Something happened to my Skype account .I contacted Skype to change primary account email address after few emails we exchange to almost finalize my problem they never set my new email .I send them several messages I am very disappointed I am using Skype for many years for my business . Looks like Skype its a monkey business . Add reply
I disputed with my credit card company. Several months later I received a letter from the credit card stating that Skype confirmed that I authorized the charge and I got charged again. I don't know what to do. I cannot speak to anyone because there is no phone number. Chats are impossible wait times. This is not a customer friendly company. Its one of the worst I've seen. Add reply
UK, HAWAII -- I needed some support with 2 accounts which was impossible to do by yourself. I called the free UK Skype support line.They wanted to charge me minimum 40 pounds per account (total of 80 pounds or higher).
I believe it's outrageous!
I spend on my Skype calls hundreds of euros over the years, and as a loyal paying customer I expect you (Skype) to give me assistance without asking anything for it!
Apparently the phone line is operated by a 3rd party company, hence the charge.
Microsoft now owns Skype (in a $8.5 billion deal). Therefore my complaint is toward Microsoft's behavior here.
This is the truth.
Non-Renewal of Subscription
I have has Unlimited European subscription for several years with automatic renewal. Yesterday I found that my service no longer works. Apparently the card on my account had expired and so as the renewal ... read full review
INTERNET -- I eagerly dowloaded and installed Skype with the need for videoconferencing. I am having all the problems I see others have. The operation of this App appears to be designed for programmers and hackers, as although I have used Mac OS since its inception, this is truly the worst implementation of a non-intuitive interface for a well-hyped App I have seen.
1 Replies - Latest reply on 05/28/2013Add reply
The reports are true. Download, install, be instantly lost and confused. Go to their "help" site forums, and blogs and find that there is no help there. Try googling or searching their site for customer service contact and discover there is no contact available. Try posting questions to the help boards and find the system will not even accept your post of a question or comment effectively cutting you off from any support whatsoever.
Skype is a useless waste of time. Colloquially speaking, I fully agree: SKYPE SUCKS.
After paying Skype, I have not received the credit. There is basically no customers service (unless you are premium member). Unreliable, better only use the free service, they are unreliable Add reply
I bought Skype credit trying to use it to make cheaper calls, but it never worked, the line was always busy.
3 Replies - Latest reply on 09/06/2013Add reply
There is no one to talk to and the blogs don't help much on this issue.
I don't like when they make things so complicated and there is no response.
The worst part is they are ripping people off. Me included.
Very bad is not enough. No customer support, it is all a lie, a forum trying to keep people busy. I recommend to use the free service only, although privacy is an issue, as your calls may be monitored or recorded. Add reply
SKYPE failed to put WARNING or any link on its site... so click by error... NO REFUND... Tried 2+ hours to reach Customer Services... not a customer services - it is a joke...
2 Replies - Latest reply on 06/02/2013Add reply
Policy, policy is all they said, but NEVER WARNING or LINK on the site...
STOP RIPPING CONSUMERS...
Because of an unspecified "technical glitch" my 12 month renewal fee was not applied properly to my online number and my phone service was cut off on September 21 in the middle of the busiest time for my seasonal ghost tour business. I was not notified in any way (except, of course that I continue to be billed, and to pay, for voicemail and call forwarding for the deactivated number)and I lost thousands of dollars worth of business when my customers couldn't reach me for a month. Once I was told about the problem (by a friend who was trying to make reservations and called my cell number), I got the number reactivated and the erroneous applied funds refunded, but got no satisfaction on my losses or explanation of why I wasn't notified. I am furious and will continue to post negative comments in every possible venue until something is done.1 Replies - Latest reply on 10/21/2011Add reply
After 180 days Skype disables your credits and they are no longer avaiable to you, EVEN if you use their utility to restore the credits. If you try to get your money out, they use the fine print in the policy to inform you that you gave them permission to keep it. In my country, this is called theft.
3 Replies - Latest reply on 05/26/2013Add reply
My policy is to rag on Skype whenever and wherever I get a chance. I wonder how they like me now.....
I've used Skype off and on for years. Recently, I decided to go all out and get all their features and subscriptions. Their online menus suck. They advertise many things you can do in Skype, like "pick up your voicemails from anywhere in the world," but they tell you nothing about how to do it.
1 Replies - Latest reply on 09/26/2010Add reply
I tried contacting customer support. This in itself was a joke. After a long search, I finally found the link to email Skype with my question/s. They did get back to me fairly quickly, but the answers I got had little or nothing to do with the problem stated.
Skype has a lot of really cool features and could be a very useful service, but they need to actually read the customer questions and send meaningful responses, as well as improve their online menus. I'd be willing to pay a bit more to help make this happen, but for now I'm not sure if I can deal with all the frustration.
I have two credit cards (one through Chase and the other through Citibank) I have called both when my payments to Skype were denied.
They have told me they refuse to make payments to Skype (because of rampant fraud).
I have two Skype accounts (one personal and one business) Paypal will only allow me to pay one Skype account. Thus the other has to be paid "with something else"
After sending this information and asking for help - I only received "canned" emails prompting me to check the infomation I put in and/or my credit card balances. Customer service denied it was a "widespread issue" and suggested I get a prepaid card. So I did and it worked!
After no less then 3 hours spent on this issue. I paid a $20 fee to activate the pre paid card - a $5 service fee and $2 convenience fee and FINALLY!! got a $10 payment through to Skype - so I am out $37.00 for $10 in Skype credit. I feel cheated and wish Skype would let other customers know this is happening...that credit card companies will refuse to pay Skype. (NO-my info wasn't wrong and YES I had plenty of money available to pay Skype) Come on Skype-treat us better than this. And what is up with NO PHONE number to call.
Signed....Totally Skyped OFF
I am in India on business. I'm trying to use Skype to call my family at home. Signed up for a Skype account, added credit by Paypal (which it states is the preferred and fastest way), and here it 36 hours later and I still can't use the service! Their website says some orders may take 24 hours! They make it very hard to find support.
I can't say that I wouldn't recommend it at this point, but they're not off to a good start.
I purchased the phone service so I could make calls from via my internet connection. I had not used the service for about a week and when I tried to log in I noticed that I had about $2 left of the $8 from my last session. When I checked my account activity it had calls originating from Yemen and Indonesia I was located with the military in Mideast. I called and tried to get an explanation and my money or credits back. After SEVERAL ATTEMPTS IT TOOK THEM 4 WEEKS TO RESPOND WITH "Unfortunately we cannot reimburse you for the credits you lost"
The free service is ok.
The pay service SUCKS.
I'm telling everyone go ooVoo or Magic Jack.