99 UNKNOWN, ILLINOIS -- I have paid my $25.00 in pesos here in Mexico more than a month ago by wire transfer. I even scanner my receipt to them. They have not responded nor replied to me. This has happened every time since E-bay bought Skype. They will not even accept my debit card as before. I am at wits end and do not know what to do. I must have sent 12 notices to them with my scanned receipt and still no answer.Add reply
Skype is a great program that allows people to talk from their computer using the internet ANYWHERE in the world. It's amazing...until you use their paid services. Ironic, since this is how they make money. But yeah, every now and then the company will "block" your account. This is annoying, but what's more annoying is that there is no REAL person there to unblock it. You get these "bot" messages saying that your account will be reinstated shortly and it never is. Then you submit a new request and it seriously takes weeks to months for the problem to get solved. I would pay double or triple the price just to have real customer support. I really would. The thing is they would probably get so many more customers and more money if they fixed these problems quickly rather than taking weeks to months and for all the customers they just straight up lose too.
All that being said, in between customer support issues, it is a great service. If they can just fix that, they will thrive and I will continue to use them. Otherwise, I will probably stop once I come back from overseas.
Skype is still in its beta stage--not in the technology of VoIP, but in the technology of support services. The model is a logarithm based system that ideally can provide support without human intervention. If it works, a technology service company earn vast sums of money with a minuscule work force and overhead. Unfortunately, it doesn't work very well. Most people don't want to wait for days to have their telephone problems resolved, or worse, never resolved.
Google "internet telephone" and checkout the growing competition. I sincerely suggest to Skip Skype.
Skype is all hype. Just like its parent company eBay. The customer service is atrocious. You cannot get a real person. You would think that with the capabilities of Skype that they would use their own product to allow easy access to a customer support representative, but they don't. Do they themselves not believe in their own products? 1 Replies - Latest reply on 02/16/2009Add reply
SAN JOSE, CALIFORNIA -- Skype cleared my credits. The warnings they sent for my credits expiring went into spam, so I checked it the day my credits expired! Their customer service (no people, just emails) sent me a generic response. In CA, my understanding was that vouchers/gift certificates, etc. can not expire even if there is an expiration date.
1 Replies - Latest reply on 08/12/2008Add reply
If they do not credit me, I'm going to contact my Congressman and the FCC to file a complaint.
ILLINOIS -- I decided to buy Skype minutes for international calls and SMS messages 2 months ago - what a mistake! First of all I made sure that my Skype SMS messages to the UK could be received by the carrier - no problem. After using this SMS service for 1 month I kept being told by people that my messages were not being received so I checked my Skype account and found that only 50% of my messages were actually sent and 50% were sitting in "pending" for weeks. I contacted Skype who said they would "check it out". 6 weeks later they have still not given me a resolution or any refund and now they are ignoring me - my last 3 emails have gone totally unanswered even though I demanded that they pass my case to a manager. NO RESPONSE.
1 Replies - Latest reply on 03/13/2008Add reply
I refuse to use Skype now. I suggest people buy Skype minutes with extreme caution!
Skype Fraud -
UNKNOWN -- Skype was great when it was free. I made the mistake of investing in the company. I paid an annual rate up front just this month on January 6, 2008. All was well and good, I averaged about 240 minutes ... read full review10 Replies - Latest reply on 03/08/2009
My Skype account was blocked for 4 weeks and the reason was unknown. I tried everything to fix it and at the end, I emailed customer service. The problem was from their end and it took them one month to unblock my account. I lost business calls for one month and their customer service was taking over 10 days to respond to my emails.
Even though Skype idea is great, their customer service is horrible and there is no way of contacting them except by email.
Just an FYI to consumers: Skype is now offering their VOIP service for free to all US and Canada based customers until the end of the year!
3 Replies - Latest reply on 09/26/2006Add reply
Might be worth checking out if you've been considering switching to a VOIP phone service.
I recently purchased 30 Euros of Skype Gift Certificates for a friend of mine and they didn’t receive any credit. Three (3) days later I purchase another 15 Euros of Skype Gift Certificates and they received instant credit. I sent in at least 8 requests to there technical support and have not received any response back from them and they don't have a phone number posted so that I can call them. I have had problems in the past and have sent in request for help from there technical support and never heard back from them. Users of Skype beware of the poor service. Joe Add reply