Skype - Page 3

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1.4 out of 5, based on 10 ratings and
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Skype - Stop Ripping Consumers
Posted by on
Rating: 1/51
CALIFORNIA -- SKYPE failed to put WARNING or any link on its site... so click by error... NO REFUND... Tried 2+ hours to reach Customer Services... not a customer services - it is a joke...

Policy, policy is all they said, but NEVER WARNING or LINK on the site...


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Tezrien on 11/25/2012:
What specifically is your complaint? Skype is generally free to use unless you are calling landlines and mobile phones. And even then their rates are clearly displayed.
Benchkey on 06/02/2013:
I've used Skype for several years and liked the clarity of the calls. HOWEVER paying for them with a credit/debit card can take literally hours of time trying to find where to insert those numbers. I understand that Skype is operated by the same people as Ebay. Both make it difficult with which to do business or make complaints. Since I habitually change bank cards, it means a new set of numbers must be entered yearly. Took more than an hour each time to find where to put them. This year I gave up and will no longer use Skype. Google has a system that friends say is free and easy. Going there.
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Credit Card Co refusing to pay Skype (Skype will not help)
Posted by on
I have two credit cards (one through Chase and the other through Citibank) I have called both when my payments to Skype were denied.

They have told me they refuse to make payments to Skype (because of rampant fraud).

I have two Skype accounts (one personal and one business) Paypal will only allow me to pay one Skype account. Thus the other has to be paid "with something else"

After sending this information and asking for help - I only received "canned" emails prompting me to check the information I put in and/or my credit card balances. Customer service denied it was a "widespread issue" and suggested I get a prepaid card. So I did and it worked!

After no less than 3 hours spent on this issue. I paid a $20 fee to activate the pre paid card - a $5 service fee and $2 convenience fee and FINALLY!! got a $10 payment through to Skype - so I am out $37.00 for $10 in Skype credit. I feel cheated and wish Skype would let other customers know this is happening...that credit card companies will refuse to pay Skype. (NO-my info wasn't wrong and YES I had plenty of money available to pay Skype) Come on Skype-treat us better than this. And what is up with NO PHONE number to call.

Signed....Totally Skyped OFF
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Ridiculous excuse
Posted by on
I purchased the phone service so I could make calls from via my internet connection. I had not used the service for about a week and when I tried to log in I noticed that I had about $2 left of the $8 from my last session. When I checked my account activity it had calls originating from Yemen and Indonesia I was located with the military in Mideast. I called and tried to get an explanation and my money or credits back. After SEVERAL ATTEMPTS IT TOOK THEM 4 WEEKS TO RESPOND WITH "Unfortunately we cannot reimburse you for the credits you lost"
The free service is OK.

The pay service SUCKS.

I'm telling everyone go ooVoo or Magic Jack.
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Completely Fraudulent, Dishonest Company
Posted by on
For the past month, I have been embroiled in a day-by-day battle with Skype. After subscribing to an unlimited plan for more than a year, the supposedly "detected fraudulent" use on my corporate credit card and blocked its use. Subsequently, I used my Citibank debit card to pay for a 3 month subscription. They "hit" my bank a total of 4 times ($35.90 each "hit") and then said they had received no payment. The urged me to use Paypal and so (foolishly, I must admit), I did. Wham! Another "hit" of >$39.

The "net net"? I have no service. There is no human being to speak with. I went so far as to attempt to reach their CEO via LinkedIn and (surprise, surprise) he doesn't have the common courtesy to reach out of a corporate client with support.

So, in sheer desperation and having logged about 9MB of proof to my computer's hard drive that they have received payment in excess of $150 for which they have failed to deliver a dime of services, I have now asked Citibank to take over. No doubt, this will cost me an incremental fortune in time... but I consider this "service" (I use the term loosely at best) fraudulent and the company dishonest.

I will refuse to use the service moving forward.
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User Replies:
Anonymous on 01/27/2010:
Something sounds definitely wrong with what happened to you.

Do you have a Skype business, or were you just paying with a company credit card?

Regardless, there's no reason that the CEO should have to personally handle every customer complaint, even if they are a "corporate account." Especially if it's a measly $150 dispute. That may seem like a lot to you, but to them, it's a drop in the bucket.
Fufu487 on 01/27/2010:
I thought Skype was free??
Anonymous on 01/27/2010:
If you want to use it for phone calls to land lines you have to pay. Skype-to-Skype calls are free, however.
PepperElf on 01/27/2010:
yeah I talk to my boyfriend every night with Skype to Skype
and I use it for phone calls and in place of a landline

