For the past month, I have been embroiled in a day-by-day battle with Skype. After subscribing to an unlimited plan for more than a year, the supposedly "detected fraudulent" use on my corporate credit card and blocked its use. Subsequently, I used my Citibank debit card to pay for a 3 month subscription. They "hit" my bank a total of 4 times ($35.90 each "hit") and then said they had received no payment. They urged me to use PayPal and so (foolishly, I must admit), I did. Wham! Another "hit" of >$39.
The "net net"? I have no service. There is no human being to speak with. I went so far as to attempt to reach their CEO via LinkedIn and (surprise, surprise) he doesn't have the common courtesy to reach out of a corporate client with support. So, in sheer desperation and having logged about 9MB of proof to my computer's hard drive that they have received payment in excess of $150 for which they have failed to deliver a dime of services, I have now asked Citibank to take over. No doubt, this will cost me an incremental fortune in time... but I consider this "service" (I use the term loosely at best) fraudulent and the company dishonest. I will refuse to use the service moving forward.
I have a big problem with Skype. I have bought a credit from them for £10 which I only wanted to buy £5, but it automatically takes you to buy £10. I bought this and now I when I call people they can't even hear me! There is nothing wrong with my mic as I can call some people. It doesn't work with most tho! So I requested a refund as they say on their system "if you want to request a refund you can do so if you spend less than 1 euro" which I have spent less than 1 euro!
So I go to their help topic and they bring me this support request form. You send it and they email you back saying "please contact Skype! Or click here for more support" which when you click there it takes you back to same support form! I send 3 support forms like this and no help. One of them today came back with numbers to ring and I ring them, but they are all incorrect numbers!
I need help. I also bought unlimited world ticket from them and cost me £11. And unfortunately, where I want to call in the world (Turkey) is not included in this service!! So I cancel subscription and it says your subscription will be ended at the end of your subscription in January! So they don't refund you anything! I only had the subscription for an hour as after I realized you can't call Turkey with "unlimited world" ticket I have cancelled it straight away. And now I'm out of £20 and very frustrated as getting no help and don't know what to do anymore!
ILLINOIS -- I decided to buy Skype minutes for international calls and SMS messages 2 months ago - what a mistake! First of all I made sure that my Skype SMS messages to the UK could be received by the carrier - no problem. After using this SMS service for 1 month I kept being told by people that my messages were not being received so I checked my Skype account and found that only 50% of my messages were actually sent and 50% were sitting in "pending" for weeks.
I contacted Skype who said they would "check it out". 6 weeks later they have still not given me a resolution or any refund and now they are ignoring me - my last 3 emails have gone totally unanswered even though I demanded that they pass my case to a manager. NO RESPONSE. I refuse to use Skype now. I suggest people buy Skype minutes with extreme caution!
After 180 days Skype disables your credits and they are no longer available to you, EVEN if you use their utility to restore the credits. If you try to get your money out, they use the fine print in the policy to inform you that you gave them permission to keep it. In my country, this is called theft. My policy is to rag on Skype whenever and wherever I get a chance. I wonder how they like me now...
WINDSOR ONT -- Something happened to my Skype account. I contacted Skype to change primary account email address. After few emails we exchange to almost finalize my problem, they never set my new email. I send them several messages, I am very disappointed. I am using Skype for many years for my business. Looks like Skype it's a monkey business.
CHARLOTTE, NORTH CAROLINA -- I disputed with my credit card company. Several months later I received a letter from the credit card stating that Skype confirmed that I authorized the charge and I got charged again. I don't know what to do. I cannot speak to anyone because there is no phone number. Chats are impossible wait times. This is not a customer friendly company. It's one of the worst I've seen.
SAN ANTONIO, TEXAS -- I bought Skype credit trying to use it to make cheaper calls, but it never worked, the line was always busy. There is no one to talk to and the blogs don't help much on this issue. I don't like when they make things so complicated and there is no response. The worst part is they are ripping people off. Me included.
CHICAGO, ILLINOIS -- Very bad is not enough. No customer support, it is all a lie, a forum trying to keep people busy. I recommend to use the free service only, although privacy is an issue, as your calls may be monitored or recorded.
CALIFORNIA -- SKYPE failed to put WARNING or any link on its site... so click by error... NO REFUND. Tried 2+ hours to reach Customer Services, not a customer services - it is a joke. Policy, policy is all they said, but NEVER WARNING or LINK on the site. STOP RIPPING CONSUMERS. Thanks.