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Slumberland Inc - Page 2

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1.9 out of 5, based on 10 ratings and
20 reviews & complaints.
www.slumberland.com


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Customer Service?
Posted by on
HAYWARD, WISCONSIN -- In February of 2008 we had gone to Slumberland to purchase a leather sectionsl and coffee table. Upon delivery our coffee table had a gouge in the corner and our leather sectional was terribly scuffed by the delivery BOYS! We had told the BOYS this and pointed it out to them and they said there was nothing they could do and we would have to call the store. We did call the store and they had sent a repairman who came out. This repairman was very polite and honest in telling us that this is something he should be fixing at the store! But they had told him it could be fixed in our home. He did what he could, bless his soul, but two days later, the staples were showing and the leather tacks were popping out and our beautiful leather was sagging!!!!!

We had taken pictures and taken them to the store. We had agreed that they would order us a new coffee table, which came in with the same gouge in the exact same spot!! We denied that one as well. The delivery manager then offered us a whole new table if we saw one that we had liked. We picked one out and they then said that they would have to put in an order for it. We then told them that to save them we would wait to have the furniture fixed until the table could be delivered as well. O.k., remember?

This is the end of February 2008. It is now July 2, 2008. We called yesterday and low and behold...our new table had been delivered earlier that day.(no one called us to let us know) We then set up that delivery would be for this a.m. at 9. The delivery man was here at 9, on time, but alone!!!!!! He could not lift our recliners to take them back to the store to fix! So, it is 2:30 p.m. and he is back with a helper.

Now, they told us that they would pick up the recliners this morning and we would have them back this afternoon. On taking the recliners out of the house they again gouged our leather on the door frame. Will it take another 5 months to get this fixed? In closing I would like to let you know that our saleswoman was very nice as well as our first repairman!! They are a true assett to the company!! Oh, just one more thing....BUYER BEWARE!!!
     
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Avoid Slumberland Furniture!
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ROCHESTER, MINNESOTA -- My wife and I went to Slumberland to buy a loveseat and sofa. Everything seemed fairly simple and the salesman was nice. Thus far no problems... Then we paid cash for the furniture and paid for delivery. The date was set and missed. According to the salesman, we would be called prior to the delivery, but they missed the call and the delivery date that was scheduled. Big problem? Not really. We talked to them and they set another date out a couple more weeks. Annoyed thus far, but not too concerned. The day comes and they bring us the furniture. Two younger kids who seemed OK. They bring in the sofa first and I notice a leg problem. (Large chip out of the wood) I asked one of the kids about it and he said that I need to bring it up to my salesman? Okay... They bring in the love seat and the opposite side from where I'm standing has a huge hole in it! (Softball size)The employee from Slumberland was on that side and certainly saw it, but never said a word. I ran out to the truck and pulled them both in to look at it. He laughed and said, "Yeah, it looks like it is messed up, call the salesman." He couldn't take it back on the truck because there was other furniture on there for delivery. I called the store and the salesman was busy and they gave me the General Manager. I told him about the large hole and the chip in the leg and he laughed... saying that his delivery people cannot be held responsible for it. "They wouldn't know it was bad..."

My wife then talked to him and tried to work out some sort of remedy and he acted like he didn't care. She finally just asked him to take them back and he said it was not company policy to do so... but OK, in a week they would come get them back. (Which they did) Ultimately, we ended up losing about $100 in fees (delivery.. some restocking fee... for broken furniture) because they will not refund those period. Slumberland ripped us off and I highly recommend NO ONE buy furniture there.

When we brought the issue up to the corporate offices, they kept repeating, nothing can be done or someone at the store will call us. It never happened. These guys really suck.
     
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poppapia on 2007-08-07:
My wife and I have bought several pieces of furniture from our local Slumberland, and the service and product have been exceptional. I'm sorry to hear of your experience, and I often think it's due to store management. We will continue to use them for furniture purchases, based on prior experience, but don't blame you for your frustration.
abobo on 2007-08-07:
You should not have signed for the delivery.
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StarStarStarStarStar
Great staff, Great store, and Great customer service
Posted by on
Rating: 5/51
ROCHESTER, MINNESOTA -- I bought a bed, sofa, and loveseat. Really great sales staff!

These guys are no pressure and really helped me find the best deal for my budget. I didn't know shopping for a mattress could be so easy and fun. Delivery team was fast and professional (they even moved my old sofa to garage).