I'm not sure what services the OP was trying to get however
I only use Skype out and Skype in myself
not sure what this "net net" is
MRM on 01/27/2010:
Pepper, not trying to be all in your business, but when he is going to propose to you?
Fufu487 on 01/27/2010:
ahhh I understand. That cleared it up for me, thanks :)
PepperElf on 01/27/2010:
but I AM good at google searching so here you go

on the right hand side of the page is a "Contact us" section

and I found an official email I think

good luck
PepperElf on 01/27/2010:
oh we want to get married but we both want to get the job thing situated first, especially since I'm in NY and he's in Texas right now
MRM on 01/27/2010:
Cool! Please keep us posted when the wedding date is near!
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Horrible Service As No Service At All!!!
Posted by on
I have a big problem with Skype. I have bought a credit from them for £10 which I only wanted to buy £5 but it automatically takes you to buy £10. I bought this and now I when I call people they can't even hear me! There is nothing wrong with my mic as I can call some people, it doesn't work with most tho! So I requested a refund as they say on their system if you want to request a refund you can do so if you spend less than 1 euro which I have spent less than 1 euro! So I go to their help topic and they bring me this support request form, you send it and they email you back saying please contact Skype! Or click here for more support which when you click there it takes you back to same support form! I send 3 support forms like this and no help. One of them today came back with numbers to ring and I ring them but they are all incorrect numbers! I need help.. I also bought unlimited world ticket from them and cost me £11 and unfortunately where I want to call in the world (Turkey) is not included in this service!! So I cancel subscription and it says your subscription will be ended at the end of your subscription in January! So they don't refund you anything!

I only had the subscription for an hour as after I realized you can't call Turkey with "unlimited world" ticket I have cancelled it straight away and now I'm out of £20 and very frustrated as getting no help and don't know what to do anymore!
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Worst Customer Service Ever!
Posted by on
ILLINOIS -- I decided to buy Skype minutes for international calls and SMS messages 2 months ago - what a mistake! First of all I made sure that my Skype SMS messages to the UK could be received by the carrier - no problem. After using this SMS service for 1 month I kept being told by people that my messages were not being received so I checked my Skype account and found that only 50% of my messages were actually sent and 50% were sitting in "pending" for weeks. I contacted Skype who said they would "check it out". 6 weeks later they have still not given me a resolution or any refund and now they are ignoring me - my last 3 emails have gone totally unanswered even though I demanded that they pass my case to a manager. NO RESPONSE.

I refuse to use Skype now. I suggest people buy Skype minutes with extreme caution!
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Anonymous on 03/13/2008:
You are correct Skype has little if any customer service. We use them for two services and find the services very good. We just know if we need customer service it won't be there. (VH info)
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Skype Price Jacking - Scam, Beware
Posted by on

I have been using Skype often for making pc to landline calls. I was very happy with quality of service . I used to charge 10 $ every time. Never cared to check account thinking every thing would be okay. But off late when I saw even for 5 minutes local north American call over 0.25 $ or more is deducted,or 2 minutes were charged as 0.11$ without any mathematical basis.

I got suspicious and started traceing last one month account, I found total random charges with wrong amount, hijacked price with no mathematical basis. ( time multiplied by rate/minute) .

In many instaces per minute charges were 0.10 $ or even higher to the fancy of Skype management-(FYI published price is 0.021$ per minute)

I immediately tried to contact them , but there was no phone or emails. Only solution was to send them mail by online form.
Fortunate enough to get reply after 4 days which was not an answer to my complaint, rather they just send me a link to check FAQ.(Misleading practice)

I was irritated with their response. Again I sent them email specifying issue of price jacking and over charging. Till today in last 2 weeks there is no second response from them.

Now I feel(confirm) Skype cheat customers with random charges,with jacked prices/minute.They Never respond to complaint or resolve anything. Price we eventually pay is much higher than local reliable services or phone cards.
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lobo65 on 04/13/2007:
If you are not under a contract with them, just stop using their service.
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Skype too slow to credit your account!
Posted by on
I am in India on business. I'm trying to use Skype to call my family at home. Signed up for a Skype account, added credit by Paypal (which it states is the preferred and fastest way), and here it 36 hours later and I still can't use the service! Their website says some orders may take 24 hours! They make it very hard to find support.

I can't say that I wouldn't recommend it at this point, but they're not off to a good start.
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Skype credit
Posted by on
99 UNKNOWN, ILLINOIS -- I have paid my $25.00 in pesos here in Mexico more than a month ago by wire transfer. I even scanner my receipt to them. They have not responded nor replied to me. This has happened every time since E-bay bought Skype. They will not even accept my debit card as before. I am at wits end and do not know what to do. I must have sent 12 notices to them with my scanned receipt and still no answer.
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Skip Skype
Posted by on
Skype is still in its beta stage--not in the technology of VoIP, but in the technology of support services. The model is a logarithm based system that ideally can provide support without human intervention. If it works, a technology service company earn vast sums of money with a minuscule work force and overhead. Unfortunately, it doesn't work very well. Most people don't want to wait for days to have their telephone problems resolved, or worse, never resolved.

Google "internet telephone" and checkout the growing competition. I sincerely suggest to Skip Skype.
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