Avoid Slumberland Furniture!
ROCHESTER, MINNESOTA -- My wife and I went to Slumberland to buy a loveseat and sofa. Everything seemed fairly simple and the salesman was nice. Thus far no problems... Then we paid cash for the furniture and paid for delivery. ... read full review2 Replies - Latest reply on 08/07/2007
I bought what was on the showroom floor a lovely Italian leather sofa. The leather at the store was smooth and buttery, and the furniture seemed carefully constructed. What I got was a completely different leather -- really cheap looking. Rough in spots, with wrinkles, and the construction is awful.
1 Replies - Latest reply on 08/30/2007Add reply
The sofa I bought and the sofa I received are two different objects.
Slumberland- Just So So
BEAVER DAM, WISCONSIN -- I'm going to start with this story: I went to visit a friend who lives in Rochester, MN. I slept on her couch during my visit. The couch was Heaven. I slept almost as well as I do in my own bed, an ... read full review3 Replies - Latest reply on 08/22/2012
Their method of deferring payment
MADISON, WISCONSIN -- DO NOT buy from this company.
From the beginning (Nov 2010) we had problems. They had our address wrong, our phone wrong - tho they did NOT call when they were supposed to come and deliver. They ... read full review2 Replies - Latest reply on 09/23/2012
WATERLOO CEDAR FALLS, IOWA -- Product: Simmon Mattress
This is the third mattress I have had from Slumberland in 11 months - The first mattress they delivered was firm and we loved it except it had a terrible smell - it reminded ... read full review
We thought we had 30 days to return a table, however it's only 24 hours and in store credit. Please keep this in mind when purchasing items from the Slumberland Clearance store because now we are stuck with an in store credit for a store I would rather not give my money to. 1 Replies - Latest reply on 02/11/2011Add reply
NORFOLK, NEBRASKA -- My wife, my son, and I recently purchased a headboard and a dresser for our son. The dresser was ordered wrong and we were told that it would arrive in a week to 10 days. We waited for nearly 2 weeks to get the item. This was the first major item my son ordered. He was very excited. We decided to pick both items up ourselves, and in trying to get help for the item when it came, we had to wait 20 minutes at the back desk just to get someone to help us. Both items fit into my vehicle, so my son and I brought them home - 15 miles from the store. When we unpacked the dresser the next day, we discovered that it was a chest of drawers. The next day, my wife called and complained, and they did apologize indicating that the item received and the item ordered was 1 number difference. So now we have to wait another two weeks to get the dresser. The salesperson was very nice, but the other help we received was less than satisfactory. We were told that the store manager would call us, but he never did.Add reply
EAU CLAIRE, WISCONSIN -- We needed couches for our basement and had no idea what we wanted. The staff at the Slumberland was very patient and very helpful. We went back multiple times to get exactly what we wanted. When the salesperson we were working with couldn't be there, he arranged for one of his associates to help us.
The couches are beautiful and comfortable. We've had them for four months now and they are holding up well. We had them custom made from a local manufacturer. It's nice to know you can get reasonably priced good quality furniture made in the US.
I have spent much time and money in Slumberland, Cedar Rapids. I have always been satisfied with their service and product. I have checked around many furniture stores, and for the money, this store is the best!!
1 Replies - Latest reply on 12/10/2010Add reply
Keep up the good work.
NORFOLK, NEBRASKA -- I purchased a bedroom set and furniture total cost of about $5000.00 I live 227 miles away from the Lincoln NE store and 93 miles away from the Norfolk NE store. I purchased the set in Lincoln but picked it up in Norfolk-we were 18 miles out of their delivery area. The night stands did not fit in the room and were still in the shipping boxes. They would not take the night stands back because I was 2 days past their 30 day return policy.
4 Replies - Latest reply on 04/22/2009Add reply
I think this is ridiculous when I spent that amount and live the distance away that I do. I would not recommend this company to anyone!!
MADISON, WISCONSIN -- When our $3000 sofa arrived, it didn't have a consistent set of legs or all the hardware required to mount the legs had they been the right ones. A call to the store was completely unsatisfactory with the manager chad raduechel, showing no interest in anything but hanging onto the correct set of legs that easily could have been removed from the floor model. Instead he made their crappy quality control our problem by suggesting we call the "service department" in the morning without promising any actual resolution of the problem. Buyer beware or better yet, buy your furniture and bedding somewhere else. Add reply
Customer Service and Furniture Quality
BARABOO, WISCONSIN -- My boyfriend and I purchased a bedroom set and had it delivered to his house. The total cost was about 2000.00. The day it was delivered we came home later on and found that the touch lights did not work ... read full review
HAYWARD, WISCONSIN -- In February of 2008 we had gone to Slumberland to purchase a leather sectionsl and coffee table. Upon delivery our coffee table had a gouge in the corner and our leather sectional was terribly scuffed ... read full review
THIEF RIVER FALLS, MINNESOTA -- The worst customer service experience I can ever recall. While choosing a new mattress to replace a warranty problem they tried to downgrade the quality of replacement while trying to encourage me to spend money to receive the exact mattress which I ended up getting for even exchange.(instead of a $1200 mattress they tried to give me a $500 one)
1 Replies - Latest reply on 04/03/2008Add reply
The associate was rude, condescending, and argumentative. Simmons was paying for the replacement not them BUT you sure would have thought they were.
Everything Was Wrong
MINEAPOLIS, MINNESOTA -- I almost purchased a bedroom set from them. They told me they broken the mirror I ordered over 5 times, so they say. They finally got me a mirror that was cut on a slant and cracked at the bottom. The ... read full review