. Me included.
     
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Old Timer on 2013-02-28:
Since buying Skype in 2011, Skype has taken the same customer service route as Microsoft has always had. Hide from your customers and make it impossible for them to talk to a CSR. Don't respond to emails and never give up a phone number for anyone to call that may have a problem with the product or service.

Make it super easy to talk to someone in sales and take our money. Then run and hide if they need help or support.
sabletaz on 2013-03-01:
You got that right Old Timer!
John on 2013-09-06:
I agree on anything you said here. Skype customer service has been declining these past few years. It is hard to find a REAL person to talk on the phone, in fact none are offered now. The only option is relying on chat that repeatedly disconnected when the CSR is reviewing your case. Totally unacceptable customer service.
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NO Custmer Service, Charges You More,You Can't Get Your Money Back
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Rating: 1/51
CHICAGO, ILLINOIS -- Very bad is not enough. No customer support, it is all a lie, a forum trying to keep people busy. I recommend to use the free service only, although privacy is an issue, as your calls may be monitored or recorded.
     
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