LOUISVILLE, KENTUCKY -- I ordered a 3/4 gallon of paint and a 1-quart converter (material for the paint) from Smart Shoppers Inc. When I received the box I immediately opened it and saw that the 3/4 gallon paint can has very big dent in it in which broke the seal and caused the paint to become hard. I also saw a smaller dent and liquid material coming out of the top of the one-quart converter. The custom Smart Shoppers box (the box was made with the Smart Shoppers name and web site on it in black) that UPS delivered was in perfect mint condition and was stuffed with styrofoam pieces.
When I called Smart Shoppers, **, one of the mail order bosses said in a mad and annoyed way, they wouldn't ship damaged cans and said he had to watch a video and would call me back. After I asked how long he thought it would take he said around 30 minutes. After a day and a half, I finally called him back and he said the video shows a perfect can and blamed UPS: "I wouldn't put it past UPS to just repackage it." he said. I asked, "Does UPS have your Smart Shoppers boxes just lying around that they can used to repackage it?" He said, "No, I will make a claim though, and they won't dispute it.
I called UPS after he said he made a claim, and UPS said no claim had been made so I made the claim but since the box was not damaged they wouldn't pay for it. I then called Smart Shoppers back and another boss (I think his name was ** but he could have been lying) got mad because after he said his box was just about bullet proof and would reshape, I said the box would have been ripped to pieces to have made that big of a dent in the can.
He got even madder and said to "stop being a cry baby" and that when they "don't like customers, we send them our damaged cans and blame UPS, and even if we did get the money [from UPS], we aren't going to refund you and there's not a damn thing you can do about it" and hung up. I then told a UPS supervisor that, and he was very thankful to know what Smart Shoppers was doing. I had to go through the BBB and Visa to finally get Smart Shoppers to refund me. SHAME! This is by far the worst company I've ever used.