Best store in town, hands down!
     
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Left important return info out
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ST. PAUL, MINNESOTA -- We thought we had 30 days to return a table, however it's only 24 hours and in store credit. Please keep this in mind when purchasing items from the Slumberland Clearance store because now we are stuck with an in store credit for a store I would rather not give my money to.
     
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Skye on 2011-02-11:
Why did you think you had 30 days? Was that on your receipt?

Details would help.
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Bad Products, Worse Customer Service
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MADISON, WISCONSIN -- When our $3000 sofa arrived, it didn't have a consistent set of legs or all the hardware required to mount the legs had they been the right ones. A call to the store was completely unsatisfactory with the manager chad raduechel, showing no interest in anything but hanging onto the correct set of legs that easily could have been removed from the floor model. Instead he made their crappy quality control our problem by suggesting we call the "service department" in the morning without promising any actual resolution of the problem. Buyer beware or better yet, buy your furniture and bedding somewhere else.
     
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Bad quality product for a high price!
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BLOOMINGTON, MINNESOTA -- We bought a dining table and 4 chairs from Slumberland. First of all it was not available and we had to wait for more than a month for it to arrive.

Then when it came,it took us 3 hours to try to put together 3 chairs. The quality of the wooden joints was so bad, most didn't fit in without hammering at it for a long time, the legs of chairs were scratched and to top it all the cushions would not fit the frames of chairs!We have bought and out together so much furniture from other stores, nothing was as bad as this. What really is annoying is that one pays a lot of money in this store and then they get away by giving us poor quality stuff!

We had to take the furniture back and return it. Slumberland and of course we don't plan to go there ever again!
     
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Anonymous on 2006-03-08:
I would suggest buying furniture that is already put together. "We have bought and out together...?" Good luck. These various problems obviously must run in the family. *lol*
furniture gal on 2006-09-27:
Dining room sets that retail around 399.99-499.99 are not going to be assembled, and will not be the best quality..my advice is to open your wallet a little wider and get something that will last. Every furniture has low to high quality, and you settled for low.
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American made couches
Posted by on
EAU CLAIRE, WISCONSIN -- We needed couches for our basement and had no idea what we wanted. The staff at the Slumberland was very patient and very helpful. We went back multiple times to get exactly what we wanted. When the salesperson we were working with couldn't be there, he arranged for one of his associates to help us.
The couches are beautiful and comfortable. We've had them for four months now and they are holding up well. We had them custom made from a local manufacturer. It's nice to know you can get reasonably priced good quality furniture made in the US.
     
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Customer Service
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THIEF RIVER FALLS, MINNESOTA -- The worst customer service experience I can ever recall. While choosing a new mattress to replace a warranty problem they tried to downgrade the quality of replacement while trying to encourage me to spend money to receive the exact mattress which I ended up getting for even exchange.(instead of a $1200 mattress they tried to give me a $500 one)

The associate was rude, condescending, and argumentative. Simmons was paying for the replacement not them BUT you sure would have thought they were.
     
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MSCANTBEWRONG on 2008-04-03:
Glad things worked out in your favor!
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Awful Quality/bait and switch
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MADISON, WYOMING -- I bought what was on the showroom floor a lovely Italian leather sofa. The leather at the store was smooth and buttery, and the furniture seemed carefully constructed. What I got was a completely different leather -- really cheap looking. Rough in spots, with wrinkles, and the construction is awful.

The sofa I bought and the sofa I received are two different objects.

Beware.
     
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Anonymous on 2007-08-30:
You refused it, didn't you?
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No product
Posted by on
MINNETONKA, MINNESOTA -- We purchased a new 3-piece entertainment console from the Minnetonka store. We were promised that we could have it on April 15. On April 14 I called to confirm we could come pick it up - it was not yet there. We could get it on April 18. On April 17 I again called to find out if we could pick it up. No, it will be available on April 21.

I then called the store to speak to the sales person who sold me the console. He was on vacation so I spoke with an assistant manager. He told me it might not be available to us for another 6-8 weeks! He said that their delivery/pick-up dates are only approximate and my vary up to 10 weeks.

I am very disappointed in this. I feel that we have been lied to - promised on one day then pushed back twice. Now there is no firm date when it will be available to us.

I purchased a new couch from HOM Furniture and had it two days before promised date. They have much better customer service and a better handle on their inventory.
     
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