HOLYOKE, MASSACHUSETTS -- I purchased a box spring cover with my bed and during the delivery, the delivery guys ripped it. I asked for my fifty dollars back and was assured it would be credited to me. Several days later no refund and no help from customer service, or the management team in corporate. I was told several times that the money was going to be sent to me, but every time I called to check a couple of days later, there was a new issue and it was if I just got lip service and no one was going to reimburse me the fifty dollars. DO NOT DO BUSINESS WITH THIS COMPANY AS THEY ARE LIARS ABOUT WHAT THEY PROMISE YOU!.Add reply
Won't Honor Warranty
I purchased a $1500 mattress from Sleepy's in January, which was delivered on January 14, 2011. When I opened the mattress bag on delivery, I found the mattress had a very strong chemical odor, which ... read full review2 Replies - Latest reply on 02/08/2012
Mattress Purchase from Hell!
I purchased a bed Oct. 2 at the store in White Plains for $1913.77. After a week, my back began to hurt.
I then went into a 2nd store to exchange the bed. They said I had a bed that wasn’t supportive ... read full review3 Replies - Latest reply on 11/04/2009
VAILS GATE, NEW YORK -- I bought a box spring and frame from Sleepy's in Vails Gate, NY and less than 3 months later the thing collapsed under normal use. It is clearly defective with a bulge sticking out the bottom from a weak supporting rail. They sent out their representative who took pictures and they said the manufacturer's report showed no defect and that there was a stain on the box spring anyway so they could not exchange it. There was no stain. They are lying. The product is clearly defective and they refuse to stand behind their product. I was ripped off plain and simple. Sleepy's is a criminal organization selling inferior, defective products to the public and then refusing to support those products.
Their customer service is a bunch of nasty, evil, obnoxious people who are trained to blow people off and provide no service whatsoever.
No Truth In Advertising
WOBURN, MASSACHUSETTS -- I bought king size mattress set from Sleepy's Woburn in the month of November. And soon after the 25 days delivery the mattress started sagging and making noises... I contacted the Sleepy's customer care ... read full review2 Replies - Latest reply on 10/06/2009