After 180 days Skype disables your credits and they are no longer available to you, EVEN if you use their utility to restore the credits. If you try to get your money out, they use the fine print in the policy to inform you that you gave them permission to keep it. In my country, this is called theft. My policy is to rag on Skype whenever and wherever I get a chance. I wonder how they like me now...
WINDSOR ONT -- Something happened to my Skype account. I contacted Skype to change primary account email address. After few emails we exchange to almost finalize my problem, they never set my new email. I send them several messages, I am very disappointed. I am using Skype for many years for my business. Looks like Skype it's a monkey business.
CHARLOTTE, NORTH CAROLINA -- I disputed with my credit card company. Several months later I received a letter from the credit card stating that Skype confirmed that I authorized the charge and I got charged again. I don't know what to do. I cannot speak to anyone because there is no phone number. Chats are impossible wait times. This is not a customer friendly company. It's one of the worst I've seen.
SAN ANTONIO, TEXAS -- I bought Skype credit trying to use it to make cheaper calls, but it never worked, the line was always busy. There is no one to talk to and the blogs don't help much on this issue. I don't like when they make things so complicated and there is no response. The worst part is they are ripping people off. Me included.
CHICAGO, ILLINOIS -- Very bad is not enough. No customer support, it is all a lie, a forum trying to keep people busy. I recommend to use the free service only, although privacy is an issue, as your calls may be monitored or recorded.
CALIFORNIA -- SKYPE failed to put WARNING or any link on its site... so click by error... NO REFUND. Tried 2+ hours to reach Customer Services, not a customer services - it is a joke. Policy, policy is all they said, but NEVER WARNING or LINK on the site. STOP RIPPING CONSUMERS. Thanks.
I am in India on business. I'm trying to use Skype to call my family at home. Signed up for a Skype account, added credit by Paypal (which it states is the preferred and fastest way), and here it 36 hours later and I still can't use the service! Their website says some orders may take 24 hours! They make it very hard to find support. I can't say that I wouldn't recommend it at this point, but they're not off to a good start.
99 UNKNOWN, ILLINOIS -- I have paid my $25.00 in pesos here in Mexico more than a month ago by wire transfer. I even scanned my receipt to them. They have not responded nor replied to me. This has happened every time since eBay bought Skype. They will not even accept my debit card as before. I am at wit's end and do not know what to do. I must have sent 12 notices to them with my scanned receipt and still no answer.
Skype is still in its beta stage--not in the technology of VoIP, but in the technology of support services. The model is a logarithm based system that ideally can provide support without human intervention. If it works, a technology service company earn vast sums of money with a minuscule workforce and overhead. Unfortunately, it doesn't work very well. Most people don't want to wait for days to have their telephone problems resolved, or worse, never resolved. Google "internet telephone" and checkout the growing competition. I sincerely suggest to Skip Skype.